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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Knife Merchant Knife Merchant Elite Status
    • Address: 7887 Dunbrook Rd Suite H
    • Contact: customerservice@knifemerchant.com
    • Phone: 858 578-9007
    • Customer Support: 800 714-8226
    • Business Hours: 9:00 a.m. - 5:.00 p.m. PST
    • Fax: 888 463-3117

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 8.89/10 8.89/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: 0.00/10

1,248 Customer Reviews

Rating 10/10
5/5
modified review posted

"Quick ordering, confirmation and delivery!"


Rating 10/10
5/5
modified review posted

"Excellent customer service. Product arrived within 4 days
"


Rating 10/10
5/5
modified review posted

"Quick shipment of the correct knife."


Rating 10/10
5/5
modified review posted

"Great customer service. Arrived on time! Will shop again. "


Rating 10/10
5/5
modified review posted

"My knife arrived quickly, and was well packaged. The quality of the knife is excellent. I would definitely purchase from the Knife Merchant again."


Rating 10/10
5/5
modified review posted

"Great item; well packed; quickly delivered; no hassles!
Thanks
"


Rating 10/10
5/5
modified review posted

"Excellent product.. Just as advertised "


Rating 10/10
5/5
modified review posted

" Excellent product. Fast shipping. Great experience. Competitve prices. Would purchase from again."


Rating 10/10
5/5
modified review posted

"I was especially pleased to receive a timely, helpful and informative email about how my order was being shipped directly from the manufacturer. I will definitely shop with Knife Merchant again,"


Rating 10/10
5/5
modified review posted

"The knife stone was delicious, and a healthy portion. It also came before I did, which is good because I was already kind of sleepy."


Rating 10/10
5/5
modified review posted

"The knife came as scheduled and am absolutely satisfied with it. The sushi bar just got a little more interesting. Thumbs up!"


Rating 10/10
5/5
modified review posted

"Knife was delivered on time and packaging was good."


Rating 2/10
1/5
modified review posted

"Ordered a single frying pan for $125. When received, it was heavily damaged - a gash in the side and dented on another side. How that could happen is beyond me. The shipping box was fine but the pan was dented!! I sent back and asked for a refund. They said okay. One month later I have still not gotten the charge reversed from my credit card. I wouldn't take another from them if it was free."

modified review Rep reply posted Mar-16-2015

KnifeMerchant, Knife Merchant rep has responded

“The problem with this order was our packaging. We shipped a pan pressed flush against the sides of a box which caused it to become dented in transit. Upon receipt of the return, we concentrated on reviewing our procedures and guidelines for void space requirements and neglected to submit the customers paperwork for processing the refund. You shouldn't have to ask twice for your money back after we already botched the shipment. We screwed up. Credit card has been refunded. Thank you for taking the time to post a review and apologies for the poor performance on our end.”


Rating 10/10
5/5
modified review posted

"As I've said before, I love ordering from the Knife Merchant. I once spoke to the owner of the company off company hours and he was very helpful. I would love to visit their shop one day. "


Rating 10/10
5/5
modified review posted

"Satisfied with everything I ordered."


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Knife Merchant is a Merchant Member! Learn more

Knife Merchant is a merchant member
Knife Merchant participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,840 merchant members.