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"Improvements could be made in the following areas:1. Often times we are unable to login to JangoMail2. speed at witch mail gets sent out. Sometimes it takes 16hrs or more.3. Building an eblast is cumbersome.4. Option to delete multiple assets at once.5. Sending test mail doesn't often work or it takes a long time for the test to come through.Thanks!"
"Great entry-level email provider. Some handy tools make data collection easy. The new user interface makes managing email easier than ever. Image retention could use some improvement when trying to manage more than several hundred images. Overall a great value for the money."
"We have been using Jangomail for over 10 years and have been very pleased with the service. Particularly the ability to connect directly into our email database and extract data real-time. recently, Jangomail has made numerous improvements to their interface and added more services. Great that they are continually improving."
"Very good customer support and the product does what we need it to!"
"Excellent product and excellent support! Great company! We have used it extensively and will continue to in the future."
"I tried several other email providers before settling on JangoMail. They were by far the most flexible and accommodating to my needs. Their customer service is absolutely first-rate. I do wish their rates were a bit lower, but then, who wouldn't want that? "
"JangoMail is a fine service. We have used their product for 5 years. We like supporting their business because they are local or our organization and they have good customer service.One item we would like to see is a better WYSIWYG editor. Our internal editors often have trouble with the software they use. It is clunky and slow.Another item we would like to see is updated, modern templates. The templates available are old and boring. We'd love to take advantage of modern, cleanly coded templates that offer new ways to display content."
"We were having so many undelivered email messages that I consulted with some colleagues who manage the mass email messages at their institutions to find out how they handled similar problems and I was referred to JangoMail. It was easy to install and it solved the problem as soon as we started using JangoMail. I'm still a new user started only last month but I've seen a great benefit! I have more to learn about it."
"We use JangoMail every month for email campaigns. We send to about 4,600 unique users. We love it. It has click to open rate much better than some of the other players out there (you know who they are). The support has been excellent as well. We don't have very many support issues to begin with but when we did, they were resolved quickly."
"JangoMail is a service we use often with our business for our clients as well as our own organization. The basic system is easy to use with lots of options available. Customer service is usually very helpful and timely!"
"We have been using Jangomail for almost two years. It handles all of our campaign e-mails flawlessly. Being able to create and manage a custom sub-domain as well as validating a secure sender ensures that our campaign e-mails are not filtered as junk mail. It also offers advanced features that allow us to communicate with external sales reps and dealers by linking to our internal databases. This vastly simplifies routine communication with the field via customized reports. The ability to handle HTML formatted e-mail with onboard templates, or our own HTML is invaluable for creating custom communications to our customers. SMS Groups allow us to send out quick notes to numerous sales reps who may not routinely check e-mail. Customer service is exemplary and quick to respond, even to intricate problems. Planned outages are announced in advance and happen during low usage periods. There really are a host of features for the B to B audience to leverage for their routine communications."
"JangoMail is a solid mail service. We use it primarily for delivery and monitoring of transactional e-mails from our web service, but will be adding customer campaign emails in the near future.The integration of the JangoMail email service was easy and straightforward (we're using their SOAP API and SMTP connectivity).It's great to be able to see when e-mails have been successfully sent."
"Jango is Awesome! I started using Jango many years ago when I couldn't find anyone or figure out how I was going to communicate with our data base, we're Mortgage Lenders. Jango has been nothing but top notch through out the years. Superb customer service, intuitive setup and great product I continue and will remain a loyal customer for years to come. I whole heartedly recommend Jango Mail without reservation, they are best at what they do!"
"Their customer experience is awesome. Being new to the platform I had to place several calls to their team for help and guidance. My calls were always answered quickly, efficiently and with much patience :)"
"Enjoy working with it so far. Transitioning to JangoMail was straightforward, and their support team has gotten back to me very quickly when I've sought help. HTML editor is slightly goofy."