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"I ordered a jacket + pants suit combo through JackThreads that ended up being a bit too small in the waist for me. I wasn't going to complain about anything, but I got an email from them asking if everything went ok with my recent order. I decided to call the number included in the email and talked to real, live human that solved the issue in less than 2 minutes. They took the suit back, returned my money, and were extremely kind every step of the way. I was prepared for some lackluster service from these guys, but ened up getting the best experience I've had in a while. "
"I placed a large impulse order several months ago because I saw that there was a sale on basic t-shirts. When they arrived their color was significantly different from how it appeared in the site's pictures. I typically wear a size small t-shirt, but these fit much baggies than a typical t-shirt does on me and there were no smaller sizes available. In fact, you're lucky to find an item in anything smaller than a medium.I then had to pay for return shipping (unlike some competitors) and, as per store policy, I was only able to get store credit on my account, not real money, like I had paid. I was lucky to get that, as many items are not returnable, which isn't suspicious at all.I placed an order on September 11 in order to use up my store credit so I could be done doing business with the company. I was disappointed to find out that store credit cannot be used towards shipping costs. Instead, I had to pay more money for shipping and processing that is in no way worth it. It is now October 1 and my order has just shipped and will be here by the end of the week, October 4, for a grand total of 25 days. Sometimes you have to put up with bad service to get what you want, but what makes this store a joke is that competitors, such as ASOS, offer free shipping both ways, package orders within hours of receiving them and offer helpful customer service on the rare occasion their order does not arrive within 9 business days (although it is usually less), and offer a wider variety of choices.I've only been happy with one article of clothing I've ever purchased from JackThreads and it was only because I paid top dollar for it. Most of their clothing comes in styles that will go out of fashion quickly. There's no good reason to shop with this store because you can always find a better deal with a better experience."
"I received a mens necklace from them and it began to rust within a week. I didn't even get it wet. I am 20 days into the return process and they still have not provided credit back. Contacted customer service and never got a response. That's 24 dollars in the toilet. Hope you learn from my mistake!!!"
"You know how you risk buying things from "websites with good sales" but in the back of your mind you know something bad is going to happen because of it? This is one of those.My bank account was hacked just by the information I had on the jackthreads website. That's all it took for someone to use over $300 of my funds.I'm glad I never posted a positive review about jackthreads before; I had actually ordered a few things in the past before I was robbed and the service was fine. But this is just unforgivable. I kinda had a feeling the site was too good to be true, and that something bad would happen. I was right. By the way, I was planning to do a lot more shopping with them, but I think I'll never shop there again regardless of what they tell me. Again, this is a risky website to spend your hard-earned money (for those of us who work for it) even though it has hundreds of thousands of social media likes. It was good while it lasted I guess."
"I don't know what everyone is saying about bad customer service? I have had great customer service! Even AFTER reading all the reviews on jack threads, I still decided to order some things and was a little nervous not knowing if something would go wrong. Well, nothing went wrong! All my shipments arrived on time and along with emails about when they were shipped and the tracking info! I have now ordered from jackthreads 3 times now. No regrets. They have GREAT customer service, as well as great products. I love them and will be buying more things from them."
"Ordered a hoodie, necklace and a pair of sunglasses from JackThreads, about a week ago. The next day started to read some of these reviews and freaked out. I did not receive a confirmation email and had no way of checking my order. Let my bf know too not to get to excited because of all these reviews. But today i received the package. Everything was exactly as ordered in great quality! I recommend this site to anyone looking for good style at a cheap price."
"AVOID DOING BUSINESS WITH AT ALL COSTS!!!They miscalculated their own inventory and couldn't process my order. They only alerted me about it AFTER my payment had been processed, 2 days after I made the order. Now I am receiving only 1 shirt for the same price that I was supposed to be getting 2 shirts for.This is an excerpt I received from them in an email;"We're terribly sorry to let you know that we are unable to fulfill a portion of your recent Jackthreads.com order(#189XXXX) because of an inventory error we made at our warehouse. Our attempt to arrange for a replacement order from the brand was unsuccessful, so we have refunded you in full for the item(s) based on your original method of payment"Now I am left with store credit that I did not desire and would have to give up even more money to actually use it to pay for shipping costs.In short, do not do business with this company. Don't let them make the same mistake with you as happened to me."
