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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Knife Merchant Knife Merchant Elite Status
    • Address: 7887 Dunbrook Rd Suite H
    • Contact: customerservice@knifemerchant.com
    • Phone: 858 578-9007
    • Customer Support: 800 714-8226
    • Business Hours: 9:00 a.m. - 5:.00 p.m. PST
    • Fax: 888 463-3117

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,459 Customer Reviews

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Verified Customer
Rating 10/10
5/5

"My order came quickly, but with one wrong item. A quick phone call and the correct one arrived a couple days later with a label to return the wrong one. Excellent customer service! (love the pan I ordered)"


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Verified Customer
Rating 10/10
5/5

"The Matter Borger fry pan I wanted is not widely available in the US. I was very satisfied with the price and quick delivery."


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Verified Customer
Rating 10/10
5/5

"I was very satisfied with my order from the knife merchant. A couple years ago I ordered a cutting board as a birthday present for my son-in-law. They had a slight delay because of suppliers in getting the board to me. I was so pleased with their professional and personal attention in this matter that I couldn't wait till I needed to get a new board for myself. I already new I liked the cutting board I purchased as a gift and had no doubt where to order it from. You don't have to look any further ,this is a very respectable company to order from."


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Verified Customer
Rating 8/10
4/5

"Had a back order for part of my order which delayed my whole order. Had to call to find out reason for the delay in shipping, Wish they would have contacted me. However, they did offer to ship the part of the order that was available which was nice. All e-mails to company were promptly answered.
"


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Verified Customer
Rating 10/10
5/5

"Great selection, fast delivery. No hassles."


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Verified Customer
Rating 10/10
5/5

"The frying pan arrived very quickly and it was all that I had been led to believe. Would certainly do business with Knife Merchant again,"


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Verified Customer
Rating 10/10
5/5

"Thanks for great service - my item was received exactly as promised."


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Verified Customer
Rating 10/10
5/5

"Everything went very well."


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Verified Customer
Rating 8/10
4/5

"Would have been a 5 but delivery was too long and no tracking info provided."


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Verified Customer
Rating 10/10
5/5

"Great prices and order arrived much sooner than I expected. Definitely the place I will purchase the rest of my kitchen needs! "


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Verified Customer
Rating 10/10
5/5

"Great pan! Works great! Super purchase!"


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Verified Customer
Rating 10/10
5/5

"Very satisfied, products were exactly as indicated and arrived in a timely manner. Will definitely order from Knife Merchant again."


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Verified Customer
Rating 10/10
5/5

"Absolutely fantastic service was provided by Knife Merchant."


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Verified Customer
Rating 10/10
5/5

"My order arrived quicker than expected, great surprise."


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Verified Customer
Rating 10/10
5/5

"I love the knives that I ordered! They were prompted and perfect."


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Knife Merchant is a merchant member
Knife Merchant participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,713 merchant members.