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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
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    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
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    Other

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.21/10 8.21/10
    Chance of future purchase: Rating 8.93/10 8.93/10
    Shipping & packaging: Rating 9.64/10 9.64/10
    Customer service: Rating 9.81/10 9.81/10
    Return/Replacement policy: Rating 9.00/10 9.00/10

1,378 Customer Reviews

Rating 8/10
4/5
modified review posted

"I bought a dress a month ago. After some trouble with the first order a month earlier, I contacted the customer service, which helped me more than I ever expected. When the new order was okay, the dress was here about 2 weeks later. I am totally impressed."


Rating 8/10
4/5
modified review posted

"Ordered an all black dress and the fit wasn't perfect for me so it wasn't what I completely happy about that but it was still a very nice dress and the company worked with me until I was completely happy with my order and communication was good. I was satisfied with my transaction.Coustmer service was very good."

modified review Rep reply posted Nov-23-2014

jenjenhouse, JenJenHouse.com rep has responded

“Dear customer,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

We have sent you an email with top solution to your email address: jlalle****@yahoo.com. Please have a check and give us a confirmation back and we will try our best to help you out.

JenjenHouse service team.”


Rating 10/10
5/5
modified review posted

"JenJenHouse bietet einen excellenten Service, die Kleider waren sehr schnell geliefert und auch qualitativ sehr überzeugend. Das Preis-Leistungs-Verhältnis ist mehr als zufriedenstellend. Weiter so!"


Rating 10/10
5/5
modified review posted

"Gostaria aqui de parabenizar toda a equipe de Jenjenhouse pelo excelente trabalho! Recebi meu vestido e foi exatamente como eu imaginei! LINDO! Vestiu perfeitamente. Trabalho de ótima qualidade. Agradeço pela atenção que tiveram comigo em todo o momento. Obrigada!"


Rating 8/10
4/5
modified review posted

"many thanks to the execellent customer service of Kay!"


Rating 10/10
5/5
modified review posted

"I had an amazing experience shopping at JenJenHouse.com. I was skeptical to buy online for my wedding day but I am so glad I did. The price of my veil was 1/8 of what I would have paid at a retail store and the quality was beyond anything I saw locally. It arrived in 3 days and it was even more beautiful and elegant in person!

Extremely happy with JenJenHouse!
"


Rating 10/10
5/5
modified review posted

"Hi I absolutley loved my dress, I got it in red and its lovelyand very sexy. I found it really easy to order it and it arrived really quickley. Thank you so much ill be ordering another style soon . michele"


Rating 10/10
5/5
modified review posted

"Oh My Goodness! This dress is just Gorgeous!

It arrived in great condition and the workman ship is utterly outstanding. I am definitely going to buy my wedding dress from JenJen house.

Excellent product and service. 10/10!
"


Rating 10/10
5/5
modified review posted

"I have received my order back in under the suggested time. The flower girl dress I ordered was absolutely stunning, I can't believe how pretty and well sewn it is, I had seen some reviews that said do not shop here and I ignored all of it and I'm so glad I did, my wedding is in November and now I can rest easy knowing there is no faults. Thank you Jen Jen house"


Rating 10/10
5/5
modified review posted

"I am happy with my dress, the qualitty is very nice, the shipping is quickly! Thank you very much!!!"


Rating 10/10
5/5
modified review posted

"I have ordered my wedding dress from JenJenHouse.com, and I couldt not be more overjoyed with love for this dress!
It looks just the same as shown in the pictures and it fits perfectly!
I am so in love with my wedding dress, and I would easily buy anything from this web site again!!
"


Rating 10/10
5/5
modified review posted

"The best buying experience I have had, the dress was perfect, I cannot wait till my wedding day. The price, workmanship and delivery superb, would recommend to anyone worried about buying a dress online."


Rating 10/10
5/5
modified review posted

"Fantastisk.
Jeg bestilte en kjole for en uke siden og fikk den nøyaktig etter en ukes tid. For en fantastisk nydelig stoff. Jeg hadde aldri trodd at kjolen skal se så nydelig med en så deilig stoff skal jeg få.
"


Rating 10/10
5/5
modified review posted

"I received this dress exactly 8 days after I ordered it from the other side of the globe! I had it custom made since my measurements span over 4 different sizes on the standard charts. I ordered the dress in dark navy, my favorite color.
It fit perfectly and I won't need even a tweak anywhere. It is beautifully made and I can't wait to wear it to my daughter's wedding this summer.
I am 62 years old, have platinum white hair and love the sassy bow at the waist. It makes me feel fashionable and current. I have silver shoes to wear with it and will accessorize with silver jewelry, which I think will go well with the hair color.

Thank you for your post-order service in helping me to feel confident about how this dress would fit. I absolutely love it!
"


Rating 10/10
5/5
modified review posted

"I just want to thank you for the beautiful dress I received today in Costa Rica, I´m so happy and really impress for the quality of the dress, is so perfect!!!! Thank You!!! I´m a VERY VERY HAPPY BRIDE!"


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JenJenHouse.com is a merchant member
JenJenHouse.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,921 merchant members.