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"Fantastic company with great, friendly, knowledgeable customer service. They offer products you won't find anywhere else, and their website is organized and fun to browse! The prices are reasonable, and the free shipping just ties it up in a sweet little bow. Just awesome."
"I had been looking for a pen nibs and nib-holders, specifically the g-pen and maru nibs. I looked at various arts and crafts stores, and several online retailers (I am a frequent buyer of Amazon and a Prime subscriber.) But I had no luck. I could find the products, but they were very expensive, not including shipping or tax. At JetPens I was able to find the products, at a fair price AND with tons of information about the product AND shipping was free if the order was over $25. With FREE standard shipping, I received my order in two business days... and I'm on the opposite coast! I am thoroughly satisfied with JetPens and if you are looking for quality drawing or writing supplies I cannot recommend them enough!"
"JetPens is a wonderful company! They have an extensive collection of items and their customer service is second to none. They go above and beyond, and I will be a lifelong customer. If you are looking for wonderful products at a great price JetPens.com is the place to go!"
"I have finally found a reliable company who offers top of the line pens and refills.I have purchased twice and had my items promptly delivered.JetPens is a permanent bookmark on my bookmark bar.Try them you will love their products and services. "
"Excellent service. Speedy delivery time. Absolutely awesome assistance. I would definitely use their website again! Highly recommended!"
"I was elated to find a company concerned with customer satisfaction. This is how you build a business. A recent order I placed arrived with a mistake. The pen set had two of the same pen. From the packaging's tamper device, it was clearly not the fault of JetPens. A quick e-mail and a replacement was sent. Additionally, they let me keep the extra pen. Well done! Great selection, knowledgeable, good prices, fast delivery. "
"Cheap prices, Blindingly, amazingly fast shipping. A pleasure to shop with, will definitely do business again.To the person reading this comment: You can't go wrong with them, they'll take care of you."
"JetPens in one of my favorite places to shop, it's always a great treat to receive a package from them. They have a huge selection of unique and interesting office/art supplies that are hard to find anywhere else. I've been a customer for at least a couple of years, and I've never had any reason to contact customer service because all my orders have arrived quickly without any problems. I contacted customer service for the first time this week to thank them for my latest order. I will continue to shop there, and would definitely recommend this store to any artist or architect I know."
"Great selection of the products that I love; Excellent customer service; and super fast shipping that always pleases, impresses, and amazes me every time I order. Thank you JetPens"
"Great selection of basic, and eclectic pens. The prices are very realistic and better than most online retailers. Love the Fountain Pen and Ink selections. Speedy Shipping and prompt delivery. Customer for life."
"I was hooked after my first order with JetPens. Excellent selection, pricing, and service. My second order went as flawlessly as the first. But as the saying goes--third time's a charm and USPS delivered a package that had been mechanically violated and contained only 1/3 of my order. The remaining fragments were all neatly tucked inside a plastic bag with a printed disclaimer that began "We care, but ship happens..."I really don’t understand how other reviewer’s on this site can possibly rate their service as unsatisfactory. I found it above and beyond most other sites that I frequent. I was immediately contacted by a real-person after sending a simple two-line note to them using their “Contact Us” page. Try getting hold of real person with PayPal or Amazon or E-Bay (it won’t happen easily). Two more, very apologetic e-mails later and all of the missing pieces to my original order were shipped out to me again--no questions asked, no postage due. If you read through most of the other comments, you’ll find that they too rate JetPens highly on selection, pricing, and customer service."
"Great selection of pens, rotten customer service. If you want to ask a question or have a problem, you can't e-mail them unless you have or open an account! Click on "contact us" and you have to sign into an account. Makes no sense to me....what if you're a new customer wanting information?Want to call them? You have to search out their phone number somewhere else on the web. And when you call, you have to leave a message and odds are they won't call you back. As I said, they have a marvelous selection but they care very little about their customers."
"wow. never have i experienced such responsive and friendly customer service. i had a problem with my order, let jetpens know, and they rectified it immediately -- even though it was my fault! if i could give six stars for customer service, i wouldthey have great products and the quality is fantastic. "
"Ridiculous. A lot of reviews mention fast shipping, but my order placed on 3/2/2012 has yet to arrive. The local post office showed that jetpens had messed up my shipping information when they put in the order. It's now 19 days later.So 5 days ago, I first contacted customer service. My shipment is still missing, and customer service did respond, eventually. Between the one email they manage to squeak out every day, they informed me that in the time it took to respond to my query and my confirmation of my (still) correct shipping information, one of the items I ordered went out of stock...I have no idea what is going on there, but this is absolutely ridiculous. If they're only sending out one email a day, does it mean they're so busy they can only get back to them at that rate? Or does it mean that they get so few they only do customer service work once a day? Or of course they're getting so many good reviews and occupying a unique market niche that they're getting lazy.Any way you cut it this experience has been absolutely absurd."
"I love JetPens! Their quality is amazing and their shipping is supper fast! It only took four days to get here! I ordered it on the 25th around 7pm central time and it cam on the 29th 6pm central time! My items were packaged carefully in a bubble envelope to accommodate the size~ I go ahead and advise you to buy from here, I know I will again!"
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