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Kohl'sCoupons
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.06/10 4.06/10
    Chance of future purchase: Rating 2.73/10 2.73/10
    Shipping & packaging: Rating 2.78/10 2.78/10
    Customer service: Rating 1.67/10 1.67/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

118 Customer Reviews

Rating 2/10
1/5
modified review posted

"I recently purchased a Dyson DC65 vacuum on Kohls.com. Unfortunately, the package was lost, though UPS said it has been left at my front door. I understand this because things can happen. So I called the customer service for a solution. One of their managers said something like "if you purchase another one and refuse to investigate, you will receive full refund in 7 days". So I ordered another one. But I still haven't received my money back even though it is already 1 MONTH. I still have no idea when can I get my money back."

modified review This review was modified by Ka2015 on October 09 2014 04:37:47 PM


Rating 2/10
1/5
modified review posted

"Though online coupons code never worked, I still submitted and paid my order at kohls.com on 9/23/2014. I could not change my order after I hit submit key and I also could not contact Kohls customer services to change my order because customer service not opening 24/7.

Again, I was also told by Kohl's customer service on 9/24/2014 that I could change my order because it has been over "ONE HOUR" and order had been processed. I would need to place a new order and I can return my original order after I receive it.

Unless Kohls needed to have more than 36 hours to process an order, then In contrast to the story told by customer service because an email from Kohl's that my original order was processed (not shipped) at 1:25 pm on 9/25/2014.

"

modified review This review was modified by UR3388d on September 26 2014 04:48:20 AM

Rating 2/10
1/5
modified review posted

"I ordered online w/KOHLS.COM on 9/1, received an email 9/7 saying my gift had shipped. I HAVE HAD A TERRIBLE EXPERIENCE WITH KOHLS. IF YOU WANT TO GET GIFTS DON'T ORDER FROM THIS COMPANY. IT IS 9/19, HAVE NOT RECEIVED MY GIFT. TRIED FINDING OUT WHERE THE ORDER WAS, EVERYTIME I TRACKED THIS ORDER IT SAYS THE SAME THING. " INFORMATION RECEIVED IN DESOTO, TX, SO FOR 12 DAYS NOTHING HAPPENS. I CALL THEIR SO CALLED "CUSTOMER SERVICE", WHAT A JOKE! I ENDED UP W/ A CANCELLED ORDER. THEN TO ADD INSULT TO INJURY, I RECEIVE A NOTICE TO CREDIT MY MONEY, BUT THEY KEPT $7.59 FOR SHIPPING???? WHAT IS THAT? I DON'T HAVE MY GIFT, & I GET CHARGED FOR SOMETHING THAT NEVER SHIPPED!! NEVER, NEVER WILL I SHOP HERE AGAIN, BEWARE!!"


No Avatar
Kohl's User
Rating 2/10
1/5
modified review posted

"They sent me damaged merchandise which was an online only item and refused t even exchange it for me, even though it is the store policy kohls.com won't do it but yet they sent me the damaged merchandise, which I wanted and have to take it back. They won't honor some of the discounts I had at the time to get it for the price I got it ....HATE KOHL'S"


Rating 2/10
1/5
modified review posted

"Missing lost/order never recieved but has my acct has been charged made on 7/29, Fed Ex never recieved package from Kohl's I have proof on my order tracking. Still waiting on a refund for my purchase which was childs back to school apparel, have spoke to several customer services (liars ), who have yet to refund my money stating they would. THIS IS ILLEGAL AND POOR BUISINESS PRACTICE PLEASE REFUND MY KOHL's CHARGE CROOKS WITH NO INTEGRITY OR ETHICS=KOHLS "

modified review This review was modified by jacki4devin on August 20 2014 09:34:00 AM

Rating 8/10
4/5
modified review posted
ResellerRatings.com TOP REVIEWER!

"Great prices and good selection of merchandise made this site a winner for me.

I recently ordered a number of men's big and tall clothing items at Kohls.com. The order was split in to three shipments. While there may have been a number of good reasons to do this it caused me expense and inconvenience. It would be nice if their checkout page asked the customer whether they would like the order processed as quickly as possible or in as few shipments as possible. Amazon.com does this and I greatly appreciate this. Small fault. Some may view this as a plus. Shipping was fairly quick (next day for the first shipment).

Additionally, one of the three shipments left off the apartment number which causes a $1.00 surcharge for my address. The address was correctly labelled for the other two shipments.

Overall I was delighted with shopping at Kohl's. Their selection and pricing of hard to find big and tall clothing was excellent.
"


Rating 8/10
4/5
modified review posted

"Quick and easy to order; timely arrival of the product. Thanks!"


