1/5

posted Mar-19-2012

"I placed an order for a swimsuit on 02/19/12 knowing the item was backordered until 03/05/12. As that day came and went the status still showed "backordered" with no new ship date available but since I placed the order way ahead of when I needed it, this was acceptable. As time went by I called and was told it should be shipped "any day" now and that was still okay. Well, now it is showing 07/20/12??? Are you kidding me??? 5 months to get a swimsuit??? Seriously??? This WAS a gift for a vacation that I specifically ordered in plenty of time BEFORE the vacation only to find it's not even going to ship until AFTER the vacation is over. I have been a LOYAL customer for YEARS but NO MORE. I will no longer shop at your site or Woman Within or Roamans or One Stop Plus or any of your other stores. Why? Because this has happened too many times before. Either you backorder an item indefinitely or your cancel the item all together. And, I know why. It ONLY happens why I use a 50% off coupon. IF I paid full price, I'd have my order by now. I'm willing to bet that all the people who placed the same order at the same time but did NOT use a coupon they got their orders months ago. But, I used a coupon so I'm penalized!"

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1/5

posted Jan-22-2009

"I have been a customer of Jessica London for some time. And primarily because they have the shirts I need. However that is all over with. I have had the last two of my orders not filled and when I call or email to ask why it's happened I get assurance that it will be shipped, but this one never has. Only when I order from them thru another service do I get the order and good customer service. I live in Alaska so I shop online a lot and so the service really has to be relied upon. I would not recommend this online vendor to anyone. And I'd rate them a 1.

~Thanks"

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