1/5

posted May-17-2013

"I used to shop happily with Kmart and the associated businesses like Sears both online and off. Unfortunately, my recent experiences have permanently changed that. My last order placed, was not even showing as processed by the projected delivery date. When I inquired they told me it would take a week to figure out what was going on. I told them to cancel the order because I wouldn't be available to take delivery by the time they figured things out and corrected the issue. They ignored it. I then sent feedback to the website describing my experience. They replied saying that they would try to cancel my order, that I would receive notification if they were successful, but that if not, I'd have to return the items I would be unable to receive. Now the week is up and I have yet to receive any follow up on either the research they were supposedly doing or the status of my return request. I've had better luck buying products from dodgy Chinese e-retailers. Avoid dealing with these scammers."

This review was modified by ith79x on May 17 2013 07:59:25 PM

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2/5

posted May-16-2013

ResellerRatings.com TOP REVIEWER!

"Kmart is one of those stores that just could not turn the corner of the digital age. The digitization of items, the quick turn-around and flexibility of a well-designed online presence simply does not exist for Kmart. This is going to be a long review, so I'll give you the summary first:

I would strongly suggest to order from any other site rather than Kmart.com. If you are here because you already ordered and having problems with their customer service, the only thing I can offer you is my condolences.


Let me start here. On every RR review you are asked to give your order #, in Kmart's case this is like treading on one's corns. I talked to several Kmart employees both online and in-store and they could not even locate my invoice. I had the original invoice printed and the one that the product came with, nobody in the store could either- locate the product, locate UPC of the product, locate my invoice or locate my order by name and date. I was on hold on the phone for over an hour with the online store representative but even after that they could not even give me the right _information_ on how to return the item.
I have to mention that the actual store and on-line employees are very nice and polite, it seems like they are just heading a brick wall when it comes to Kmart's computer system and they are rendered useless as much as their are giving it their best effort, but still coming up with nothing.
The have apologizes numerous times to me, sent me to a UPS store (which was entirely NOT necessary since they sent the UPS to ME) then apologized again but issue is still not resolved. I am down $92 and nothing in the horizon exist to hint to me that this money will be refunded.

Website quality- I would describe the website as mediocre. It is not the worst I've seen, but also doesn't stand up to well managed sites, even in their own category such as Home-Depot or Sears. I don't really understand why Kmart site was not joined with Sears.com since the products are similar and similarly priced (the products on kmart are "on sale" in sears.com most of the times)
Product quality- The product sent by Kmart are actually good, they ship quickly and are as described (I make the safe assumption that the few 5-star ratings of this store due to this category tested in vacuum)
Customer service- Ohh, where do I begin? the inability to locate an invoice, the fact that they advertise that you can return to the store, but in many cases you cannot. The fact that the employees are overloaded with customers that have crazy demands and therefore they cannot deal with some of the reasonable requests coming from loyal customers... this list can go on and on. To read some other examples, just look at the various other reviews.

Bottom line is, if you plan on buying an item and you are 100% sure you will never want to return, question the price of the item even if it's defective- you may go ahead, but I will be darned if I can't say I warned you. PLEASE STAY AWAY.

EDIT: I am upgrading to 2 stars since I did eventually get the refund after 2 weeks and numerous emails to support."

This review was modified by NoRefund on May 21 2013 10:45:05 AM

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4/5

posted Mar-20-2013

"i shop K-Mart on-line alot and i've always received my stuff always in a timely matter. I am very satisfied with the services from K-Mart"

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1/5

posted Mar-20-2013

"I ordered a couch from their online store over a month ago and still have not received it! I was told it would be here 2 weeks ago, and here I am still couchless. I have contacted their customer support several times, each represenitive gives me a different excuse.. and now they are ignoring me all together. They sure had no problem taking the 700.00 from my account.. would be nice if they were just as hasty at delivering the products.."

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1/5

posted Mar-11-2013

"I ordered 4 pair curtains and a matching rug for my kitchen on 2/24/13. They sent an email saying it was shipped. Tracking for UPS says that a label was made, and that's it. They never got the merchandise. Kmart customer service agrees that is correct. It has not 'technically' been shipped yet! Items were supposed to be delivered by March 4. My account online now says that it was delivered, however, the tracking still says that only a label was made. No package was ever shipped!! Calls/emails to customer service only result in being told to wait more time. They have my money and will not ship my items. The curtains are still listed on their site as available and ready to ship by Kmart. This is very misleading. Customer service told me that Kmart doesn't even ship these. A company in NY called 'Achim' ships them. I cannot get a credit back to my gift card until the items arrive, which they will not ever do, because so far, they refuse to ship my paid for order! I am getting more and more frustrated each day with their lack of assistance and will never, ever shop at Kmart or Sears online again. I am a very loyal Kmart shopper, but I am absolutely disgusted with their online inability. I have read many other complaints just like mine and if I had known this sooner, I would have never ordered online from them. If I did this to them, took money and didn't give them their items, they would have me arrested for theft. Ridiculous.
Update: After explaining today to customer service that I was out of patience and will not wait another 7 days, as they were requesting I do, a nice gentleman on the other end of the chat session returned my items and cancelled my order. I received two emails, one for the curtains and one for the rug, that was on the order, confirming this.. however.. since they were paid with a gift card, it says that I will have to wait 7-10 business days for them to reissue a new gift card to me. Let's hope their shipping of this is more timely than their shipping of their items. I will update to let everyone know if and when I ever receive the new gift card with my full refund on it."

