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Stores > KEH Camera

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  • KEH Camera

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4900 Highlands Parkway SE, Smyrna, GA
    • Contact: sales@KEH.com
    • Phone: (770) 333-4200
    • Customer Support: (770) 333-4200
    • Business Hours: 8:30am-7pm (Monday-Friday), 10am - 4pm (Saturday)
    • Fax: (770) 333-4242

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.75/10 3.75/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 6.25/10 6.25/10
    Customer service: Rating 2.00/10 2.00/10
    Return/Replacement policy: 0.00/10
Rating 2/10

Fussy eBay Manager; not recommended

"I returned a couple items to KEH because they did not meet my expectations, and the KEH eBay manager decided to "ban me" from making any future eBay purchases from them. I have over 1050 positive (5 star) transactions on eBay, and I have NEVER been banned by someone. This guy needs a vacation! BEWARE CAMERA BUYERS! "

This review was modified by yitzchak99 on December 20 2016 04:15:03 PM

Rating 4/10

Canon EOS 1D Mark IV - Watch out for serial no.

"If you're looking to buy a 1D Mark IV make sure they don't give you the one I returned to them: Serial No. 0320200185. It was listed as Excellent Plus condition. However, right out of the box, it exhibited the dreaded Error 20 message. This means the mirror box is likely defective, and it is an expensive repair, if it can even be done on this model. Others on the web have reported having to send it back to Canon several times. "

This review was modified by JMB3152 on November 17 2016 02:17:31 PM

Rating 2/10

Geezer shooter

"I’ve only sold used equipment to KEH on one occasion, but I will never use their services again. Their method of establishing the initial quote appears to be a “come on”. The category choices presented for the condition of the seller’s item are: “Like New Minus” / “Excellent Plus” / “Excellent” / “Bargain”. There are no median categories – it’s either “really good” or a “bargain”. Who is going to classify their merchandise as bargain when they know it’s above average? This is unrealistic and results in inflated expectations for the seller. It appears the KEH wants to get their hands on as much product as they can in hopes that the seller will give up and take a loss on it the transaction. By comparison, a major retailer in the NYC market presents five selections to describe the condition of the item. They are: “Like new” / “Signs of use, but clean” / “Shows moderate wear” / “Well used, shows finish marks” / “Shows considerable amount of use”. These descriptions have more integrity; they are spread evenly along the range of quality one would expect to find in used equipment.

For example, on the KEH scale, the first item I was selling (vintage lens) came in at $354, $314, $305, and $143 respectively. The lens had no scratches, cleaning marks, or fungi. Cosmetically, it was in excellent shape, particularly in view of its age. They agreed with that assessment, but I was offered $128.00 for it. When questioned, they indicated the lens needed lubrication. Undoubtedly, most lenses 50 years old will need some lube.

I had a second lens that needed cleaning (fungus). Via e-mail, KEH encouraged me to send it for examination and noted they would deduct the cost of the cleaning from the quote. I was OK with that. It would need to be cleaned regardless of how I disposed of it. Upon inspection, they agreed the lens was in “Excellent” condition, which gave it a value of $285 (before cleaning). However, KEH offered me $18.00. I asked KEH if it would actually cost $267 to clean the lens. I was told that service was not available because their “repair department was backed up right now”. I don’t see much integrity here. If you decide to sell your equipment to KEH, DO NOT BE DUPED by their attractive quotes. I seriously doubt that their actual payments come in anywhere near the quotes they offer. However, I should note that KEH will return your merchandise at their expense.

In their advertising, KEH encourages including other items not listed on the original quote in your shipment. I included a number of miscellaneous items (filters, focusing screens, etc.). However when I asked for the value of the individual items, KEH would not provide that information. They simply indicated that “The values were folded into the total”. If you add items for which you have no quote, DO NOT EXPECT TO RECEIVE an accounting of their value.

Obviously, in transactions regarding used equipment, we should expect differences of opinion about the condition and value of the merchandise. But, I didn’t expect the extreme disparities noted above.

I would not “recommend their services to a friend”.

Rating 10/10

Great Product at a Great Price

"I recently purchased a used Nikon D300 from KEH, an EX grade. It is almost flawless, with just a tiny smudge of something on the hot shoe...nearly perfect. No discernible wear anywhere. 24,000 shutter actuations, quite low.

The only slight thing to complain about is that its serial number indicates it was originally purchased in Australia, so not a true US version. But hey, I'm super happy with this camera.

I bought this camera by asking for a price match that was advertised by another vendor. The match was granted, no problem.

Rating 2/10

Low Pay and Slow

"KEH Camera in Atlanta markets itself as a fast-turnaround quality buyer for sellers looking to unload used camera equipment. ("The check is sent the next day," they say) Our recent experience was anything but satisfactory. We were paid well below estimate and the process took about a month from the date we shipped to KEH. We sent boxes, manuals, extra batteries and original packing. They mailed the final check to the wrong address. It took numerous emails to even get a printout of line item payments. A little too slick for us and not as advertised. Photo enthusiasts beware. This company is not in business to serve you. Poor service, slow and less than you will want for your well-cared-for equipment."

