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Stores > Joss & Main

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Store InformationStore Info
Full Rating Profile
  • Joss  &  Main Joss  &  Main Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.30/10 7.30/10
    Chance of future purchase: Rating 8.56/10 8.56/10
    Shipping & packaging: Rating 7.93/10 7.93/10
    Customer service: Rating 8.13/10 8.13/10
    Return/Replacement policy: Rating 7.91/10 7.91/10

10,650 Customer Reviews

Rating 10/10

"HI great company, i like their products and customer service. "

Rating 10/10

"Got some fantastic deals today on Bedding/comforter and quilt sets, plus matching sheet sets in the colors and patterns I needed. Dressed 1 queen and 1full size bed fashionably for about $300, thus updating 2 bedrooms! Thank you, Joss & Main."

Rating 10/10

"I need to stay away from your site now -- I seem to order something every time I go to Facebook and an ad goes up alongside."

Rating 10/10

"New customer but so far "as advertised", good service etc. Can't wait to get these rugs and see how they are also."

Rating 10/10

"I just can't say enough good things about Joss and Main... from the items to select from, to price, to ease of ordering and their customer service is the BEST I have ever had...I had a problem with one of the tables I ordered... I emailed customer service regarding my problem and what I should do... I figured it would be at least 24-48 hours before I heard back from them and they emailed me back within half an hour and had already ordered the replacement legs (to complicate matters I didn't know which # it had broken so they sent me both) from their vendor... the leg arrived within 3 days and my table was fixed and in place that day.... they are super!!! Any time I am in need of ANYTHING I always check their web site first."

Rating 8/10

"great products and prices"

Rating 4/10

"I've waited a week so its safe to review... Bought a couch on sale - it was $720. First problem was the 'free shipping' promotion all over screens but then at checkout, caught off guard when a $150 delivery charge was added. OK - I get it - "shipping" different than "delivery"...I toggled to see what $150 delivery meant. I saw 'last' delivery tier thinking that's what I bought ("deliver to actual room, includes up to 2 stair flights"... since we only have one, accepted it.) Caught the fine print on delivery terms only after receiving purchase confirmation --only meant 'inside entry' on my non-refundable purchase. Emailed them suggesting making that more clear for future customers. Then vendor never called to tell us a time window but thankfully showed in the AM. OK my lesson. Got over. ON SOFA: expected sectional may not be greatest quality for that price, but after assembly WHOA! Crap-py! REALLY crappy. Should have cost 50% what I paid. Can't believe my price was a sale? Husband unhappy. Creaked & cracked first time we sat on it. Uncomfortable. Cheap. I contacted them again (knowing I purchased non-refund/non-return item but just to share feedback.) First, somewhat redeemed themselves saying someone from escalated service team would contact me within 24 hrs. Contact never came. I reached out again 48 later: apology + another promise someone would reach out. Again, follow-up never materialized. BC of no-return/ no-refund status, I take responsibility. But I feel duped. PLUS they made promises and never followed through. Now - salty + disappointed. I've sucked it up as a bad purchase/ life lesson but I'm out $870, and stuck with a crappy couch and a bad taste in my mouth for J&M. Shame b/c some of their stuff is really cute, but don't want to risk again. Maybe they're safe for small cheapo items with 'shipping' fees only? But if I see merch in future, I'll look elsewhere before buying from here again - and def not any big pieces."

This review was modified by LStev on November 20 2015 09:59:13 AM

Rating 10/10

"So far so good. Just ordered, not sure what else to write."

Rating 8/10

"Ordering seems easy, and prices are reasonable with good quality. "

Rating 10/10

"I just had to call your customer service center for help to reset my password and Brie (? spelling) was extremely helpful and upbeat. Thanks!"

Rating 10/10

"Excellent selection options, high quality products, timely delivery, good communication updates throughout, and "can't beat 'em" prices. In my entire bedroom remodeling project, my Joss & Main furniture was the only component that had absolutely no problems. "

This review was modified by ethompson5015 on November 19 2015 08:43:41 AM

Rating 10/10

"Absolutely love the quality, selection, speed, and price!!"

Rating 10/10

"This is my first order which was very easy to complete.
Looking forward to making additional orders and receiving these ordered goods.

Rating 6/10


Rating 4/10

"The order process stalled the first two times I attempted to complete my order. There was no 'complete order' option - just a 'review order' option. After I logged out and back in, twice, the 'complete order' option came up and I got a confirmation number.
I was disappointed that none of the items I was shopping for had customer reviews available, and I actually didn't see any reviews posted for anything, which makes one feel uncertain. I emailed the company about the lack of reviews, and I did receive a pretty quick response - within about 3 hours I think - and was told reviews for the item were available on Wayfair. The items was actually not anywhere on Wayfair. There was a chair with a similar sounding name, but it was completely different item. I was also concerned that none of the items manufacturer information was available, and then for the website as a whole, there were numerous complaints online about the slow shipping. However, I like these chairs better than anything else that is within my budget right now, so I'm willing to take a chance. Hopefully they will arrive in a timely manner, and I can Joss & Main a 5-star review!!

This review was modified by jsmedrano714 on November 16 2015 08:33:01 PM

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Joss & Main is a Merchant Member! Learn more

Joss  &  Main is a merchant member
Joss & Main participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,689 merchant members.