We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"Ordered a Air Conditioner, received camera. Horrible customer service, not willing to compensate the customer. Honestly this is my worst online shopping experience that I can remember and I have been shopping online for over a decade."
I ordered online from their garden department and then traveled thirty miles to their store to pick up the item. I waited for almost ten minutes at customer service until an employee showed up . I gave her my online receipt which she took and then she demanded my drivers license, my credit card, and another form if ID. She started to walk away with my personal documents when I stopped her and asked why she needed all of that information. She said it was to get the spelling of my name (which was, of course, on the receipt that I originally handed her). I retrieved my documents. She took my receipt and disappeared into the back room for over twenty minutes. When she came out, she said that it was too early for me to pick up the item and that I should "go back home and come back later." She claimed that the store has two hours to get the item from the shelf. When I told her that it had already been over two hours, she rudely said, "So wait around another two hours, as if I care."
I immediately asked to speak to a manager, when another employee came up to the counter claiming to be the store manager. This "manager" refused to give her name and actually removed her name tag."
I knew that the store manager happened to be a man and repeated my request to speak to him. I was told, "He's not here." "He's in a meeting." "He's on the phone." "He's at lunch." When finally another employee apparently heard what was going on and notified the manager. The manager turned out to be just as rude and inconsiderate as the other two employees. I got the item off the shelf myself and left that store.
I reported the rude and totally unprofessional behavior to customer service and was told that the store manager would give me a call. The call never came.
Walmart, Costco, BJs, Price Cutter and dozens of other discount stores have merchandise that is just as inexpensive and often of better quality. It seems since Kmart has joined the Sears network, their level of service has sunk to a new low.
Shop elsewhere"
This review was modified by Driver222 on May 04 2012 09:09:54 AM
"I will never, ever order on line from Kmart again! The incorrect merchandise was shipped to my grandson. I tried to have the correct order shipped, but was told I would have to pay for it again. That is unacceptable! I was told my credit card will be credited once the incorrect order was received, but I am still waiting. I will tell anyone that listens to stay away from Kmart as well as Sears. There shipping and customer service is the pits."
"Well i guess all of u guys have had bad luck cuz i have ordered about 5 to 6 times and have always gotten my items on time or even before. I really have nothing bad to say about them only for the fact that i rather get things on line because in store theres only one or two cashiers and i hate waiting in line. just thought i would bring a little bit of positive here because from my experiences everything has been good. "
"KMart mail order (internet ordering) is not customer oriented. I tried to cancel an order within less than an hour and they refused, or rather their India-based customer phone answering service refused.
At Amazon I can cancel if I need to before the order is shipped.
At Kmart if you order something, it's yours. It cannot be canceled.
INSULT TO INJURY department: not only can you not cancel, you must pay to ship it back!
"I shopped for the first time at kmart.com and was pleasantly surprised especially when considering the other reviews. One item shipped from a nearby warehouse and the other shipped from a local store so I ended up getting both items after one business day. They had a free shipping promo and the best price for the two items. This beats Amazon Super Saver Shipping so hopefully Kmart can stay in business to provide some competition."
"I have found many issues with the Kmart website such as issues related to not enough information listed on your shopping cart prior to purchase, price changes and not honoring price reductions, poor packaging issues, no invoice or return paperwork in or on orders received, not receiving ordered and paid for items, receiving several small and poorly labeled packages from one order, receiving loose clothes just rolled up in a ball in the box, with no packaging material, no communication to customers regarding discontinued or cancelled items/orders, locked payment information with no link for choosing an alternate credit card for payment, receiving the wrong color or the wrong size than ordered without notice,rude and uncooperative customer service representatives, and a myriad of other problems. The only thing that Kmart online has going for them is some of their prices for children's clothes. Because I am on a very strict budget, I may need to purchase clothes from Kmart in the future, but as soon as I can afford it---I'm gone."
"I buy my medical prescriptions there because when I needed a special medication it was hard to find & the pharmacist made sure that they had it for me every month. That was more than 10 years ago. When they closed stores a few years ago that pharmacist drove out of his way by 50+ miles because he liked the people he worked with & his customers so much. He still takes special care of my family. The prices of merchandise may be a little higherbut they have some great sales that make up the difference. Also with their awards card program I recently had built up enough points to pay for more than $40 in merchandise and I still had $4 left to use when ever I want. I love this store. Please don't close it. It's the Kmart in Griffith Indiana"
"I used to like and trust Kmart. But during the recent closings they have chosen to be really dishonest with customers knowing many suckers will buy anything they are told was on sale.
Kmart drastically marked up prices at the closing stores, sometimes several times greater than the normal price then discount it 5% TO 25% off.
