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"Avoid KoolPrint at all costs!! In October of 2004 I used KoolPrint to produce presentation folders. The order process went very smoothly, I recieved my folders within a few weeks. 2 months ago I placed a REORDER of the SAME folders and have yet to receive them!! It is IMPOSSIBLE to communicate with this company. If their website is not down (like it is today) they want to you to chat with service representatives that can only tell you the same information you can find on the webiste order status page. A phone number is near impossible to find on their website. If you do get through on the phone line, you'll never talk to a live person- only offer to leave a message. Of course you never get a call back. Emailing isn't any better. I'm wondering if I've totally lost my $1500 they've already charged to my credit card. I've worked with printers for years, and this is by far the WORST experiance I've ever had."
"This might be one of the worst companies I have ever dealt with. I, like all , were lied to about the shipping times, price and overall. I sensed this company was a scam about 2 weeks in and contaced my CC company to revers the charges. I made several attempts to cancel the order via email, phone and live chat. They actually refused to cancel my order!
I contacted Google and asked them why they support such a company and have met many people online that have been victims of this scam. There are such better companies out there that I used and get my jobs done in 3 days, high quality and half the price as that scam company kool print.
To be honest, Kinkos is a better option then this place. They are nowhere near a printing place or a company in general. SCAM!
We have ordered a product via the Internet from a company located in Texas of whom you should be aware if you're not already.
KOOLPRINT.COM, located in Bellaire, Texas, accepts payment for products that they ship extremely late, partially or not at all. In my case they have twice sent partial shipments on an order more than six moths old. Contacting them does absolutely no good and indications are that this is a front for an overseas operation with no quality control or acceptable level of customer service.
Unbelievably, the company accepts and processes credit cards with no intention of following through on the order. I received and paid my credit card bill months ago and still have not received my order.
It is only a matter of time until a class action suit is brought against them as complaints about them are rampant yet they continue to do business. When I tried to explain my case to them today the online representative told me they are too busy making sales to help me.
You can see at this reputable site, Reseller Ratings, that many, many individuals have experienced similar scams from this Texas company. They make false claims about delivery and should be held accountable: http://www.resellerratings.com/seller11948.html
You can see here that the legal registrant of the domain based in Texas, however, I believe production and customer support are outside of the United States: http://who.securepaynet.net/WhoIs.aspx?domain=koolprint.com&prog_id=vfc321
Please let me know if I can provide any additional information to help you get this Texas-based company to comply with their promises or cease doing business. There is no way for a new customer to ascertain the treatment they will receive prior to ordering and I do not want this to hapen to others."
This review was modified by Sans on November 21 2006 07:14:17 AM
"I ordered some windscreen stickers from Koolprint over 3 months ago, i paid for them on the 17th July and approved proofs etc. I was told it would take around 12-15 business days.
Here i am now 3 months+ later and still no sign, even worse they now ignore me completely, I send emails to any of their supposed support accounts and never receive a reply.
I am around £600 out of pocket now and this unscrupulous trader continues to do business.
I have setup a website where all those who have encountered issues trading with Koolprint can register their dissatisfaction at http://www.koolprintcomplaints.co.uk"
"Unbelievable. Painful really. I did have a deadline and their terrible service put me past meeting it so I asked for a refund. I have put in over 50 calls and emails the last few weeks to get my money back. They have literally simply stopped picking up the phone or answering my emails. IF I can get them on their online chat, their standard response is "we are very sorry for your inconvenience." I don't know if the service is outsourced or based outside of the U.S. I typically don't have a huge problem with outsourced work, but most of the staff speaks minimal English, has no authority nor decision making skills and basically promises everything and provides nothing. I have reported my case to the Better Business Bureau yesterday. I hope something comes from this but my employer said he will have our lawyer go after them if I don't get a response soon. This company should be shut down...immediately. They are thieves. No business should be able to operate like this."
