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Stores > JustFab
  • JustFab
    • ADDRESS
      2301 Rosecrans Avenue
      El Segundo, CA US
      90245
    •  
    • BUSINESS HOURS
      Available 24 hours, 7 days a week
      GENERAL PHONE
      1-866-337-0906
      FAX
      N/A
    • SUPPORT EMAIL
      Member Services
      SUPPORT PHONE
      http://www.justfab.com/fa

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.73/10 7.73/10
    Chance of future purchase: Rating 7.6/10 7.6/10
    Shipping & packaging: Rating 7.74/10 7.74/10
    Customer service: Rating 7.61/10 7.61/10
    Return/Replacement policy: Rating 7.31/10 7.31/10
Voice your opinion! Review JustFab by clicking a star below.
No Avatar

Verified Customer
Rating 8/10
4/5
2017-10-17

Wrong sizes

"A couple items packaged were marked wrong size. Items smaller than stated on pkg. "

Rep reply posted Oct-17-2017

A rep from JustFab, Rae.T, has responded

“Hello Lanette,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,
Rae”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-10-17

Terrible

"An awful experience. Will never use product again. "

Rep reply posted Oct-17-2017

A rep from JustFab, Daniel.M, has responded

“Hello Maggie,

We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member services team will be contacting you within 48 hours to assist you.

Best,

Daniel


No Avatar

Verified Customer
Rating 8/10
4/5
2017-10-17

Great experience

"I got my item on time and the boots were lovely. The only problem was that the box they came in was ripped and in a very bad condition. Overall, I will be ordering again soon since the order itself was satisfying!"

Rep reply posted Oct-17-2017

A rep from JustFab, Rae.T, has responded

“Hello Aracely,

We strive for 100% satisfaction, so a member of member services will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

THE GREATEST!

"I’ve been with JustFab for several years and they haven’t let me down. If they ever do their good will out weigh the bad! Thank you JF!!"

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Tanesia,

Thank you for taking the time to share your positive experience with JustFab. Hope you have a Fabulous day!

XOXO,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

Excited about product!!!

"I reccommend Just Fab to anyone, I got my shipment on time and only paid 39.95 with free shipping. I can not wait to order me some more boots!!"

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Katina,

Awesome! Thank you for sharing your feedback. We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Hope you have a Fabulous day!

Many thanks,
Rae”


No Avatar

Verified Customer
Rating 4/10
2/5
2017-10-17

Did JustFab Deliver? WHO KNOWS!

"I ordered a pair of shoes on September 30th...the expected delivery date is October 24th. Ridiculous! Let's hope they fit since I'll be leaving for vacation the next day. Absolutely no reason shipping should take that long. I ordered a dress online that same day from a different company and received it on the 10th. Still waiting...."

Rep reply posted Oct-18-2017

A rep from JustFab, Daniel.M, has responded

“Hello Jackie,

We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member services team will be contacting you within 48 hours to assist you.

Best,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

Cute & stylish shoes!

"From beginning to the end, my experience has been fast and hassle-free! Will definitely stay on!"

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Aisha,

Thank you for your awesome review. It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! Hope you have a Fabulous day!

Stay Awesome,
Rae”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-10-17

disappointed

"I tried to print a return label for my last purchase and can't"

Rep reply posted Oct-17-2017

A rep from JustFab, Daniel.M, has responded

“Hello Stephanie,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

Great

"It was an amazing experience "

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello India,

Awesome! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Hope you have a Fabulous day!

Lots of love,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

Fit perfectally

"The boots fit perfectally."

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Amy,

Thank you for your review. We're happy to hear that everything fits well and you're happy with your purchase. Hope you have a Fabulous day!

Cheers,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

First time(very excited)buyer

"First off, there is huge selection of awesome shoes and boots. Then on top of that, there are the awesome prices and free shipping. The best though, I got 2 pairs of boots for $40 for signing up. Very excited. "

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Misty,

Thank you for your feedback. We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Hope you have a Fabulous day!

Love,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

Finally!!

"After 2 years of looking at your site I was FINALLY able to find boots that I absolutely love!
I cannot wait to try them on! If all goes right, I will be a future customer for me and my girls!

Thank you for making shoes affordable and fun!
"

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Fallon,

Thank you for your awesome review. We're glad to hear that you're happy with your purchase. Hope you have a Fabulous day!

Take care,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

Great deal

"I ordered a pair of shoes and my total was 9.95"

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Dee,

Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you! Hope you have a Fabulous day!

XOXO,
Rae”


No Avatar

Verified Customer
Rating 4/10
2/5
2017-10-17

No Receipt

"I made an order online and did not receive any kind of receipt either by email or text. I have not received any notifications of shipping or expected delivery dates at this point I am wondering if I am going to receive what I ordered or if this is a scam."

Rep reply posted Oct-18-2017

A rep from JustFab, Daniel.M, has responded

“Hello Melissa,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-17

Im in love

"Absolutely in love with my boots!"

Rep reply posted Oct-18-2017

A rep from JustFab, Rae.T, has responded

“Hello Regina,

Thank you for your lovely feedback. We’re glad you’re enjoying your purchase! Hope you have a Fabulous day!

Many thanks,
Rae”


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