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Stores > Jerry's Artarama

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Store InformationStore Info
Full Rating Profile
  • Jerry's Ar Jerry's Artarama Elite Status
    • Address: 6104 Maddry Oaks Ct
    • Contact: cs@jerrysartarama.com
    • Phone: 800-827-8478
    • Customer Support: 800-827-8478
    • Business Hours: Always open - www.JerrysArtarama.com
    • Fax: 919-873-9565

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.90/10 8.90/10
    Chance of future purchase: Rating 8.17/10 8.17/10
    Shipping & packaging: Rating 7.88/10 7.88/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: Rating 8.33/10 8.33/10

8,607 Customer Reviews

Rating 10/10

!20 Colored Pencils What More Could You Want.

"I would like to thank Jerry's Artarama for the good deal on 120 Faber-Castell Colored Pencil Set.
Years ago I was buying from another company. I was scanning the net and found Jerry's.
The site was easy to use, offering grouping suggestions to help me find things quickly.
I formulated my shopping cart, and checked out knowing that next time ordering would be easier, because mailing address, and shipping address have been logged on to my account.
My order came quickly and was very well packed.

This review was modified by Racoonman on April 20 2016 03:10:31 AM
Rep reply posted Apr-25-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you so much for your kind response. We're very happy to know that you found our website fast and easy to navigate. We're also very excited that you bought the 120 Count Faber-Castell Pencil Set. You will surely enjoy them! We're glad you found us and hope you remain a part of the Jerry's family for years to come!”

Rating 10/10


"Fantastic selection, easy-to-use website, fast shipping, and great prices - Jerry's is the place to buy art supplies."

Rep reply posted Apr-19-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you so much for your response! We are so glad to know you so many great things to say about Jerry's! Thanks for the kind words and we hop you remain a member of the Jerry's family for many years to come!”

Rating 2/10

From great to miserable

"I never thought I’d be writing this kind of review about Jerry’s Artarama. I have been frequent purchaser on their web site for several years. I am a semi-professional photographer and they have been my go-to source for matting and framing supplies for a long time. Historically, their prices, selection, and service has been first class. Even back ordered items were shipped within a reasonable time and phone customer service was very good. Then apparently something went terribly wrong within this organization in the past six months. Let me explain.

In the fall of 2015 I was invited to exhibit a dozen of my framed photographs in a major exhibition to be held in late April 2016. I know this would be lots of work to pull together so I placed a sizable order for materials on November 13, 2016. Some of the items were delivered just fine and others were back ordered until later that month and mid-December. The back order dates kept moving back until mid-February 2016. In January, I called and arranged for Jerry’s to hold onto the items until I returned from travel in mid-March since I could not be at the delivery address until my return. They were very agreeable.

When I returned on mid-March I phoned to arrange delivery and was told that the order had been mistakenly canceled and the items were still back ordered. What followed was a litany of confusion, and several frustrating calls. At various times I was told that these items were back ordered, that two were in the warehouse, and that many were in the warehouse. Typically, I was told that the customer service staff could not make sense of the discrepancy of what was on their computer and what actually seemed to be in house. Most calls involved a long wait while the service reps called supervisors and others in the company. Almost all ended with an admission of error and promise to find out the status. While all service reps were friendly and reassuring, the problem just never seemed to get solved. I was promised return calls four times. Only two calls were returned and those were by Akesha (sp?) who finally figured it all out, called me twice with updates, and finally got the order shipped. Thank you Akesha, you were wonderful.

But the problems did not end there! When I got the billing receipt for the last shipment, the amount billed was 33% higher than when it was first ordered in November 2015! So, yet another call to Jerry’s. The service rep offered only a store credit, not a refund. It took her two consultations with her supervisor and my threat to send the delivery right back to them to finally get a refund.

The last shipment arrived on April 4, 2016, almost five months and countless calls after the order was placed. Now I am really pressed to get the prints prepared for the exhibition in time thanks to Jerry’s.

So, what more can I say? The experience was miserable and I don’t have any idea what happened to this previously smooth functioning organization. New management, systems, personnel? Who knows, but for those who choose to count on Jerry’s Artarama web site for your artistic needs, especially if you need things sooner than five months out, be forewarned that it will likely be a very frustrating experience and you will have to be extremely vigilant and persistent. This experience has turned me from a satisfied longtime loyal volume customer into an embittered review writer. I’ll be looking elsewhere to meet my matting and framing needs.

