We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 7887 Dunbrook Rd Suite H
    • Contact: customerservice@knifemerchant.com
    • Phone: 858 578-9007
    • Customer Support: 800 714-8226
    • Business Hours: 9:00 a.m. - 5:.00 p.m. PST
    • Fax: 888 463-3117

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.56/10 6.56/10
    Chance of future purchase: Rating 8.13/10 8.13/10
    Shipping & packaging: Rating 9.06/10 9.06/10
    Customer service: Rating 9.29/10 9.29/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,062 Customer Reviews

Rating 10/10
5/5
modified review posted

"This is one of the best companies that I have ever done mail-order business with. Dave Holly gave me lots of great advice about selecting the products I was looking for. Shipping was fast and returns were handled with courtesy. I advise all of my friends who are shopping for quality kitchen supplies to call Knife Merchant first."


Rating 10/10
5/5
modified review posted

"I received my merchandise quickly and it was of excellent quality. I would not hesitate to use Knife Merchant again."


Rating 10/10
5/5
modified review posted

"I enjoyed shopping at the web site. What I wanted was in stock and delivered promptly. "


Rating 8/10
4/5
modified review posted

"Delivery of product was quick. Product was not quite what I wanted. Too delicate not as sturdy as I would like. "


Rating 10/10
5/5
modified review posted

"Perfect condition. Arrived on time."


Rating 8/10
4/5
modified review posted

"Product had previously been opened with part of inner packaging missing, but seller called to explain that this was to ensure the product was not dented or flawed."

modified review Rep reply posted Dec-16-2014

KnifeMerchant, Knife Merchant rep has responded

“lew_debbie,

We made a point to open up this particular product, to make sure that it was in excellent condition. We started doing this after we had a customer receive a product that was dented and scratched, and appeared to be refurbished. Once we removed the product from the box, we found that it was more difficult to put back in the box than to take out. We do apologize for the inconvenience, and assure you that the product will be in perfect working condition for your Christmas gift. If this isn't the case, please contact us immediately, and we will get you a brand new replacement right away.”


Rating 10/10
5/5
modified review posted

"Order came perfect and really enjoy looking and buying knives from knife merchant "


Rating 10/10
5/5
modified review posted

"Great customer service and follow through."


Rating 10/10
5/5
modified review posted

"I have ordered knives from Knife Merchant several times, both for gifts and for myself. I have always been pleased with the service and the products."


Rating 10/10
5/5
modified review posted

"Easy ordering, quick shipping, thanks!"


Rating 10/10
5/5
modified review posted

"Delivered promptly, and without problems. Third time doing business here, and I am completely satisfied."


Rating 10/10
5/5
modified review posted

"Knife merchant filled my order very quickly and the order was correct. Very good customer service."


Rating 10/10
5/5
modified review posted

"They delivered in a a timely fashion and I had no problems with them."


Rating 10/10
5/5
modified review posted

"My items were as expected."


Rating 10/10
5/5
modified review posted

"Great serves I well order again
Fast delivery thanks
"


Knife Merchant is a Merchant Member! Learn more

Knife Merchant is a merchant member
Knife Merchant participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,919 merchant members.