We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > K&J Magnetics

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

  • K&J Magnetics

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

19 Customer Reviews

Rating 2/10

"I recently purchased 2 small magnets from this company and when the arrived they were both badly damaged. I understand these magnets are fragile but I received them already damaged. I of course emailed the company to make them aware and I received this response:

Thank you for your recent order. Neodymium magnets are brittle by nature and can easily be chipped and broken. All orders are manually picked, inspected, and packed prior to shipping. Because the magnets are easily damaged, we cannot be responsible for damage that occurs after they leave our facilities.

Best Regards,
Paul Osbourne
K&J Magnetics, Inc.

You would think any reputable company would take care of an issue like this especially when the magnets only cost $5. BUYER BEWARE!

Rating 2/10

"This company does not allow you to speak with them on the phone. They do not have a customer service team. There is only one email address used by the entire company. They do not issue credit or refunds for damaged items, even if it's a few dollars.

This is not a company that gets a few bad reviews because of some flukes... they are consistently terrible in all aspects.

I have no doubt in my mind that if any other magnet supplier made a web site as easy to use as K & J, well then K & J would be out of business.

It is a huge red flag for me when a company spreads only negativity and cares nothing about customers. It really speaks to their lack of quality, lack of customer care, and most likely a lack of happy employees considering that the three I spoke with were all completely miserable and unwilling to discuss issues regarding customer satisfaction.

Run away. Pay more somewhere else. At least you will know you can call that other supplier in order to fix any issues and you can safely assume that the other companies will have a customer service team.

This review was modified by Sandroid on December 09 2015 05:10:28 AM

Rating 4/10

"Their customer service mishandled my order, then cancelled it, then told me to go re-do everything myself.

It forced me to look for other providers. Try Applied Magnetics at http://www.magnet4less.com/ They are MUCH cheaper than K&J and have a similar catalog.

This review was modified by shammey on November 30 2015 11:49:43 AM

Rating 10/10

"The internet is chock-full of unusual companies promising magnets of amazing power. I chose K&J for what appears to be immensely superior technical quality, despite reading bad reviews in advance, and was not disappointed. I received exactly what I ordered very quickly, in a carefully-packed box with more than enough padding, and was even more impressed with the magnets in person than when I was reading the specs. I don't doubt K&J's specs at all, whereas I'm inclined to believe some other companies cite misleading data (e.g. residual flux density instead of the practical surface field): if it sounds too good to be true...

I think reviews often tend toward the negative, because it's natural to want to complain about bad experiences, so I felt like I should throw a very satisfied voice into the mix. Admittedly, I didn't have to interact with their customer service, but shouldn't that be the norm? I'd guess many perfectly satisfied customers haven't written reviews. Certainly nothing about my experience would dissuade me from ordering from K&J again. I've marked "high-priced" on the survey, but that deserves qualification: you get what you pay for.

This review was modified by rsmediaowner on January 12 2015 08:35:43 PM

Rating 10/10

"I feel I must add my voice here, as nearly all others here seem upset only because they do not understand the product.

I've been a customer of K&J for several years, and quite a few orders of varying size.

They sell Neodymium magnets. Those are EXTREMELY, EXTREMELY (READ: EXTREMELY) fragile by nature. Period. The triple-plating put on them by K&J DOES increase their resistance to chipping/shattering quite a bit compared to single-plate, as they said. (compared to other businesses' magnets; just anec dotal here.)

That being said, the magnets are very strong, and IF PROPERLY HANDLED don't shatter or chip. They're not toys, they're tools. (And rather expensive tools by weight).

I've never had an issue with the company, their shipping, their products, or their prices.

Keep in mind when reading other reviews here that you are hearing from people who CLEARLY know nothing about these magnets or their brittle nature. Fools are as bad as those reviewing on Newegg.

This review was modified by SenorAndre on October 16 2014 04:32:29 PM

Rating 2/10

"I needed a supplier for strong magnets for my company. I decided to try K&J, BIG MISTAKE. On my trial order, 2/20 magnets broke on contact with metal surface. They were not misused or mishandled. When I called for the replacements, I was told "sorry we can't help you". K&J is a garbage company with garbage product and should not be bought from."

This review was modified by Ddavis88 on September 30 2014 08:53:55 AM

Rating 2/10

"Placed an order for two small magnets at a cost of about $2 per magnet. Package arrived in a timely fashion, but I was away from the office for a week, so I could not inspect the order until I returned. When I did, I noticed that one of the magnets was missing, even though the Invoice had both PNs listed. I double checked with the receiving dept. to ensure that the package did indeed only contain the one magnet, and they confirmed. I contacted K&J Magnetics via email and received a response from Paul Osbourne who referenced the following policy: "All orders are double checked before shipping to ensure that all ordered items are included and correct. In the rare case that you receive an incomplete or incorrect order, you must notify us within 2 days of receiving your shipment." They will not be replacing the missing magnet (a whole whopping $2 worth). Stay away from this company if you value customer service."

This review was modified by Poor-Customer-Service on September 16 2014 01:24:54 PM

Rating 10/10

"I've had 2 orders with them and both have been fine. Prompt shipping and got what I ordered. Also packaged well and at least they offer USPS shipping that doesn't cost an arm and a leg unlike UPS or FedEx Ground.

It seems reading the other reviews here that their customer service sucks, but I haven't had to deal with them.

