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8 reviews 
posted Jan-30-2012 
“This customer ordered a backpack from our company from Australia. So there are exchange rates and difference in money. In error, we sent the wrong bag, in fact, one that was worth 3 times what he paid for the backpack. Once customer received the wrong bag and contacted us, we immediately sent out the correct backpack expedited shipping. So now he has two bags in his posession. International shipping to Australia for the original bag was around $38 USD. The 2nd bag sent was around $45 USD. We told customer he could return the first bag and we would reimburse him up to $38 USD. He contacted us and said it was going to be more than $80 USD ($125 AU). We immediately responded and told the customer to try sending it via USPS Priority International. He said that was not available. We instructed him to NOT send it back and that he can keep the original bag as it would cost more to get it back. He sent it back anyway and now is disputing the reimbursment. To date, we have not received the bag back. We were waiting for the shipping to comeback back so that we could verify shipping cost. We have reimbursed him for $80 USD more than his total cost to ship. Customer is expecting a full refund and get the bag for free. We are sorry for the mis-understanding and the timing. Had he waited a day or two, he would have been able to keep the 1st and 2nd bag and not had the headache of shipping it back. We strive to make every customer happy, there are a few that will not be satisfied with any transaction. We have modified our policy to improve customer service for both domestic USA customers as well as our many international customers. We have more than 30,000 customer who are pleased with our products, service and turn-around. With regret, there are a few that are not so happy. Best wishes in your future transactions.”
posted Jan-27-2012 “We value all our 30,000 customers and their honest reviews. We strive to exceed expections and continue to do so with almost all of our customers. However, we are not perfect and strive to improve.
In this regard, you contacted customer service and said that you did not receive your package. We immediately contacted Fedex to track your package and file a loss claim on your behalf. We contacted you via email with a suggestion for a alternate shipping address so that we can ship out a replacement package. After no response, we refunded your money and canceled your order. To date, Fedex has not closed the claim and has not paid the claim, so it is still outstanding. I hope you were able to find the product from another vendor in the marketplace. Best regards, Jazzygear Sports Customer Service.”
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posted Jan-28-2012 
![Share](javascript:share_rating({"review_body":"I Bought a Ogio bandit back pack for $68usd($60aud) off jazzygear i then however received The wrong bag (ogio layover retail $180)with an invoice for a guy in canada? I contacted seller and they said they mixed up there orders,they sent the correct one staight away, requesting that i send the wrong bag back to them regular cost mail, and that they would refund me the postage through paypal. I did as they requested and posted it back for 131usd(125aud) and sent the invoice for the return,WITH 0 bags in possestion i am now down double what i had spent. the next day i received the right bag,and a email staiting unbeleivably that jazzy refused to refund me the money for the return shipping because it was too expensive. ok $131usd postage to send back a $180usd bag? even though i had done as they had asked? after several emails and rapid comunication, they still didnt repay the $131usd, untill i made a negitive response on this website, they then beleived that all they owed was $80usd, and repayed it, however im still owed $51usd,i cant see how there error, has still cost me $50usd? i am very angry with there customer service, and will not be buying anything from them in the future, you say you can\u0027t always make every one happy?actuly i was happy with the bag, its great! but the way you have tryed to make all this my fault is just plain low, if you say your a professional buisiness with over 30000 customers then act like it, admit you made the mistake, refund you customer and move on.....appauling!<br><br><br>Reply to jazzy gears responseon the 29th & 30th of January 2012:<br>.I dont want the bag for free, how can i? i paid for it!<br>. im still out of pocket 50usd or 45aud?AND! you got your 180USD BAG BACK!...SO IVE PAID FOR YOUR MISTAKE!<br>. you did not ask me to get a quote via USPS Priority International Mail<br>3. we only send Australia Post in Australia not United States post.<br>4. you never stated that you would only reiumburse $38 postage<br>5. if you wanted a quote for the postage you should of asked<br>6. i told you the cost was $125 AUD not $80<br>7. you told me NOT to send the bag AFTER i had already posted it. <br>8. i did not say it was not \u0022convenient\u0022 and sent the bag anyway. If you read the postage receipt you would see it was stamped with the date it was sent. I was unable to recall the item due to being IMPOSSIBLE to do so as Australia Post send over 22 million parcels over seas per day <br>9. the parcel is due on the 15th of february for delivery<br>10. and finally you have reimbursed me $80usd not the total amount of $131usd! You have only reimbursed me because I have written poor feedback. I hoped we could of managed this better to ensure future transactions between myself and your store. Unfortuntaely now you have spoiled that by writing lies on your response. ","link":"http:\/\/www.resellerratings.com\/store\/Jazzygear_Sports\/comment\/1203353#comment1203353","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Jazzygear_Sports.jpg","store_name":"Jazzygear Sports","username":"Jazza","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"For what I purchased (Ogio Bandit), I do not have any complaints with the item or shipping (free and on-time).