For example Johnson and Johnson Jell Baby oil was 11.98, on sale at 20% off. A normal bottle at any drug store or grocery store would be under $3.00! So getting around $2.20 off means your still paying 3-4 times the normal price.
Another example was bikes, most marked 20% off then last week 25%. problem was I could find any of those bikes for 119.00 to 125.00 at Walmart and target that Kmart was charging $200.00 for, marking off 40 bucks and over charging by 40 to 50 bucks.
this was common all over the store, everything marked way above list prices then discounted a little to make people think they were getting a deal. Instead they were being robbed!"
"I am not a Kmart shopper this is not only my 1st, but my last time shopping with them. On 11/19 they had a sale bogo 50% off toys I ordered some toys , one being a batgirl doll for my niece for $7.99 .Well my order came in and they sent my a batman submarine (so not the same) so I called their customer service and the person told me they will have UPS come pick up the wrong item and send me the correct one. She tells me she needs to charge me for the item and then I'll get a credit when they get the other item back, I wasn't happy with it but she really wants this doll. So the agent proceeds to tell me the total is $22, I told here no that is not what I paid for the item and that it was unexceptable . She then tells me she'll just do an adjustment for the price difference and the shipping, so I asked her what was being charged to my card she said $7.99, I agreed to that and give my cc nbr. I then get the email of my order and low and behold I was charged $22. I then get an email stating that in 3-5 business days I'll get a credit for the overcharge. So they are now holding $30 of my money for an $8 item. And they are treating me like this is my fault, they will never get another penny of my money. I'll go anywhere else and spend 150% more just to avoid this company. By the way UPS was never contacted by Kmart to do a pick up from my home. And after 2 weeks waiting I went to my local Kmart to return the item and the customer service person in the store gave me a problem because the item wasn't on the receipt, after I told her 3 times they sent me the wrong item."
36,423 stores
1,205,198 reviews
5815 shoppers online now
Rating
Full Rating Profile
19 reviews 
Visa / Mastercard
American Express
Discover
Check
Wire Transfer
Standard Next Day
posted May-04-2012 
This review was modified by 
posted Feb-17-2012 
![Share](javascript:share_rating({"review_body":"Never, never, never again. <br><br>I ordered online from their garden department and then traveled thirty miles to their store to pick up the item. I waited for almost ten minutes at customer service until an employee showed up . I gave her my online receipt which she took and then she demanded my drivers license, my credit card, and another form if ID. She started to walk away with my personal documents when I stopped her and asked why she needed all of that information. She said it was to get the spelling of my name (which was, of course, on the receipt that I originally handed her). I retrieved my documents. <br>She took my receipt and disappeared into the back room for over twenty minutes. When she came out, she said that it was too early for me to pick up the item and that I should \u0022go back home and come back later.\u0022 She claimed that the store has two hours to get the item from the shelf. When I told her that it had already been over two hours, she rudely said, \u0022So wait around another two hours, as if I care.\u0022<br><br><br>I immediately asked to speak to a manager, when another employee came up to the counter claiming to be the store manager. This \u0022manager\u0022 refused to give her name and actually removed her name tag.\u0022<br><br>I knew that the store manager happened to be a man and repeated my request to speak to him. I was told, \u0022He\u0027s not here.\u0022 \u0022He\u0027s in a meeting.\u0022 \u0022He\u0027s on the phone.\u0022 \u0022He\u0027s at lunch.\u0022 When finally another employee apparently heard what was going on and notified the manager. The manager turned out to be just as rude and inconsiderate as the other two employees. I got the item off the shelf myself and left that store. <br><br>I reported the rude and totally unprofessional behavior to customer service and was told that the store manager would give me a call. The call never came.<br><br>Walmart, Costco, BJs, Price Cutter and dozens of other discount stores have merchandise that is just as inexpensive and often of better quality. It seems since Kmart has joined the Sears network, their level of service has sunk to a new low. <br><br>Shop elsewhere","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/1510717#comment1510717","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"Driver222","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I will never, ever order on line from Kmart again! The incorrect merchandise was shipped to my grandson. I tried to have the correct order shipped, but was told I would have to pay for it again. That is unacceptable! I was told my credit card will be credited once the incorrect order was received, but I am still waiting. I will tell anyone that listens to stay away from Kmart as well as Sears. There shipping and customer service is the pits.","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/1292603#comment1292603","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"stephgrant01","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Well i guess all of u guys have had bad luck cuz i have ordered about 5 to 6 times and have always gotten my items on time or even before. I really have nothing bad to say about them only for the fact that i rather get things on line because in store theres only one or two cashiers and i hate waiting in line. just thought i would bring a little bit of positive here because from my experiences everything has been good.<br>","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/1263733#comment1263733","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"cje312","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"KMart mail order (internet ordering) is not customer oriented. I tried to cancel an order within less than an hour and they refused, or rather their India-based customer phone answering service refused.<br><br>At Amazon I can cancel if I need to before the order is shipped.