Extremely happy with delivery, service and product - can't say enough good things about my experience! My kids play the piano every day and love the Yamaha YDP223. Highly recommend!

The staff at Kraft Music was courteous, informative and most helpful in assisting me with the selection of a digital piano for my wife. Once the purchase was agreed upon their follow-up was equally impressive and the piano arrived safely within 2 days of placing the order. Great people to deal with. Courteous and knowledgeable staff; excellent service; prompt delivery. What more could you ask?

I purchased a Yamaha keyboard package as a gift. Kraft Music has exceptional customer service and good prices. Very friendly, knowledgeable, and thorough. They answered all my questions, both e-mail and telephone; and when I placed my order, they went over everything in detail with very personal service. The product was shipped right away and arrived well packaged and in perfect condition.

I had mail ordered a $350 hard case for a piano keyboard based on the helpful sales person I was working with. It was everything they told me, but alas, it wouldn't work out for what we really wanted. Ray with Kraft Music took the item back and suggested another piano case that should work and we ordered that. It also is everything that was advertised. Ray with Kraft is a great advocate for the company both in sales and customer service. He is never in a hurry and will work with you any way he can. I highly recommend Kraft Music for their customer service levels. They "make it right". I will be dealing with these guys again!

Ordered the Casio AP500 from Kraft's in November for a Christmas present. The staff, especially Adam, was most professional and knowledgeable. The package contained a bench as well as a lamp. The shipping was free, a $150 value, and was shipped and received (in Florida) the first week of December. Highly recommend Kraft for all your music needs.

I'm so glad I found Kraft Music online. We wanted a lower end digital piano for our son who just started taking lessons. After doing some research into a piano, piano stand, stool, etc...we found Kraft's bundle that included all three items (plus headphones, keyboard dust cover and lesson book) for wayyyy cheaper than if we bought all items separately. You needn't worry about buying from them. We ordered on a Thursday, and the items arrived in perfect condition by the following Tuesday. Thanks Kraft! You've got a customer for life here!

Testimonial letter I sent to Kraft Music:  
 
Adam,  
 
I wanted to write to tell you how pleased and happy I am with my online buying experiences at Kraft Music.  
 
Your website is set up very well. The bundled package Kraft Music offers for the Rolland TD-12 electronic drum set gave me everything I needed to get started.  
 
Your company was the only one I found that was thinking through the buying experience and providing a complete package. It would have been a lot more time and work for me to run around to get the drum throne, hi-hat stand, headphones and sticks that you bundled in to give me everything I needed.  
 
I was impressed by the quality of the bundle additions. Where the temptation may have been to throw in low quality stuff to round out the package, what I got was hi quality stuff that performs very well. The headphones could especially have been mediocre, but they sound great and are very comfortable. The Rolland quality is great, and everything about my kit is great. I’m also happy with the Rolland PA system I bought for times when I want to jam with others and need sound projection.  
 
You guys offer great product at very competitive prices.  
 
After I got the set in, I loved it so much, I ordered another tom tom and cymbal package to max out the setup (use up all the available electronic ports).  
 
Adam, both times I ordered product, you were very easy to work with and knowledgeable. You gave me that confidence that I was dealing with a good company (halfway across the country). I appreciated the way you went the extra mile to make sure that the items were physically in stock and that they got shipped to me the same day. It was great to call in and know that my gear was on its way the same day. Everything arrived on schedule in accordance with what you had told me, and everything was in good shape.  
 
Thanks Adam! Please thank management there for running a great business. As a businessman, I appreciate when I deal with and experience a professional, well run business.  
 
Feel free to use this testimonial for other prospective customers.  
 
Thanks again,  
 
Bryn Williams  
Philadelphia, PA  
 
 
 

I am usually a little shidish about ordering anything from a company that I really don't know, However, Kraft Music is an exception. They had the best price, shipping and customer ordering sytem that I have encountered in a long time. Very profeesional and everything was done when they said it would be. The person that took my order was extremely knowledgable and helpful. My order was shipped on time and arrived before I figured it would. This was just a great buying experience and I know I will be a loyal customer for a long time to come. Just doesn't get any better.

