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"I normally don't complain or praise except in exceptional cases. Last night was one of them. I am playing in a men's baseball league and needed to buy a wood bat. I went online and ordered a pair that were supposed to be a certain length and weight. When they came in, they were very heavy and I weighed them and found them to be 10% heavier than the manufacturers specifications. For a bat, that sucks. So I emailed justbats.com and told them the order number and the issue. I have a game this Sunday and asked if there was anything they could do. This was at 7pm last night. At 8pm I got a call from justbats.com and they went down to the warehouse and weighed 4-5 more bats of the ones I got and they were all what I was seeing, way too heavy. They not only apologized for something that wasn't there fault, they upgraded me to a better bat, shipped it overnight (it arrived at 9:45am this morning!) and paid for return shipping of the other bats. WHAT?! I thought customer service like this was long gone, but I was impressed enough that I wanted to share."
"I ordered yesterday afternoon, bat arrived before noon today. You rock and my man is going to love his birthday suprise."
"JustBats.com is by far the best Bat website! i love it i always buy my bats from this site. i would recommend this site to anybody. if your looking for great deals and large quanities of every bat this is the site for you!! also customer service is awesome!"
"Great service was updated threw out with emails with the process and tracking number. Fast shipping will be buying my next bat from them. Free shipping or Can choose next day."
"I've been using justbats.com as the primary supplier of bats for my softball team for several years. Here's what I think you should know:The good: 1. Their selection is enormous, and their primary website (however, see below) is very well laid out. You can drill down to very specific characteristics to find a very specific range of choices.2. Prices are competetive, but not always the lowest. I've occasionally found it cheaper to go directly to the bat manufacturer's site.3. Shipping is lightning fast and free. That is a BIG plus.4. Customer service has been responsive and sympathetic. They've replaced a few broken bats in the past for free when it was obvious the bat should have lasted longer.5. Customer reviews are posted whether good or bad (however see below).The not so good:6. The company maintains many different web sites using different dot-com names and different layouts (softballbats, baseballbats, etc.) and I assume this is a ploy to squash some valid competition and boost their results in search tools. I can't fault them for strong marketing but the fact that their alternate web sites are designed to look very different smacks of deception. 7. Some bats are available from the manufacturer with personalization, but JustBats.com does not extend those services via their website(s). 8. Bad reviews of the products they offer, although sometimes published, are not always published. I've submitted a few negative reviews of a few bats for quality-related reasons, and they were apparently ignored.In general, justbats.com is a very good source for baseball and softball bats of all kinds, and I've been a happy customer for years. Were it not for some of their questionable marketing practices I would rate them 5 stars."
"I ordered my son a Miken Tourch -3 bat at Justbats. It arrived quickly and as advertised. Nice looking bat for just under $80 and free shipping. They seem to have a good number of makes and models. I will order from them again in the future."
"Very fast shipping (in stock bat shipped the same evening). Item was packed well and arrived shrink wrapped by the manufacturer like you expect if you bought locally. Excellent communication including an almost immediate order confirmation, shipment notification with tracking number and only a once-a-week ad email. I can't comment on their customer service yet since I have not had the need to contact them. Overall, great experience."