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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 7887 Dunbrook Rd Suite H
    • Contact: customerservice@knifemerchant.com
    • Phone: 858 578-9007
    • Customer Support: 800 714-8226
    • Business Hours: 9:00 a.m. - 5:.00 p.m. PST
    • Fax: 888 463-3117

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: Rating 7.00/10 7.00/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 7.86/10 7.86/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

916 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great service, first time and every time since!"


Rating 10/10
5/5
modified review posted

"Received my knife as promised and it seems of very fine quality."


Rating 6/10
3/5
modified review posted

"Shipping cost almost as much as the product itself."

modified review Rep reply posted Aug-29-2014

KnifeMerchant, Knife Merchant rep has responded

“Renji Huang,

Unfortunately, this is true for a product in the $10.00 price range. There is just a minimum cost for shipping a product, and we understand your complaint.”


Rating 10/10
5/5
modified review posted

"just what I ordered; well packed and quickly shipped. "


Rating 10/10
5/5
modified review posted

"Very nice knife and delivered quickly"


Rating 4/10
2/5
modified review posted

"I recieved the wrong knife. Ordered a 26cm knife and was sent a 23cm wusthof classic. Would like to follow up and resolve this issue, thanks.

Mitchell Carr
"

modified review Rep reply posted Aug-25-2014

KnifeMerchant, Knife Merchant rep has responded

“Mitchell Carr,

We apologize for the inconvenience. We have e-mailed you to resolve this issue. We hope to hear from you soon.”


Rating 10/10
5/5
modified review posted

"Delivered on time. Great knives. Wished you offered initial sharpening."


Rating 10/10
5/5
modified review posted

"Excellent pricing and selection, terrific customer service and speedy shipping. I switched to this company when they were happy to order replacement lids for a couple of my ScanPans -- guess who I have been ordering from ever since? Recommended! "


Rating 10/10
5/5
modified review posted

"RECOMMENDED FOR DEMEYERE Quick, accurate and cheap."


Rating 10/10
5/5
modified review posted

"This was the third item I have purchased from them, and I am very happy with the quality of items and their service. I am inclined to spend more to purchase items that are of a higher quality. Unfortunately, that seems not to include items made in China. I am happy to have such options at the Knife Merchant."


Rating 10/10
5/5
modified review posted

"Great transaction, fast shipping, business as usual"


Rating 10/10
5/5
modified review posted

"Worth it!! I am going to buy my other kitchen stuffs here :) Delivery was excellent. "


Rating 4/10
2/5
modified review posted

"Still haven't gotten my order. "

modified review Rep reply posted Aug-25-2014

KnifeMerchant, Knife Merchant rep has responded

“Mr. Huerta,

After tracking your package, we see the issue was finally resolved, and that you have received the package. We apologize for the delay caused by the signature requirement. After 3 delivery attempts, we are happy that FedEx was able to arrange for pickup at your local FedEx location to avoid further delay. We hope that you are enjoying your new cookware set.”


Rating 10/10
5/5
modified review posted

"the knives were easy to order and I was very surprised how fast the knives arrived at my home after the order."


Rating 10/10
5/5
modified review posted

"They fulfilled our order as promised; it was fast! Plus, they called to verify the person making the order matched up with the credit card - nice touch! They truly care about doing the right thing; a very stand-up company. If we were located in town, we'd be there all the time. Already talking about our next order with them! Highly recommend!"


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