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Stores > Jafrum

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  • Jafrum

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3731-A Woodpark Blvd.Charlotte NC 28206
    • Contact: support@jafrum.com
    • Phone: 1-877-GO HELMET (1-877-46
    • Customer Support: 1-877-464-3563
    • Business Hours: 9:00am - 5:00pm EST Monday - Friday.Closed Weekends and Holidays
    • Fax: 704-494-4316

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.02/10 9.02/10
    Chance of future purchase: Rating 9.19/10 9.19/10
    Shipping & packaging: Rating 1.25/10 1.25/10
    Customer service: Rating 8.82/10 8.82/10
    Return/Replacement policy: 0.00/10

6,076 Customer Reviews

Rating 2/10
1/5
2016-11-21

I'll never buy from Jafrum again!

"Sizing was off on a jacket so I contacted the company for an exchange. After speaking with customer service I was told A) I have to pay for the shipping back to the store, even though this is the first time I've needed to return an item. B) I needed to include $10 more for a "processing fee" for them to exchange my jacket for the next size. And finally C) they couldn't reserve or guarantee my item would still be in stock at the time of the exchange. BUT, if I only returned the item, and then purchased the next size I needed as a separate transaction, I wouldn't have to pay the extra $10. This makes no absolutely no sense to put this hassle on a returning customer. And to top it off, I'm looking at a 20% restock fee for my returned item. So I'm now out $40 after shipping the item back. I contacted a different company, who within minutes matched the price on my item, offered free shipping, and even provided a $5 loyalty discount. My family has spent hundreds of dollars with Jafrum and I can SWEAR they will never receive another penny from me. There's plenty of other retailers with better customer service options."

This review was modified by OnlyDino on November 21 2016 12:05:43 PM


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Verified Customer
Rating 10/10
5/5
2016-11-15

Very happy but would like more selection.

"The only thing that was a downer was availability of tall women sizes making it difficult to shop for wife."


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Verified Customer
Rating 10/10
5/5
2016-11-15

"I can't wait to get the items! Great prices!!"


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Verified Customer
Rating 10/10
5/5
2016-11-15

Always Pleasure todo Business

"Great prices and efficient service and delivery"


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Verified Customer
Rating 10/10
5/5
2016-11-14

"Website is very easy to use and had no problem at all."


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Verified Customer
Rating 10/10
5/5
2016-11-14

"Great place for all products."


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Verified Customer
Rating 8/10
4/5
2016-11-14

"The website is a little difficult to navigate using mobile phone."


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Verified Customer
Rating 10/10
5/5
2016-11-14

"Very easy to navigate and a lot of good deals!"


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Verified Customer
Rating 10/10
5/5
2016-11-14

Sales!

"Their sales prices are insane!!!!"


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Verified Customer
Rating 8/10
4/5
2016-11-13

"quick and easy - will watch for future specials"


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Verified Customer
Rating 10/10
5/5
2016-11-12

"Great products for a good price "


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Verified Customer
Rating 10/10
5/5
2016-11-12

"I was confused because it said you only had one item available. I had trouble processing my credit card. I only want two vests not more. please send me an e-mail verifying purchase. also "


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Verified Customer
Rating 8/10
4/5
2016-11-12

"I'll know more after I receive it and if it fits"


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Verified Customer
Rating 6/10
3/5
2016-11-11

We will See

"Good so Far. After I receive product I'll let ya know"


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Verified Customer
Rating 10/10
5/5
2016-11-11

Jackson Hole trip

"Great Experience , this is my third time using Jafrum"


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