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Stores > K2 SCUBA

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  • K2 SCUBA

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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Rating 2/10

"I am writing this to save others the pain of shopping with K2. Don't get sucked in by their 365 day return guarantee, especially if you live in a country other than the US. I ordered a medium tall wetsuit from K2 at full price, but I received a medium. I emailed the company repeatedly since August last year and only received intermittent replies, all promising to take care of the issue, but with no follow-through. Eventually, Tevis asked me to look into getting the wetsuit altered so that they wouldn't have to pay the postage back to the US (K2 would foot the bill for it to be altered). So, although I felt that I was entitled to a replacement for FREE seeing it was their mistake, I stuffed around emailing the company they gave me the contact details for, only to be told that the wetsuit couldn't be extended because of the special seams! When I passed that info on to Tevis I received no reply and have had no reply to any emails since then. I finally gave up after 5 months of trying to get justice and not being able to use my wetsuit. I think that their customer service is soooo BAD that I wanted to warn others. If this site allowed me to give K2 less than 1 star rating overall, I would've given them zero. I ordered another product from LeisurePro and found their service to be immaculate. I hope this review will help someone else!"

This review was modified by Kathjapan on April 19 2014 04:01:02 AM

Rating 10/10

"David is surely an asset to your company. I seriously have no knowledge much about snorkeling equipment and he taught me everything I should know - along with the best items to purchase. Thanks to you!!!!!

Indeed I am going to have one more order from your web site.

This review was modified by alexryans on March 01 2014 05:50:57 PM

Rating 10/10

"K2 certainly ought to have a 5-star score from us! They really understand what their customers want I've been looking for the best dive suit that could fit just right and found it on K2. No setbacks in any way in the shipping and delivery. K2 is surely a spot to shop for these types of merchandise. I'll recommend these items to my snorkeling pals."

Rating 2/10

"Short story: Stay away from these guys.

Long story:
I ordered a Pelican brand case, but K2 shipped a case made by a different manufacturer. After several emails and phone calls, a customer service rep admitted that the Pelican case wasn't in stock (the web site still showed it in stock) and tried to convince me that the case I received was as good or better. The customer rep offered to try to find and ship a Pelican case, but given how much time had passed already and hassle I'd experienced, I declined. I requested the customer service rep give me a refund for the product and shipping to me and also pay for return shipping (since I received a product I didn't order). K2 didn't refund the shipping to me; I had to complain to VISA. I never received a refund for shipping the case back to K2.

I filed a BBB complaint, but didn't receive a return shipping refund.

Shortly after this incident, my credit card information was used to order expensive camera equipment to be shipped to a location just a few miles from K2. Just a coincidence, I'm sure.

This review was modified by Humster on January 25 2013 08:19:31 AM

Rating 10/10

"holy cow!!! such an effortless advice from arnel. The wet suit seems to fit well. Delivery was smart. I should order from k2 scuba over and over again. Expect to have my phone call next month dudes!"

This review was modified by brianbrint on June 15 2012 10:19:04 AM

Rating 10/10

"Love Love Love Ariel of K2, gave me information on a product, and suggested a competitor to buy. Who does that? THESE GUYS ROCK!"

Rating 10/10

"Great communication, warm and thoughtful correspondence. Fast Delivery! I will be back for more. K-2 ROCKS!"

Rating 10/10

"Absolutely awesome, they shipped fast and even called right when it landed, Great! I will be back."

Rating 2/10

"IMPORTANT before you order be advised of real issues with K2Scuba.com and Pricefalls.com. Please read this story first.

I placed an order for an EOS Oceanic regulator from K2Scuba via Pricefalls.com on 3/2. A few days later after still no shipping confirmation I called Pricefalls.com spoke with CSR Josh. He sent an email to the vendor K2 Scuba. Said I should hear back within 48 hours. After 48 hours I called back and spoke with Josh. He said he did not know why I hadn't heard back and I should give it another 24 hours. I waited another 24 hours and after no contact I called back and spoke to Pricefalls Director of Customer service Ryan Rollo. I ran down the entire situation. He said he would get to the bottom of it. I called back a day later and he told me that K2 had been trying to get a hold of me and had sent a couple of emails and I hadn't gotten back to them. I checked my junk folder and there were NO emails from K2. Curious enough though all of a sudden there was an email dated that day in my inbox from K2 asking me to contact them to resolve the situation.

Long story short they claimed the incredible sale where I could save over $400 on the regulator compared to anywhere else on the web was a closeout and was now out of stock even though when I purchased it the site showed 10 in stock. Their offer was a "private" sale of a lower grade regulator only offered to preferred customers. Two problems - this regulator was only about $100 cheaper then anywhere else on the web so not anywhere near the value I orginaly purchased. Bait and switch why of course not....Second issue was there purported "private sale" I was able to find doing a Google shopping search so anyone could have purchased it.

Not happy with the situation I called back to speak to Director of Customer Service Ryan D. Rollo. He said he would call back and see what they could do. He would call me back in a couple of days. After 5 days and no contact I called Ryan on 3/16. He basically told me sorry nothing they could do. They gave me a substitute offer regardless of quality or the refund. I asked him if the item was out of stock then how could I place a second order on 3/12 for the exact same item that was discontinued and unavailable TEN days later. He said you could not have. I said I did and I have an order #. He said it doesn't matter the item is out of stock and what do you expect the vendor to do. I said I expect them to offer comparable value for a comparable price. He said well they are not going to do it and we have put them on notice and impacted them financially. I said well I am glad Pricefalls.com has been taken care of too bad your customer and the one impacted has not been taken care of. Ryan then started to retract his statement and say that is not what he meant. He then stated the terms of purchase agreement state that they are not obligated to honor obvious pricing errors. I said what pricing error this was not a pricing error K2 told me that it was an instock error. You guys cannot even get your stories right. He then said he didn't have hours to spend dealing with me that he had lots of other customers that he had to deal with. In a moment of frustration this little comment ought to tell you all you need to know about Pricefalls and the vendors they use. Shady!

