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Ratings Rating
Full Rating Profile
  • Rating 6.83/10 638 reviews

    6.83 / 100
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    Kentucky Gun Co. is not a merchant member
    Kentucky Gun Co. does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!
  • Kentucky Gun Co. contact information

    • Address: 8 Old Bloomfield Pike, Bardstown, KY
    • Contact: sales@kygunco.com
    • Phone: 877-348-3594
    • Customer Support: 877-348-3594
    • Business Hours: 8:00am-7:00pm Monday-Saturday
    • Fax: 502-348-6211

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 6.94/10 6.94/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 4.44/10 4.44/10
    Return/Replacement policy: 0.00/10

All 638 Customer Reviews

Rating 4/102/5
modified review posted

"Purchased Savage Arms 93R17 GVXP gun/scope package. Prior to purchasing, inquired about scope manufacturer and was told Nikon. Arrived with a Bushnell Sharpshooter. Pissed but made the mistake of giving it a try. Subsequently, I've discovered that this model scope has been discontinued for retail sales but is being produced for use in Savage's gun/scope packages. It is not available for sale anywhere and is shown as a legacy model on Bushnell's website. WTF? At the range, found entire scope mount to be loose - two-piece base mounting screws were loose (scope was factory mounted and bore-sighted). Now I know why neither Savage or other sellers come clean about the specifics of this gun/scope package. The scope is a cheap, poor quality waste of money. Savage did admit to making a switch from Simmons to Bushnell in 2014 - still different from what I was told. I hate lawyers but take their advice and get it in writing before you buy. Lastly, KGC will not post a factual, albeit somewhat negative product review that I submitted! That should give you a clue as to the type outfit your dealing with."

modified review This review was modified by stinkywizzletits on March 11 2014 12:24:11 AM


Rating 2/101/5
modified review posted

"Slow slow customer service that costs me two Sig Mag.

x- around Dec 2, 2013 I ordered a Sig229 , and it was shipped to my FFL without 2 13-rd mag since they claimed they did not get the high-cap mag permit from my FFL ( i checked my FFL, and he said they sent it already.)

x- On Dec 26th, 2013, i opened a case with them and provided high-cap Mag permit to the KYgun on the same day trying to beat the deadline of Jan 1 2014 when high-cap Mag parts are not allowed to ship in state of California;

x- pretty Easy, huh??

x- NO!! i do not know what was going on, i never got a clear answer for the mags. I tried emails and phone with Eric a few times, he kept telling me he would check on it,

x- Late Jan in 2014, i made the final attempt - instead of calling customer service, i called up the shipping department to find out what's going on. They told me they only found one Mag and did not know where the other was... (YEAH!!)

x- they sent the one mag to the FFL, and my FFL told me it had passed the deadline, i cannot get it. If the Mags were sent out around Dec 26, i would have got them.

x- this is not the end of the story ...
i feel it is their fault that i did not get the mags. i wrote my last email to them about the possible solutions: either send me 2 10-rd mag, or convert the 2 sig mags to store credit for my next purchase. Guess what, i did not hear anything from them!

That is it, i am done with https://www.kygunco.com.


4/15/2014

x- i got contacted by it one or two day after i posted here, they agreed to send me a check for the mag....

x- As of now April 15th, 2014, i am still waiting.

"

modified review This review was modified by crabjay on April 15 2014 02:59:53 PM
Rating 2/101/5
modified review posted

"I ordered from them twice, but cancelled both orders within a few days of placing them. As per their terms it takes 5-7 days for them to ship your order and I accept that, but that's 5-7 days for me to do more shopping/comparing and in both cases I found a comparable deal with product in hand within 48 hours of placing the order. "

modified review This review was modified by J99730 on January 22 2014 07:59:41 AM
Rating 2/101/5
modified review posted

"Bought and Paid for my AR Lower... had a FFL that was new to them... The FFL has spent almost two months now repeatedly sending them faxes and emails with his FFL info and they are still saying they have not received it and have not sent me my lower. I already bought a replacement and at this point in time I am just waiting for them to honor their deal."

modified review This review was modified by Madden-Jim on December 18 2013 07:09:38 PM
Rating 6/103/5
modified review posted

"Beware of this company and their bait and switch tactics. I received a quote price on a glock 19. I received an email on 12/7 stating the price was 509.99. The quote stated the price quote was good for 5 days. When I placed my order on 12/12 I was charged 539.99. They will not honor their price quote!!!