I ordered a poster from Koolprint.com Oct 16, 2006. I paid a premium price and expedite fees to receive it within two weeks. They promised 8 day processing which would have had it arrive on time. It is now 7 days late and of no use to me as this was intended for a seminar Nov 4.
I called my credit card company to reverse the charge and have had a number of exchanges with Koolprint.com in which they say I must pay even though they did not ship on time. They said they would remove the expedite fee. So what. I don't need the product now.
After this disaster I was in a panic. But I found largeformatposters.com who gave me less than 24 hour service ( I picked it up) for 1/2 the price."
"I order two banners. Koolprint took 3 months to send me one of the banner which arrived seriously damaged because of how it was packed and the quality of the product. I made a complaint about the banner and they guaranteed me that I will get a replacement along with my second banner within a couple of weeks, plus $100 store credit. To this date, 28 July 2007, I have received nothing. I have sent email after email to no avail, I received a couple of conflicting responses, one saying that the order was shipped and others saying that it will be shipped next week, that has been going on months. If anyone knows how I can get back my money for the banners, please advise, I am in the UK and I made the purchase on behalf on my church."
"NEVER use koolprint.com!! I order car stickers on July 24th and paid rush order process that way I can received the package by 07/31/206. Today is already 08/12/2006 and I still have not received my stickers. Their online chatters are not helpful either. I send emails and got no reply. I am very dissatisfied with this koolprint.com. I will never ever use this site again. By the way, My stickers were ordered for Student Conference and it's dated. We'll never get enough time to find the Fund for our conference now. It's all because of Koolprint.com and its employees keep giving false promised arrival dates. Koolprint.com Sucks!!"
"ALL - CALL YOUR CREDIT CARD COMPANIES ...sorry for the caps, but I am really screaming! These are crooks, full of lies and I have just got them cornerd as lies on paper to what the sent to my credit card company.
IF WE ALL call our credit card companies and request stop payment and an investigation, they will see all the things they do wrong. KOOLPRINT is fraud and they need to see it that way.
If the credit card companies stop the payment to them, it will kripple them.. And with ALL of us having the complaints and everyone from www.koolprintscomplaints.co.uk WE HAVE THE VOLUME to move their business to closure.
Ok, hopefully this makes you call, even if your order was ages ago, your credit card company can still log the complaint against them for not delivering what was promised and paid for.
Virutally yours in the fight! Let's close koolprint down "
"Their price for design and printing a brochure was the one of the cheapest. Yet I did 90% of the design, it would have been cheaper if I did it myself in Photoshop. Finally they submit it for printing, they said expect in 15 business days (3weeks), it takes over 6 weeks and I had to keep reminding and pushing them. Then when I finally get it, the paper use is really cheap, the colors are running. I had to toss the whole thing in the trash, I can't send this to my clients. I guess you get what you paid for, it wasn't a bargain. Cheap price, cheap output."
