Office Furniture, Machines, Supplies
visit jetpens.com/ »
"I was elated to find a company concerned with customer satisfaction. This is how you build a business. A recent order I placed arrived with a mistake. The pen set had two of the same pen. From the packaging's tamper device, it was clearly not the fault of JetPens. A quick e-mail and a replacement was sent. Additionally, they let me keep the extra pen. Well done! Great selection, knowledgeable, good prices, fast delivery. "
"Cheap prices, Blindingly, amazingly fast shipping. A pleasure to shop with, will definitely do business again.To the person reading this comment: You can't go wrong with them, they'll take care of you."
"JetPens in one of my favorite places to shop, it's always a great treat to receive a package from them. They have a huge selection of unique and interesting office/art supplies that are hard to find anywhere else. I've been a customer for at least a couple of years, and I've never had any reason to contact customer service because all my orders have arrived quickly without any problems. I contacted customer service for the first time this week to thank them for my latest order. I will continue to shop there, and would definitely recommend this store to any artist or architect I know."
"Great selection of the products that I love; Excellent customer service; and super fast shipping that always pleases, impresses, and amazes me every time I order. Thank you JetPens"
"Great selection of basic, and eclectic pens. The prices are very realistic and better than most online retailers. Love the Fountain Pen and Ink selections. Speedy Shipping and prompt delivery. Customer for life."
"I was hooked after my first order with JetPens. Excellent selection, pricing, and service. My second order went as flawlessly as the first. But as the saying goes--third time's a charm and USPS delivered a package that had been mechanically violated and contained only 1/3 of my order. The remaining fragments were all neatly tucked inside a plastic bag with a printed disclaimer that began "We care, but ship happens..."I really don’t understand how other reviewer’s on this site can possibly rate their service as unsatisfactory. I found it above and beyond most other sites that I frequent. I was immediately contacted by a real-person after sending a simple two-line note to them using their “Contact Us” page. Try getting hold of real person with PayPal or Amazon or E-Bay (it won’t happen easily). Two more, very apologetic e-mails later and all of the missing pieces to my original order were shipped out to me again--no questions asked, no postage due. If you read through most of the other comments, you’ll find that they too rate JetPens highly on selection, pricing, and customer service."
"Great selection of pens, rotten customer service. If you want to ask a question or have a problem, you can't e-mail them unless you have or open an account! Click on "contact us" and you have to sign into an account. Makes no sense to me....what if you're a new customer wanting information?Want to call them? You have to search out their phone number somewhere else on the web. And when you call, you have to leave a message and odds are they won't call you back. As I said, they have a marvelous selection but they care very little about their customers."
"wow. never have i experienced such responsive and friendly customer service. i had a problem with my order, let jetpens know, and they rectified it immediately -- even though it was my fault! if i could give six stars for customer service, i wouldthey have great products and the quality is fantastic. "
"Ridiculous. A lot of reviews mention fast shipping, but my order placed on 3/2/2012 has yet to arrive. The local post office showed that jetpens had messed up my shipping information when they put in the order. It's now 19 days later.So 5 days ago, I first contacted customer service. My shipment is still missing, and customer service did respond, eventually. Between the one email they manage to squeak out every day, they informed me that in the time it took to respond to my query and my confirmation of my (still) correct shipping information, one of the items I ordered went out of stock...I have no idea what is going on there, but this is absolutely ridiculous. If they're only sending out one email a day, does it mean they're so busy they can only get back to them at that rate? Or does it mean that they get so few they only do customer service work once a day? Or of course they're getting so many good reviews and occupying a unique market niche that they're getting lazy.Any way you cut it this experience has been absolutely absurd."
"I love JetPens! Their quality is amazing and their shipping is supper fast! It only took four days to get here! I ordered it on the 25th around 7pm central time and it cam on the 29th 6pm central time! My items were packaged carefully in a bubble envelope to accommodate the size~ I go ahead and advise you to buy from here, I know I will again!"
"I really like the JetPens website. They sell high quality items that you normally wont find in stationery stores. The delivery is quick too."
"JetPens is wonderful. They cater for everything practical towards the love of writing, even for everyday matters. I'm only sad when they don't stock a brand I'm interested in, because I would prefer to order it from them. Compared to other online resellers of fine writing instruments, they recognise that what is best is not necessarily the most expensive or elaborate model in a brands line. The community is good, with helpful reviews, and there are high quality non-stock photos of every product, it's just a breeze to find and evaluate what you need. The service is great - I've needed to combine separate orders etc previously, and they've made it so easy, I wasn't worried for long. JP is great! "
"Have place a couple of orders this fall. Tremendously fast shipping (std delivery is 3 days or less for me). The pens I received were exactly what I ordered. Prompt emails after orders and shipments, accurate packing slips, etc. "
"This stumbled-upon seller was *quite* the find...As any pen aficionado knows, buying from pen shops in-person can be very expensive, and depressing if you can't find what you need, or want.JetPens is pure awesomeness in that they give you access to the better, cooler, popular brand variants (and more!) without ever having to set foot in a physical shop. And at great prices. (A tech equivalent would be if Nokia's more comprehensive, advanced line of phones and gadgets--accessible outside of North America--were made available/functional for all, worldwide, at consistent, lower prices. Okay, maybe that's hyperbolic, but we can all dream.)But with this vendor bookmarked, I find that I no longer have to request favors of people going overseas. If JetPens sells it, I just check the site to see if it's in stock: if so, it's a quick ordering process, if not, they offer product notifications via email. Their consistent pricing gives peace of mind so you never have to worry about conversion rates, and retardo import fees. (I haven't yet seen anything that's inflated as much as the items in those "oh so urbane and exotic" retail shops.)Icing on the cake would be their Amazon.com-like free shipping deal, and impressive selection of supplies meant for calligraphy, sketching, watercolor, inking, etc. Sweet sundry stuff, too, including refills, highlighters/markers, erasers, some Moleskine-type notebooks, sketchbooks/paper, and specialty office/art supplies. If you can't find exactly what you want, you just might find something comparable, if not better; so no more being depressed.Some things are cheap--given their disposable nature, but the majority of the products are of very good quality. Shipping is fast, and they provide you with a tracking number.All in all, it's so hard not to buy more, or browse at length whenever you hit them up.Highly recommended."
"I love this company! I've placed two or three orders with them so far and plan to be placing more. I especially like the Puffy Pens whose ink puffs up after you heat it with a heat tool (or a hair dryer)--these pens are from Korea and other than in Korea, I've never seen them anywhere but at JetPens.com--a real must for any paper crafter or scrapbooker.JetPens.com carries a broad line of ink pens, pencils, water brushes, pencil holders and many other stationary related things mainly from Japan and some things from Korea too. Things that are easy to get IF YOU HAPPEN TO LIVE IN JAPAN but (were) nearly impossible to get if you lived outside of Japan. Jetpens.com bridges the gap between Japan and the rest of the world bringing wonderful writing items to the masses. I don't know why Japan (and Korea) have such cool writing utensils that haven't busted into the worlds markets sooner.They are a friendly bunch that is very willing to answer questions (quickly) and they do take the requests that they get seriously."
Share your shopping experience and interact with1,963 participating stores,
write a review!
Follow us & win cool gear:
"How holiday shoppers can beat web scams..."