1/5

posted Jan-27-2012

"KMart mail order (internet ordering) is not customer oriented. I tried to cancel an order within less than an hour and they refused, or rather their India-based customer phone answering service refused.

At Amazon I can cancel if I need to before the order is shipped.

At Kmart if you order something, it's yours. It cannot be canceled.

INSULT TO INJURY department: not only can you not cancel, you must pay to ship it back!

Never again, Kmart."

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5/5

posted Jan-19-2012

ResellerRatings.com TOP REVIEWER!

"I shopped for the first time at kmart.com and was pleasantly surprised especially when considering the other reviews. One item shipped from a nearby warehouse and the other shipped from a local store so I ended up getting both items after one business day. They had a free shipping promo and the best price for the two items. This beats Amazon Super Saver Shipping so hopefully Kmart can stay in business to provide some competition."

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1/5

posted Jan-18-2012

"I have found many issues with the Kmart website such as issues related to not enough information listed on your shopping cart prior to purchase, price changes and not honoring price reductions, poor packaging issues, no invoice or return paperwork in or on orders received, not receiving ordered and paid for items, receiving several small and poorly labeled packages from one order, receiving loose clothes just rolled up in a ball in the box, with no packaging material, no communication to customers regarding discontinued or cancelled items/orders, locked payment information with no link for choosing an alternate credit card for payment, receiving the wrong color or the wrong size than ordered without notice,rude and uncooperative customer service representatives, and a myriad of other problems. The only thing that Kmart online has going for them is some of their prices for children's clothes. Because I am on a very strict budget, I may need to purchase clothes from Kmart in the future, but as soon as I can afford it---I'm gone."

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5/5

posted Jan-07-2012

"I buy my medical prescriptions there because when I needed a special medication it was hard to find & the pharmacist made sure that they had it for me every month. That was more than 10 years ago. When they closed stores a few years ago that pharmacist drove out of his way by 50+ miles because he liked the people he worked with & his customers so much. He still takes special care of my family. The prices of merchandise may be a little higherbut they have some great sales that make up the difference. Also with their awards card program I recently had built up enough points to pay for more than $40 in merchandise and I still had $4 left to use when ever I want. I love this store. Please don't close it. It's the Kmart in Griffith Indiana"

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1/5

posted Jan-02-2012

"I used to like and trust Kmart. But during the recent closings they have chosen to be really dishonest with customers knowing many suckers will buy anything they are told was on sale.

Kmart drastically marked up prices at the closing stores, sometimes several times greater than the normal price then discount it 5% TO 25% off.

For example Johnson and Johnson Jell Baby oil was 11.98, on sale at 20% off. A normal bottle at any drug store or grocery store would be under $3.00! So getting around $2.20 off means your still paying 3-4 times the normal price.

Another example was bikes, most marked 20% off then last week 25%. problem was I could find any of those bikes for 119.00 to 125.00 at Walmart and target that Kmart was charging $200.00 for, marking off 40 bucks and over charging by 40 to 50 bucks.

this was common all over the store, everything marked way above list prices then discounted a little to make people think they were getting a deal. Instead they were being robbed!"

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1/5

posted Dec-30-2011

"I am not a Kmart shopper this is not only my 1st, but my last time shopping with them. On 11/19 they had a sale bogo 50% off toys I ordered some toys , one being a batgirl doll for my niece for $7.99 .Well my order came in and they sent my a batman submarine (so not the same) so I called their customer service and the person told me they will have UPS come pick up the wrong item and send me the correct one. She tells me she needs to charge me for the item and then I'll get a credit when they get the other item back, I wasn't happy with it but she really wants this doll. So the agent proceeds to tell me the total is $22, I told here no that is not what I paid for the item and that it was unexceptable . She then tells me she'll just do an adjustment for the price difference and the shipping, so I asked her what was being charged to my card she said $7.99, I agreed to that and give my cc nbr. I then get the email of my order and low and behold I was charged $22. I then get an email stating that in 3-5 business days I'll get a credit for the overcharge. So they are now holding $30 of my money for an $8 item. And they are treating me like this is my fault, they will never get another penny of my money. I'll go anywhere else and spend 150% more just to avoid this company. By the way UPS was never contacted by Kmart to do a pick up from my home. And after 2 weeks waiting I went to my local Kmart to return the item and the customer service person in the store gave me a problem because the item wasn't on the receipt, after I told her 3 times they sent me the wrong item."

