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Stores > Kentucky Gun Co.

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  • Kentucky Gun Co
    • Address: 8 Old Bloomfield Pike, Bardstown, KY
    • Contact: sales@kygunco.com
    • Phone: 877-348-3594
    • Customer Support: 877-348-3594
    • Business Hours: 8:00am-7:00pm Monday-Saturday
    • Fax: 502-348-6211

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 6.25/10 6.25/10
    Shipping & packaging: Rating 8.33/10 8.33/10
    Customer service: Rating 6.88/10 6.88/10
    Return/Replacement policy: Rating 8.75/10 8.75/10
Rating 8/10

Give them a chance

"My transaction didn't work out as expected but everyone I delt with was nice and in the end it all worked "

This review was modified by Ssacshawn on December 28 2016 09:39:34 AM

Rating 10/10

Takes care of their Customers

"Ordered a Silver Eagle Autoload 12 gauge with High Gloss wood. What arrived was a damaged gun with Satin Wood. I sent pictures and a description of the damage.
They sent me a return UPS tag and a full refund...no questions asked.

This review was modified by chouinierea on October 29 2016 04:24:31 AM

Rating 10/10

Taurus Blems 24/7 G2 40 Standard

"I purchased a Taurus Blem 24/7 G2 40 Standard from KYGUNCO. I used the online chat as well as the customer service phone line and received excellent service with both. After my order was placed the firearm shipped the same day and was at my local FFL two days later. They provide a tracking number after your purchased has shipped. I checked the gun out at my local FFL and I could not find the blem on my gun. It came in a Taurus hard case, two mags, mag loader, keys, extra back straps, and all factory paperwork. Basically the gun came in like new condition from the factory. The gun is perfect and the only thing that looked used was one of the magazines was kind of dirty. After taking down the gun I noticed that the slide may have had a little milling work done to it from the factory but the gun functions flawlessly. Overall, this deal was "is" unbelievable and I can't wait until KYGUNCO gets more Taurus Blems in stock. I have my gun money saved, do you? "

Rating 2/10

Not Happy ~ Tried to Charge Me a 10 Percent Penalty (over $50) for their Failure to be Clear on Terms!

"I placed an order via the website intending to use layaway. Their website states:

"Our layaway program is a non-refundable automatic 30% down (unless paying via check), and 90 days to pay the remainder. You can place your order online."

I took this to mean that when using a credit card they'd automatically charge the card an initial deposit of 30 percent, but if paying with a check you could determine the percent down so long as the item was paid off within the 90 days.

Contacted customer service via email and when speaking with Kellie she said no, it was 30 percent regardless, but agreed it was less than clear stating, "Sorry about the confusion and verbiage on that. Our layaway is 30% down payment regardless if Paying with Check or Credit Card. The wording does seem confusing and I have informed the supervisor of that info online."

I said no problem, in that case as I'm not prepared to pay 30 percent at this time please cancel my order. She responded with a link to their cancellation policy (10 percent penalty) wrongly assuming I'd not seen it.

It took some nerve, in my opinion, for them to be ready to penalize me a large sum of money for THEIR misleading (by their own admission). Seems that when it's THEIR mistake/failure to clearly define terms of the purchase they'd not penalize the customer?

I did call and they cancelled my order without penalty, but had I not taken the initiative to make the call Kellie was fully prepared to charge me over $50 for what she'd just admitted was their "confusing" layaway program terms!

Should have known better than to place the order to begin with. You can tell a LOT about a company by their professionalism. Check out the online checkout process: The very first thing it asks is if you want to "pick up YOU'RE firearm" or "have YOU'RE firearm shipped"! They aren't even professional enough to know the difference between your and you're when representing their business online! Should have been wiser and stopped right then and there!

