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"I ordered flowers from Just Flowers for a funeral out of town. After speaking to the family members later that week I was told that the flowers were never delivered. Luckily I had paid for this purchase with PayPal and they did an investigation and ruled in my favor. So I was issued a refund, not from Just Flowers, but from PayPal. They said they would deal with them. After opening the case I was contacted by someone from Just Flowers who was very rude and just came short of calling me a liar. Never will I consider doing business with this crappy business again."
"Never, Never again will I order from this company they said they deliver that day, they don't you'll be lucky to get it the next day because they seem to have difficulty finding people to deliver that is what I was told when I called them to find out what happen to my order. Not just that but she told me that if the patient left the hospital they will check for address well that did'nt happen either because she had to go back and get them after the hospital called her."
"Just Flowers SUCK!!!!! Do not use them.. Ordered flowers for same day delivery and they were never sent.. I was guaranteed they would be delivered the following day.. They never came the next day.. Called them up and they said they would check on the order and get back to me.. I might get the flowers 3 days late if i'm lucky."
"Wish I could post picture of what I ordered vs. what was sent via the local florist. Suffice to say they swapped out lilies for what looks for all the world like azalea blooms, and eucalyptus for leatherleaf fern (the cheapest green filler). They did get the 6 roses right. When I talked to customer service (outsourced, knew NOTHING about flowers), they thought their job was to CONVINCE me that I was wrong. And here I had helpfully provided pictures of both arrangements: catalog vs reality. Won't ever order from them again. Five years ago 1-800-Flowers delivered to the wrong address and refused to redeliver. . .haven't used them since. "
"Did you know that even though you can choose to pay an extra $5 for "Express Delivery before 1pm" they have no actual guarantee that this will happen? I didn't until today! It is cleverly hidden in the 'fine print' AFTER you pay for the flowers that they can't guarantee that... awesome. Spent all afternoon on the phone with them only to be told by two people & have three voicemails left on my phone all telling me "they are very sorry for that ma'am" but they can't guarantee that, so they can refund the $5. Why offer it if you can't guarantee it...? (Recipient was only going to be at the location of delivery until 4pm - I didn't want to take the chance that they wouldn't arrive in time, so I gladly paid the extra).On top of that, the flowers were literally NOTHING like the picture. I specifically chose a bouquet without lilies because they were used at my father's funeral and the recipient has a cat (lilies are HIGHLY toxic to cats). I get a picture of the flowers and can see two different kinds of lilies. The bouquet looks thrown together - half the flowers aren't anywhere near blooming, the other half are less than a day away from wilting. They didn't even manage to get the shape of the bouquet correct (the one I chose was very round - shape & flower choice was matched).Also, did you know that you can't actually leave a review on their website? You can somehow read other people's reviews but there is no way to leave one yourself.... That seems incredibly fishy to me.In addition, they were incredibly overpriced.... I guess that's the price of sending flowers to someone that lives 4000km away and having to rely on an online company. WOULD NOT RECOMMEND."
"When ordering I asked if they could guarantee the flower availability because I was particular about the arrangement which was on their website. The order taker put me on hold, came back, and said there wouldn't be a problem getting the flowers I wanted and delivered as expected. The first day I got an e-mail telling me the order was delayed. I called & they used the excuse the available flowers weren't the best quality, but it would be delivered the next day. The next day I got a phone call telling me they couldn't get the flowers I requested and would I accept a substitute. 2 days late, for a birthday gift! When I told them to cancel the order, they offered me a $5.00 discount, then a $10.00 discount when I wouldn't accept the offer. NEVER again will I order from them!"
