1/5

posted Mar-09-2009

"I ordered a replacement lamp for a Sharp projector on 2/1/09. I was charged $245.97. Keenzo shipped me the wrong lamp. It was not remotely similar to the item pictured on their website. I notified them & filed an RMA online as directed by their rep on 2/26/09. Since then they have not responded to my emails. They do not answer the phone number given in their emails or on their website. Apparently I have lost my money. This is discouraging. I have been shopping online for more than 15 years, and have not have a negative experience until now. An operation like Keenzo can ruin things for all of us--what a shame! Do not deal with these people. "

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1/5

posted Mar-28-2009

"I placed an order on 3/2 of an in stock item. On 3/4 the order status was changed to IN TRANSIT. As of 3/28,I have not recieved my order. On 3/20 contacted by email their support center, and recieved no reply to date. My next step is a phone call. They are very prompt on taking their payment , that was taken on 3/4. "

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3/5

posted Mar-18-2009

"Very bad service. Ordered an Antec tricool fan that says double ball bearing but received the non-bb one. Emailed the CS with no reply. Avoid them.

3/26: After I posted this review, Keenzo refunded me and even called to apologize today. Well, I hope they have this attitude up front. Anyway, I will change my review to fair considering their actions."

This review was modified by igloo on March 26 2009 02:27:41 PM

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1/5

posted Jan-14-2009

"I ordered a knife and knife sharpeners. I ordered my knife and sharpeners on Jan 9th, and Im still waiting today for it, Jan 15th. Website said it was sent to warehouse 6 days it said that (which to me seemed like there were not going to ship it out.) I tried to get a hold of customer service but there phones are always busy. they never answer there emails or update my order on there website but i guess they have time to update every thing else on there website like the prices. but finally today Jan 15th I got a hold of Robin. She told me the knife was out of stock (but in stock at the time I oredred it) and it was being shipped today 1-15-09. She was very helpful, I got the answer I needed, the only thing I need yet is the tracking numbers. Which I hope they email me when the order ships.then she emailed me a $5 coupon which I'll probably never use. This company likes to take your money from your card or paypal the next day and with out seeing if the stuff you order in stock or out of stock if its out of stock they stil take it out. they never email you if it is out of stock you have to give them a bad rating for them to answer ther phone or they will call u seeing why you gave them a bad rating. I'll give another update review when i get my order next week.

(UPDATE)1/17/09 fedex tracking numbers that keenzo provided me are invalid numbers called fedex they said invalid numbers fedex was more helpful then keenzo they answered the phone. I buy almost all my goods on line for 10 years now and this is the worst company ever did business with I guess they like lieing to you. If I don't get what I orderd by end of the week I'm calling the NY better business bureau. now if she just told me that it was really out of stock and i would have to wait on it unil jan 27 before they can send it out like she said at first on the phone instead of try to make me happy and say it was in stock and was being sent out the day I called them (jan 15th)how can they lie and just send some fedex numbers on top of it. I bet when I try to call monday they don't answer the phone (caller ID) at its best. on top of that my shipping status saids on there site shipped out on 1/10/09 I'm updating this at the end of the week (Gene if this the only way we can get a hold of you did they ship out everything in my order? or just the stuff that was not on back order?) and why on your site shipping date status say shipped out on 1/10/09) "

This review was modified by ken-pp on January 17 2009 05:15:27 PM

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1/5

posted Mar-01-2009

"I guess the only way to get these people to respond is by writing a dissatisfied review.They should monitor their emails as close as they monitor these ratings. There would probably not be as many negatives if they did. But then maybe they are not that smart.
I purchased a laptop cooling pad from them on 02/01/09. I received it on 02/04/09. It was damaged.
I send an email to their customer service on 02/05/09. No response. I send a second email to customer service on 02/09/09. No response.
On 02/12/09 I submitted an RMA on line. I offered to email photos of the damage.
On 02/13/09, I finally got a response stating not to return anything back till I received a return address and instructions. They also requested the photos.
On 02/14/09 I emailed the photos. No response.
On 02/22/09 I sent another email stating that the pics had been sent. No response.
On 02/23/09 I submitted another RMA. Ticket #104761. No response.
On 02/24/09 I submitted another RMA. Ticket #104822. No response.
When I go to my account my first RMA status is still pending.
It is now a month later and I still have nothing resolved with this company. I haven't even received a return address or instructions from the 02/13/09 email.
Congrats to all the people who didn't have any problems with their order. Woe to those of us who had or have a problem.
"

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2/5

posted Jan-26-2009

"Short story:
-Don't trust their green "In Stock" labels
-Support tickets are non responsive. You must call them long distance.
-They don't refund shipping on items that don't ship and are canceled

Long story:
I ordered a PYD-1918 mixer and some cables from Keenzo on Jan 15th. The mixer and cables all showed a green "In Stock" label. I received ONE tracking number on Jan 17th. As estimated by FedEx, the shipment arrived on schedule Jan 21st. However, I received TWO packages which contained the cables for the mixer. Less that 30 minuets after the packages arrived, I issued a support request asking if the mixer had shipped. I waited TWO days for a response and received nothing. I called up their customer service (Jan 23rd) and they said the mixer was on BACK ORDER and I canceled the shipment of the mixer. The next business day (26th), they said they would refund the price of the mixer. However, they did not refund the shipping difference when the mixer is not included in an order ($18.79-$10.55=$8.24). I have issued a support ticket for additional refund. The mixer is still show with the green "In Stock" label as of the writing of this post (Jan 26th).

