5/5

posted May-22-2013

"I have received my item. It was In excellent condition and within business days. Thank you."

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5/5

posted May-22-2013

"I have finally found a wonderful place for all of my formal needs! JenJen house is great and I definitely recommend them to everyone. Thanks again for surpassing my expectations!"

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5/5

posted May-21-2013

"I just want you all to know, I have purchased custom made dresses from other sites and JenJenHouse is by far the best of the best. The dress was amazing! My daughter still talks about how much she loves her dress and can not wait to wear it again! The construction was unbelievably amazing! The detail in the beading was gorgeous! We will be telling everyone we know if they need a formal dress JenJenHouse is THE place to buy! Thank you so much for supplying such beautiful dresses! "

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5/5

posted May-20-2013

"I am very pleased with my dealings with Jen Jen House. The gown I ordered was GORGEOUS, and their customer service was outstanding. "

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5/5

posted May-20-2013

"I ordered my wedding dress from Jen Jen House in late April using the exact measurements feature. My dress arrived 12 days later exactly as I had ordered. The dress is fantastic! I took it to my cleaners to steam out as it was just shipped in a brown cardboard box inside out inside of a plastic bag. It looks like a $600 dress at least! I will have a bustle added by my local seamstress but I could'nt be more thrilled. My 5 bridesmaids are ordering their dresses from Jen Jen House and my mother has already purchased her mother-of-the-bride dress, which is also so well made and beautiful! Do not hesitate! You will be blown away by the quality, beauty and affordability of the dresses!"

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5/5

posted May-19-2013

"I was reluctant to purchase my daughter's prom gown from JenJenHouse because there was some negative publicity on the internet accusing their website as being a scam and selling knock off dresses. However, they did have some positive reviews so I decided to give them a try. I received my daughter's gown within 2 weeks of ordering it (sooner than the expected turn around time), and it was absolutely beautiful. It was exactly as shown in the picture, with high quality materials used. The beading work was exceptional and we LOVED it! We chose custom tailoring and the gown fit my daughter PERFECTLY. We will definitely shop at JenJenHouse again as our first experience went smoothly and we were 100% satisfied with their merchandise and customer service who responded to all of my inquiries along the way."

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5/5

posted May-19-2013

"I would like to share my experience working with JENJEN House. They are definitely the place to order your dress from. I ordered my beautiful wedding dress from them even though the dress was little small due to me ordering the wrong measurements JENJEN HOUSE allowed me to purchase another dress with a 10% discount on their behalf. I have ordered another dress with the company. I definitely recommend the company. Also, when I took the dress to the bridal alteration store the owner told me how gorgeous my dress looked on me.I'm happy that I chose JENJEN House. HIP HIP HOORAY:) "

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5/5

posted May-19-2013

"Fabulous ! Perfect dress :) Thanks !!!!!"

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5/5

posted May-18-2013

"I received my dress today and I couldn't be happier with how it turned out! I have been very impressed with your customer service and I will definitely look into purchasing more items in the future. Thank you for catering to my needs, it has been greatly appreciated.
Thanks & best regards,
Azka "

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5/5

posted May-16-2013

"JenJenHouse was wonderful. I ordered a dress for my son's Wedding in June. I ordered it towards the end of April and I received it just as they had promised in my confirmation email. They were very timely with the delivery of the dress and the dress is beautiful and fit perfectly. I will definitely order from them again. Thank You again JenJenHouse!"

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5/5

posted May-16-2013

"I have ordered two dresses from JenJenHouse and they are both very different and absolutely gorgeous. The material and workmanship is fantastic. What an amazing deal! The dresses are more beautiful that designer dresses. Just be sure to take your correct measurements if you order custom. "

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3/5

posted May-14-2013

"My mother found this site on her own and found a dressed she loved for a wedding we have coming up. So I went ahead and ordered the dress for her.
The dress came and she tried it on but it didn't fit.I had already checked that it had a 7 day return policy so we planned to return and get the next size up.
Instead of waiting to hear back from them about the return I immediately ordered another dress in a different size in order to make sure it was here in time for the wedding. And figured I could contact them on the weekday about the return.
We are going on the 3rd day with going back and forth with no real solution but that they can't accept the dress back. They have offered me a 20% refund to keep the dress but they will absolutely not take the dress back. Basically they are saying its not their fault the dress is too small for my mother.

UPDATE: Since my review I have talked to customer service over and over and they apologized for the miscommunication. They have agreed to take the return and give me a full refund for the dress. They sent me a return form and with clear instruction on how to send the dress back and when to expect my refund once I do. Also stating they would give me a discount on any future order.
Like I said before my mother loved the dress so the product was never the problem I just didn't want to be stuck with the cost of 2 dresses. "

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4/5

posted May-14-2013

"The dress was finished to a very high quality. Lovely dress, true to size and colour was gorgeous. The only thing was that it was supposed to have tulle material which I was delighted with, however when the dress arrived it was organza instead. I did take the organza from the skirt as it made it too puffy and the underskirt was so nice. All in all a lovely dress."

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5/5

posted May-14-2013

"I ordered this dress to be custom made to size and also changed the length. I found the customer service excellent and fast! The dress was made and posted quickly! The quality and fit of this dress is fantastic and fits my bridesmaid perfectly and looks stunning! Couldn't ask for more, thank you!"

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5/5

posted May-13-2013

"Excellente opinion.
Commande reçue dans les délais, de très bonne qualité!!!
Très heureuse d'avoir fait confiance à jenjenhouse qui m'a permis d'être LA PLUS BELLE à mon mariage"

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