1/5

posted Feb-02-2012

"i had THE worst experience with Just Flowers. i ordered flowers for my best friend's birthday. i picked a pretty pink/peach/purple arrangement that i knew she would love.
1) they contacted me ON THE DAY THE FLOWERS WERE SUPPOSED TO BE DELIVERED to let me know that they didn't have the flowers i ordered and that they would send a different kind. they said the flowers would be red & orange, & yellow & purple. TOTALLY NOT the color scheme i was looking for!!
2) the day AFTER the flowers were supposed to be delivered, they contacted me again and told me that they didn't have the substitute flowers either and that they still couldn't make the delivery.
3) 3 days AFTER the day the flowers were supposed to be delivered, my friend receives flowers alright. they consist of 2 roses and a lilly with a note saying "sorry for your loss". THEY DELIVERED THE WRONG ORDER!!! i feel bad for the family that it was intended for, that just lost someone
4) i was finally fed up and i just wanted to cancel my order and get my money back. i specifically told 3 different employees, including a manager, that we just wanted to cancel the order and get our money back.
5) after a couple of more days of the company "looking into it", my friend got some more flowers. ugliest things i've ever seen! the colors didn't even go together!! and they were CHEAP flowers, not the orchids they promised.
6) now after A WEEK of waiting, they gave us a $30 refund. they wouldn't refund us the rest of the $25, which is how much the delivered flowers probably cost anyways, IF that!! the frustrating part is that i don't really care how much money i get refunded, but i just really wanted my best friend to have a beautiful bouquet for her birthday, which Just Flowers totally ruined!!!

BOTTOM LINE: this company does not know how to listen to their customers and they don't really care what you order. they just send SOME flowers and think it's ok. and they don't care that they are late! WORST CUSTOMER SERVICE EVER!!!"

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-31-2012

"NEVER NEVER USE THIS COMPANY FOR YOUR FLORAL NEEDS. I ordered an arrangement for my Aunt's funeral service I picked out a nice looking arrangement on-line and upgraded to the deluxe which was supposed to be better than the picture. When I saw what had been delivered with my name on it I was extremely embarrassed. I called them initially just to complain about whoever the local florist they used was having not read any of the reviews prior to placing the order. They refused to tell me the name of the local florist. They sent me an email stating that the filling florist said it had been filled to value, not even close. I then sent Just Flowers a picture of what was delivered and of the one I had picked out online. Now they are not responding to my emails. I paid with Visa, they on the other hand are working with me to get the charges reversed, since I have a picture of what was delivered. Bad thing is that we depend on these services from time to time and don't know who to trust because of dishonest companies like JustFlowers. Just Flowers gives good companies like 1800 Flowers or other online florists a bad name. I will post reviews wherever I can to feel that I have gotten my money worth in revenge. I also wish there where ZERO Stars."

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-27-2012

"Bought a 60.00 bouquet for my Aunt's 65th birthday and they delivered the ugliest smallest bouquet EVER!!!! I emailed and called customer SERVICE they said in 4 days they would send new flowers but wanted the old flowers back????!!! What???? Needless to say I called visa to dispute the charges. This company is ridiculous and has ZERO CUSTOMER SERVICE!!!!"

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-23-2012

"Terrible!! Stole my $60...I paid to have flowers delivered to my Grandmother in the hospital and they never arrived. They would not refund or attempt to deliver! Sad and upsetting...please save yourself your money and a lot of needless frustration. Shop at a local florist instead..."

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-21-2012

"Terrible Service. I ordered flowers for my moms birthday with express delivery. They weren't able to get the order out and would only give 10$ off the shipping, when shipping and handling fees were 21+$. Very unsatisfied. "

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Dec-27-2011

"Ordered a flower and bear arangement for my gal. All was good until 4 hours later when they called to say they needed an additional $25.00 for delivery... I said BS... Thankfully I paid with Paypal and reversed the charges this afternoon. F them."

