I was uncertain of what kind of customer service I could expect from Jersey Shore Digital (JSD) after I read the on-line tirades and criticisms I discovered AFTER I ordered my Canon EOS-40D, body only. I have purchased about $25,000 worth of equipment over the past 40 years, mostly Canon, from all the major photographic outfits. They all gave me just what I ordered - no muss, no fuss. I may have even ordered equipment from a predecessor of JSD.
I hoped that I could buy a new, US, EOS-40D even though they were out of production and replaced by the 50D. The 50D has received so-so ratings. JSD had one, even though they had to bastardize a kit to sell me one. I was able to register it on-line with Canon, so I know it is a US version.
Sales rep Greg was pleasant, helpful and knowledgeable during my order, suggesting upgrades as ALL the photo sales reps have done with me. I figure I paid full bore for the camera (no free ride with the major photo outfits; they'll get a litte more out of you one way or another). The biggest surprise was the insurance and handling charge of $47.50. I haven't ordered in a long time.
I reveived third day UPS ground delivery (to middle TN) so it was very much on time. The Canon US guarantee card was missing, but all other documentation was included. Canon did not reject my registration. I have had to return only one camera to Canon in 40 years for warranty service.
I'm still in the process of selecting a Canon lens and other Canon peripherals for my new EOS-40D, but when I order I expect I will receive the same level of service again with JSD, or as with any other major photo supplier.
This review was modified by its author, oyvey, on
7/15/09 5:22 PM.