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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1745 W. Jarrettsville Rd.Jarrettsville, MD 21084
    • Contact: orders@jackssmallengines.com
    • Phone: 877-737-2787
    • Customer Support: 877-737-2787
    • Business Hours: 9-5 EST M-F, 9-4 EST Sat
    • Fax: 410-557-6413

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.79/10 6.79/10
    Chance of future purchase: Rating 6.88/10 6.88/10
    Shipping & packaging: Rating 6.22/10 6.22/10
    Customer service: Rating 5.87/10 5.87/10
    Return/Replacement policy: Rating 7.17/10 7.17/10

43,219 Customer Reviews

Rating 10/10
5/5
modified review posted

"Fast delivery of the parts I ordered. "


Rating 10/10
5/5
modified review posted

"Fast and efficient service. Shipping was prompt."


Rating 10/10
5/5
modified review posted

"Great experience. Quick shipping and good price. "


Rating 10/10
5/5
modified review posted

" This is the second experience in ordering from Jack's. I received the order within five days. On my first inspection, all looked okay but when installing them I noticed one of the six blades was the wrong. I called and explained the situation. They sent out the correct blade second day delivery without any hesitation.
I also asked them a question on installation which they couldn't answer but gave me an 800 number to call the manufacturing company.
Their prices are very competitive. I paid less for the parts and the freight then if I ordered from Amazon with free freight.
Their freight charges are fair, and of course the more you order at the same time the better. They were going to pay the freight for returning the wrong blade, but as it turned out it was not worth it for them to have it returned.
They're easy to talk to and deal with. I had good luck with both orders, very satisfied.

"


Rating 10/10
5/5
modified review posted

"Shipping was extremely fast, product received as described. Highly recommend."


Rating 8/10
4/5
modified review posted

"Thought part was in stock, unaware it had to be be ordered, however the overall experience was a good one."


Rating 10/10
5/5
modified review posted

"Great site - great service. Would be even better if the site showed stock availability at point of sale, but that's not vital - just a nice to have.

The only issue I had with the whole process was a delay at UK Customs, but that's hardly your fault! (PS: all paperwork your end was fine, btw - it was just a backlog at customs that delayed delivery)
"


Rating 10/10
5/5
modified review posted

"Good website, prompt and accurate delivery. No problems. "


Rating 10/10
5/5
modified review posted

"they have and deliver the goods
excellent web site with GREAT information on my equipment
I do not want to use local retailers, Jacks has lower prices
"


Rating 10/10
5/5
modified review posted

"Like the web site for parts look up and reference materials on the different makes and models. Will be purchasing more parts for up coming projects.

Thanks for the great service and parts availablitiy you follks provide.
"


Rating 10/10
5/5
modified review posted

"Easy to do business with and fast delivery"


Rating 10/10
5/5
modified review posted

"Always Professional and on time."


Rating 10/10
5/5
modified review posted

"Ihave purchased several service parts, for different equipment and have found the webs site very easy to use, easy to find the part I need, and receive the parts usually within a week."


Rating 10/10
5/5
modified review posted

"I will be ordering from you again in the future. Thank you very much."


Rating 10/10
5/5
modified review posted

"Thank you for your kind help on the parts I needed to continue my work. I hope to continue getting your services and advise on the future, the overall help was very appreciated and I am grateful for everything, thank you "


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Jacks Small Engines is a merchant member
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