This review was modified by MikeGalway on September 28 2016 06:08:43 PM

Rating 10/10

Purchased used Fuji X-T1 and was more than happy!

"The camera was described as Excellent and only under VERY close inspection could I find any blemishes and then it was only two pinhead sized areas where the finish was slightly rubbed off.

Standard shipping was free and fast. I ordered the camera on Thursday and received it on Saturday.

If there is any negative, their prices are more than what you would pay for used equipment on eBay but similar to what you would find for other used camera resellers. But you also get a 100 day warranty, a tested cleaned camera and a 14 day return period.

Rating 4/10

Not living up to the reputation

"I bought a Nikon SLR graded 'EX' which KEH define as: "EXCELLENT CONDITION." 80 to 89 percent of original. Shows moderate wear for the age of the item, with the possibility of small dings or blemishes. Glass may have slight blemishes but will not affect picture quality.

It certainly had small dings and blemishes, but the light seals has failed and the mirror foam had turned to mush so the camera wasn't usable without refurbishment. That's their idea of excellent condition?

I'd heard they were conservative with ratings but that wasn't the case for me. International shipping was also very expensive, discouraging a return.

This review was modified by NikkorElse on January 16 2016 06:28:40 PM

Rating 2/10

"I have been a very loyal customer to KEH. I probably spent close to 8 grand on products in the past 5 years. The quality was as described until lately. I ordered a camera case that was full of rotten sticky foam. The tripod head was missing key part to make it functional. The tripod legs I ordered broke after 3 or 4 uses. I exchanged a lens and was screwed out of 100 bucks. Buy your camera gear from a real camera store like Adorama or B and H Photo. "

This review was modified by giesmannb on December 02 2015 09:31:40 AM

Rating 2/10

"KEH offers decent products they buy from others and then mark up to make some money... Normally that means you'll get 1/4 of what you paid and they will net the other half. The customer service of KEH is poor and the web rep on eBay has a temper, so be careful... "

Rating 8/10

"I recently bought a lens from KEH Camera and was generally happy with the procedure.

However, there are two items that left me a bit confused and irritated:

* My Master Card credit card was not accepted (due to difficulty to verify the address - not the card or my person). This card has been and is currently accepted by Amazon, hotels, car rental agencies and shops in many places all over the US. KEH didn't trust me but asked me to trust them by paying through a wire transfer in advance, foregoing the protection a card deal would have given and adding to my costs. However, in the end it worked out OK.
* the parcel was addressed c/o to a hotel for pick-up. However, eventually it had to be picked up at the FedEx office co-located with the hotel, at which time FedEx requested an additional handling fee of $ 5. Small money, but such an addition to the shipping charge I had already paid is irritating as a matter of principle.
* my direct dealings with the KEH reps were rapid and pleasant

Rating 10/10

"I recently used KEH to sell my Canon lens, through their used purchase program. The process was streamlined and the result was acceptable. I ended up getting a bit less than what I'd estimated, but not enough to complain. If you're looking for a simple way to unload equipment, it doesn't get any easier than this. And the customer service is friendly and responsive!"

Rating 2/10

"Horrid! I sent in six items with the intention to sell and later decided to keep three of them. When they shipped back the three items, they didn't include the warranty card, booklet, and original box for one of the lenses. I wrote to them and the purchasing agent was acting extremely nonchalant. Never a word of apology that they made a mistake. Nope, she accused me of lying, claiming that they never received the box or warranty card, etc.. I purchased all my lenses new and sent in everything; I know there is a box for that particular lens and all the other stuff. Apparently their staff made a mistake and lost the associated materials.

This is extremely unprofessional bordering on unethical. Customer Service #1: own up to your mistake and apologize for the inconvenience and mistake. She offered a meager $49 settlement (which I accepted, because what else can I do?) without ever saying sorry. I don't know whether I am more mad at her attitude or the loss of resale value due to the missing box/card/booket. I rarely write reviews and feel compelled to leave this review because that's how upset I feel (and also their customer service is a total blackhole; every time I called nobody ever picked up).

So, if you are selling to KEH, make sure that you REALLY don't want them anymore. If you ever change your mind and try to get your stuff back, be ready for some nasty surprises. I've sold to Amazon and when I get my gear back if the price is not right, they come back in one piece neatly packaged exactly the way I sent them.

You've been warned.

Rating 10/10

"I have ordered 5 cameras since first discovering KEH. I first purchased from them since their ratings were so high. I always check their bargain section and purchased a nice Panasonic Lumix camera for a recent vacation to Montana. For the 5th time, my camera purchase was a steal. A great camera, PANASONIC LUMIX DMC-FZ50 for less than 100.00 It really made a difference for our trip. This is far and away now my favorite camera online store. "

Rating 2/10

"Claimed to have shipped, took my money for expedited shipping, but didn't get it on the truck, then told me they had already shipped, then refused to allow fedex to re-route to my work since I wouldn't be home for the new shipping date. I don't care how nice you are on the phone if you screw me the minute you get off."

Rating 10/10

"Excellent after sales warranty service, lightening fast shipping, very good communications. After two purchase transactions totalling over 2K I'll certainly be a customer in the future."

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