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Stores > Kentucky Gun Co.

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Store InformationStore Info
Full Rating Profile
  • Kentucky Gun Co

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Old Bloomfield Pike, Bardstown, KY
    • Contact: sales@kygunco.com
    • Phone: 877-348-3594
    • Customer Support: 877-348-3594
    • Business Hours: 8:00am-7:00pm Monday-Saturday
    • Fax: 502-348-6211

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 1.67/10 1.67/10
    Shipping & packaging: Rating 4.17/10 4.17/10
    Customer service: Rating 1.25/10 1.25/10
    Return/Replacement policy: 0.00/10

659 Customer Reviews

Rating 6/10

Company did the right thing

"The Kentucky Gun Co turned out to be "stand up" folks after all. I e mailed them again and the CS Manager agreed that they needed to modify their web site, to some extent, and also agreed to refund the charge to my card that was in dispute. I compliment them for being reasonable. I will come back and look at their reviews in the future and may consider doing business with them if they improve.

I ordered a handgun that was supposedly "in stock" on their web site. It was not IN STOCK with their company but with another company located in another geographical area. As a result I cancelled the order and they have charged be a $50 cancellation fee even though the item was never marked as shipped from the "warehouse" anyplace on their web site.

This review was modified by dswegles on January 27 2016 05:49:16 AM

Rating 2/10

"I ordered a tristar Silver Eagle Sporter and is nothing like in the picture. The piece of trash I received doesn't look like the one in the picture. Gas piston can't be set, stock is plain, and the shouder pat is worth than a plastic one. Don't buy from this guys. Pay a little more and get the real thing. I'm getting rid of it after tomorrow. Dick's has the real one for 319.99 in 12 and 20 ga, 28 in barrel."

This review was modified by Bachan on November 16 2015 04:00:01 PM

Rating 2/10

"Very unreliable company. They don't take any responsibility for the information they post on their website. They have listed dealers that went out of business that delay an order by a couple weeks and they take shipping fees to reship it again."

This review was modified by veronichka76 on November 12 2015 10:11:02 AM

Rating 2/10

"I made a preorder for a gun. When it came out they decided not to sell it to me, because they wanted to sell them for more. They are now selling for less than my preorder. What the f**k sense is a preorder if you aren't going to send it. Bad customer service, bad ethics, greedy."

This review was modified by annarborguy on August 01 2015 06:45:11 PM

Rating 2/10

"This company has terrible customer service. They charge fees for their own mistakes and ignorance. There are better companies to buy from. Save yourself the hassle."

This review was modified by PlasticBox on June 30 2015 12:10:19 PM

Rating 10/10

"Ordered a gun right before closing time on Thursday and used the cash price option. I sent a USPS money order about 1 hour after I ordered it. On Tuesday they got the money order and shipped my gun that same morning. The USPS says my dealer will get my gun on Friday.

How could anyone expect better service than that !

Also I called customer service one day about the order and the woman was very friendly and helpful.

Rating 10/10

"After reading these reviews, I was careful to use an ffl already on kygunco approved list. They have the list, sortable by zip code on their website. Also chose a weapon "in stock" - because if it's in the warehouse, not "in stock", they tell you up front, it takes an extra week. No problems. Gun was to my ffl within 3 days. An excellent buying experience."

This review was modified by BRDat66 on June 05 2015 07:52:20 PM

Rating 2/10

"Well here it is day 5 waiting for my priority 2 day shipping package not that its a big deal but you know my mastercard sure got the 2 day removal of my funds for the item i don't have the thing that bothers me is ive talked to Kentucky gun co.today and it was obvious they couldnt care less that ive not recieved my item that is paid for im going to have to think real hard before buying anything online again and if i do its not going to be shipped usps its apparent they arnt interested in looking into this cluster fuck. How can anyone run a business like this ?."

Rating 2/10

"Paid 10 days later still no gun shipped. Thrusday 100% it will be shipped. Come monday it's maybe. This company is a total joke. Sure free shipping but they never ship it. Told them to keep it not worth the wait. Buyer beware!!!!!!"

Rating 8/10

"I ordered kgc ar15 on Feb 4 with the ad saying mid to late February for it to be in stock to ship. I used an ffl that was new to them and he emailed his ffl licence that day. A week or so later and it showed waiting on ffl copy on the order status so I emailed asking if there was an issue. A week later after nothing I see on their site that the rifle now says mid to late March if you order the rifle. I emailed asking again about my order status saying no ffl and about an estimate of my rifle arrival and if it will be in February like I was told when I ordered or on March like the new ad says. The next day I received an email saying that they had updated my status to show they had the ffl licence but didn't say a word about an estimated date for my purchase. Frustrating but I will wait and see it is still February and not past the time frame I was first given yet. This it's my first purchase from them and I can say they have great prices I just hope their service and quality hold up. We will see and I will update on here as it goes

*Update 2/23/15
Received shipping confirmation a few minutes ago. Awesome job so far as was told mid to late feb.Very happy and will update and give final star rating when received

This review was modified by tennvol865 on February 24 2015 07:53:11 AM

Rating 8/10

"tl;dr: Called me about an issue with my item, offered reasonable options. Promised to ship same day, did. Quite pleased.

I ordered an item in the evening (10pm?), got a call the next day letting me know that the one they picked had a damaged box, but was otherwise in fine shape. If I wished I could wait for a replacement to come to them, or I could take this one, and get a replacement box at a later date. I opted to take the broken box.

The CSR then promised to ship my item that day, I received notification that a label had been printed, and almost immediately that the item was picked up. I'm quite pleased.

Assuming the item is in fact functionally intact, I'll upgrade to 5 stars, for now, 4 for great customer service and fast shipping.

Seems they've changed some things as my experience thus far has been very different from others. Thankfully.

Rating 8/10

"I ordered two AR's and ACR. Since KYGun has two prices, Credit and Cash, I had to call customer service to ensure I order properly. Call was answered with minimal wait and she walked me though ordering online. I then had to send them a check. Wish the "cash" order option would be simpler but fulfillment and shipment to FFL was relatively fast. "

Rating 2/10

"I ordered a stripped ar-15 upper and lower. My FFL sent his info with-in 30 minutes after I ordered. A day or two later my account said waiting on FFL paperwork. I finally called to see if there was a problem. A rep said they couldn't match the name of the company to the name of the holder. Which is just crazy talk because both are listed. He later admitted his mistake and said he would ship it right out. Days later I went to my FFL to pick up the package. Unfortunately only the lower was there. I had to call again and asked where the upper was. They said they would call me back. hours later they did and said they would ship my upper. six hours later a rep called and asked where I wanted it shipped and said they missed the outgoing mail for the day. In short it is taking weeks instead of days to get my stuff and a lot of hassle. There not crooks just incompetent.
After reading this review the KGC called me and explained that my FFL failed to put the order number on the paperwork. So that explained the first issue. He apologized for failing to send the upper. I would not have written a negative review if they would have just sent the upper faster when I alerted them of the issue. Instead they waited till the end of the day.

This review was modified by baracuta on November 05 2014 11:33:28 AM

Rating 10/10

"I orders a rare SIG 210, they had the best price shipped on the day I ordered arrived at my FFL within three days. I am going to buy another pistol from them. I found their Customer service to be great."

Rating 2/10

"Purchased an ATI .45 that was advertised at a great deal so I purchased it. Jumped through all the hoops and paid with a credit card. Got a confirmation email from them, then 2 days later they tell me they over sold the item and cannot honor my order. Pretty sorry for a company to pull that kind of crap. I WAS a repeat customer too. Will shop elsewhere from now on."

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