"I recently placed an order for a patio dining set from Kotula's through their Amazon page. I ordered it as a birthday present and ordered a week prior to the birthday. The shipping estimate had it arriving on time or just slightly before the birthday.

After 4 days from the estimated shipping date, I noticed that I had never been given any notice of shipment. I contacted Kotula's and received no answer. After another day went by without any notice and after I read that their shipping policy is that they will ship everything within two business days and any delay would be communicated to the customer at the time of ordered, I decided to check it out some more. I then saw that the item had been been marked as "Out of Stock" since my order. I decided to request to cancel the order. I then got a response telling me that my order was being prepared for shipment - great!

6 days then elasped without hearing anything further. Nothing showed up at the door and no one contacted me. I sent another message and told them that I didn't believe my package was being prepared for shipment and that if they didn't explain what was going on with my package, I would complain to Amazon. I got a response the very next day saying, "Thank you for contacting us. I am sorry, this item has been discontinued and we were unable to fill this order." They deleted my order from my Amazon history thus removing my ability to rate them through Amazon.

I dealt with the actual company this entire time and I can honestly say they have the most pointless customer service staff/policy. Most, if not all, of the emails were canned responses and had nothing to do with the question at hand. The birthday has passed and now I have to go shop for something else. They say they're going to refund me...fine. But if they hadn't told me that the product was being prepared for shipment when clearly it hadn't, I would've bought another equivalent gift BEFORE the birthday passed.
"

"bought a steamer but it wasn't like the pictures"

"This was my first order with Kotulas. I received free shipping even though my order total was a penny under the $25 minimum to receive free shipping. Shipped next day. Professionally packaged. They had the best price for the item I wanted."

"Kotula's products arte NOT as stated. Poor customer service. Products DO NOT work as stated and I would not buy there products or order from this company"

"If I had read these reviews before ordering, I probably wouldn't have. But I actually didn't have a negative experience with them. I placed an order for a mailbox they had and it shipped the next day. Was even able to use a free shipping coupon. "

"same experience as the reviewer below. placed the order, waited a month and the order never showed up. apparently they canceled it without telling the customer!!!"

"Ordered a golf game which comes in a nice wooden box. the first one they sent did not have all the pieces and the lid was broken. Sent to back for free and they shipped another. This thing is used and also broken. This was not an unopened item. Don't buy from them."

"I ordered three of the Sonic Scrubber power tools, one for myself and two as gifts. I received the order very quickly, but all three tools were broken. Won't buy from them again."

"I got no update for the order in a whole week. When I called them, I was told my order was cancelled long time ago due to insufficient stock. They cancelled my order without any notice. I won't shop at this website again."