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"I placed an order and forgot to change the shipping address to my current address. I saw the mistake about 2 minutes after I placed the order, I called in and they couldn't do anything about it. sigh.. I call every day for 4 days straight. every time i call, I would get a different answer. First time I call , They said there's no way to change the address. The second time I called, they said they have placed a note in the system..Third time, They said its too late since its already on route. A simple fix became a huge headache. I know its my fault to begin with. but if the customer service were knowledgeable I would've gotten it fix the first time i called. Since one of the item shipped, I went to the old address and hope that the new owner will give me the package..but no, he said theres no package that came from UPS. HORRIBLE.. i lose out on money and my package. There's one more package from my order, and thats probably going to the old address too. ITS SO FRUSTRATING!!! how can you guys possibly not been able to fix this on your end. UPS website even has a button that helps u change delivery, but only for the shipper. How do i get my package now? do i just lose out on my purchase because no one can help me on your end? "
"Kmart. com is AWFUL. STAY AWAY!!!! I ordered a spy net watch for my son for Christmas--a $60 toy. When the package came, it had a $10 Nerf gun in it. I called immediately, was told UPS would be sent out to pick it up and after they got the toy back my credit card would be credited. They would not send the correct toy unless I allowed them to charge my credit card again for $60. Long story short, the email to tell me when UPS would come never came, UPS never came, and over the last two weeks I have called half a dozen times trying to sort this out. Every time I call it's like I am reporting the problem for the first time. The last time I called the representative promised to email me a label so I could take the package to UPS myself without being charged the mailing fee, but while the survey to rate the rep came, no label ever came. Meanwhile, my credit card was stolen and I had to cancel it so Kmart said they can't give me my money back, only a gift card for their store. They got cash from me, but I'm supposed to take a gift card for a store I now loathe? This sums it up: KMART IS INEPT FROM START TO FINISH AND CUSTOMER SERVICE REPS ARE BEYOND INCOMPETENT!!!!!! BEWARE, BEWARE, BEWARE and do your shopping elsewhere. If my review is not enough to steer you clear of this crooked outfit, check out the 17,000 plus complaints the Better Business Bureau has on Kmart.com!"
"I have bought items from the store before with no problem until I purchased online. My address on the account never updated when we tried so we called right after placing the order and the customer service agent said he would take care of it. Needless to say it was delivered to the wrong address and when I went to my old address (a now vacant home) the package was not there. Kmart admitted they were wrong but refused to send me new items without me paying again. Said they needed to find out what UPS did (even though UPS delivered it where they were told) then they would refund me and I would have to order it again. All I wanted was for them to take care of the order and send me the items. So now this will all take about 5-7 days and I SHOULD get the order. What ever happened to good customer service??"
"i would give then NO STARS at all if it were possible! I ordered an xbox 360 online, said it was instocked. The online representative i was chatting with said it was gurenteed to be in stock. So i purchased it thinking it'll be ready for pick up in about two hours ( like the website said) i waited for a whole week! No emails about if my order was ready for pick up. I emailed them two times. Was no help at all.. 2nd email they just said they did not have my order in stock and so they cancled my order? Wth, really? I did not asked for it to be canceled. And the website still shows the website still has it in stock!! Call customer service , the lady was rude!! Gave me attitudes and did not help me at all!! She said she couldnt do anything bc they were out of stock. Overall, WORST experience with them ever!! Never shopping with Kmart again!! Bad customer service ! Go somewhere else, pay a little bit more and you'll be happy . DONOT shop at kmart!"
"ORDERED 2 SWEATERS. they only sent one, then sent me a Bra? I have emailed back and forth with them, saying they sent me the wrong item. Now they sent me a UPS return label and wont send the sweater I was charged for, and wont reimburse me for the stupid bra until they get it back-its not even my size!! They are XMAS presents not even for me. KMART you suck"
"HORRIBLE HORRIBLE HORRIBLE! I placed an order for 2 gifts on kmart.com and paid through my paypal account. The site redirected me to paypal.com multiple times then stating I had an address problem. In actuality I had a kmart problem which I found out when I called. They charged my account 3 separate times for the same 2 items. The representative told me that their site is experiencing problems so that is why, then said that she could process my order for me if I gave her my card number. I told her that I would risks my kids Christmas with their competition. Now I have to wait for the bank to post a provisional credit. How many people has the website screwed? Kmart does not think enough of us to give us a courtesy message, so I no longer think of spending my money with them."
"I have found many issues with the Kmart website such as issues related to not enough information listed on your shopping cart prior to purchase, price changes and not honoring price reductions, poor packaging issues, no invoice or return paperwork in or on orders received, not receiving ordered and paid for items, receiving several small and poorly labeled packages from one order, receiving loose clothes just rolled up in a ball in the box, with no packaging material, no communication to customers regarding discontinued or cancelled items/orders, locked payment information with no link for choosing an alternate credit card for payment, receiving the wrong color or the wrong size than ordered without notice,rude and uncooperative customer service representatives, and a myriad of other problems. The only thing that Kmart online has going for them is some of their prices for children's clothes. Because I am on a very strict budget, I may need to purchase clothes from Kmart in the future, but as soon as I can afford it---I'm gone."