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This review was modified by 
![Share](javascript:share_rating({"review_body":"This might be one of the worst companies I have ever dealt with. I, like all , were lied to about the shipping times, price and overall. I sensed this company was a scam about 2 weeks in and contaced my CC company to revers the charges. I made several attempts to cancel the order via email, phone and live chat. They actually refused to cancel my order! <br><br>I contacted Google and asked them why they support such a company and have met many people online that have been victims of this scam. <br> There are such better companies out there that I used and get my jobs done in 3 days, high quality and half the price as that scam company kool print. <br><br>To be honest, Kinkos is a better option then this place. They are nowhere near a printing place or a company in general. SCAM!<br><br>Stay away... stay far away!","link":"http:\/\/www.resellerratings.com\/store\/Koolprint\/comment\/333006#comment333006","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Koolprint.jpg","store_name":"Koolprint","username":"eze","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Texas Attorney General<br>Greg Abbott<br><br>Dear Mr. Abbott,<br><br>We have ordered a product via the Internet from a company located in Texas of whom you should be aware if you\u0027re not already.<br><br>KOOLPRINT.COM, located in Bellaire, Texas, accepts payment for products that they ship extremely late, partially or not at all. In my case they have twice sent partial shipments on an order more than six moths old. Contacting them does absolutely no good and indications are that this is a front for an overseas operation with no quality control or acceptable level of customer service.<br><br>Unbelievably, the company accepts and processes credit cards with no intention of following through on the order. I received and paid my credit card bill months ago and still have not received my order.<br><br>It is only a matter of time until a class action suit is brought against them as complaints about them are rampant yet they continue to do business. When I tried to explain my case to them today the online representative told me they are too busy making sales to help me.<br><br>You can see at this reputable site, Reseller Ratings, that many, many individuals have experienced similar scams from this Texas company. They make false claims about delivery and should be held accountable:<br>http:\/\/www.resellerratings.com\/seller11948.html<br><br>You can see here that the legal registrant of the domain based in Texas, however, I believe production and customer support are outside of the United States:<br>http:\/\/who.securepaynet.net\/WhoIs.aspx?domain=koolprint.com&prog_id=vfc321<br><br>Please let me know if I can provide any additional information to help you get this Texas-based company to comply with their promises or cease doing business. There is no way for a new customer to ascertain the treatment they will receive prior to ordering and I do not want this to hapen to others.","link":"http:\/\/www.resellerratings.com\/store\/Koolprint\/comment\/285722#comment285722","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Koolprint.jpg","store_name":"Koolprint","username":"Sans","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered some windscreen stickers from Koolprint over 3 months ago, i paid for them on the 17th July and approved proofs etc.<br>I was told it would take around 12-15 business days.<br><br>Here i am now 3 months+ later and still no sign, even worse they now ignore me completely, I send emails to any of their supposed support accounts and never receive a reply.<br><br>I am around \u00a3600 out of pocket now and this unscrupulous trader continues to do business.<br><br>I have setup a website where all those who have encountered issues trading with Koolprint can register their dissatisfaction at http:\/\/www.koolprintcomplaints.co.uk","link":"http:\/\/www.resellerratings.com\/store\/Koolprint\/comment\/276653#comment276653","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Koolprint.jpg","store_name":"Koolprint","username":"fuzioneer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Unbelievable. Painful really. I did have a deadline and their terrible service put me past meeting it so I asked for a refund. I have put in over 50 calls and emails the last few weeks to get my money back. They have literally simply stopped picking up the phone or answering my emails. IF I can get them on their online chat, their standard response is \u0022we are very sorry for your inconvenience.\u0022 I don\u0027t know if the service is outsourced or based outside of the U.S. I typically don\u0027t have a huge problem with outsourced work, but most of the staff speaks minimal English, has no authority nor decision making skills and basically promises everything and provides nothing. I have reported my case to the Better Business Bureau yesterday. I hope something comes from this but my employer said he will have our lawyer go after them if I don\u0027t get a response soon. This company should be shut down...immediately. They are thieves. No business should be able to operate like this.","link":"http:\/\/www.resellerratings.com\/store\/Koolprint\/comment\/344047#comment344047","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Koolprint.jpg","store_name":"Koolprint","username":"KHK","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I wish I would have checked this site first...