This review was modified by Scoopers804 on March 12 2013 06:33:00 PM

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2/5

posted Feb-27-2013

"Not very price competitive. Stores are cluttered and dirty. Employees feel uninvolved. I guess that's why they're failing. "

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1/5

posted Feb-08-2013

"Kmart sells the same product under 2 different item numbers. I purchased a 3.3 cu. ft. Kenmore compact refrigerator for $139.99 and after I purchased it I noticed it was on sale for $99.99. I contacted Kmart and since it was already shipped they had me go to put in a claim. First they said it was not the same product- that claim was False. Next they said it was "buyer beware" Finally they wrote back:
Thank you for contacting Kmart.com regarding your order number 461612827. I understand that you would like us to make the price adjustment for the compact refrigerator and also understand that you do not have the screen shot.
We regret to inform you that we are unable to make price adjustment for the item, we do honor the adjustment only for the same item number as well as same model number, as you have made your purchase for different item number, we are unable to honor your request."

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1/5

posted Feb-04-2013

"They cancelled an item I ordered over a month ago and never refunded the purchase. I tried writing and even calling to no avail. It was a small purchase paid with a combination of credit card and rewards. The customer agents on the phone are exceedingly friendly but we made little progress. Items in one order were also broken up into separate shipments from different locations. When I asked, one phone rep indicated they may be scrambling to find stock for orders. (This was purchased during the post-Christmas season.) The refund is for a small amount of money. However, customer service should count at any price level. While I may shop at my local Kmart, I doubt that I will shop with them online again."

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1/5

posted Jan-12-2013

"Got sent the wrong item because employees cant read sku numbers. They cant ship me the item i ordered i have to reorder it. But i still have not been credited my money from first purchase. I will be refunded in about 3my weeks. But if i reorder i wont be charged shipping again. WOW they are holding my 40.00 from the first order in which i got the completely wrong item and they want me to reorder and pay again. They said they cant just ship me what i ordered. I will never shop this horrible rip of company again"

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1/5

posted Jan-11-2013

"I have ordered from them 3 times and wont ever order from them again they cant get their crap straight and sent me wrong items and over charged me for items. I cant believe how retarded their system is. No wonder wal-mart is taking over the WORLD."

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1/5

posted Jan-07-2013

"i ordered stunt city playset on 12/17/12 and i received email 3 weeks later that my item was canceled because its out of stock!!! why does it take 3 weeks to see that its out of stock??? "

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1/5

posted Jan-03-2013

"Kmart.com shipped me an EMPTY box and could not send me my ordered item. I ordered from the online store on 12-25-12 and it was shipped in 2 parts. I received the first part just fine. The second part they shipped me an empty box. It was a small lightweight item so I can understand how it could potentially happen. I first tried calling the number on my packing slip and waited 45 minutes on hold so I decided to try the online customer service. I chatted with Hernandez who seemed very polite. It appeared all would be well as Hernandez said they could refund me and ship the item. Then Hernandez told me they needed my credit card to charge me $6.90 and I asked why would I have to pay that. It was for shipping but I have the Max program so Hernandez figured out that I would not need to pay that, just would need to pay $2.25+0.05. I was confused to say the least. Hernandez explained to me that I would need to reorder the item and give Hernandez the shipping confirmation number so they could refund me. That just makes no sense to me. I asked can they not just send out my item? But no. That is not possible according to Hernandez. I have to be be charged 2x for the item and then trust them to give me 2x the refund. Hernandez is sorry and wished they could just ship me the item. Sorry for my trouble. So I said I would not do that so I am now to wait up to 7 business days for my refund. No item, just and empty box and a total lack of trust in Kmart.com at this point. If I do business with Kmart in the future it will be in the store only (as I am unlikely to pay for something then forget to bring it to my car myself), but I doubt it. I don't blame Hernandez. I blame what ever moron who comes up with this refund by charging 2x practice. Only another moron would agree to continue to do business with a store like that. I know stuff happens, mistakes happen and around the holidays it probably gets crazy in the shipping dept. But my word how hard can it be to just send out a persons item if they didn't get it and already paid for it. I would not recommend anyone to shop at Kmart.com. I did like that they had the chat support option although it was worthless for the most art. Yes Amazon.com I still love you best. I never have any problems with you. I will gladly keep spending $ with you and Kmart I guess does not need my money. "

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1/5

posted Jan-01-2013

"Ordered a gift card for delivery by email for a Christmas present for a relative. The kmart website said that the order would take one hour to process. It has been 7+ days including two chats with their unhelpful customer service representatives and I'm still no closer to getting the gift card emailed to the gift receiver. All I know is that I'll never spend another penny at any kmart or Sears owned stores."

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1/5

posted Dec-30-2012

"We ordered a product from kmart.com. When we ordered the product, 5 minutes later we had to call them up to cancel the order. I got on the phone with someone from India and explained to them that the address we were shipping to was wrong address, the people moved. She said okay and that she would cancel the order. Since I am use to working with firms in India, I told her I was going to record the call. Well a day later, I find out the Indian woman did not cancel the order. Kmart, even with their recording and mine, will not honor the cancel. Now someone has a $100 gift I paid for and kmart pretty much says they dont care. This is why I shop 99% of the time with amazon. I WILL NEVER SHOP KMART OR SEARS AGAIN."

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1/5

posted Dec-26-2012

"Attempted to order two pairs of shoes during a sale with a buy one get one half off. the shoes were marked down from 49.99 to 19.99. With the buy1get1 the total was 29.98 plus ~6 bucks tax. the total went from $36 to $102 in the final review step online, I didn't complete the order and when my email was responded to the sale was over and they would not honor, even though they agreed it was a website/checkout error."

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