Rating 2/10

"HORRIBLE COMPANY AND POLICY PROCEDURE. Stay away. Paul Osbourne of K&J Magnets is the absolute worst at customer service. I cant believe a company would even employ a person with such weak social skills and inability to service clients. I have cut all ties with this company after a shipping incident that involved price gouging on a $1000.00 order. When I questioned the order , they refunded the part of the order rather then honor the shipping flat rate fee U.S.P.S offers. They want to add fees in there pocket with fedex or UPS. They have a email mailing with a coupon that is useless when the shipping fee is astronomical ,when they refuse to let you use Flat rate tracking insured US Postal Service.
I wish I read a review before getting involved with this rude arrogant Paul Osbourne . Please learn for my mistake and stay away. You will loose with their spiteful staff and insidious customer service.

This review was modified by Clientservices on March 25 2013 12:48:08 PM
+ Read user comments

Rating 2/10

"Rude. My order got lost. Zero customer service. Their rep hung up on me. Find your magnets elsewhere."

Rating 2/10

"My entire order was like $8 for magnets and $5 for shipping. When I got it, the two thinnest magnets were cracked in half. I sent an email explaining the situation with a picture, and then asking for them to just replace them with a cheaper, thicker magnet that would hopefully stand up to the trip. I got a form response saying they weren't responsible for any damage after it left their facility. I responded saying that this was a simple fix and that I paid for four magnets and they shouldn't be fine with two showing up broken. And then I was ignored for a couple of days, so I finally sent another saying if they either didn't refund or replace, I would be disputing charges and negatively review them everywhere I could. Finally I got a response saying they were refunding the $1 cost of the actual magnets (but not shipping) that they very plainly blamed me for breaking. I will still be disputing charges and will never use these guys again. Worst retail experience of my life."

Rating 2/10

"I was looking for some strong magnets for a project at home when I found this company. Pricing was good, so we placed our order. The 12 magnets arrived with one of them broken into 3 pieces(they were sold as 6 pair). I contacted the company to see if they could replace just the single magnet (half of the pair), which retailed for under $2. They told me the magnets are brittle by nature, and are inspected prior to shipping, so they're not responsible one they leave their facility. Horrible customer service, easily breakable products, & total apathy make this a horrible company in my book. Buy somewhere else!"

Rating 2/10

"It's unbelievable that a company would charge you a $100 restocking fee when you have spent thousands at this company and mistakenly order the wrong product when your purchasing agent is out of town. Extremely poor customer service, they do not want to take order over the phone, which is understandable but would be nice when help is needed. Called a new company and they do not have such a policy, I've placed my last order at K & J Magnetics."

Rating 4/10

"Back in late 2011, I ordered 13 items totaling $135.16 plus $9.54 shipping. A box arrived from this seller but I did not open the box right away. I opened the box when I had time during Christmas shutdown. Everything was fine except one $6.00 item was absent even though it was included in the packing list. I explained this to them in an e-mail. They wrote back saying that such claims must be made in 3 days. I wrote back saying 3 days somewhat unworkable. For example, a package may arrive on Monday and the wife receives it but I might be on business trip until Saturday. They never responded to the second e-mail."

Rating 2/10

"I had ordered from K&J once before with no problems at all. My second time however, was a much nastier experience. I ordered 500 magnets that were to be used to hang photographs at an art show in early June. The order was placed May 14, what one would think is more than enough time to receive this package by end of May/beginning of June. I received an e-mail from K&J the next day saying my magnets had been shipped. After a week, I had tracked the package on USPS.com and watched it go from the city of its intended destination further and further away until it was half way across the country.

At this point I contacted K&J to tell them I thought the package had been labeled incorrectly, as no delivery attempt had been made (the shipping address is a retail store open from 9-9, so there is no way the package would have been missed) and now the package was 1,000 miles away. I was told via e-mail that there was nothing K&J could do, it was the problem with the USPS and if the package wasn't headed to the right place, it would be returned to them by the 31st. I replied saying this was unacceptable and at that point, the magnets would be useless to me.

I was offered no help or advice as to what could be done. So I decided to wait a few more days and see if the package would arrive after all. After two weeks had gone by, the package seemed to be heading back to K&J so I called them this time, explained the situation, and again was told (by an extremely rude customer service rep) that there was nothing they could do, this was a problem with the USPS and not them. After badgering him for a while longer, he did offer the solution of K&J contacting the USPS and filing a claim with them. Which he said he could not do on the phone and I would need to e-mail them to have this done.

The next day we found out from the USPS that the package had been returned to K&J so I called back, asking if it was possible to cancel the original order and place a new one and have it over nighted. I found out that K&J wasn't even aware that my package had been returned to them, and then was told even if I placed a new order, they wouldn't ship it until the following Tuesday (the call was on a Friday with Monday being a holiday). Again, this was going to get the magnets to us too late.

Extremely frustrated with the lack of solutions, I said I just wanted to cancel the order. At this point, I was told that this couldn't be done over the phone and I had to e-mail them to cancel the order...which I did, I just found it odd they can't/refused to do this over the phone.

I understand it is not K&J's fault if the package was lost in the mail. However, the reason I am leaving this negative review is because of the lack of solutions they offered and the outright disrespect I was treated with when I tried to resolve this issue. I will never order from K&J again. I found a company Magcraft that has the same magnets for much cheaper and would ship the same product the same day I ordered it when K&J refused to do this even though my order with them had been lost for over two weeks. I would stay away from K&J at all costs.

Ratings Calculation Change
Learn about Our Reviews

Share K&J Magnetics's store rating

K&J Magnetics is not a merchant member. If you're this merchant, learn more!

K&J Magnetics is not a merchant member
K&J Magnetics does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »