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Stores > Knob Deco

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  • Knob Deco Knob Deco Elite Status
    • Address: n/a
    • Contact: customerservice@knobdeco.com
    • Phone: 1-888-566-2748
    • Customer Support: 1-888-566-2748
    • Business Hours: 8am - 4pm US Pacific Time
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: 0.00/10

181 Customer Reviews

Rating 10/10
5/5
2016-03-29

A perfect 10!

"I can see why Knob Deco gets a 9.9 rating, and my experience was even better. Gina took care of me by listening to what I needed, and giving me some very good options in a timely manner.

When I had a minor glitch with my shipment, it was taken care of as soon as I emailed. Great experience. Knob Deco did not ask me to write this review; I asked them how to go about it.
"

This review was modified by markmassery on March 29 2016 11:36:55 AM

Rating 10/10
5/5
2016-03-12

Wish everyone would offer these great services!

"ONE of the knobs (of 63) I purchased five years ago for my kitchen renovation showed some of the Antique Copper finish wearing off. I found copies of website pages with the handwritten notes I had made on them at the time of purchase, and was reminded of the manufacturer's lifetime warranty for the finish. When I went to the Knob Deco website to request assistance, staff were incredibly helpful, working with the manufacturer to send me a replacement knob plus two additional knobs just in case I need them in the future! The knobs were delivered two days after I initiated the request. COULDN'T BE BETTER SERVICE--COULDN'T BE A HAPPIER CUSTOMER!"

This review was modified by chrislafevor on March 12 2016 09:25:47 AM

Rating 10/10
5/5
2016-03-01

5 Stars Earned!

"After getting off to a rickety start and having to call them, I got routed to voicemail. Not a great first impression. However, after leaving a voicemail and then a follow up email I was rewarded with a timely email response informing me that an issue with a product name that was creating confusion had been remedied and was offered a discount to compensate for my troubles. Companies do not have to get everything perfect, but they do need to demonstrate that they care about their clients and potential clients. Knob Deco excels!

Oh...btw their shipping prices are very reasonable!
"

This review was modified by wshaddock on March 01 2016 02:06:52 PM

Rating 10/10
5/5
2015-08-29

"We purchased all of our cabinet hardware, our faucet, and bath accessories from Knob Deco in finishing our basement. The selection is top of the line, delivery was extremely quick (1 or 2 days), and the prices are extremely competitive for the quality. Highly recommended!"


Rating 10/10
5/5
2015-06-22

"Top notch customer service -- answered all my questions really quickly and got me the products that function well and look best!"


Rating 10/10
5/5
2015-05-20

"Fast delivery, great selection. Would shop here again."


Rating 10/10
5/5
2015-05-20

"Product shipped on time + customer service was very helpful. "


Rating 2/10
1/5
2015-03-20

"I ordered pulls on 2/23, it is now almost the end of March and I have yet to see my order ship. I contacted customer service, they said they would check on my order and send me an updated email within 24 hours. I never received an email. I contacted customer service a second time and never even got to talk with someone. I would not recommend to order from this company. Long processing time and bad customer service."

Rep reply posted Mar-20-2015

A rep from Knob Deco, KnobDeco, has responded

“I apologize for the delayed response. You were informed the day after the order was placed that this was on back order with an estimated ship date of 3/25/15. I am sorry for the lack of response since that time. I am checking on the status and will update you next week.

We do not like it when our customers are disappointed so will issue you a discount for your trouble.
Gina
Knob Deco”


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Verified Customer
Rating 10/10
5/5
2015-02-15

"Verry quick with correct items"


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Verified Customer
Rating 10/10
5/5
2015-01-19

"Some of the product was defective so I have to see what to do with that but for the rest it was good "


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Verified Customer
Rating 10/10
5/5
2015-01-07

"Installed the hinges last night and was delighted!"


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Verified Customer
Rating 10/10
5/5
2015-01-02

"UNBEATABLE!!!!
PRICES, PRODUCTS, CUSTOMER SERVICE, ETC.
"


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Verified Customer
Rating 10/10
5/5
2014-12-18

"Great product and customer service. They take a personal interest in satisfying the customer."


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Verified Customer
Rating 10/10
5/5
2014-12-04

"Having ordered from Knob Deco before, I knew exactly what I was getting. Ordered same handles only this time in "shiny copper"--beautiful with copper faucet. Thanks so much."


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Verified Customer
Rating 10/10
5/5
2014-12-01

"fast delivery items ordered were just as they looked on computer"


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