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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4900 Highlands Parkway SE, Smyrna, GA
    • Contact: sales@KEH.com
    • Phone: (770) 333-4200
    • Customer Support: (770) 333-4200
    • Business Hours: 8:30am-7pm (Monday-Friday), 10am - 4pm (Saturday)
    • Fax: (770) 333-4242

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.50/10 9.50/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

6,268 Customer Reviews

Rating 10/10
5/5
modified review posted
ResellerRatings.com TOP REVIEWER!

"I did a trade-in transaction with KEH by sending in my old Olympus equipment and trading it against used lens for my new Canon. I thought their offer on my old equipment was fair. I might have been able to get more by going on ebay or craigs list and dealing with all that hassle, but this was a sure thing and totally hassle free. When I talked to Arthur at KEH he even got me a few more $$ for the trade against the new lens. He also suggested a UV filter for my lens, which I would have bought anyway, probably somewhere else, and got me a quality one at a good price. There was a glitch with the processing of the credit with the credit card company and when I talked to Arthur he bent over backwards to get it taken care of and called me back to let me know what was going on and it did get taken care of. I could not be happier and when it comes time to purchase any additional camera equipment I will be checking with KEH for sure. I have not received the new lens yet as it is in transit, but I suspect it will be just fine and I will add to this or provide a new review if there are any issues, which I certainly do not expect based on my dealings so far. "


Rating 10/10
5/5
modified review posted

"My first purchase this month with KEH. Found them on the net by chance. What a lucky discovery. Ordered on 08/07/2014 (8 July for those Americans who put their dates back to front). The lense was delivered to me today 14 July. I am in Western Australia and 6 days is great service to get the lense half way around the world. The lense, Nikon 12-24 described as E+ was like brand new. Everything said about KEH is true. A great company with fair prices and honest description of their products. Thank you KEH."


Rating 10/10
5/5
modified review posted

"I have ordered two used lenses from KEH. The first, a macro, was not quite what I expected. This was my fault as I didn;t quite understand the variants. KEH happily returned the order and I ordered the model I wanted. The scond purchase was a lens as well and I am very happy with the price and sercice. Both lenses that I purchased from from KEH were in better condition than they rated it. I highly recommend them and would purchase from them again."


SDWelch's Avatar
Philadelphia, PA
Rating 10/10
5/5
modified review posted

"Fantastic !!! I ordered a Nikon AF-D 80-400mm f4.5-5.6 ED VR lens from KEH that they rated as EX+ (Excellent-Plus). That rating equates to "90-96% of original condition," and this product is most definitely in that range. Very clean with almost no visible wear anywhere on the body. Glass is perfect. Optics excellent. And, on top of all of that, very quick delivery...ordered on Saturday and received on Wednesday. It doesn't get any better than this."


Rating 10/10
5/5
modified review posted

"OK PROBLEMA RISOLTO...


sconsiglio vivamente
io sono stato TRUFFATO ho acquistato una nikon d2h, loro dicevano senza problemi invece è arrivata non funzionante!!!!
sono assurdi, dopo ancora un mese ho dovuto riparare la camera senza nessun rimborso....
STATE MOLTO ATTENTI.... TRUFFE IN GIRO......

mi spiace credevo fossero molto seri....




We strongly advise against
I've been CHEATED I purchased a nikon d2h, they said without problems instead came not working!!!!
are absurd, after a month I had to repair the camera without any refund.
BE VERY CAREFUL ... SCAMS AROUND ... ...

sorry I thought were very serious ....


PROBLEMI RISOLTI FINALMENTE, TUTTO OK
"

modified review Rep reply posted Apr-21-2014

KEHcamera, KEH Camera rep has responded

“We have tried to communicate with this customer, however poor translation programs have made that very difficult at best. The camera was tested and worked fine here before the order was shipped. The options to resolve were clearly not understood and due to the complexity of international shipping we have issued a full refund for the customer(purchase price and original shipping)without the need to ship it back. We hope the customer understands he has his money back and does not need to return the order.

Sincerely,
Dan Orchard
Director of Customer Service
KEH Camera”


Rating 10/10
5/5
modified review posted

"Found the exact model of camera I had wanted but didn't purchase new a year prior (before it was discontinued). Camera came with charger and battery at a fantastic low price, but showed "BGN" condition. I decided to take a chance figuring even if it worked it was a very good deal for the low price. Imagine my surprise when it's delivered and looks in very very good shape! I really had to look to see scratches/marks and nothing looked beyond what would be expected for buying used.

Product was also shipped out promptly and extremely well packaged. Highly recommend!
"


Rating 10/10
5/5
modified review posted

"Incredible deals. Purchased a used Nikon F2 body in EX condition and it arrived looking practically brand new. I had heard their ratings were conservative, but there's not a scratch on this camera (not even the bottom!). Had I purchased this item from another reseller, or individual, I would have expected to pay either twice the price, or to have gotten one in half as good condition. Would recommend to family and friends. If you're looking to buy a camera remember to check KEH first!"


Rating 10/10
5/5
modified review posted

"Very satisfied with my all L Series Canon Lens: 18-35, 24-70 and 70-200."


Rating 10/10
5/5
modified review posted

"Before buying from KEH I did my homework and read many online reviews. I was blow away by how many people raved about the company and their customer service. I decided to buy from them and received my package a few days before it was scheduled to arrive. However I could not test the light meter on the prism of the Mamiya 645 until my camera battery arrived in the mail a few days later. On Thursday I received the battery and unfortunately the light meter in the prism was defective. I sent an email to KEH right away because that coming Sunday I was leaving for England for a few months and needed a working light meter before I left. Preparing for a trip is already stressful enough and this was the last thing I wanted to deal with. However, I woke up the next morning (Friday) with two emails from KEH. Not only had they replied to my email apologizing for the inconvenience, they had already processed another order, double checked the new prism, sent a replacement prism and shipped it overnight so I could get it by Saturday (all at no extra charge to me!) I have never had a better customer service experience and will definitely be using KEH in the future for all my camera needs! "


Rating 10/10
5/5
modified review posted

"I ordered a Nikon 75-300 zoom for my new D7000. I didn't want to put an 'ugly' lens on my new camera, so I paid a little extra for a better rated piece. The condition rating of the lens I ordered was E+ and I paid $109, including both caps. The lens I received was in absolutely mint condition, both cosmetically and mechanically. It would be difficult to pick this one out from a group of new ones. I am very well pleased with my first purchase from this company."


Rating 10/10
5/5
modified review posted

"KEH delivered promptly and professionally."


Rating 10/10
5/5
modified review posted

"Excellent service and products."


Rating 10/10
5/5
modified review posted

"Accurate description, great prices, prompt delivery, what more could you ask for?"


Rating 10/10
5/5
modified review posted

"First time buying from K&H. Service was really great. The first lens I got was too soft for me (no fault of KEH's. The first one was simply not a pro model and so I upgraded to a canon L series.) so they gladly traded it on another different lens. When Calling them I felt they were helpful and acted like they cared. Shipping times were great and on time.

I wouldn't be afraid to buy another piece of used equipment from KEH again.
"


Rating 10/10
5/5
modified review posted

"Although the battery is very bad on the first deliver, Keh replace it with a totally dead battery. I still feel satisfy with the way they communicate, and the body is in like new status. Highly recommend to do business with."


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