"Dishonest. Be prepared to be cheated. Bait and switch. Ordered baby monitor from Kmart.com with pick up in store option. Status indicated order ready for pickup. When I arrived clerk handed me closed bag. Good thing I opened the bag, a worthless substitution was made. I showed clerk, then manager my paperwork with item number, model number, and full description. I was told that the item in the bag is what THEY HAD TO GIVE ME regardless of what MY paperwork said. Manager took my phone number and promised to set it straight. No surprise that nothing was done. Nobody likes to get caught in fraudulant practices and I'm convinced it was intentional, not accidental, based on the responses and then lack of follow up. I'll never go out of my way to go into a Kmart again, and I'll never recommend their internet sales to anybody. I'd have had return shipping costs had I had it delivered. "
"I am not a Kmart shopper this is not only my 1st, but my last time shopping with them. On 11/19 they had a sale bogo 50% off toys I ordered some toys , one being a batgirl doll for my niece for $7.99 .Well my order came in and they sent my a batman submarine (so not the same) so I called their customer service and the person told me they will have UPS come pick up the wrong item and send me the correct one. She tells me she needs to charge me for the item and then I'll get a credit when they get the other item back, I wasn't happy with it but she really wants this doll. So the agent proceeds to tell me the total is $22, I told here no that is not what I paid for the item and that it was unexceptable . She then tells me she'll just do an adjustment for the price difference and the shipping, so I asked her what was being charged to my card she said $7.99, I agreed to that and give my cc nbr. I then get the email of my order and low and behold I was charged $22. I then get an email stating that in 3-5 business days I'll get a credit for the overcharge. So they are now holding $30 of my money for an $8 item. And they are treating me like this is my fault, they will never get another penny of my money. I'll go anywhere else and spend 150% more just to avoid this company. By the way UPS was never contacted by Kmart to do a pick up from my home. And after 2 weeks waiting I went to my local Kmart to return the item and the customer service person in the store gave me a problem because the item wasn't on the receipt, after I told her 3 times they sent me the wrong item."
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posted Nov-26-2011 
![Share](javascript:share_rating({"review_body":"Kmart. com is AWFUL. STAY AWAY!!!! I ordered a spy net watch for my son for Christmas--a $60 toy. When the package came, it had a $10 Nerf gun in it. I called immediately, was told UPS would be sent out to pick it up and after they got the toy back my credit card would be credited. They would not send the correct toy unless I allowed them to charge my credit card again for $60. Long story short, the email to tell me when UPS would come never came, UPS never came, and over the last two weeks I have called half a dozen times trying to sort this out. Every time I call it\u0027s like I am reporting the problem for the first time. The last time I called the representative promised to email me a label so I could take the package to UPS myself without being charged the mailing fee, but while the survey to rate the rep came, no label ever came. Meanwhile, my credit card was stolen and I had to cancel it so Kmart said they can\u0027t give me my money back, only a gift card for their store. They got cash from me, but I\u0027m supposed to take a gift card for a store I now loathe? This sums it up: KMART IS INEPT FROM START TO FINISH AND CUSTOMER SERVICE REPS ARE BEYOND INCOMPETENT!!!!!! BEWARE, BEWARE, BEWARE and do your shopping elsewhere. If my review is not enough to steer you clear of this crooked outfit, check out the 17,000 plus complaints the Better Business Bureau has on Kmart.com!","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/952739#comment952739","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"Muleyman","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have bought items from the store before with no problem until I purchased online. My address on the account never updated when we tried so we called right after placing the order and the customer service agent said he would take care of it. Needless to say it was delivered to the wrong address and when I went to my old address (a now vacant home) the package was not there. Kmart admitted they were wrong but refused to send me new items without me paying again. Said they needed to find out what UPS did (even though UPS delivered it where they were told) then they would refund me and I would have to order it again. All I wanted was for them to take care of the order and send me the items. So now this will all take about 5-7 days and I SHOULD get the order. What ever happened to good customer service??","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/929180#comment929180","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"Seriously77","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i would give then NO STARS at all if it were possible! I ordered an xbox 360 online, said it was instocked. The online representative i was chatting with said it was gurenteed to be in stock. So i purchased it thinking it\u0027ll be ready for pick up in about two hours ( like the website said) i waited for a whole week! No emails about if my order was ready for pick up. I emailed them two times. Was no help at all.. 2nd email they just said they did not have my order in stock and so they cancled my order? Wth, really? I did not asked for it to be canceled. And the website still shows the website still has it in stock!! Call customer service , the lady was rude!! Gave me attitudes and did not help me at all!! She said she couldnt do anything bc they were out of stock. Overall, WORST experience with them ever!! Never shopping with Kmart again!! Bad customer service ! Go somewhere else, pay a little bit more and you\u0027ll be happy . DONOT shop at kmart!","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/966681#comment966681","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"Sxiong","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ORDERED 2 SWEATERS. they only sent one, then sent me a Bra? I have emailed back and forth with them, saying they sent me the wrong item. Now they sent me a UPS return label and wont send the sweater I was charged for, and wont reimburse me for the stupid bra until they get it back-its not even my size!! They are XMAS presents not even for me. KMART you