1/30/09 update:
After posting this review (Jan 26th), the mixer changed to an out of stock status and I received a phone call saying they would refund the shipping difference. They said it was their mistake for not refunding the shipping. I have received the refund for the mixer on my credit card but am still waiting to receive the refund for shipping (as of 1/30/09). "

This review was modified by MaxAmp on January 30 2009 01:34:40 PM

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1/5

posted Mar-09-2009

"This is the most bizzarely awful experience I ever had with any on-line retailer.

I placed my order and got an email stating that part of the order was out of stock and asking if I wanted to cancel or wait for the item on backorder. I replied stating that I would like to cancel. Moments later, I got an email indicating they had found the item in stock. I told them to go ahead and send. That was the last email I received from Keenzo.com other than an automated response.

The tracking page indicated that two packages were to ship. One arrived a couple days later with tracking information complete. The second half of the order indicated that the post office had received electronic notice of the package, but had not received the package. Emails back to the person who originally wrote me went entirely unanswered. Calls to customer service indicated that they didn't know if the package had mailed, but would check with the warehouse and get back to me. They never got back to me. When I called in again, they still didn't know.

When I finally said to cancel the order, I was told they STILL couldn't tell if it had shipped, but if I received anything, refuse the package.

The next day, the package arrived while I was out. I sent it back. They can't tell me if they've received it. They still have never called or emailed me. I haven't been refunded or given any sort of update.

Mine was a small ticket item - a tarot deck. They seem willing to have me talk to others rather than talking to me.

I am frustrated and angry. The behavior from this company has demonstrated either incompetence, apathy, dishonesty or pure stupidity. "

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1/5

posted Feb-26-2009

"Product was ordered on 1/27/09, price was competitive, but as always, you get what you pay for, terrible service.

Forward to 2/26/09, no delivery, no product and no message from keenzo.

So I called keenzo, spent about 30 minutes on hold, spoke to three people, to be told that the product was unavailable. There was no explanation why I hadn't been notified and no explanation how I would have found out.

Sure they apologized, but of course, now the item is only available at a higher price. They have told me they will refund my PayPal account.

Buyer beware. I would not plan to use keenzo again. "

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1/5

posted Mar-10-2009

"Order place on 1/19 Company never finished shipping items (received one package in 3 days, another package in 6 business days, and never received the 3rd package) and I was still billed $30 for 3 day ship. Talked to an Eileen at 516-280-3767 who has not returned two phone calls. I opened an online support ticket #103306 on 1/24 and it is still open and never responded to. Had to dispute through credit card company.

If you decide to shop here i hope you have better luck than me! "

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1/5

posted Feb-10-2009

"Item ordered, was out of stock. Received email stating this, and told to reply to email to cancel. I did this and found the item elsewhere. The item then arrived unexpectedly about 2 weeks later. Applied for RMA online, told to wait for an email giving info on where to return. Waited, no email. Called customer service, told to keep waiting. Email arrived 2/2, but no address. Turns out this is the first email, and basically says to wait for the second email. Still no second email, a week later. I have sent two unanswered emails since then, asking for help and instructions. So I continue to wait...

I have dealt with many (over a dozen) online merchants and have never had an experience even remotely resembling this. Keenzo sets a new standard for crappy customer service and hastle-ridden returns. And this return is due to Keenzo's error to begin with -- I asked for the item to be cancelled when it was first backordered and never should have received it.

Simply put, Keenzo's service has been absolutely terrible, the worst I have yet to encounter. I will never do business with them again and strongly encourage anyone reading this to stay far away from them. If you get your item and have no problems, everything's great, and those are where the positive reviews come from. If you need to make a return, you're screwed, and there are plenty of negative reviews documenting the consistently poor support you'll receive (or not receive,actually!)

There are simply too many great merchants with top-notch customer service to have to put up with this. The power of a website like this is that you are able to avoid bad merchants like Keenzo and vote with your dollar. I wish I had checked here before placing my order.

ADDENDUM: Received my second email today (2/12) giving me instructions on where to send item. I'll keep you posted as to when I actually see a refund. Interesting coincidence that my email arrived the day this review went up.

2/20/09: My refund posted to my credit card. The ordeal is over! At least now we know that it is possible to return an item to Keenzo, however convoluted the process may be. Sorry, but I still wouldn't order from them again."

This review was modified by amsexton199 on February 21 2009 03:57:29 AM

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