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Dec-20-2011

"WARNING! This place is nothing but a SCAM! On their website, many of their plants & flowers are listed as "Same Day Delivery Available", but don't believe it! You have to type in the Zip Code to for the delivery location, and then they verify that it can be delivered the same day. On Saturday, I ordered a plant w/ balloon to be delivered Sunday. My order was processed and accepted and verified delivery for Sunday, so I was extremely happy right up to this point. But then on Sunday, they phone me and tell me that their florist can't deliver on Sundays. They were aplogetic and I was polite and forgiving and allowed them to go ahead and make a delivery on the following day (Monday). I waited all day Monday for Delivery Confirmation, but never received it. So I began calling JustFlowers.com on Tuesday morning and got nothing but lies and blowing smoke up my *ss and rudeness, and was even hung up on two times. My first inquiry was at 9:45am on Tuesday. The clerk put me on hold, supposedly to phone their florist in Palmdale, CA to check on the order status. She came back on the phone and said that nobody answered the phone at the florist shop, and told me that they don't open until 10:00am. She said that she'd call them back at 10:00am and shot me an email to let me know the status. I said "OK" to that so I kept and eye on the email but never received an email from them. So I called them back again, only to get to get some more smoke blowed up my *ss and much rudeness from the phone rep. So I kept checking my email the rest of the day and never got any confirmation of delivery. Mind you, their website promised me delivery for Sunday when I placed the order and this is already Monday. So I called them back at about 4:40 pm, to get some more smoke blowing, rudeness, as well as the cust serv rept hanging up on me. He did the same thing that the girl did to me earlier in the morning... said he had to call the florist in Palmdale, then put me on hold. He came back on and (like the rep did earlier that morning)told me that the florist didn't answer their phone. I said to him, "There are 72 Florists listed in the Yellow Pages for Palmdale, and you mean to tell me that you are dealing with the one that doesn't answer their phone all day long on a week day?" He then hung up on me. I called back and got another rude Filipino (every one of the cust serv reps are Filipino's that are hard to understand & very rude)and when this one answered he pretended that he couldn't hear me. He started saying, "Hello?" "Hello?" "Hello!" "Hello!". I answered him each time he said Hello, but he just pretended not to hear me, then hung up on me. I called back and asked for a Supervisor, and explained my whole dilemma, and received the same old lies. This was supposed to be a birthday present and was to be delivered 3 days ago and they ruined it for me. And at this point, I doubt that my order will be delivered, or that I'll even get a refund if it's not. And their website is the biggest joke I've ever seen. The website works great for placing the order, but when you go back to try to check your order status, they don't even have a Log-in link on their home page! You have to click on one of the tabs in small print at the bottom of the page that says "Privacy Statement" or "Our Guarantee" or "International Orders" and etc, and then it will take you to a place that has a tab that says "Sign-in". After you sign in and go to "History and Acct", it shows a heading that says, "Your Recent Orders" and under that heading it is totally blank! These people are rude and uncaring and it's very obvisous that they are a scam. Now I have to take the time and report them on all of the review sites, plus report them to the BBB, and to GOOGLE. They were the first ones listed on Google when I did my search, so I feel it's important for Google to know that they are featuring scam artists. I just wish that I'd done a review search before ordering but I thought they were a reputable company, especially since they were featured on GOOGLE. "

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Dec-06-2011

"this is a florist in oregon just flowers is the worst clearing house there is if you are a florist do take any orders from them they will give you a credit card then then willcome back later as unaut"

comment on review | report?

Is this review?.. Helpful (1) | Cool Share review

1/5

posted Nov-16-2011

"Ordered Flowers on a Wed. afternoon and the site claimed same day delivery. I get an e-mail at 4:30 pm saying its rescheduled for tomorrow which does me no good as the recipient will not be there tomorrow. Called and spoke with someone who was very hard to understand about cancelling and he claims he cant reach the florist so i will receive a call back. Obviously at 4:30 pm I cant make alternative arrangements for flowers. Thanks alot JustFlowers.com for not handling business like you should. VERY FRUSTRATED!"

comment on review | report?

Is this review?.. Helpful (1) | Cool Share review

1/5

posted Nov-14-2011

"DO NOT BUY FROM THIS COMPANY!!! I purchased a flower arrangement to be delivered to my home for my wife's birthday. 15 minutes before the deadline time for delivery they call and tell me they cannot deliver that day. Ruined my wife's birthday!"

comment on review | report?

Is this review?.. Helpful (1) | Cool Share review