Apparel & Jewelry
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"Maybe Kohl's increases prices to bring them down. Often the original price is hiked up. I mean, you can buy jeans for $20 or $200 or $2000, so what is the "real" price of an item? It is ultimately up to the store and supply + demand, etc. I recently made an order and everything came as expected. My package arrived about 1 week after I ordered it. I got 2 t-shirts, 2 shorts, 2 dresses, 2 pairs of shoes, and a t-shirt, 2 shorts and 2 pj sets for my son, all for $160. Regardless of how they inflate their prices, I would call that a good deal. Last year I ordered a pair of flip-flops in size XL. They arrived in size L. I contacted them and they refunded my money for the shoes, without even asking me to send them back. I would say it's a good store for affordable, casual clothes. When I made my order this time, I was supposed to receive Kohl's cash but I did not. I contacted customer service and someone had Kohl's cash sent to my email immediately. Maybe there are some flaws in their system but they seem to take care of complaints."
"The only worse online experience than Kohl's was Sears. For some reason department stores just don't get how to sell online. Apparently being obnoxious is in their blood.Kohl's is the only place I've ordered from that sent a blank order confirmation. It showed up as being 41K. Looking at the source code I saw it was trying to load an enormous image from a web page. That was only 1K. I don't know what the rest was. Having e-mail software load a web page is an extreme security risk. You are just asking to get a virus. Then the "it has shipped" e-mail was also blank, and showed up as 29K.When placing the order I unchecked the box to subscribe to sale alert e-mails. As I write this I have twice been spammed with e-mails trying to entice me to click to start receiving them. Considering that the order was placed just nine days ago I expect to be spammed more times to get me to sign up.If I wanted sales alerts I wouldn't have unchecked the box when placing the order. "
"Be very careful with Kohl's cash. Apparently they issue in-store only "promotional gifts" that say Kohl's cash on your receipt, but are not actual Kohl's cash which is supposed to be redeemable online or in-store. And they will NOT issue you a new code that can be used online. For this reason, and the illegal price mark-ups they do (google cbs 13 kohls price changes,) I am done shopping at this store."
"I've bought a great deal of clothes for low prices on Kohls. Find a coupon code and stack these on top of sales and you can get great clothes for a great price.These guys are one of the few vendors to make fitted clothes like I like and high quality material khakis with the right fit."
"I ordered a toy at a great price and the transaction went smoothly. Never pay full price at Kohls. Buy at a sale price and use a coupon along with a cash back portal."
"Putting in multiple orders when Kohl had gigantic sale online September 21, 2012; however, Kohl has sent me only few items which didn't have really deep discounted price at all and canceled all my other orders. The worst thing is Kohl charged it to my gift card and didn't refund back to me for one of the charges which is $25.19.UpdateAfter more than three months and numbers of call, Kohl finally refunded the full amount of $25.19 back to my gift card account because of their incompetent customer service employees who made the mistakn, lie to me and hang up the phone on me."
"I have shopped at Kohls for years and have always had a good experience. However the order I placed 11/22/12 was split into two deliveries and I only received one. It is fortunate, that the most important gift, a Barbie Sportscar for my granddaughter, was the first shipped and I received it without any problem. The remainder is showing that it was delivered within a few days of the first package but it never arrived. It has been reported to Kohls but will not know if there will be favorable results until the package is located or refunded."
"Christmas ruined by Kohls! We placed an order online with Kohls on November 26th and they completely lost the order even though it showed that they had shipped it online. By the time we did get a hold of someone they had sold out of our entire Christmas order. My parents are getting old and this is the first time they tried to shop in this way. Kohls wouldn't do a damn thing except refund the money they lost. My mother is going into surgery tomorrow and has no way of getting her Christmas shopping done now! This is the most awful business management I have ever seen in my life! If you do plan on working with this company make sure you know what you are getting into and prepare for hell!"
"Positive reviews on Kohl's? Can you say "fake"? Check this out: http://howto.cnet.com/8301-11310_39-57554335-285/how-to-spot-fake-user-reviews-while-shopping-online/Now, about my sad experience with them.I ordered twice from Kohl's. Once for just over $100, the second time for just over $50. To my excuse, I did it in one day, few hours apart, so it counts as one mistake.It's been more than a week, and they shipped the second order, but not the first. I e-mailed their "support". No response, no reassurance. I did see the $100 order change its status to "complete", and FedEx now has a record of the "shipment information" which was supposedly "sent" to them. The $50 order (which was shipped full 5 days after being placed), will only arrive next week (according to FedEx). This is unacceptable. Don't give them your money! Vote with your wallet, people. I know I will.Oh, yes, their return service is fair because you can return to their store, provided you have one close by... There's hope for them yet... NOT! According to ResellerRatings.com Kohl's "does NOT actively participate" here "to monitor feedback and resolve your issues.""
"I have to say I am in the middle of the first kohls.com shopping experience and it has the professionalism I would expect from a brand new eBay seller but not a company.I spent enough to quality for $45 in Kohl's cash which would expire 12-3, it is 12-3 and I still do not have it. I ordered a week ago. The shipment arrived today 1 item. I ordered 15 items. The same day I ordered about 55 other items online, they are all here but not kohls.com. I have been trying to contact customer service via email and 800# for 7 days. The email gets an auto response and the phone basically says they don't have customer service right now but they have a computer you can use. I know it is the week following black Friday but why don't you put your customers in front of your stock holders for a change and do America some good and staff up because guess what, Black Friday is going to be busy. Now you know and you can staff for it next year."
"I placed an order and was suppose to receive Kohl's cash, which I did not. Then, only half my order was filled and they cancelled the other half without informing me. Especially, nice since this was a Christmas gift. When I called customer service, they said "that's too bad, but there is nothing we can do".I will never shop Kohls or use Kohls.com again."
"Recently, I ordered 2 collage frames. They arrived early, however it must have been the worst packing job I have ever seen. Both frames were put into one enormous box with a little bubble wrap stuffed in. They were not packed in there tight enough, so of course both frames came damaged. One had broken glass and the other looked like one of the panels had been forcefully bent and busted. The frames were made extremely cheaply and were not as described (metal not wood), so in a way I was happy to return them. I wont order from Kohl's again."
"I placed an order 11/22. The order was for 16 different things so arriving in 2 packages, which I expected as one of the items is a vacuum. I was told the order would arrive between 11/29-12/5, but I had plenty of time before Christmas so I wasn't worried. I just checked FedEx today and its on the truck for delivery and should be here today - 11/24! Excellent shipping time, especially for free shipping!"
"I saw an ad for the Narcisco Rodriguez colorblock line and really wanted to purchase these pieces. Since there is no Kohls store where I live, my only option was kohls.com. At first, after reading all the negative reviews on here, I was a bit hesitant to place the online order. I really wanted these items so I took a chance. To my delight, I received my order, correct sizes and all within a week! The Narcisco Rodriguez pieces are gorgeous and classy! They were also on sale and I had an additional promo coupon so it was like paying half price for each item + Free Shipping! The fabric and workmanship is of real good quality. The only drawback is that the sizes run large, the XS is a little big on me. I am still pleased with my order and Kohls at this time."
"They've made it quite clear that customer service is not important to them and I will not shop with Kohl's again. Cancelled my card and telling my family and friends not to shop there."
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