5/5

posted Nov-30-2005

"Staff is very knowledgeable, helpful and professional. Delivery right on time and product is great!"

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5/5

posted Jan-19-2006

"I purchased a new Tascam DP01-FX/CD for my son for his band as a Christmas present. After researching online, I found Kraft Music to have the best price (on ebay, they were $100 cheaper than any of the others, plus free shipping!). From the moment I made the purchase, Kraft Music was extremely easy to deal with. Dave answered all my questions in a friendly, professional manner. He made sure the item arrived in time for Christmas, even though the purchase was not made until December 16. It was received by us in perfect condition - well packaged. Dave also helped me afterwards with information on the Tascam Free Stuff With Purchase offers. All in all, I could not have been more pleased with my experience with Kraft Music. I would definitely look to them for future purchases."

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5/5

posted Feb-01-2006

"I found Dave McCullough extremely helpful when I was looking to buy a digital piano for my grandchildren. He was pleasant, curteous, and well informed about the product. He gave me specific info about the shipping and receving of the piano, The piano arrived within a few days of the shipment and being enjoyed ab all the family. The three grandchildren are all taking piano lessons and enjoying it. I strongly recommend Kraft Music as a place to buy your musical needs. "

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5/5

posted Feb-01-2006

"Perfect/quick service, quick shipping, great deal, no complaints!"

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5/5

posted Feb-03-2006

"I ordered the Boss BR900CD as a Christmas gift for my brother. Prior to buying it, I spent many hours trying to find out who offered the best deal, but realized that the going price for the unit was pretty much the same no matter where I went. Then, I found the Kraft Music website. I called Kraft and found that their price was a lot less than what everyone else advertised AND shipping was free. When I called Kraft to order the unit, they were sold out. However, the rep happily offered to contact the manufacturer to see if they could supply more units, which they did. Since I ordered the product close to Christmas time, I really didn't expect to receive it until after the holidays. Much to my suprise, I received it a few days before Christmas (packaging was super), which worked out perfectly. My brother is thoroughly enjoying his recording system.

In the past, I've had many satisfactory experiences with ordering merchandise online. Kraft definitely surpassed my customer service expectations and I felt truly comfortable with the transaction. My Kraft rep was very friendly, knowledgeable, and patient regarding any of my concerns. I highly recommend ordering from Kraft and would definitely order from them again in the future. "

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5/5

posted Feb-03-2006

"Very pleasant buying experience. I am very
satisfied with the transaction. I am now enjoying my piano. Customer service exceeded my expectations. Highly recommended."

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5/5

posted Feb-15-2006

"I ordered my Kawai MP8 before Christmas, knowing I would be out of town for the holidays. Because Kraft has an online inventory, I was able to find out exactly when they would ship, how many they had in stock, and the shipping time. After the order, I found out there was a delay in shipment immediately because of their website, and was able to call directly and have the order delayed without any problems. Kraft customer service made two follow-up calls to ensure I would be in town for delivery. It was a wonderful experience and Kraft seems to have melded all the positive aspects of internet shopping (ease, information, and competitive pricing) with the positive aspects of store shopping (excellent customer service)."

This review was modified by tinkerbellkrisp on February 15 2006 02:20:34 PM

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5/5

posted Feb-17-2006

"I was extremely pleased with my experience with Kraft Music on the purchase of the Yamaha YBP200 system. The emails with the web links to track the entire transaction and delivery was excellent.

"

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5/5

posted Mar-10-2006

"Great store. Great customer service and great prices."

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5/5

posted Mar-14-2006

"Here is a recent email that I sent to Dave.

Dave,

You get ALL 5's on a scale from 1 t0 5. Exceptional service, price, shipping time. You told me what you would do and you did it - I was pleasantly surprised because in today's world "service" is an oxymoron. :)

I love my keyboard, it sits next to my Samick baby grand and I choose it most of the time for my concerts to self.

My hat is off to you, and I have used the good old word-of-mouth marketing in your favor wherever I can.

Ken

Now I am using resaller retings to get more of the word out.
"

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