Thank you to Kraft Music for their incredible help. Specifically Scott Collins. We had decided on a Korg SP250 bundle for our church but I hadn't been able to play on one. After receiving it we decided it was not a right fit so sent it back and Scott Collins via an email asked what we were looking for. A simple question and yet after talking to him on the phone and via email we decided on a Kawai EP-3 bundle. We absolutely love this piano. So, because of Scott and his caring we got the best deal and perfect fit for our church. Thank you so very much. We will definitely use Kraft Music again when we need further purchases. Marianne

This is a copy of an e-mail I sent to Kraft Music when my order arrived 24 hours after I'd placed it:  
 
"You guys are amazing. I ordered this yesterday and it arrives this afternoon - and with no shipping charges!  
 
My wife owns a Yamaha Tyros which, after all the accessories, cost us upwards to $3500 4 or 5 years ago. Our granddaughters (10 and 8) who are taking piano lessons love to play it when they visit. I just tinkered with the Casio for a  
few minutes, playing with an ensemble string setting, and I know they won't be disappointed when Santa arrives at Christmas.  
 
You folks were the only ones I could find who offered the CTK5000 in this bundle (piano, music stand, adapter, headphones, adjustable Keyboard stand, and training media) and for just the cost of the adapter. I'm impressed and appreciative. You took all the stress out of this shopping experience.  
 
Thank you.  
Jerry Paulson  
 
And a followup e-mail to Kraft Music:  
 
"Since my last message my wife (the experienced keyboard player in the family) has had an opportunity to play the Casio. She seemed pleasantly surprised by the feel of the keys, the sound and many features. We know our granddaughters will be ecstatic.  

Searching for an 88 key portable keyboard, I had shopped in a store in person but they only had one option. I found Kraft Music on the internet and talked to Scott Collins twice at length. He listened carefully to the features I hoped to have, asked questions to clarify when needed, and recommended several options. Then he helped me narrow down until I found the instrument that actually fills all my needs for my travelling music ministry. My husband and I actually believe I got more than my money's worth in terms of value and quality. Dealing with them was easy, fast, and Scott Collins listened to my needs in spite of my lack of terminology. Thank you so much. Traci Smedley

I originally found Kraft Music via ebay auction on this guitar. I ended up sending the guitar back but by no fault of this seller, just too low end of a guitar choice for me at this time. Dave McCullough was excellent to deal with and they honored their return guarantee and then some! As soon as I located the exact model I want, I will be making another purchase with them. Customer service is stellar, shipping is fast. I can't say enough good things about my experience with them!

I want to thank Kraft Music, and especially Scott C, for exceptional customer service! Beginning with when I first called, Scott was very knowledgeable of the product line, and he also processed the order and shipped the same day. Of special mention was a courteous note in the package upon delivery regarding product satisfaction, and a follow up email as well. I can not remember when I have been so pleased with a purchase and customer service!  
 
In the future, whenever I am in need of music gear, I will for sure contact Scott at Kraft Music in Franklin WI. ~ SB (Austin Tx)

This review was modified by its author, alderon1, on 11/17/08 5:05 PM.

I ordered my Roland digital piano bundled with a stand, two benches, speaker with stand, piano case, and additional pedal on a Monday at noon. It arrived in excellent condition (three states away) on Thursday morning. I am very impressed with the quality of the instrument I bought. The salesman I worked with was helpful and informative but not at all pushy. I would definitely recommend Kraft Music to anyone!

Kraft Music is the best resource for musicians or recording personel. Everything in my order was perfect. The customer service sets the bar high and many other retailers will be unable to beat or even match. I will continue to choose Kraft Music when I purchase equipment and I have made checking the website a regular weekly routine so as to not miss any deals.