"I stumbled across this page whilst beginning to worry about whether or not I'd actually ever end up recieving my package because they never sent a tracking #, my fears were only increased upon reading these reviews saying it took them months to receive their order and to check from where my goods originated, I looked and found two to be from china, one from India, and one from South Korea and at this point figured I was screwed, however I waited one more day and sure enough my order had been shipped, and it was in transit to be delivered Wednesday, a day before the estimated arrival, while it did take close to a week to ship (about five days), my order was still on time and so I'm writing this review just to give some contrast to all the negative reviews and to say that not every order ends up taking months or getting lost etc. this however was my first order so I don't have a means of determining if I was lucky or not but regardless, saved a lot of money and I'm getting my stuff..."
"Wish I would've seen this site before I ordered from JackThreads. Unlike most of the people below, my delivery only showed up 1 day late from when I was originally told it'd show and 9 days after I placed the order. However, the quality of clothes I received is embarrassing. It feels like construction paper that will tear after wearing it one time. I'd consider returning it, but there's no way I'd consider ordering anything else from these scam artists. Also, I have NO idea where they come up with these 'brands' -- every item I ordered (three shirts, 1 shorts) had the same unknown logo sewed in to the shirt...even though they were advertised as popular brands. AVOID AT ALL COSTS"
"Summary: Bought 2 watches, took almost a month to get, neither watches work.Detail:Ordered 2 watches. Took 1.5 weeks to receive a 'Your order was shipped' email. According to the tracking at USPS, it *actually* shipped a week after I received that email (so 2.5-3 weeks from order date). When I received the 2 watches they were just crudely tossed into a box which I thought was weird. 1 was in a plastic sleeve, the other was just loose with no wrapping what-so-ever. Neither watches work.*Let me repeat that: neither watches work.*I only gave it a star because the option of no stars was not available."
"Bought a Threadless.com t-shirt from JackThreads. I got $4 dollars off but had to pay $5 to ship it and I won't get it until a month later. After I realized how cool the shirt was, I went to the actual Threadless.com website and paid $10-$15 a shirt, for 6 shirts, with free shipping. I wish I would have just bought this shirt directly from Threadless along with my 6 other shirts because then I'd be wearing it right now, for a cheaper price, instead of waiting."
"Ordered product day after Thanksgiving and ruined Christmas for my handicapped Nephew...you guessed it. Not on time. Then they sent the wrong watch. Resent another and that was wrong too. They promised me the world then would not respond to me. Then in a moment of weakness, I tried to order another watch and guess what...out of stock. Read-THEY NEVER HAD THE WATCH. This place is a total scam. Stay away from them at all costs. They may talk nice to you on the phone ( if you can reach them ) but it's all a big show."
"This business is exactly what you want to avoid at all costs. On their website it looks as if you have just hit a goldmine of good deals. What you miss however is the absurdly long shipping times, their utter lack of customer service, the cheaply made products (NEVER buy a watch, they break almost immediately), and their almost criminal return policy of store credit. PLUS you have to PAY to ship their shit back to them! Fuck everything about Jackthreads. Never have I had a worse online transaction."
"Jill: Hello, My name is Jill. How may I help you today?Jill: We have not heard from you. Do you wish to continue the chat?macfa017: I have not yet received my package that I ordered nearly two weeks ago. I tracked the package and it says "in transit". Do you know when I should be expecting to see my package? Thank youmacfa017: It is order number 7484001183594 - thanks for your helpJill: Just a moment while I check that out for you.Jill: It looks like something happened to this shippingJill: USPS picked it up and then now there is no tracking for it.macfa017: Do you have any idea as to what I should do about this?Jill: I am going to process this refund as undeliverable. I am very sorry about this.Those that rated this company as "5 STAR" clearly haven't had any problems. It has nothing to do with the amount of delivery time it takes- this is something that you should be prepared to wait for. However, when an order just doesn't show up? Get's lost? Never was sent? Oh but my card was charged..maybe they should wait to charge individuals for their items until the customer actually receives their order. Or here's an idea, maybe hire staff to go through the orders and double check that they were processed, sent, and received. But wait, that's why everything is discounted because they probably aren't paying their employees enough..."
"I don't understand how they don't have a solid 5 stars. Every person I have dealt with there has been extremely laid back, easy to talk, and always extremely helpful. I have never had a better customer experience ANYWHERE. Need an example? I accidentally had two packages ($150 in total) shipped to my old apartment building. They were confirmed as delivered, but were neither there nor at the post office. USPS literally said "Sorry, they were probably stolen. Nothing we can do." and hung up on me. I called JackThreads thinking maybe they'd give a discount for my trouble. Nope. FULL REFUND with no hassle. They are phenomenal. These negative reviews must have dealt with a different company."
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