suck","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/938423#comment938423","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"abs84","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"HORRIBLE HORRIBLE HORRIBLE! I placed an order for 2 gifts on kmart.com and paid through my paypal account. The site redirected me to paypal.com multiple times then stating I had an address problem. In actuality I had a kmart problem which I found out when I called. They charged my account 3 separate times for the same 2 items. The representative told me that their site is experiencing problems so that is why, then said that she could process my order for me if I gave her my card number. I told her that I would risks my kids Christmas with their competition. Now I have to wait for the bank to post a provisional credit. How many people has the website screwed? Kmart does not think enough of us to give us a courtesy message, so I no longer think of spending my money with them.","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/1007533#comment1007533","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"KaiB1978","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have found many issues with the Kmart website such as issues related to not enough information listed on your shopping cart prior to purchase, price changes and not honoring price reductions, poor packaging issues, no invoice or return paperwork in or on orders received, not receiving ordered and paid for items, receiving several small and poorly labeled packages from one order, receiving loose clothes just rolled up in a ball in the box, with no packaging material, no communication to customers regarding discontinued or cancelled items\/orders, locked payment information with no link for choosing an alternate credit card for payment, receiving the wrong color or the wrong size than ordered without notice,rude and uncooperative customer service representatives, and a myriad of other problems. The only thing that Kmart online has going for them is some of their prices for children\u0027s clothes. Because I am on a very strict budget, I may need to purchase clothes from Kmart in the future, but as soon as I can afford it---I\u0027m gone.","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/1170877#comment1170877","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"blossomgo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Dishonest. Be prepared to be cheated. Bait and switch. Ordered baby monitor from Kmart.com with pick up in store option. Status indicated order ready for pickup. When I arrived clerk handed me closed bag. Good thing I opened the bag, a worthless substitution was made. I showed clerk, then manager my paperwork with item number, model number, and full description. I was told that the item in the bag is what THEY HAD TO GIVE ME regardless of what MY paperwork said. Manager took my phone number and promised to set it straight. No surprise that nothing was done. Nobody likes to get caught in fraudulant practices and I\u0027m convinced it was intentional, not accidental, based on the responses and then lack of follow up. I\u0027ll never go out of my way to go into a Kmart again, and I\u0027ll never recommend their internet sales to anybody. I\u0027d have had return shipping costs had I had it delivered. ","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/1029865#comment1029865","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"IroniesintheFire","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am not a Kmart shopper this is not only my 1st, but my last time shopping with them. On 11\/19 they had a sale bogo 50% off toys I ordered some toys , one being a batgirl doll for my niece for $7.99 .Well my order came in and they sent my a batman submarine (so not the same) so I called their customer service and the person told me they will have UPS come pick up the wrong item and send me the correct one. She tells me she needs to charge me for the item and then I\u0027ll get a credit when they get the other item back, I wasn\u0027t happy with it but she really wants this doll. So the agent proceeds to tell me the total is $22, I told here no that is not what I paid for the item and that it was unexceptable . She then tells me she\u0027ll just do an adjustment for the price difference and the shipping, so I asked her what was being charged to my card she said $7.99, I agreed to that and give my cc nbr. I then get the email of my order and low and behold I was charged $22. I then get an email stating that in 3-5 business days I\u0027ll get a credit for the overcharge. So they are now holding $30 of my money for an $8 item. And they are treating me like this is my fault, they will never get another penny of my money. I\u0027ll go anywhere else and spend 150% more just to avoid this company. By the way UPS was never contacted by Kmart to do a pick up from my home. And after 2 weeks waiting I went to my local Kmart to return the item and the customer service person in the store gave me a problem because the item wasn\u0027t on the receipt, after I told her 3 times they sent me the wrong item.","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/1082501#comment1082501","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"DJsGirl1516","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Terrible deplorable service! Will never EVER order from again!","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/963125#comment963125","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"losfgjitf","rating":"1"}, "single");){kind=link}
"I placed an order and forgot to change the shipping address to my current address. I saw the mistake about 2 minutes after I placed the order, I called in and they couldn't do anything about it. sigh.. I call every day for 4 days straight. every time i call, I would get a different answer. First time I call , They said there's no way to change the address. The second time I called, they said they have placed a note in the system..Third time, They said its too late since its already on route. A simple fix became a huge headache. I know its my fault to begin with. but if the customer service were knowledgeable I would've gotten it fix the first time i called. Since one of the item shipped, I went to the old address and hope that the new owner will give me the package..but no, he said theres no package that came from UPS. HORRIBLE.. i lose out on money and my package. There's one more package from my order, and thats probably going to the old address too. ITS SO FRUSTRATING!!! how can you guys possibly not been able to fix this on your end. UPS website even has a button that helps u change delivery, but only for the shipper. How do i get my package now? do i just lose out on my purchase because no one can help me on your end? "