Apparel & Jewelry
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"Wish I would've seen this site before I ordered from JackThreads. Unlike most of the people below, my delivery only showed up 1 day late from when I was originally told it'd show and 9 days after I placed the order. However, the quality of clothes I received is embarrassing. It feels like construction paper that will tear after wearing it one time. I'd consider returning it, but there's no way I'd consider ordering anything else from these scam artists. Also, I have NO idea where they come up with these 'brands' -- every item I ordered (three shirts, 1 shorts) had the same unknown logo sewed in to the shirt...even though they were advertised as popular brands. AVOID AT ALL COSTS"
"Summary: Bought 2 watches, took almost a month to get, neither watches work.Detail:Ordered 2 watches. Took 1.5 weeks to receive a 'Your order was shipped' email. According to the tracking at USPS, it *actually* shipped a week after I received that email (so 2.5-3 weeks from order date). When I received the 2 watches they were just crudely tossed into a box which I thought was weird. 1 was in a plastic sleeve, the other was just loose with no wrapping what-so-ever. Neither watches work.*Let me repeat that: neither watches work.*I only gave it a star because the option of no stars was not available."
"Bought a Threadless.com t-shirt from JackThreads. I got $4 dollars off but had to pay $5 to ship it and I won't get it until a month later. After I realized how cool the shirt was, I went to the actual Threadless.com website and paid $10-$15 a shirt, for 6 shirts, with free shipping. I wish I would have just bought this shirt directly from Threadless along with my 6 other shirts because then I'd be wearing it right now, for a cheaper price, instead of waiting."
"Ordered product day after Thanksgiving and ruined Christmas for my handicapped Nephew...you guessed it. Not on time. Then they sent the wrong watch. Resent another and that was wrong too. They promised me the world then would not respond to me. Then in a moment of weakness, I tried to order another watch and guess what...out of stock. Read-THEY NEVER HAD THE WATCH. This place is a total scam. Stay away from them at all costs. They may talk nice to you on the phone ( if you can reach them ) but it's all a big show."
"This business is exactly what you want to avoid at all costs. On their website it looks as if you have just hit a goldmine of good deals. What you miss however is the absurdly long shipping times, their utter lack of customer service, the cheaply made products (NEVER buy a watch, they break almost immediately), and their almost criminal return policy of store credit. PLUS you have to PAY to ship their shit back to them! Fuck everything about Jackthreads. Never have I had a worse online transaction."
"Jill: Hello, My name is Jill. How may I help you today?Jill: We have not heard from you. Do you wish to continue the chat?macfa017: I have not yet received my package that I ordered nearly two weeks ago. I tracked the package and it says "in transit". Do you know when I should be expecting to see my package? Thank youmacfa017: It is order number 7484001183594 - thanks for your helpJill: Just a moment while I check that out for you.Jill: It looks like something happened to this shippingJill: USPS picked it up and then now there is no tracking for it.macfa017: Do you have any idea as to what I should do about this?Jill: I am going to process this refund as undeliverable. I am very sorry about this.Those that rated this company as "5 STAR" clearly haven't had any problems. It has nothing to do with the amount of delivery time it takes- this is something that you should be prepared to wait for. However, when an order just doesn't show up? Get's lost? Never was sent? Oh but my card was charged..maybe they should wait to charge individuals for their items until the customer actually receives their order. Or here's an idea, maybe hire staff to go through the orders and double check that they were processed, sent, and received. But wait, that's why everything is discounted because they probably aren't paying their employees enough..."
"I don't understand how they don't have a solid 5 stars. Every person I have dealt with there has been extremely laid back, easy to talk, and always extremely helpful. I have never had a better customer experience ANYWHERE. Need an example? I accidentally had two packages ($150 in total) shipped to my old apartment building. They were confirmed as delivered, but were neither there nor at the post office. USPS literally said "Sorry, they were probably stolen. Nothing we can do." and hung up on me. I called JackThreads thinking maybe they'd give a discount for my trouble. Nope. FULL REFUND with no hassle. They are phenomenal. These negative reviews must have dealt with a different company."