12/16 updated - KGC has communicated that they will refund the $30 difference. I will say that it took several emails to get this accomplished. I think that most people are pleased with the company and the prices they offer but if you receive a quote please be aware that you may face some difficulties.
"

modified review This review was modified by Bmolsbee on December 16 2013 09:09:50 AM
Rating 10/105/5
modified review posted

" I have nothing but great things to say about my experience in dealing with KYGUNCO. Great pricing, great customer service,Great delivery times! My last purchase only took 12 days from order to delivory( and that included a weekend),I'd call that fast by any standard!Would I buy again form KYGUNCO? You bet I will."

modified review This review was modified by TEFINDY on December 12 2013 01:44:23 PM
Rating 10/105/5
modified review posted

"Very fair pricing plus personable, professional and prompt communication throughout the research, purchase and shipping processes are why I'm currently buying another gun from them within 30 days of my most recent purchase. Patrick and his colleagues like Renea deliver as much as (and often more than) they promise. Finding and working with online sellers whom I can trust is such a treat!"

Rating 10/105/5
modified review posted

"AWESOME!!!! Kentucky Gun Company is a great place to find what you are looking for a good price. The service was excellent, and so was the communication. Definitely bookmarked and will continue to do business with them. "

Rating 8/104/5
modified review posted

"I ordered a gun from them and less than a week later price went down and they would not give me the lower price!!!!! Talked to them and have not gotten a response!!!! When I first called To see about the price adjustment I was told no they would not refund the difference because the guns were in different condition in the Taurus blem.That was on 10/22.I did not hear anything til the 23rd after I emailed again to see what their decision was.Then I got a e mail saying that I was going to receive a credit.I am not being impatience,It should of been taken care of the first time that I called. They did refund the difference back to me and I have received lots of follow up calls and e mails from them since they have. "

Rating 10/105/5
modified review posted

"I have visited the Ky Gun Co site numerous times and have always found their prices to be competitive. Their inventory is good and their website is very well laid out and easy to navigate. When I was finally ready to purchase I did so without hesitation. The transaction was easy and went as expected.

I checked back a week later and the price of what I bought had lowered. All I had to do was ask and they matched their new even lower price.
"

Rating 10/105/5
modified review posted

"I will do business with these guys again! Super fast shipping, responsive customer service, and a great price to boot! Thanks! SG"

Rating 10/105/5
modified review posted

"Outstanding company to do business with. Great communication & fast shipping. I would recommend them to anyone. Thank you Kentucky Gun Co."

Rating 8/104/5
modified review posted

"Changed this from a "burning" review I gave a few days ago due to the fact that the KyGunCo finally figured out I had actually paid the amount owed via a check issued and sent by my bank. The KyGunCo claimed via an email that I was still short $200...got the UPS notification that it's on the way to my FFL...if it's in good shape, it's a keeper...they really need to work on their tracking of payments after a person creates an account and get away from this "2 week" wait for a check to "clear"...the check sent had cleared my bank 2 days after they deposited it in their bank...not enough time? Plus it was a bank issued check not a personal check...whatever...at least they figured it out..."

Rating 10/105/5
modified review posted

"Made my first online purchase last friday. Pistol shipped on monday and arrived at my FFL yesterday. I DROS'ed it today. The gun was immaculate and as described. I decided to pay with my cc so I had to pay the 3% service charge. I also paid the $12.50 insurance for the shipping. They used USPS priority mail so it took 3 days to get to the FFL. I guess this is how they save money (on their free shipping).

I used to buy my guns from Buds, but I shall no longer be using them (their lag time is longer than this). Kygunco will get more of my business in the future.

My rating for their prices reflect the fact that I paid the cc fee and insurance. I also had to pay state taxes so my total savings compared to buying locally is only ~ $80.00. Your savings will be significantly greater if you don't have to pay sales taxes and pay with a money order or cashier's check.
"

Rating 10/105/5
modified review posted

"Excellent Transaction from start to finish. They had a tough to find 'In Stock' pistol at a great price. Placed the order on a Wednesday afternoon and the pistol was delivered to my FFL of choice the following Monday!! Their site says 5-7 Business days and mine was in my hands in three (3)!! Fantastic to deal with! The only slight (and I mean slight) ding I can give them is that they didn't email me a tracking number when the item shipped. When I saw the item shipped I waited a day and since I didn't get an email with the tracking information, I called. They answered the phone and were able to get me my tracking number quickly. This is so trivial I'm still giving them 5-Stars!!"


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