I could go on but if you have read this far you got the point. My message to you no matter how many positives you may read remember they can get anyone who works for them or is related to them to put positive remarks however it is the negative remarks I always pay attention to. How do they take care of their customers when it really matters. There are so many places to shop on the Internet for anything you can get on Pricefalls.com or from K2scuba. I would rather wait to find a similar deal on a more reputable site and one that I can count on to ever spend a single dollar with either of them. If you decide to order I wish you all the luck that nothing goes wrong as I caught them in multiple lies, No one ever called back or contacted me as promised. I always had to follow up.

Thanks for reading.

Rating 10/10

"Oh My God, I read the venom of the couple of terds below that are maligning these guys and it is just not true! I have talked to Tevis and chatted with Summer and on my visit to So Cali, even come by and met Jasmine and Nikki. These guys have been around since 2007, you can check the waybackmachine.com to check that. I am so incensed, I need to tell my story. I was leaving to go to Cozumel on a once in a lifetime trip. I unfortunately had my scuba equipment stolen while on transit to my hotel in Cape Canaveral. Devastated, I began searching for replacements, found K2 Online and shared my plight with Tevis (didnt know he was the boss). Do you know they said "sorry" empathized with me, and then sold me everything at cost, and overnighted it to me to save my trip? THAT is the heart that they have, the customer care and the K2 difference. They treat you like family, not just a credit card. I love K2! This is Stephanie and I am a real person, not like the jackholes who hide and throw poo."

Rating 10/10

"In searching online for a Kapitol reef snorkel I was fortunate enough to come across K2 Scuba. They had a combo package which included not only the Kapitol reef snorkel, but also a Kapitol reef purge mask and and an amazing pair of fins. I immediately placed my order and received an email confirmation from K2Scuba. I had a few questions about my order and emailed them receiving immediate answers. I loved the personal attention that I received! My order arrived quickly with a personal note attached. I responded with a note back to K2Scuba thanking them for the great personal service and for making me smile... I have shared their site with my snorkel friends as the place to get great snorkel equipment at great prices with superior service."

Rating 2/10

"I live in North Hollywood and wanted to get my tanks filled at their dive center. When I called around 11pm on Wednesday, no one answered. I called later and was told that their compressor was not working. I asked when it would be working and the lady said that they were waiting for parts. I spoke with my friend Chris and he said that he called them a few months ago and K2 does not have a compressor and never did. They are not a dive center, but a hole in the wall that looks like a fly by night operation. The are known for dishonest transactions and bate and swicth tactics. careful, I do not even know if Tevis, Summer, or the other people mentioned are is a real persons"

Rating 10/10

"WOW, I'm so impressed with K2scuba, I have ordered from other shops in the past and never received this kind of attention. I ordered a masks for starters one because I never ordered from these guys before and two because there price was the best for what I was looking for. After the order was placed online I received a phone call to review my order and to see how my experience was, then three days later I received another call to tell me my item was shipped
Now, all the other places I ordered from, leisurepro, scuba.com, and joediveramerica... never once called me nor shipped my items within 72hours.
Having that said when I received my items I was blown away to find a FREE unordered gift along with my masks. I then returned and bought the rest of my items and told everyone that I’m friends with about K2Scuba.
I will purchase all my gear from them.

p.s. I just read the comments below and they must be one of those people that no matter what you do you can't please them because out of myself and the 10 others that I know of that has ordered from K2Scuba there has been no problems at all

Thanks K2Scuba,


Rating 2/10

"Placed an order for 2 snorkel vests in mid December. Followed up after a couple of weeks of no news or delivery of vests. After 3 business days of no returned calls I finally get them on the phone. I was told by the "shipping manager" that the products i purchased online came from a "sleepy link" and the price would not be honored. He told me that it wasn't "bait and switch" , but he could offer them to me at his price. I told him to cancel my order and hung up. I was called back a few minutes later from a blocked number. It was shipping guy on the phone standing in Tevis's office. Said he was sorry for the mistake and the vests would ship out via USPS priority mail that day. Still standing by my mailbox waiting for my vests that I was going to take with me to Mexico last week.


Rating 2/10

"Unscrupulous - Unreliable: that basically sums up why it would not be beneficial to risk a business relationship with this firm and specifically the head honcho, Tevis Verrett.

I placed an order with them for a variety of items on or about December 22, 2011 to ship to offices in Arizona. In speaking to Summer at 'K2,' She was fully aware that my product had to arrive in Arizona by January 8, 2012 at the latest and informed me that this would not be a problem. Summer further advised that my fins were in stock and ready to go. My credit card was charged in full on December 23, 2011 in the amount of $380.92.

Shortly after Christmas, I reconfirmed with Summer that everything was on schedule as if not I would need to cancel the order. There were a number of other conversations with both Summer and Tevis with all sorts of promises provided from their end.

In brief, I never received my fins as they mysteriously never shipped even though I was provided with a USPS tracking number. Furthermore, the rest of my order was not delivered on time yielding a delivery after the drop-dead date. K2 was well aware that if the goods did not arrive on time that there would be no one to claim them for at least two months. One can only assume that the package sits in front of my house gates on the road....

I'm out the money and all that they can say is that "it is [my] responsibility to return the package [and that I am] bound by the terms and conditions that [I] agreed to as a condition of [my] purchase."

K2 and Tevis must be one hell of a significant establishment to go out on a limb to manipulate a couple hundred bucks from a customer's pocket!?!


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