"When ordering flowers from Just Flowers I was told that I would receive $20 off. As it turned out the price was jacked up $20 over the price of another florist for the SAME EXACT floral arrangement. The same name and photo exactly! Then Just Flowers added twice the delivery charge as the other florist! After realizing this I had to repeatedly demand that my order be cancelled, while talking to a 'manager' that seemed determined to mislead me with lies. This type of deceptive advertising and should be illegal. At this point this business has no credibility and I'm hoping that I receive my payment back! "
"I just got off the phone with a customer server representative and I informed him that the flowers I sent to my sister were very disappointing! I asked for a credit for a future order and they said they couldn't do that! Well I told them that I would never order from them again and further more let my friends and family know that Just flowers is not interested in customer satisfaction at all!!! 1-800-flowers will be getting my business in the future as will all my family and friends"
"Do not use this service. My flowers were not delivered after paying a premium for exptess delivery and then I had to pay more money to have the flowers delivered. Avoid this service"
"Worst service and quality of product I have ever received from a company. Horrible bouquet, was charged $20 more than I expected, and the customer service was awful. They questioned me constantly and kept insisting to prove me wrong. I will never use their service again."
"Very disappointed in the value for money spent. Merchant does not stand behind the customer by seeking a fair refund for arrangement that was delivered to a church for a memorial service at a value that was not equal to value paid. Carnations in lieu of lilies! Really? How is that justifiable? I did not think the flowers I ordered had made it to the funeral as I could not even find them because there was not an arrangement even similar to the one I ordered. In fact if it had not been for a member of the family thanking me for the flowers I would not have known. I went back to search for them and I felt sick to my stomach at the arrangement that was delivered. To make matters worse the family requested lilies so they could not donate them to the church for Easter Service. A friend removed the flowers as they could not be left at the church. The merchant said if flowers are at church they can have them exchanged for an equal value. A little late funeral was over as was Easter Service. Family back up north. the only thing the merchant would do after an email and several phone calls was offer a $30.00 refund compared to the $129 I spent for carnations in lieu of lilies. I would never use this merchant again!!!"
"Very dissapointing. WARNING = do not do business with this sub-par organization! My problem was not as severe as many of these reveiews I am reading. Still - I ordered a Christmas arrangement for my Elderly Mother - as I could not be there for the Holiday. They talked me into $10 more to get a slightly larger arangement. The flowers were nice and fresh - but only 60% of the size in the picture. This is especially frustrating when you pay extra for MORE than what you see. This is simply measured by counting stalks, etc. - and I really got ripped off!. I do not care enough to get on the phone - wait on hold and talk to some moron...... I did send an e-mail to complain. No response. I then filled out the e-mail survey they sent - it bounced back and undeliverable (multiple times)..... Fair warning! Steer clear of JUST FLOWERS! My case is not so severe - but I was not happy at all! "
"tHE FLOWERS LOOKED nothing LIKE THE IMAGE ONLINE. nOT EVEN CLOSE. I will not be using them again, ever."
"Do not use! I wish I had not.I ordered two dozen roses to be sent to my sister for her 50th birthday. Two days after the scheduled delivery date, they send me an e-mail saying they were "terribly sorry to inform you that due to the remote location of XXXXXX's residence, they would need an extra $15.00 to complete the order."Got that? Two days after the scheduled delivery, they come asking for more money. They had no problem completing and confirming the order and charging my credit card the previous week. By the way, my sister lives in the suburbs of San Antonio, the 7th largest city in the US. No exactly remote.I tried calling the customer "service" line and was consistently on hold forever.Terrible company."
"Terrible experience with this company. Ordered flowers for a same day delivery (to make an important event) and flowers never arrived. Called (sat on hold for 20 minutes and listened to the same two songs over and over) and finally talked with customer service. Was told that the tulips I ordered weren't available that day, so they said they'd be delivered the next day. I wasn't called, emailed or contacted about this issue, and the next day they didn't arrive either!! Had to call and wait on hold again (same two songs) for 25 minutes until finally reaching a live person and waited again for that person to contact the florist shop to see where the flowers were at that point. The worst company-wasn't offered anything for all the problems except a $7.00 credit towards another order. Yeah, like I'm going to reward this company with another order...."