"I find Knitpicks to give the best customer service. I have had a problem with a broken knitting needle and they replaced it with no problems. They deliver orders in a timely manner as well."

"My wife placed an order with them in Sept 2012. Products and shipping are fine. However, their protection of our credit card information is poor. We discovered this in early Feb 2013 when a restaurant declined our credit card. Our credit card company said that earlier that day they spotted several small purchases on our card followed by an attempt at a large purchase so they froze our card. Knitting websites such as Ravelry.com has users reporting the same thing. Apparently Crafts Americana, the parent company of KnitPicks, had a security breach on their servers that was not discovered for a period of time. In the meantime, customer information they had on file was stolen. Crafts Americana has been slow to inform customers. We discovered the particulars of this situation through Ravelry.com and the internet, not via any direct communication from Crafts Americana. Their letter to customers, available on the web and which we still have not received, advises us to monitor our accounts. Uneasy about doing any future business with them."