This review was modified by OneStar on April 06 2016 06:46:31 PM
Rep reply posted Apr-13-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you so much for taking the time to write this review. We do sincerely regret that you had so much trouble getting your situation taken care of. Please know what this is not representative of Jerry's Artarama at all. We do strive to do our best with every customer's problem. I see that you got your refund for the overcharged merchandise, but if there is anything else Jerry's can do for you, please contact us at cs@jerrysartaramama.com or 1 800 827 8478. We appreciate your business and hope that you remain a part of the Jerry's Artarama family.”

Rating 10/10

Great Company..

"I have been using Jerry's for about 2 or 3 years now almost exclusively for all of my art needs. The company is terrific with their deliveries, timely, and customer service is out of this world.. always friendly and offering recourse when needed! On top of it all they have excellent quality and a huge diversity of products that they offer.

The only problem I have with Jerry's is if I can find something online.. they won't match the price. I have had to go to other companies to buy certain items which were considerably less expensive there. I would MUCH rather deal with Jerry's.. but I can't afford to pay almost double for an item. I wish they would price match in the future.

Other than this small inconvenience I HIGHLY recommend Jerry for all of your art supply needs. IMO They are the best company (And I have dealt with quite a few) on the web.

Rep reply posted Apr-13-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for taking our survey! Jerry's does pride ourselves in being fast and efficient. Our customer service team works hard to give the customer what they want and need. Unfortunately, we do not price match, but we do beat out many of our competitors with a lot of our pricing! We consistently run sales and provide coupon codes to help make our items even more affordable. Again, thanks for the review and thank you for being a part of the Jerry's Artarama family!”

Rating 10/10

My new favorite online store!

"I have recently taken up acrylic painting. I've shopped locally at Michael's and Hobby Lobby, but I often find their prices high, or their stock low. I discovered Jerry's through The Art Sherpa, Cinnamon Cooney, and I am in art heaven! My only problem now is balancing my wants/needs with my bank balance. There is so much to choose from, great sales, and flat rate shipping!! I'll say that again, flat rate shipping!! My shipments are fast, include tracking information, and I am so impressed with the packaging. My brushes are cello wrapped to prevent damage, my mediums are also cello wrapped to prevent messy leakage, and my canvasses have all arrived free of any damage. I will be a lifelong customer because I have found my inner creativity!"

This review was modified by dropdeadlegs on March 13 2016 11:58:57 PM
Rep reply posted Apr-14-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“We truly appreciate you taking our survey. Thank you for making Jerry's Artarama your number one place to shop for art supplies! We are pleased to say that we carry a very wide array of items at great prices! Thanks for becoming part of the Jerry's family and we hope that you continue to stay and grow with us!”

Rating 10/10

Great prices, amazing selection and really helpful service... What else could you want?

"I am a professional artist and have purchased from Jerry's many many times in the past 5 years. It has always been a great experience - regardless if in person at their West Palm Beach FL store or on line. I just received a big order from an online order and everything was flawless. Everything arrived in great shape. Except one small thing - one of their suppliers made an error when filling a box of pastels and I ended up with 12 colorsn(x2) instead of the 24 assorted colors promised. I just had the pleasure of speaking with Georgie (one of their phone customer service representatives) and they are sending me out a new package today, at no cost to me. Great prices, amazing selection and really helpful service... "

This review was modified by Swoozie17 on March 01 2016 01:45:24 PM
Rep reply posted Mar-09-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you so much for taking our survey! We are elated to hear that our customer service representative Georgie was able to handle the issue with your pastels. We appreciate your dedication to our company and thank you for choosing Jerry's.”

Rating 10/10

Good prices,fantastic service

" I buy quite a lot of supplies from Jerry's ,and they are my favorite art
supply store. I have bought oil paints,all the way from Soho brand up
to more expensive artist grades. I have found no fault with any of them.
Experimenting with paints,is a large part of painting enjoyment for me.

My wife is bed bound 24/7. You can only watch so much TV,so I decided
to teach her to paint. Thanks to Jerry's,and Soho acrylics,she can slather,
and daub paint to her hearts content. No masterpieces yet,but the glow,
and smile on her face is priceless.

This review was modified by oldsawmill on February 17 2016 08:32:36 PM
Rep reply posted Feb-18-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your compliments. We strike to provide the best possible customer support. If you have any questions or concerns, please let us know!”

Rating 10/10

Great deals!