<br><br>At Kmart if you order something, it\u0027s yours. It cannot be canceled.<br><br>INSULT TO INJURY department: not only can you not cancel, you must pay to ship it back!<br><br>Never again, Kmart.","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/1199381#comment1199381","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"tom521","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I shopped for the first time at kmart.com and was pleasantly surprised especially when considering the other reviews. One item shipped from a nearby warehouse and the other shipped from a local store so I ended up getting both items after one business day. They had a free shipping promo and the best price for the two items. This beats Amazon Super Saver Shipping so hopefully Kmart can stay in business to provide some competition.","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/1176207#comment1176207","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"giantsfan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have found many issues with the Kmart website such as issues related to not enough information listed on your shopping cart prior to purchase, price changes and not honoring price reductions, poor packaging issues, no invoice or return paperwork in or on orders received, not receiving ordered and paid for items, receiving several small and poorly labeled packages from one order, receiving loose clothes just rolled up in a ball in the box, with no packaging material, no communication to customers regarding discontinued or cancelled items\/orders, locked payment information with no link for choosing an alternate credit card for payment, receiving the wrong color or the wrong size than ordered without notice,rude and uncooperative customer service representatives, and a myriad of other problems. The only thing that Kmart online has going for them is some of their prices for children\u0027s clothes. Because I am on a very strict budget, I may need to purchase clothes from Kmart in the future, but as soon as I can afford it---I\u0027m gone.","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/1170877#comment1170877","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"blossomgo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I buy my medical prescriptions there because when I needed a special medication it was hard to find & the pharmacist made sure that they had it for me every month. That was more than 10 years ago. When they closed stores a few years ago that pharmacist drove out of his way by 50+ miles because he liked the people he worked with & his customers so much. He still takes special care of my family. The prices of merchandise may be a little higherbut they have some great sales that make up the difference. Also with their awards card program I recently had built up enough points to pay for more than $40 in merchandise and I still had $4 left to use when ever I want. I love this store. Please don\u0027t close it. It\u0027s the Kmart in Griffith Indiana","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/1120877#comment1120877","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"dianebojda","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I used to like and trust Kmart. But during the recent closings they have chosen to be really dishonest with customers knowing many suckers will buy anything they are told was on sale. <br><br>Kmart drastically marked up prices at the closing stores, sometimes several times greater than the normal price then discount it 5% TO 25% off.<br><br>For example Johnson and Johnson Jell Baby oil was 11.98, on sale at 20% off. A normal bottle at any drug store or grocery store would be under $3.00! So getting around $2.20 off means your still paying 3-4 times the normal price.<br><br>Another example was bikes, most marked 20% off then last week 25%. problem was I could find any of those bikes for 119.00 to 125.00 at Walmart and target that Kmart was charging $200.00 for, marking off 40 bucks and over charging by 40 to 50 bucks. <br><br>this was common all over the store, everything marked way above list prices then discounted a little to make people think they were getting a deal. Instead they were being robbed!","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/1094315#comment1094315","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"carbonware","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am not a Kmart shopper this is not only my 1st, but my last time shopping with them. On 11\/19 they had a sale bogo 50% off toys I ordered some toys , one being a batgirl doll for my niece for $7.99 .Well my order came in and they sent my a batman submarine (so not the same) so I called their customer service and the person told me they will have UPS come pick up the wrong item and send me the correct one. She tells me she needs to charge me for the item and then I\u0027ll get a credit when they get the other item back, I wasn\u0027t happy with it but she really wants this doll. So the agent proceeds to tell me the total is $22, I told here no that is not what I paid for the item and that it was unexceptable . She then tells me she\u0027ll just do an adjustment for the price difference and the shipping, so I asked her what was being charged to my card she said $7.99, I agreed to that and give my cc nbr. I then get the email of my order and low and behold I was charged $22. I then get an email stating that in 3-5 business days I\u0027ll get a credit for the overcharge. So they are now holding $30 of my money for an $8 item. And they are treating me like this is my fault, they will never get another penny of my money. I\u0027ll go anywhere else and spend 150% more just to avoid this company. By the way UPS was never contacted by Kmart to do a pick up from my home. And after 2 weeks waiting I went to my local Kmart to return the item and the customer service person in the store gave me a problem because the item wasn\u0027t on the receipt, after I told her 3 times they sent me the wrong item.","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/1082501#comment1082501","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"DJsGirl1516","rating":"1"}, "single");){kind=link}
"Ordered a Air Conditioner, received camera. Horrible customer service, not willing to compensate the customer. Honestly this is my worst online shopping experience that I can remember and I have been shopping online for over a decade."