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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 7887 Dunbrook Rd Suite H
    • Contact: customerservice@knifemerchant.com
    • Phone: 858 578-9007
    • Customer Support: 800 714-8226
    • Business Hours: 9:00 a.m. - 5:.00 p.m. PST
    • Fax: 888 463-3117

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.50/10 6.50/10
    Chance of future purchase: Rating 8.25/10 8.25/10
    Shipping & packaging: Rating 9.25/10 9.25/10
    Customer service: Rating 9.38/10 9.38/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,020 Customer Reviews

Rating 10/10
5/5
modified review posted

"Very fast shipping! Packaging was very good. No worries of damaged items"


Rating 10/10
5/5
modified review posted

"Fast accurate service delivering the right product "


Rating 10/10
5/5
modified review posted

"Good quality but in a cheap price"


Rating 10/10
5/5
modified review posted

"Very quickly delivered to Australia. "


Rating 10/10
5/5
modified review posted

"The purchase went smoothly, and delivery went well. We have lived on an Alaskan island for years, and appreciate a company that will packaged and deliver to our relatives outside. thanks Marian johnson"


Rating 10/10
5/5
modified review posted

"Love my new knife. It arrived quickly and was exactly as promised. Thanks very much!"


Rating 10/10
5/5
modified review posted

"Great selection of knives. Had just what I was looking for a a very competitive price. Received my order very quickly. Great service."


Rating 8/10
4/5
modified review posted

"Handle on knife could have had better fit and finish for $90. Discernible ridge/gap between the two halves of the wooden handle (larger) and the tang (smaller). Disappointed in product. Customer Service was very good, swift and prompt."


Rating 10/10
5/5
modified review posted

"Got exactly what I wanted. Super fast delivery will use again. "


Rating 10/10
5/5
modified review posted

"I received my Scan Pan very quickly and it was packed very well"


Rating 10/10
5/5
modified review posted

"A+ Will do biz again in the future."


Rating 10/10
5/5
modified review posted

"Best knife Ive used so far at work. I finish my prep much faster with this knife."


Rating 10/10
5/5
modified review posted

"This store shipped out my item very quickly, and it arrived in perfect condition. A great online store."


Rating 8/10
4/5
modified review posted

"Two points: I bought a 10" black Paderno carbon steel pan. The online catalog did not clearly distinguish between the black and polished pans, which are much thicker than the black. I would have preferred the thicker pan. Secondly: I filled out a catalog request form, but have not received a catalog.
I have previously bought several items from The Knife Merchant, a number of Chroma knives and a large Chinese cleaver, and have been more than satisfied.
"


Rating 10/10
5/5
modified review posted

"My knife merchant experience was great. Great selection, great pricing and quick delivery. I will definitely be a repeat customer. "


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Knife Merchant is a merchant member
Knife Merchant participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,909 merchant members.