<br>Jazzygear, however, did cost themselves some revenue on my order. I was having trouble deciding between the Bandit and Metro bags. Because Jazzygear also had a good price for the Metro bag, I decided to buy them both. In addition, they had another Ogio bag on sale that I decided to buy for a friend\u0027s daughter. If I remember correctly, the three items added up to a bit over $150. Not only was Jazzygear going to charge shipping for the order, they actually took away the free shipping for the Bandit bag (removing the Bandit caused the shipping charge to decrease for the other two bags). <br>If retailer offers free shipping, which Jazzygear does, $150 is above the level that it usually begins. As long as the other two bags were shipping from the same location as the Bandit, any additional shipping cost would be so marginal that the business shouldn\u0027t risk the sell over it. Even if the other items were coming from a different location, they should not add shipping for the one item that would be shipped for free if purchased alone. <br>","link":"http:\/\/www.resellerratings.com\/store\/Jazzygear_Sports\/comment\/1201721#comment1201721","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Jazzygear_Sports.jpg","store_name":"Jazzygear Sports","username":"emeryjl","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great shop. Fast shipping. Prompt email answers. Timing ok.","link":"http:\/\/www.resellerratings.com\/store\/Jazzygear_Sports\/comment\/1200955#comment1200955","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Jazzygear_Sports.jpg","store_name":"Jazzygear Sports","username":"8367","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Absolutely disgraceful!!! The courier company lost our order and Jazzygear filed a claim with them. Jazzygear got their refund from the courier, but we never received our order. I sent several emails and left several voicemail messages and nobody ever had the decency to contact me. This order was placed in November and was a Christmas gift for my son. When the order was lost, I asked Jazzygear to reship it in time for Christmas. It\u0027s the end of January and I\u0027m still waiting for a response from them. I can live with the fact that the order was lost, as I understand that these things happen. All I wanted was for them to rectify the problem. What I can\u0027t live with is that nobody ever returned any of my calls or emails and just left me hanging. This was truly one of the worst Customer Service experiences I\u0027ve encountered.","link":"http:\/\/www.resellerratings.com\/store\/Jazzygear_Sports\/comment\/1200171#comment1200171","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Jazzygear_Sports.jpg","store_name":"Jazzygear Sports","username":"StillWaitingForAnAnswer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We received our shipment within a couple of days. The item was exactly what we ordered, and it works well. Thanks for being so quick with the order.","link":"http:\/\/www.resellerratings.com\/store\/Jazzygear_Sports\/comment\/1192513#comment1192513","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Jazzygear_Sports.jpg","store_name":"Jazzygear Sports","username":"mexsandbabe","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"In a word...OUTSTANDING! I had never heard of them before, and called to ask some questions. Everytime, they were GREAT! The bike arrived FEDEX, and I had a another quick question, and again they were great! If you are looking for great customer service, check them out!","link":"http:\/\/www.resellerratings.com\/store\/Jazzygear_Sports\/comment\/1032153#comment1032153","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Jazzygear_Sports.jpg","store_name":"Jazzygear Sports","username":"pilotfxe","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"GREAT PLACE TO SHOP. HAD EXACTLY WHAT I NEED AND AT THE BEST PRICE. GREAT COMMUNICATION. QUICK SHIPPING. WOULD RECOMMEND TO FAMILY AND FRIENDS. THANKS GUYS FOR THE GREAT DEAL. <br><br>ED FROM LAGUNA NIGUEL CALIF. ","link":"http:\/\/www.resellerratings.com\/store\/Jazzygear_Sports\/comment\/1017861#comment1017861","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Jazzygear_Sports.jpg","store_name":"Jazzygear Sports","username":"luv2rev64","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered snow helmets in this time.<br>I have felt so bad.<br>This shop has no honesty.<br>Out of stock is OK, but information mail was so bad.<br>They sent me email only the word like this.<br><br> \u0022out of stock<br> refunded<br> Thank you!<br> Jazzy\u0022<br><br>This e-mail did not have my name, order good name, order number etc.<br>And after that I checked their web site, the out of stock helmet is able to order still!<br>I wonder they could control their stock or not. ","link":"http:\/\/www.resellerratings.com\/store\/Jazzygear_Sports\/comment\/900396#comment900396","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Jazzygear_Sports.jpg","store_name":"Jazzygear Sports","username":"hideki_oba","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order for a Burley Wagon Trail on September 18 ($367) and had to call 10 days later to check on the status of my order since I hadn\u0027t received any shipping information on the order. Initially, when the order was placed, it was confirmed that the item was available and IN-Stock. The product information states that jazzygearsports.com would ship the order and arrive within 5 days.<br><br>Initially, I sent an email and did not get any response. Then I placed a phone call and left a voicemail and did not have my call returned. So, I called a second time and actually spoke with someone on the phone, who asked to call me back. A few hours later, I received a call and was informed that the trailer \u0022JUST GOT SHIPPED TODAY\u0022. <br><br>Well, it\u0027s been 9 days since that telephone exchange and I still don\u0027t have my trailer, nor have I ever received tracking information for the order. Two days ago, I sent another tracking info request by email...it hasn\u0027t been acknowledged. In the same fashion, I called and only get voicemail. <br><br>In an effort to save $60 off the trailer, I ended up missing a few really great biking fall days to take our dogs on a ride in Western Washington , which many may know are few & far between in the fall. We need to purchase a second trailer for our our third dog...think I\u0027ll just splurge and go get the next trailer at REI - at least I\u0027ll know exactly when I can take possession of it. Final decision on jazzygearsports.com ??? Not worth saving at least $60 if your items are lost and no one responds to your inquiries ","link":"http:\/\/www.resellerratings.com\/store\/Jazzygear_Sports\/comment\/891678#comment891678","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Jazzygear_Sports.jpg","store_name":"Jazzygear Sports","username":"909MD","rating":"1"}, "single");){kind=link}
"I ordered a bike for my sons birthday. The website said it was in stock. 4 days later I get an email saying that the bike is out of stock and that they refunded my money. I appreciate the prompt refund, but am very dissapointed that it took four days for them to figure out that the bike was out of stock. their website needs to reflect that."