This review was modified by MTBeth on September 22 2016 01:59:04 PM

Rating 6/10

Used/Returned guns may be sold as "New"

"Mixed feelings about this company. "

This review was modified by ncsportsman1 on August 14 2016 12:06:29 PM

Rating 10/10

Best Buy Fast Service

"I had searched the internet for the best deal on the SW22 victory Pistol. I mean a lot of searching, then I called and asked questions about ordering ,taxes etc. I got friendly professional service. I waited for my tax money then I called and opted to use my debit card and pay nearly $12.00 more instead of the cash savings. Even with the debit card I still saved $66.00 where i lived. Sales told me the 4 to 7 day waiting time before shipment . The gun was shipped out 3 days later and received a day early. I was told to make sure that every thing was o.k. before I signed for it ,and it was. I will buy from them again. Thanks again K. G. C. Bobby S."

This review was modified by zanemann1 on April 20 2016 07:06:19 PM

Rating 10/10

Best prices and exceptional service

"Due to a change in address, an item had to be reshipped. The folks at Kentucky Gun Co. were pleasant, efficient and responsive. In past interactions, they have always been most helpful and polite. They also consistently offer the best prices as well! I am a repeat customer and am happy to recommend them to my friends."

This review was modified by pmadaras on April 16 2016 06:22:15 AM

Rating 2/10

Used/Refurbished or New? One in the Same According to Ky Gun Company

"I recently posted an experience I had with Ky Gun Company over the purchase of a new/blemished gun that turned out to be used/refurbished. After my post, KY Gun Co. contacted me and did review their audio tapes. They indicated that I was told that the gun was new/blemished (as I had stated in my complaint) and made an offer to settle my claim that I had received a used/refurbished gun instead of new/blemish. Their offer was acceptable to me and I am amending my review of Ky Gun Co. "

This review was modified by dloomisjunk on April 15 2016 10:07:13 AM

Rating 10/10

Amazing company

"Great customer service! These guys are top notch! "

This review was modified by Keenerbeaner on March 26 2016 09:32:42 AM

Rating 10/10

Very rare to find such good service

"Great place to shop/excellent customer service/lowest prices on the market/and my favorite quick and free shipping on guns. Looking forward to my next purchase with this business.
The order I placed before this one I needed to make a change to order. So I called customer service and not only did they help me to change the order, but the agent was intent on making sure that I was satisfied with my purchase.

Rating 6/10

Company did the right thing

"The Kentucky Gun Co turned out to be "stand up" folks after all. I e mailed them again and the CS Manager agreed that they needed to modify their web site, to some extent, and also agreed to refund the charge to my card that was in dispute. I compliment them for being reasonable. I will come back and look at their reviews in the future and may consider doing business with them if they improve.

I ordered a handgun that was supposedly "in stock" on their web site. It was not IN STOCK with their company but with another company located in another geographical area. As a result I cancelled the order and they have charged be a $50 cancellation fee even though the item was never marked as shipped from the "warehouse" anyplace on their web site.

This review was modified by dswegles on January 27 2016 05:49:16 AM

Rating 2/10

"I ordered a tristar Silver Eagle Sporter and is nothing like in the picture. The piece of trash I received doesn't look like the one in the picture. Gas piston can't be set, stock is plain, and the shouder pat is worth than a plastic one. Don't buy from this guys. Pay a little more and get the real thing. I'm getting rid of it after tomorrow. Dick's has the real one for 319.99 in 12 and 20 ga, 28 in barrel."

This review was modified by Bachan on November 16 2015 04:00:01 PM

Rating 2/10

"Very unreliable company. They don't take any responsibility for the information they post on their website. They have listed dealers that went out of business that delay an order by a couple weeks and they take shipping fees to reship it again."

This review was modified by veronichka76 on November 12 2015 10:11:02 AM

Rating 2/10

"I made a preorder for a gun. When it came out they decided not to sell it to me, because they wanted to sell them for more. They are now selling for less than my preorder. What the f**k sense is a preorder if you aren't going to send it. Bad customer service, bad ethics, greedy."

This review was modified by annarborguy on August 01 2015 06:45:11 PM

Rating 2/10

"This company has terrible customer service. They charge fees for their own mistakes and ignorance. There are better companies to buy from. Save yourself the hassle."

This review was modified by PlasticBox on June 30 2015 12:10:19 PM

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