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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 3731-A Woodpark Blvd.Charlotte NC 28206
    • Contact: support@jafrum.com
    • Phone: 1-877-GO HELMET (1-877-46
    • Customer Support: 1-877-464-3563
    • Business Hours: 9:00am - 5:00pm EST Monday - Friday.Closed Weekends and Holidays
    • Fax: 704-494-4316

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.02/10 8.02/10
    Chance of future purchase: Rating 7.71/10 7.71/10
    Shipping & packaging: Rating 7.93/10 7.93/10
    Customer service: Rating 6.91/10 6.91/10
    Return/Replacement policy: Rating 6.04/10 6.04/10

2,695 Customer Reviews

Rating 10/10
5/5
modified review posted

"Fast delivery. Nice helment"


Rating 10/10
5/5
modified review posted

"My helmet and jacket arrived very quickly they fit perfectly I defi be buying from Jafrum again!

Busaboi
"


Rating 10/10
5/5
modified review posted

"got what I orderd in good time"


Rating 10/10
5/5
modified review posted

"The shipment was quick and on time. Everything was packed very well. I was very satisfied with the quality of all the products I ordered.Thank you. "


Rating 10/10
5/5
modified review posted

"Great vest at a great price. Looks good and fits fine."


Rating 10/10
5/5
modified review posted

"Nice boots, fit is good, would recomend Jafrum as a great place to shop for your motorcycle accessories and wear."


Rating 2/10
1/5
modified review posted

"Wrong size. But, company is working with me to replace."

modified review Rep reply posted Jan-26-2015

Jafrum, Jafrum rep has responded

“dcame95114,

Thank you for your recent purchase at Jafrum.Com.

If you need any assistance with your exchange please let me know.

If you need any further assistance, please feel free to respond back to this email or contact me at the information provided below.


Sincerely,

Bella Hux
Customer Service Manager
Jafrum International, Inc.
3731-A Woodpark Blvd
Charlotte, NC 28206
Toll Free: 1-877-464-3563
Direct Line: (704) 749-6103
Fax: (704) 494-4316
www.jafrum.com”


Rating 10/10
5/5
modified review posted

"Quick delivery, good communication on status, product was as portrayed in there ad."


Rating 10/10
5/5
modified review posted

"Great products, great service, Jafrum always delivers!"


Rating 10/10
5/5
modified review posted

"Like the quality of the product..."


Rating 2/10
1/5
modified review posted

"Order was not filled, I was advised it was back ordered. Several days later, I was advised that the order was cancelled. Didn't know when it would be back in stock. three days later, I ordered from another company. I then check the price difference with Jafrum. I then observed that the helmet was in STOCK."

modified review Rep reply posted Jan-26-2015

Jafrum, Jafrum rep has responded

“Neal,

Thank you for your recent order at Jafrum.com on 1/8/2015 and on 1/16/2015 for the same helmet. The first order was cancelled due to PayPal restrictions on clearing or posting a payment for an order. We attempted to reach you by phone and email and didn't have any luck. The helmet is available in all sizes except XL. Vega had notified they didn't have an ETA on when this helmet would become available.

I have contacted Vega and the item is still on back order as of today with no ETA. I also attempted to reach you by phone and spoke to your wife. We will do what we can to assist you on your order but unfortunately the item is still not available. We have also notified the web site manager that the XL was allowed to be ordered but was out of stock. We hope we can assist you with this matter. Please contact me at your earliest convenience.

If you need any further assistance, please feel free to respond back to this email or contact me at the information provided below.


Sincerely,

Bella Hux
Customer Service Manager
Jafrum International, Inc.
3731-A Woodpark Blvd
Charlotte, NC 28206
Toll Free: 1-877-464-3563
Direct Line: (704) 749-6103
Fax: (704) 494-4316
www.jafrum.com”


Rating 2/10
1/5
modified review posted

"This company is paying for their reviews on this site. They're a cheap scammer company and don't sell high quality products. The saddlebags that they sell are the worst quality ever. they sag and don't hold their shape. The packaging comes in a simple junk jafrum box. no packing or any material inside. I tried to return the bags but they wouldn't take it back even though it ripped within the 1 month of owning them. So much for their money back guarantee. "

modified review Rep reply posted Jan-26-2015

Jafrum, Jafrum rep has responded

“somo22,

We are attempting to reach you to resolve this issue. Please contact me directly so we can assist you with your concern or exchange. I was unable to locate you in our system with the order number you provided or the name somo22. All our items we sell are under WARRANTY for 2 years. We are a genuine website, we have a genuine store in Charlotte NC. We do not pay for any reviews on this public forum.

If you need any further assistance, please feel free to respond back to this email or contact me at the information provided below.


Sincerely,

Bella Hux
Customer Service Manager
Jafrum International, Inc.
3731-A Woodpark Blvd
Charlotte, NC 28206
Toll Free: 1-877-464-3563
Direct Line: (704) 749-6103
Fax: (704) 494-4316
www.jafrum.com”


Rating 10/10
5/5
modified review posted

"I prefer Jafrum to the other motorcycle rider retailers because they promise to take care of the customer AFTER the sale! Not just before."


Rating 10/10
5/5
modified review posted

"everything fit perfectly quick delivery great prices. Will definitely be doing business with them in the future thank you very much Joe"


Rating 10/10
5/5
modified review posted

"Excellent product and delivery!"


Jafrum is a Merchant Member! Learn more

Jafrum is a merchant member
Jafrum participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,902 merchant members.