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1/5

posted Dec-19-2011

"Dishonest. Be prepared to be cheated. Bait and switch. Ordered baby monitor from Kmart.com with pick up in store option. Status indicated order ready for pickup. When I arrived clerk handed me closed bag. Good thing I opened the bag, a worthless substitution was made. I showed clerk, then manager my paperwork with item number, model number, and full description. I was told that the item in the bag is what THEY HAD TO GIVE ME regardless of what MY paperwork said. Manager took my phone number and promised to set it straight. No surprise that nothing was done. Nobody likes to get caught in fraudulant practices and I'm convinced it was intentional, not accidental, based on the responses and then lack of follow up. I'll never go out of my way to go into a Kmart again, and I'll never recommend their internet sales to anybody. I'd have had return shipping costs had I had it delivered. "

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1/5

posted Dec-14-2011

"DO NOT SHOP THERE!!! (the only good thing was the fast shipping but what good is it if youre going to get ripped off???)

I decided to buy some Dream Out Loud by Selena Gomez items on line. well, after putting all my info into the system and about to submit the order the total jumped up $10!! (it was at $45. now it's at $55!) i called to see what was going on and the cust rep told me that the items of the boots went up. i told her i didnt care if they went up, the items were not sitting in my cart waiting for me to proceed i was on the last step of submitting the order.
she asks me for my email and name; proceeds to tell me that she will fix it and take the rest of my order. i thank her and give her the other items. (i had 4 items total)
(i can barely understand her and she keeps muting the phone which was making it more difficult)
she asks me for my credit card number and i tell her i have one more item it's a hoodie. she tells me she got it.
which i dont understand how she got it i didnt tell her about it yet let alone the item number. so i tell her again and she tells me she got it. i figure i gave her my email maybe she can somehow see the page im on? i dont know how those things work..so i drop it.
she tells me that the order confirmation will show the more expensive price but the shipping confirmation will show the correct price. i tell her thank you; we hang up.
Well, i get the order confirmation and now the boots are at $40 and THERE"S NO HOODIE!!!!
at this point im irritated but didnt want to call back so i figured i will just buy my niece something else. later i figured that's not right and i was just irritated with the whole experience. I get online to cancel only to find out it's already shipped. the Shipping confirmation states $55! So now I'm back to the $55 but with no hoodie. So i call, there's nothing they can do there's no proof that I had the boots at $19. So i email them. I get an automated response stating that my questions are a priority and dont forget to sign up for emails!
WHAT?!?!?! I cant believe this place is still in business. I thought they were a reputable place, boy was i wrong!!
take your money elsewhere. go to ebay ... you'd get better customer service! (which is sad to say)"

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1/5

posted Dec-13-2011

"Kmart shipped the parcel by UPS to a POST OFFICE BOX!
And Kmart specified that UPS could not deliver it any were esle!
But UPS has no access to post office boxes!
Therefore I had to go to UPS (another city) and pick up order!
Any really dumb shippers that make a habbit of shipping by UPS to a post office box should lose their retail license on grounds of not being intelligent enough to participate in the economy.

"

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1/5

posted Dec-13-2011

"HORRIBLE HORRIBLE HORRIBLE! I placed an order for 2 gifts on kmart.com and paid through my paypal account. The site redirected me to paypal.com multiple times then stating I had an address problem. In actuality I had a kmart problem which I found out when I called. They charged my account 3 separate times for the same 2 items. The representative told me that their site is experiencing problems so that is why, then said that she could process my order for me if I gave her my card number. I told her that I would risks my kids Christmas with their competition. Now I have to wait for the bank to post a provisional credit. How many people has the website screwed? Kmart does not think enough of us to give us a courtesy message, so I no longer think of spending my money with them."

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