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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1745 W. Jarrettsville Rd.Jarrettsville, MD 21084
    • Contact: orders@jackssmallengines.com
    • Phone: 877-737-2787
    • Customer Support: 877-737-2787
    • Business Hours: 9-5 EST M-F, 9-4 EST Sat
    • Fax: 410-557-6413

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.84/10 6.84/10
    Chance of future purchase: Rating 6.94/10 6.94/10
    Shipping & packaging: Rating 6.34/10 6.34/10
    Customer service: Rating 6.03/10 6.03/10
    Return/Replacement policy: Rating 7.26/10 7.26/10

43,859 Customer Reviews

Rating 10/10
5/5
modified review posted

"l was very pleased with the service l recieved thank you regards russell"


Rating 10/10
5/5
modified review posted

"Quick shipping, Great service"


Rating 10/10
5/5
modified review posted

"Timely, correct delivery."


Rating 6/10
3/5
modified review posted

"Shipping cost are bit high, but they have what you need."


Rating 10/10
5/5
modified review posted

"Choke lever was reversed. No problem just switched it in the right direction."


Rating 10/10
5/5
modified review posted

"Very satisfied with your service gave your web site to people I know thank you
"


Rating 2/10
1/5
modified review posted

"Jack's site is great, so went on to order a part they showed as in stock, gave card info etc as payment which was taken straight away, given a delivery date of 8/27/14. part did not arrive ?, looked at e-mails sent to me by Jack's engines, found a new delivery date of 9/29/14, sent e-mail querying this sudden change, got reply not one or two hrs later as indicated on the site ie (use e-mail its faster to reply too?) but a day or so later saying they had to order it ? did not directly answer any of my questions such as why did it show 2 in stock?, asked them to reply as quick as they took my money (did not happen) now still waiting for the part they said was in stock, who knows when it will turn up.
I am fed up with companies like this taking your money under the wrong information and why they charge before shippment is beyond me.
"


Rating 10/10
5/5
modified review posted

"As always the shipping was fast!"


Rating 10/10
5/5
modified review posted

"Igot the proper parts timely, with no problems"


Rating 10/10
5/5
modified review posted

"Very quick processing and shipment."


Rating 6/10
3/5
modified review posted

"well i was not aware my order was not in stock.would have purchased elsewhere still have not received it.. "


Rating 8/10
4/5
modified review posted

"Prices were just a bit high, It was good fast service"


Rating 2/10
1/5
modified review posted

"The ordering was simple and easy, they charged my credit card, simple and easy, when I checked my order status a few days after I placed my order, it looked like everything was in stock just couple of items backordered. I checked again a few more days more items on back order, I checked yesterday everything back ordered. Now my order status next month. I ordered over $ 1,200.00 worth of parts, from this place. If they would communicate with me I would be more understanding.
DO NOT ORDER FROM THIS PLACE.
"


Rating 10/10
5/5
modified review posted

"Items were on back order, but I was notified as soon as they were available, and I received my order within two days. My order was exactly what I needed!"


Rating 6/10
3/5
modified review posted

"Disappointing that some items were not in your stock. Did not order a part I needed fast from local supply as they do not stock it and would have to order it. As it turn out the local supplier would have been faster."


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Jacks Small Engines is a merchant member
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