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6 reviews 
posted Apr-05-2012 
“This feedback is not accurate. Customer ordered a special order Chauvet light fixture. We had a new unit dropshipped directly from the manufacturer right to her. She claimed it wasn't a new item so we immediately had it picked up and returned. The same day the pick-up was scheduled we asked Chauvet to ship a second light to her. Unfortunately they were back-ordered by that time for 3-4 weeks.
As soon as Chauvet informed us, we told the customer that the light would not be able to ship to her for 3-4 weeks. We offered her an immediate full refund or a free upgrade to a similar light, but she declined and said she was willing to wait.
About 4 weeks later she called demanding her light. We explained that Chauvet had just received the lights in and has shipped it the day before she called. She then told us she wanted a full refund and to forget about the light. We told her we would give her the full refund but we would first need to contact UPS to turn around the shipment. That wasn't good enough for her so she threatened to file a fraudulent chargeback and leave us negative feedback.
We issued her a refund the same day we received confirmation that the shipment had been turned around, but she still left negative feedback on multiple review sites.”
1/5
posted Apr-25-2012 
This review was modified by Mikeb2323 on April 26 2012 03:06:40 PM posted Apr-26-2012 “We never charged your credit card. When you place an order using your credit card, a temporary hold is automatically placed on your account by your bank. If we do not charge you within 2-4 business days (depending on your bank) it is automatically released.
We never charged you and we never cancelled your order (since you said you were willing to wait for these to come in). Your order is still currently pending. The only thing that happened was that the temporary authorization automatically fell off your account.
We would never cancel your order without calling you first.”
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posted Apr-26-2012 
![Share](javascript:share_rating({"review_body":"Couldn\u0027t be happier. I came to KpoDJ thinking that I knew what I needed and ready to order, but before it was shipped, the rep called me back and explained that I didn\u0027t need some of the merchandise that I ordered. He saved me over $100 on the order by giving me the best price on the web, then saved me another $125 by takeing off the part of the order I didn\u0027t need.","link":"http:\/\/www.resellerratings.com\/store\/KpoDJ\/comment\/363697#comment363697","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/KpoDJ.jpg","store_name":"KpoDJ","username":"jerrywear","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Perfect. Item got here overnight (with the free shipping). Best price on the market. Very friendly and helpful advice.","link":"http:\/\/www.resellerratings.com\/store\/KpoDJ\/comment\/350044#comment350044","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/KpoDJ.jpg","store_name":"KpoDJ","username":"djjenjill","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My name is Drew with FOX Entertainment based out of Lima, Ohio.I am the owner and operator of www.drewfoxdj.com Within the last year I have probably ordered close to $15000 worth of gear from KPODJ and couldn\u0027t be more satisfied with them and their amazing prices.I have oredered Elation Moving head fixtures and dmx cables just to name a few items. The few issues I have had with products were resolved very quickly and were not KPODJ\u0027s fault but UPS. You can\u0027t really control how UPS and FedEx treat your package. KpoDJ has always done a great job with shipping fast and using proper packaging materials. You have to remember some products are drop shipped direct from factory and they have no control of that. BOTTOM LINE Disregard the other few bad reviews of KPODJ.I would almost venture to say that the other bad reviewers are the kind of people that can\u0027t be pleased by anything or anyone or they are simply a competitor trying to trash KPODJ.Tom and Joe with KPODJ are great guys offering awesome insight, customer service and BELOW wholesale prices on gear. Like I said I recommend KPODJ 100% and I dare you to try and find better prices online!","link":"http:\/\/www.resellerratings.com\/store\/KpoDJ\/comment\/1491469#comment1491469","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/KpoDJ.jpg","store_name":"KpoDJ","username":"drewfoxdj","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have used KPODJ many times including a few times where I needed to call customer service to answer some of my questions regarding products or what it was that I needed for certain jobs. Customer service has been exceptional every time and my products have arrived perfect and on time. I would recommend KPODJ to anyone in need of discount dj equipment.","link":"http:\/\/www.resellerratings.com\/store\/KpoDJ\/comment\/1489505#comment1489505","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/KpoDJ.jpg","store_name":"KpoDJ","username":"flashbomb66","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thank you KPODJ. I will buy all my gear from these guys from now on. They are great!","link":"http:\/\/www.resellerratings.com\/store\/KpoDJ\/comment\/1424461#comment1424461","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/KpoDJ.jpg","store_name":"KpoDJ","username":"iamlegend","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered over $20,000 of equipment with KpoDJ over the years. I keep coming back because they are simply the best! The best would be defined as: amazing customer service, the lowest price on each item out there, and fast shipping! You cannot get better than them.","link":"http:\/\/www.resellerratings.com\/store\/KpoDJ\/comment\/1490331#comment1490331","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/KpoDJ.jpg","store_name":"KpoDJ","username":"mattkl","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Horrible!! I ordered a dj mixer from them for 399 . They waited three days told me it was back ordered. Then waited another week and told me the price had gone up. Mind you they had already charged my card. They said the manufacturer changed the price after I bought and paid for it. Then they refunded my money without notifying me first. I called to complain and they said they would locate one for me at cost and call me in a week. Never heard from them.!!! What a joke. Buyer beware!!! ***Update 4\/26\/12.... Response to their answer: they actually did \u0022charge my card and I have the Amex credit card statement tht shows a \u0022charge\u0022 to the card. Even the email they sent when they canceled the order says \u0022refund\u0022. After i got the email about the refund, i called and spoke with some guy named joe on the phone who said he felt bad and wold try to locate me one at cost ( still higher than what they had listed on their site). He said he would call me on Tuesday when his boss gets in town. Never heard from him. They claim the item is back ordered but I ordered one from amazon and it\u0027s already arrived with no problems. Just FYI. Buyer beware. ","link":"http:\/\/www.resellerratings.com\/store\/KpoDJ\/comment\/1487049#comment1487049","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/KpoDJ.jpg","store_name":"KpoDJ","username":"Mikeb2323","rating":"1"}, "single");){kind=link}
"What a nightmare!! 1 star is way too much credit for this company!! BUYER BEWARE
I ordered an item online 1/22/12 and received it 1/27/12. When I opened up the packaging, I was very disappointed to see that the "Brand New" item I had ordered was not "Brand New" at all. Item was not only used, but defective as well. I wrote the company an email the same day and even included pictures of the item. They issued a call tag and the item was picked up 1/31/12. To this date (3/2/12) I have not received a refund or replacement item. DO NOT BUY FROM THIS BUSINESS!!
POOR QUALITY+POOR SERVICE+POOR COMMUNICATION+SENDING USED ITEMS AS NEW=BUSINESS FAIL!!!
F-
When I told them that I would go to my Credit Card for a resolution, KPODJ threatened to charge me $25!! Unbelievable!!"