104 reviews
posted Apr-27-2013
reply posted May-09-2013 “Dear Customer,
We are sorry to hear that you had come across some issues with our company. We always aim to have our customers satisfied and want to make this right for you.
If you would please contact our customer service representatives directly at 909-839-2992. One of our customer service representatives will gladly assist you with the product you purchased. In addition, we would love to obtain additional information on which one of our products that you purchased. Once again we do apologize and look forward to making this right for you.
Thank you and have a great day!
K2 Motor Customer Service Team
909-839-2992”
posted Apr-17-2013
reply posted Apr-22-2013 “Dear Customer,
First, we want to apologize for the inconvenience that you had with your order. Please note the information which we requested is for security purposes and to protect our customers. We want to make sure our customer's information was not stolen or used in any way to make a fraudulent order. We do apologize for the trouble in verifying your credit card information. However, this is part of our company policy to protect you the consumer.
Sincerly,
K2 Motor
Customer Service Team”
posted Apr-15-2013
reply posted Apr-22-2013 “Dear Customer,
First, we want to apologize for the inconvenience that you had with your order. Please note the information which we requested is for security purposes and to protect our customers. We want to make sure our customer's information was not stolen or used in any way to make a fraudulent order. We do apologize for the trouble in verifying your credit card information. However, this is part of our company policy to protect you the consumer.
Sincerly,
K2 Motor
Customer Service Team”
posted Mar-20-2013
reply posted Apr-05-2013 “Dear Customer,
We are sorry to hear that you had come across some issues with our company.
Due to the recent increase in internet fraud, K2 Motor wants to protect our clients and credit card / gift card holders from any possible fraudulent charges. Thus, we implement credit card / gift card verification procedures to deter fraud against the card holder. We do apologize for this inconvenience and hope you understand the reason for our credit card / gift card verification policy.
Sincerely,
K2 Motor Customer Service Team
909-839-2992”
"So far I'm pleased with k2 motor service it has been prompt and the cuality of its products."