Rating 2/10
1/5
modified review posted

"This is the second time that I have ordered something on sale and then notified a couple of weeks later that it was system cancelled. They sold out. The last time I ordered within 5 minutes of getting the email and it was cancelled. I called and they told me that they were sold out within 2 days. I said but I ordered it after the email came out within 5 minutes. No answer and he hung up. "

modified review This review was modified by retire227 on July 17 2014 03:55:35 PM

LRB047's Avatar
Grand Rapids, MI
Rating 10/10
5/5
modified review posted

"I love Kohl's store and also their website. I have never had any problems with anything I've purchased in their store or online. They have great prices and great sales. I also love their 30% off coupons! I have a lot of family and friends who shop there too, and they also love it. The quality is great for the price. I would definitely give it a 5 star rating!"


Rating 2/10
1/5
modified review posted

"Beware of Kohls Credit card.. they force everyone to give their Social Security number in order to do anything with them. Even so much as get a current balance or even know if you have a balance.. requires you give your name, account number, birth date and SS#. They refuse to budge saying it is their "policy" but they do not put it in their contract.

As for me. my family is dropping this store. I have heard too many people say how the Kohls charge hurt them very badly if they ever missed a payment. More so than any other credit card they have dealt with.

Kohls has a draconian "policy" of not providing any information unless they get the name, birth date, account number AND last 4 digits of social security number. This is not in the contract.
This seems to me to be illegal.. and I wish someone would take the time to take them to Federal Court on the matter.
"

modified review This review was modified by abceasyasonetwothree on May 20 2014 01:58:09 PM

Rating 2/10
1/5
modified review posted

"Online Buyer Beware...online price for jeans read $7.20 when added to shopping bag the price jumped to $36.00 spoke to rep pulled and verified that price did indeed say $7.20 would not honor that price but offered me $19.00 ..ol' bate and switch was told computer did not update correct price and computer updates every 4 hours..WTF ...rep not well informed on how things SHOULD work. This "glich" was apparent on several other so called sale and clearance items as well. Not customer Friendly site..poor customer service"

modified review This review was modified by DebiO on May 02 2014 11:12:53 AM

Rating 2/10
1/5
modified review posted

"DO NOT ORDER FROM KOHLS.COM!


On Friday 04-04-14, I attempted to place an order via kohls.com, I had a lot of issues processing the order online. The website would freeze up, and the fields that required numbers wouldn't let you enter any numbers. I called customer service for help, forgetting of my last experience of how they absolutely refused to help me and the extremely bad attitude. I tried placing the order via customer service using kohls cash and my mother's Master Card, they absolutely refused to place the order because the billing address differed from the shipping address and the Master Card was not in my name, even though I had all the required information to use it. To top it off, they were extremely rude about it. I argued that if it's not your policy for customers to be able to do this via customer service, then why would I be able to do via their website? No reply. I then argued that since I would be able to do this online, why are they not honoring that ability over the phone? No reply. Finally, a manager got on the phone and snapped, "What do you not understand? We cannot and will not help you with your order using the information provided." Afterwards, the manager immediately terminated the call. I was shaking with fury and utter disbelief at how I was treated. An hour later, I again tried placing the order online, and by some miracle, it worked. I have never have had such a nightmare with any other retailer when using my mother's credit card, EXCEPT KOHLS! ... It's really disappointing because I love their clothes etc. It's not worth the effort to order from them ever again!
"

modified review This review was modified by ciscolinux on April 05 2014 07:20:24 PM

Rating 2/10
1/5
modified review posted

"ABSOLUTELY TERRIBLE company. Fool me once, shame on you. Fool me twice, shame on me. 2 orders, multiple lies, over 20 phone calls and still MORE lies and better yet, not the stuff I ordered nor did it EVER arrive the time they said it would. I will never shop here again. You have been warned."

modified review This review was modified by angie4525 on March 27 2014 08:15:45 AM

Rating 10/10
5/5
modified review posted

"I am not fond of shopping in the local store but I like the online site.
They always send me cards that you can use as cash so I use them
Online. Service was good and I will use them again.
"

modified review This review was modified by Lanora1967 on March 15 2014 12:38:57 PM

Rating 2/10
1/5
modified review posted

"filed a complaint with the BBB regarding Kohl's refusal to honor posted sales signs. The store's reply was "a customer" must have placed the sales sign. The Kohl's Cash is a deceptive practice as sales members will not do an exchange on same receipt but as a separate transaction to reduce or negate "cash" amount. I will continue to shop at Nordstrom's and Macy's whose merchandise is better quality and sales can't be beat, especially by this would be Mervyn's. Oh that's right, Mervyn's is defunct."

modified review This review was modified by weeoz on February 18 2014 08:37:08 PM

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