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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1745 W. Jarrettsville Rd.Jarrettsville, MD 21084
    • Contact: orders@jackssmallengines.com
    • Phone: 877-737-2787
    • Customer Support: 877-737-2787
    • Business Hours: 9-5 EST M-F, 9-4 EST Sat
    • Fax: 410-557-6413

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.30/10 7.30/10
    Chance of future purchase: Rating 7.46/10 7.46/10
    Shipping & packaging: Rating 6.88/10 6.88/10
    Customer service: Rating 6.62/10 6.62/10
    Return/Replacement policy: Rating 8.10/10 8.10/10

48,771 Customer Reviews

Rating 10/10
5/5
modified review posted

"Fast delivery, item was exactly as described, good value."


Rating 10/10
5/5
modified review posted

"Got what I ordered. Rec'd it 12/13/14."


Rating 6/10
3/5
modified review posted

"The web site has two different part numbers for what seems to be the same part on the same snowblower. I paid $25.99 to ship a $12.30 part only to find out it was the wrong part. I called to see about returning the wrong one for the right part. The return shipping would be my expense so no sense in that. The right part is $18.55 plus another $25.99 shipping. Now I'm out over $84.00 for a $18.55 part. Not too happy but I take part of the blame for not thoroughly checking into why there is two part numbers for what appears to be the same part on the same machine."


Rating 10/10
5/5
modified review posted

"I found the products I needed quickly no hassles or problems delivery was also quick will recommend and use again when needed"


Rating 10/10
5/5
modified review posted

"Anytime i need a part for my lawn mower all i have to do is search jacks small engines website. They always have the parts i need and i receive my order in just a few days. I would recommend jacks small engine to any of my family and friends."


Rating 10/10
5/5
modified review posted

"Access to website was simple, order was shipped in timely manner. Prices were reasonable. Thank you."


Rating 10/10
5/5
modified review posted

"Nobody local would work on or supply parts for the Subaru engine on my garden tiller. An on-line Google search brought me to Jack's Small Engines who not only had the parts I needed but also detailed schematics I needed for installation of the parts. I'm certainly keeping them in my "Favorites" list for future needs."


Rating 2/10
1/5
modified review posted

"Instead of letting me know my parts weren't in stock, they have just continuously pushed back the orders. We have zero parts but they have taken my $325. I have now received 3 emails (one each week) telling me my parts have been pushed back another week. Should have just ordered directly from the dealer. Won't make this mistake again. "


Rating 8/10
4/5
modified review posted

"I was very please with the ease of ordering and promptness with delivery. The frustration was that I paid $7.50 to ship a $3 part that probably didn't even weigh 1 oz.? Pretty crazy!"


Rating 10/10
5/5
modified review posted

"Good job correct parts, short shipping time,thanks "


Rating 10/10
5/5
modified review posted

"Got my snowblower parts very quickly
Jacks is a great resource for small engine parts.
"


Rating 4/10
2/5
modified review posted

"all parts appeared to be in stock when ordered. have not yey received any part of order."


Rating 10/10
5/5
modified review posted

"My order went smoothly. I have put "Jacks" in favorites list."


Rating 10/10
5/5
modified review posted

"Very superb experience getting some offbeat parts for snow blower. Called about order status once, wonderful person on other end! (Some parts on backorder). Rapid shipping, all correct, well packed. Jack's has expanded with great web site past couple of years. Thanks Jack's for wonderful folks like yourselves! - Rick, in Ohio."


Rating 10/10
5/5
modified review posted

"My order came in a reasonable amount of time and what I received was as advertised. I have up to this point had a pleasant experience with Jacks Small Engines. "


Jacks Small Engines is a Merchant Member! Learn more

Jacks Small Engines is a merchant member
Jacks Small Engines participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,921 merchant members.