<br><br>I ordered a poster from Koolprint.com Oct 16, 2006. I paid a premium price and expedite fees to receive it within two weeks. They promised 8 day processing which would have had it arrive on time. It is now 7 days late and of no use to me as this was intended for a seminar Nov 4.<br><br>I called my credit card company to reverse the charge and have had a number of exchanges with Koolprint.com in which they say I must pay even though they did not ship on time. They said they would remove the expedite fee. So what. I don\u0027t need the product now.<br><br>After this disaster I was in a panic. But I found largeformatposters.com who gave me less than 24 hour service ( I picked it up) for 1\/2 the price.","link":"http:\/\/www.resellerratings.com\/store\/Koolprint\/comment\/282928#comment282928","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Koolprint.jpg","store_name":"Koolprint","username":"jdonalds","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I order two banners. Koolprint took 3 months to send me one of the banner which arrived seriously damaged because of how it was packed and the quality of the product.<br>I made a complaint about the banner and they guaranteed me that I will get a replacement along with my second banner within a couple of weeks, plus $100 store credit.<br>To this date, 28 July 2007, I have received nothing. I have sent email after email to no avail, I received a couple of conflicting responses, one saying that the order was shipped and others saying that it will be shipped next week, that has been going on months.<br>If anyone knows how I can get back my money for the banners, please advise, I am in the UK and I made the purchase on behalf on my church.","link":"http:\/\/www.resellerratings.com\/store\/Koolprint\/comment\/326670#comment326670","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Koolprint.jpg","store_name":"Koolprint","username":"judahcom","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"NEVER use koolprint.com!! I order car stickers on July 24th and paid rush order process that way I can received the package by 07\/31\/206. Today is already 08\/12\/2006 and I still have not received my stickers. Their online chatters are not helpful either. I send emails and got no reply. I am very dissatisfied with this koolprint.com. I will never ever use this site again. By the way, My stickers were ordered for Student Conference and it\u0027s dated. We\u0027ll never get enough time to find the Fund for our conference now. It\u0027s all because of Koolprint.com and its employees keep giving false promised arrival dates. Koolprint.com Sucks!!","link":"http:\/\/www.resellerratings.com\/store\/Koolprint\/comment\/271133#comment271133","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Koolprint.jpg","store_name":"Koolprint","username":"Nguncer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ALL - CALL YOUR CREDIT CARD COMPANIES ...sorry for the caps, but I am really screaming! These are crooks, full of lies and I have just got them cornerd as lies on paper to what the sent to my credit card company. <br><br>IF WE ALL call our credit card companies and request stop payment and an investigation, they will see all the things they do wrong. KOOLPRINT is fraud and they need to see it that way.<br><br>If the credit card companies stop the payment to them, it will kripple them.. And with ALL of us having the complaints and everyone from www.koolprintscomplaints.co.uk WE HAVE THE VOLUME to move their business to closure.<br><br>Ok, hopefully this makes you call, even if your order was ages ago, your credit card company can still log the complaint against them for not delivering what was promised and paid for.<br><br>Virutally yours in the fight!<br>Let\u0027s close koolprint down<br>","link":"http:\/\/www.resellerratings.com\/store\/Koolprint\/comment\/335631#comment335631","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Koolprint.jpg","store_name":"Koolprint","username":"CloseKoolprint","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Their price for design and printing a brochure was the one of the cheapest. Yet I did 90% of the design, it would have been cheaper if I did it myself in Photoshop. Finally they submit it for printing, they said expect in 15 business days (3weeks), it takes over 6 weeks and I had to keep reminding and pushing them. Then when I finally get it, the paper use is really cheap, the colors are running. I had to toss the whole thing in the trash, I can\u0027t send this to my clients. I guess you get what you paid for, it wasn\u0027t a bargain. Cheap price, cheap output.","link":"http:\/\/www.resellerratings.com\/store\/Koolprint\/comment\/241185#comment241185","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Koolprint.jpg","store_name":"Koolprint","username":"ugochuik","rating":"1"}, "single");){kind=link}
"Avoid KoolPrint at all costs!! In October of 2004 I used KoolPrint to produce presentation folders. The order process went very smoothly, I recieved my folders within a few weeks. 2 months ago I placed a REORDER of the SAME folders and have yet to receive them!!
It is IMPOSSIBLE to communicate with this company. If their website is not down (like it is today) they want to you to chat with service representatives that can only tell you the same information you can find on the webiste order status page. A phone number is near impossible to find on their website. If you do get through on the phone line, you'll never talk to a live person- only offer to leave a message. Of course you never get a call back.
Emailing isn't any better.
I'm wondering if I've totally lost my $1500 they've already charged to my credit card. I've worked with printers for years, and this is by far the WORST experiance I've ever had."