We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • JomaDeals / Jom

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 140 58th street Unit 3A
    • Contact: orders@jomashop.com
    • Phone: 212-924-9925
    • Customer Support: 877-834-1434
    • Business Hours: Monday to Thursday, 9:00 AM to 6:00 PM EST Friday from 9:00 AM to 3:00 PM EST
    • Fax: 212-924-3108

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 7.25/10 7.25/10
    Shipping & packaging: Rating 8.89/10 8.89/10
    Customer service: Rating 6.56/10 6.56/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

What is this?

427 Customer Reviews

Rating 6/10
3/5
modified review posted

"I purchased a Hamilton X Mach Chronograph from Jomashop.com in Jan. 2012. This was my first big boy watch and cost me about $1,200.

I babied this watch, but after three years one of the chronograph hands fell off. This should never happen to a watch of this caliber.

I felt like I got a lemon.

The watch did come with a 2-year warranty and, initially, I was told that Jomashop would not cover the repair because it was outside the 2 year warranty.

This is a automatic watch - it has many moving parts and opening it or finding parts is expensive and time consuming.

I went out to get estimates at local repair shops where I live. The average estimate was about $400 to $500, maybe more if parts had to be ordered.

I called Jomashop again, and they were kind enough to fix this repair despite being out of warranty. They did their investigation and realized it did not sustain damage from being dropped. They then went ahead and began the repair process.

It cost about $70 to ship it to them as insurance is expensive. The item was sent for repair on Oct. 27, 2014. I received it Jan. 25, 2015.

Yet the watch was still not fixed when I received it nearly 14 weeks later.

Two of the chronograph hands were off and could not be reset.

I had to send it out again.

This time, they paid for shipping. The watch was sent Jan. 30, 2015 and I received it back March 9th, 2015.

On customer service:

If you speak to a regular customer service rep, you will likely be displeased. However, if you speak to a customer specialist - like a manager - they will take the extra step to answer your questions.

If customer service isn't helping you, kindly ask to speak to a supervisor.

Other thoughts:

I often wonder if Jomashop is able to sell watches at the prices they offer because watch manufactures sell them watches that didn't make it past their standard level. Just a thought.

Also, being denied the first time for a repair - for an issue that should really never happen to a watch of this caliber - was gut wrenching. Should I spend $500 to repair a watch I spent $1,200 on? It's a tough question.

Would I buy from Jomashop again? I really don't think so. I wonder if the watches they sell are ones that aren't up to the standards of the watch makers who produce them. If nothing ever happened to the watch, then yes, I would likely buy from Jomashop again.

I plan on getting another big boy watch in the future - a nice Omega or Tag - but I'm going to do what most people say after they buy their first watch online: "I'm going to purchase it at the store this time."
"


Rating 2/10
1/5
modified review posted

"Purchased using PayPal and Joma states that the payment was not received. Now have to spend time working with PayPal to dispute charge. No response from email and web contact form. Online chat left me on hold for over 30 minutes then did not reply. Customer service by phone was NOT helpful at all, in fact they said I had simply not paid for the item and it was not their problem. My PayPal shows a -74.99 so yes, that is a pretty big problem. "


Rating 10/10
5/5
modified review posted

"Good experience. Great price on beautiful watch. Completely authentic. Will by from them again. "


Rating 10/10
5/5
modified review posted

"great product, fast deliver and very happy with my new watch, also great deal"


Rating 10/10
5/5
modified review posted

"Easy to order, shipped right away , product exactly as ordered, what could be better !!"


Rating 10/10
5/5
modified review posted

"Very good service, price was great and got next day delivery even though I didn't ask for it :)"


Rating 10/10
5/5
modified review posted

"i own about 25 watches, and all of them were bought through jomashop or jomadeals. i just love this company it great!"


Rating 10/10
5/5
modified review posted

"Thank you for all
For my watches
For my wife watches
For my son watches
and for super DKNY hobo with fantastic small price)))

You are the best!
"


Rating 10/10
5/5
modified review posted

"JomaDeals has some of the very best deals with quality products and great selections. They ship their products in a timely manner. I got a Seiko men's chronograph red dial watch at a great price. It looks great and keeps great time. I highly recommend JomaDeals as I have been shopping with them for many years."


Rating 2/10
1/5
modified review posted

"I am very disappoint with Jomashop.com.I purchased 2 Tissot watches because its show on the website they do have in stock. After few days, they email me informing that they don't have in stock, so why it's show they have? Then, I have to wait 1 or 2 weeks. After 3 weeks, the inform they don't have in stock. I couldn't believe!!! The only think they've done it was saying.... sorry!!!"


Rating 10/10
5/5
modified review posted

"Excellent service and delivery right on time. Easy to use site. Great value for the gift I purchased. I will use this site again because they are very competitive with other resellers. My order was shipped as promised and paid for."


Rating 10/10
5/5
modified review posted

"Outstanding, I bought a Frederique Constant super-slim watch. I love the product, and the order was very easy to place"


Rating 8/10
4/5
modified review posted

"Very good products, especially prices are very good, I am very pleased with you."


Rating 10/10
5/5
modified review posted

"It is really good deal offered by the daily website., and the shipping is fast."


Rating 10/10
5/5
modified review posted

"I purchased a watch from Jomadeals (Philip Stein) and am very satisfied with my purchase. The description was accurate, the pricing VERY competitive and shipping fast. I would do business with Jomadeals again."


Share JomaDeals / JomaShop.com's store rating

JomaDeals / JomaShop.com is a Merchant Member! Learn more

JomaDeals / JomaShop.com is a merchant member
JomaDeals / JomaShop.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,840 merchant members.