"I just recently started painting and a friend suggested Jerry's for supplies. I've placed several orders and have been extremely pleased with the fast service. The one time there was a problem, (the cap on a tube of paint broke in shipping), I contacted Jerry's and they immediately replaced it with no questions asked. Didn't even have to return the broken tube. They definitely will have my business for as long as I continue painting!"

This review was modified by Theragirl on February 14 2016 12:15:48 PM
Rep reply posted Feb-17-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you so much for taking our survey! We are glad to hear that you called and got a replacement tube of paint. If you need anything else, please let us know. We are happy to help and happy to have you as part of the Jerry's family!”

Rating 10/10

Great company......

"Jerry's is a great company to deal with. Fair prices, great service, nice quality of merchandise. Things are always packed well so no damage occurs during shipping. Good turn around time when ordering. I enjoy just browsing the site from time to time to see what's new. The SoHo Urban Artist Adjustable Drawing Board Adjustable Drawing Board 19.75" x 25.5" that I recently purchased is fantastic. Great workmanship and love the size of it. If there is anything negative to say about it.... it is the oder of glue or finishing that's applied in the process of making it. I'm hoping in time that oder fades."

This review was modified by cclsorensen on February 12 2016 12:06:48 PM
Rep reply posted Feb-18-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for taking our survey! We appreciate hearing from you. If you have any concerns, please let us know by reaching us at cs@jerrysartarama.com or 1-800-827-8478.”

Rating 10/10

Always will love this store!

"It's been a few years since I've been really able to do my art work, but I'll always use this site for my supplies. They have the quality supplies that I'll never doubt."

This review was modified by JoyfulKatt on February 06 2016 12:05:51 PM
Rep reply posted Feb-08-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“We truly appreciate you taking our survey. Our success is founded on loyal customers like you. Thanks so much for choosing Jerry's!”

Rating 10/10

Art on A budget

"Taking seminars and classes in different art techniques often require buying supplies that I don't have on hand. Jerry's offers the supplies I need without eating in to my budget for the classes them selves. Easy shopping, and super quick shipping makes it a deal I can not pass up"

This review was modified by sundance125 on January 28 2016 09:47:19 PM
Rep reply posted Feb-01-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for choosing Jerry's! We are happy to help save you time and money on art supply shopping for your art education.”

Rating 10/10

Great prices and fast shipping!

"I was looking to add more prismacolor pencils to my existing, getting some oldies replaced and some new colors I didn't have-I found Jerrys Artarama! The prices are great-the more you buy, the cheaper it is, shipping was free because of some great coupons out there and fast! Everything arrived faster than they estimate and was packaged quite nicely! I have already placed a 2nd order from them for Copic Markers now too! They have some great prices and everyday they put something on sale at a deep discount. Site can be slow to load sometimes but for me it is worth it because of the money I saved buying with them!"

Rep reply posted Jan-26-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thanks so much for taking our survey! We are glad to hear that you took advantage of the free shipping for your Prismacolor Pencils. Keep a look out for our new site!”

Rating 10/10

Great place for artists

"I have purchased a lot of items from Jerry's - good prices and good services."

Rep reply posted Jan-26-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thanks for your continued support!”

Rating 2/10

Wasted hours -

"While your prices may be good, I'm beginning to think it still may not be worth it. With regard to my last order, the long shopping list I had compiled disappeared from my shopping cart - for starters. After I reentered the order, your system did not apply the discount to my purchase and the information about the discount(s) that were available was misleading. Finally, the supervisor from customer service did not call back as I requested.

This process was just way to painful.

This review was modified by nanart on January 17 2016 10:14:58 AM
Rep reply posted Jan-18-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for taking the time to post your review. Someone from our customer care team will follow up with you promptly to discuss your experience and make this right.”

Rating 10/10

"I have ordered from Jerry's Artarama many times and have never been disappointed. Everything is packed well so there is no breakage and arrives in good shape. Also my orders arrive in a timely manner. My only complaint is that sometimes the website runs slowly and it takes some patience to finish an order. I did read in other reviews that they are working on their website so I'm looking forward to a faster experience in the future. I think Jerry's prices are excellent and their sales can't be beat. You can be sure that I will be a customer for a long time."

This review was modified by Corki51 on January 13 2016 12:05:18 PM
Rep reply posted Jan-14-2016

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for taking our survey! We appreciate hearing from you. We are working on a new website, and we look forward to serving you again in the future. Thanks for your time, and thanks for choosing Jerry's!”

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