I paid a very small expediting fee and my order was shipped the following business day -- with free shipping. It arrived in excellent condition and was well packaged. I will use this vendor everytime I can.

I usually order from B&H due to their excellent service & prices but I used Kraft Music this time for a new keyboard purchase over $2000 -- mostly because of Kraft's high rattings on ResellerRatings.com and Kraft's williingness to help on shipment costs to Hawaii. The order process (Scott), negotiation on 2-day air cost to Hawaii, email communication and delivery of the keyboard to my address on time were all excellent, cordial and as specified by the order.  
This is an excellent outfit so far and a welcome additon to stores I will use.

Dave McCullough was most helpful with my first order from Kraft Music. I have ordered on line from other sources, but never experienced this level of service. Dave,and Kraft Music amswered all my questions, arranged for the sale and shipping of the Casio AP400. I was told that the item would be shipped out tuesday, Dec.1st, but I received the unit Tue.Dec.1st all I can say is WOW, THAT IS FAST, when you I receive the delvery notice the same day as the tracking#  
I give Kaft Music, and Dave a 5 STAR in my book.  
Great to do business with an upfront on the level Co.

We ordered the Yamaha P-85 bundle for our 13 year old son who has been playing for about 5 years now, it came quick and correct. His teacher says wow at the sound and is thinking of getting one for her home studio. Only mark against...No warrenty info from the factory?

I was pleased with the service I got from Kraft Music. The order was delivered as promised and everything in the order was correct. I worked with Adam. He was friendly, and there was absolutely no pressure from him. I was a little hesistant to order that much from any online retailer, but Kraft made it easy with customer friendly policies designed to alleviate any concerns by just offering to ship back any defective product on their own dime. Saying that about a $50 one pound product is one thing. Saying that about a thousand dollar product that weighs over a hundred pounds is something else! Pricing was competitive on the piano, and with the bundled package it ended up being a great deal. I will definitely do business with Kraft again.

Great company.  
Very professional, shipped fast and packaged very well. Sent updates on the order status throughout the whole process and even after delivery. Very nice people to deal with. Will definitely buy again from them in the future.

A couple of weeks ago, I contacted Kraft Music and was pleasantly surprised by your professional demeanor, patience and helpfulness. I had contacted a variety of on-line dealers and had been disappointed by the typical sales pitch, pressure to make a purchase, and poor listening skills.  
I appreciate the time and care with which you assisted me. You researched and made sure that I would have the correct size cables to hook up to my speaker, you offered to have the options installed and set-up, and reassured me to call you with any questions, problems, etc.. I felt at ease speaking with you.  
The bundle option was exactly what I needed to get going with the M3.  
The A rating from the BBB for Kraft Music influenced my decision to purchase, but it was your quality of service that closed the deal!  
 
Trudy  
Florida

I love my new piano, and I love this store! They had a whole piano package with a piano, bench, stand, earphones, and piano book for the same price as other stores were selling the piano alone. It arrived quickly and when I had a question, I called and a real human being answered the phone!  
 
I would definitely do business with them again!

This review was modified by its author, PilarDLS, on 9/7/09 8:02 PM.

I was very skeptical of making such a large purchase online but Scott from Kraft Music made it very comfortable. Not only was he knowledgable about the Yamaha CP300 but he went the extra mile to make sure I would have my piano before a weekend gig. Thank you Scott for your 5 star service.......oh by the way the Yamaha CP300 is everything you said it was and more!  
Larry V.

I normally would not take the time to do this, but I received such excellent service from beginning to follow up. Who follows up anymore? Kraft Music! Product shipped the very next day – tracking # provided -shipment arrived in 2 days, shipping was included in package deal, product was packaged with care,price was very reasonable ! Perfect all the way through!Satisfaction guaranteed!  
 

The service was great and the price too. I ordered YAMAHA KEYBOARD p-155 bundle. Devlivered within less than a week. Had to replace a keyboard, they sent me the return label and the replacement keyboard within a week. Very efficient and kind! Will definitely shop there again!

Extremely happy with delivery, service and product - can't say enough good things about my experience! My kids play the piano every day and love the Yamaha YDP223. Highly recommend!

The staff at Kraft Music was courteous, informative and most helpful in assisting me with the selection of a digital piano for my wife. Once the purchase was agreed upon their follow-up was equally impressive and the piano arrived safely within 2 days of placing the order. Great people to deal with. Courteous and knowledgeable staff; excellent service; prompt delivery. What more could you ask?

I purchased a Yamaha keyboard package as a gift. Kraft Music has exceptional customer service and good prices. Very friendly, knowledgeable, and thorough. They answered all my questions, both e-mail and telephone; and when I placed my order, they went over everything in detail with very personal service. The product was shipped right away and arrived well packaged and in perfect condition.

I had mail ordered a $350 hard case for a piano keyboard based on the helpful sales person I was working with. It was everything they told me, but alas, it wouldn't work out for what we really wanted. Ray with Kraft Music took the item back and suggested another piano case that should work and we ordered that. It also is everything that was advertised. Ray with Kraft is a great advocate for the company both in sales and customer service. He is never in a hurry and will work with you any way he can. I highly recommend Kraft Music for their customer service levels. They "make it right". I will be dealing with these guys again!