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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: n/a
    • Contact: customerservice@knobdeco.com
    • Phone: 1-888-566-2748
    • Customer Support: 1-888-566-2748
    • Business Hours: 8am - 4pm US Pacific Time
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

155 Customer Reviews

Rating 10/10
5/5
modified review posted

"positive experience, everything went well."


Rating 10/10
5/5
modified review posted

"KnobDeco provided outstanding service. Their website is user friendly, they offer outstanding discounts on merchandise as well as free shipping, and we had our order at our doorstep in 2 days without a hiccup. This will definitely be our "go-to" site for future cabinet hardware needs."


Rating 10/10
5/5
modified review posted

"On the phone the lady was very pleasant and got the info I needed."


Rating 10/10
5/5
modified review posted

"We had to overcome two obstacles: first, i added something to an order in process, and second, UPS didn't deliver as promised and instead sent the package back to the shipper. But through it all, Gina stayed on top of the situation and kept things moving forward so that all of the stuff - including the add-ons - showed up. I never had to wait long to get an answer to a question - e-mail responses were quick and direct."


nvs397's Avatar
Calgary, Alberta
Rating 10/10
5/5
modified review posted
ResellerRatings.com TOP REVIEWER!

"Really love Knob Deco. Wonderful service and really great selection"


Rating 8/10
4/5
modified review posted

"Satisfied with the product but it was back ordered so I did not recieve it in a timely fashion."


Rating 4/10
2/5
modified review posted

"When I placed the order, there was no mention that the product was out of stock; it was only a couple weeks later when I emailed customer service that I found out it was back ordered. More than a month after I placed the order I emailed again since I hadn't received the product (or any other communication that it had shipped), and found out that although it had been shipped, the packaging was damaged and was being held by the carrier. Knob Deco had the manufacturer rush a new order, but by the time it actually arrived, it was two months after I had originally placed the order. Of course Knob Deco can't control for shipping damage, but I don't know why I wasn't notified by them, or told that the product was back ordered in the first place. Customer service was helpful when I contacted them, but I'm afraid that's not enough to make me want to be a repeat customer."


Rating 10/10
5/5
modified review posted

"Best customer service on earth. Persional service and friendly phone support. Faster delivery than I could expect. I give them 100 stars! They saved my bacon at a great price. Solid company.
"


Rating 10/10
5/5
modified review posted

"Products are great--even better than expected-- and quicker than projected "


Rating 10/10
5/5
modified review posted

"Best customer service on earth. Persional service and friendly phone support. Faster delivery than I could expect. I give them 100 stars! They saved my bacon at a great price. Solid company.
"


Rating 10/10
5/5
modified review posted

"The part was back ordered and I was notify immediately to make a decision whether to proceed or not. I did and the product was delivered in a timely fashion."


Rating 10/10
5/5
modified review posted

"They were very helpful when I changed my mind on the knobs I wanted and reordered different ones."


Rating 10/10
5/5
modified review posted

"Very fast delivery! Everything was organized and packaged very well! "


Rating 10/10
5/5
modified review posted

"I received the corbels I ordered in just a couple of days and they were exactly as the photos and specs showed. I would certainly order products from Knob Deco again."


Rating 10/10
5/5
modified review posted

"Exactly what I needed to match existing hardware. Received promptly. Very satisfied."


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Knob Deco is a merchant member
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