I was pleased with the service I got from Kraft Music. The order was delivered as promised and everything in the order was correct. I worked with Adam. He was friendly, and there was absolutely no pressure from him. I was a little hesistant to order that much from any online retailer, but Kraft made it easy with customer friendly policies designed to alleviate any concerns by just offering to ship back any defective product on their own dime. Saying that about a $50 one pound product is one thing. Saying that about a thousand dollar product that weighs over a hundred pounds is something else! Pricing was competitive on the piano, and with the bundled package it ended up being a great deal. I will definitely do business with Kraft again.

Great company.  
Very professional, shipped fast and packaged very well. Sent updates on the order status throughout the whole process and even after delivery. Very nice people to deal with. Will definitely buy again from them in the future.

A couple of weeks ago, I contacted Kraft Music and was pleasantly surprised by your professional demeanor, patience and helpfulness. I had contacted a variety of on-line dealers and had been disappointed by the typical sales pitch, pressure to make a purchase, and poor listening skills.  
I appreciate the time and care with which you assisted me. You researched and made sure that I would have the correct size cables to hook up to my speaker, you offered to have the options installed and set-up, and reassured me to call you with any questions, problems, etc.. I felt at ease speaking with you.  
The bundle option was exactly what I needed to get going with the M3.  
The A rating from the BBB for Kraft Music influenced my decision to purchase, but it was your quality of service that closed the deal!  
 
Trudy  
Florida

I love my new piano, and I love this store! They had a whole piano package with a piano, bench, stand, earphones, and piano book for the same price as other stores were selling the piano alone. It arrived quickly and when I had a question, I called and a real human being answered the phone!  
 
I would definitely do business with them again!

This review was modified by its author, PilarDLS, on 9/7/09 8:02 PM.

I was very skeptical of making such a large purchase online but Scott from Kraft Music made it very comfortable. Not only was he knowledgable about the Yamaha CP300 but he went the extra mile to make sure I would have my piano before a weekend gig. Thank you Scott for your 5 star service.......oh by the way the Yamaha CP300 is everything you said it was and more!  
Larry V.

I normally would not take the time to do this, but I received such excellent service from beginning to follow up. Who follows up anymore? Kraft Music! Product shipped the very next day – tracking # provided -shipment arrived in 2 days, shipping was included in package deal, product was packaged with care,price was very reasonable ! Perfect all the way through!Satisfaction guaranteed!  
 

The service was great and the price too. I ordered YAMAHA KEYBOARD p-155 bundle. Devlivered within less than a week. Had to replace a keyboard, they sent me the return label and the replacement keyboard within a week. Very efficient and kind! Will definitely shop there again!

Extremely happy with delivery, service and product - can't say enough good things about my experience! My kids play the piano every day and love the Yamaha YDP223. Highly recommend!

The staff at Kraft Music was courteous, informative and most helpful in assisting me with the selection of a digital piano for my wife. Once the purchase was agreed upon their follow-up was equally impressive and the piano arrived safely within 2 days of placing the order. Great people to deal with. Courteous and knowledgeable staff; excellent service; prompt delivery. What more could you ask?

I purchased a Yamaha keyboard package as a gift. Kraft Music has exceptional customer service and good prices. Very friendly, knowledgeable, and thorough. They answered all my questions, both e-mail and telephone; and when I placed my order, they went over everything in detail with very personal service. The product was shipped right away and arrived well packaged and in perfect condition.

I had mail ordered a $350 hard case for a piano keyboard based on the helpful sales person I was working with. It was everything they told me, but alas, it wouldn't work out for what we really wanted. Ray with Kraft Music took the item back and suggested another piano case that should work and we ordered that. It also is everything that was advertised. Ray with Kraft is a great advocate for the company both in sales and customer service. He is never in a hurry and will work with you any way he can. I highly recommend Kraft Music for their customer service levels. They "make it right". I will be dealing with these guys again!

Ordered the Casio AP500 from Kraft's in November for a Christmas present. The staff, especially Adam, was most professional and knowledgeable. The package contained a bench as well as a lamp. The shipping was free, a $150 value, and was shipped and received (in Florida) the first week of December. Highly recommend Kraft for all your music needs.

I'm so glad I found Kraft Music online. We wanted a lower end digital piano for our son who just started taking lessons. After doing some research into a piano, piano stand, stool, etc...we found Kraft's bundle that included all three items (plus headphones, keyboard dust cover and lesson book) for wayyyy cheaper than if we bought all items separately. You needn't worry about buying from them. We ordered on a Thursday, and the items arrived in perfect condition by the following Tuesday. Thanks Kraft! You've got a customer for life here!

Testimonial letter I sent to Kraft Music:  
 
Adam,  
 
I wanted to write to tell you how pleased and happy I am with my online buying experiences at Kraft Music.  
 
Your website is set up very well. The bundled package Kraft Music offers for the Rolland TD-12 electronic drum set gave me everything I needed to get started.  
 
Your company was the only one I found that was thinking through the buying experience and providing a complete package. It would have been a lot more time and work for me to run around to get the drum throne, hi-hat stand, headphones and sticks that you bundled in to give me everything I needed.  
 
I was impressed by the quality of the bundle additions. Where the temptation may have been to throw in low quality stuff to round out the package, what I got was hi quality stuff that performs very well. The headphones could especially have been mediocre, but they sound great and are very comfortable. The Rolland quality is great, and everything about my kit is great. I’m also happy with the Rolland PA system I bought for times when I want to jam with others and need sound projection.  
 
You guys offer great product at very competitive prices.  
 
After I got the set in, I loved it so much, I ordered another tom tom and cymbal package to max out the setup (use up all the available electronic ports).  
 
Adam, both times I ordered product, you were very easy to work with and knowledgeable. You gave me that confidence that I was dealing with a good company (halfway across the country). I appreciated the way you went the extra mile to make sure that the items were physically in stock and that they got shipped to me the same day. It was great to call in and know that my gear was on its way the same day. Everything arrived on schedule in accordance with what you had told me, and everything was in good shape.  
 
Thanks Adam! Please thank management there for running a great business. As a businessman, I appreciate when I deal with and experience a professional, well run business.  
 
Feel free to use this testimonial for other prospective customers.  
 
Thanks again,  
 
Bryn Williams  
Philadelphia, PA  
 
 
 

I am usually a little shidish about ordering anything from a company that I really don't know, However, Kraft Music is an exception. They had the best price, shipping and customer ordering sytem that I have encountered in a long time. Very profeesional and everything was done when they said it would be. The person that took my order was extremely knowledgable and helpful. My order was shipped on time and arrived before I figured it would. This was just a great buying experience and I know I will be a loyal customer for a long time to come. Just doesn't get any better.