"Worst customer service I have ever encountered. They tend to copy+paste what's already written on their website. I have had three orders gone wrong. First one got lost in the mail, and because they ship via UPS (that already sucks) and only standard (no additional tracking options), if shit gets lost, it's lost for good, and you ain't ever getting it. Jackthreads customer service reps tell you to sign up for UPS MyChoice because it's "free" and easy to change delivery addresses, but that's not true. It's $40 to sign up for MyChoice, and MyChoice only provides shipping/receiving options that FedEx provides for FREE. Albeit, the second one was because (as they clearly state on their website), that if you are not available to receive your package and it gets sent back to the warehouse, it cannot be recovered. That's fine if it's detailed on the website, but I just wish one of their reps would fucking explain WHY the item is unable to recovered. Where the fuck does it go? Outer-space???Second time around was because they sent me the wrong item, and I asked them via the form field that's on their website, "do you have the item I ordered in stock. If not, I won't bother returning the [wrong] item I received. [Desired item's name, sku #, size]" I get an email back from Myra, and as if she didn't even read my message, she copy+paste's their return instructions. Bitch, I don't care about making a return, I just want to know if you have that item or not! After I made that clear, I get an email from Patrick (http://www.linkedin.com/pub/patrick-macdonald/23/220/3a7) asking:"Hello,No worries, I'll be happy to check on that. What is the Brand and item name? From here we can see if this is available to set up an exchange.Please feel free to contact us if you have any additional questions or concerns."Are you fucking kidding me? How many times do I have to repeat myself? Since when did a bot assume the identity of a real person? I have ordered at Jackthreads previously where, believe it or not, I actually got the shit that I wanted! But since they've been screwing up, it's about 3/3 right now. I'm thinking I'll just pay full price from the brands they represent, than risking wasting my time any further."
"I understand the JackThreads discount flash-sale model so I understand that sometimes items will ship blazingly fast and sometimes they will take 2 weeks because I'm getting a KILLER discount regardless. They make the freshest gear affordable for an average dude's budget and their customer service is phenomenal. Love it! "
"CANADIANS CUSTOMER: AVOID !!!!The site is OK, quality is alright and shipping was fast.HOWEVER: They only ship with UPS which charges outrageous brokerage fee, the duty fees will be high since almost all their items are made in Asia, and you will have to pay sale tax (HST) on top of it all. Therefore, their bargain prices end up being higher than regular store prices. But WAIT, THAT'S NOT ALL: If something doesn't fit, you will have to pay to ship it back since their special return system is only for US customer. AND TO TOP IT ALL, THEY DON'T REFUND, YOU WILL ONLY GET STORE CREDITS, LETTING YOU EXPECT THE SAME BROKERAGE FEES/DUTY FEES HELL FROM UPS AGAIN. To be fair, the fact that fees and taxes will be charged for Canadians customer is mentioned before you order. But guess I was an idiot to trust a major company like UPS to charge reasonable prices. "
"Placed: August 23, 2012Number: 970521Total: $153.91Status: Shipped October 9, 2012 - still not recieved.WTF.My experience, in a word.Horrible.I placed my order and it was to ship in 2weeks, it's now 46 days and nothing. I've twice gotten the "I'm sorry to hear that." and "I'm sure it'll be soon."and the chat is garbage. Just a bunch of "I can't do anything for you." and "very sorry to hear that."How is that going to make me a satisfied customer?"
"I bought a few items from jackthread, and the quality of the product is disappointing. So, I returned it, and I found out they only returned my money as their STORE CREDIT!!!! I paed for return shipping as well. Thats not the end! When I try to use these STORE CREDIT, I HAVE TO PAY TAXES AND SHIPPING USING CREDIT CARD(NOT STORE CREDIT!!)I am very disappointed how this flushing,ny (chinatown) company run business. ONCE I BUY IT, I AM STUCK HERE! THEY WONT LOSE MONEY AT ALL! AVOID AT ANY COSTS"
"Overall excellent purchase experience and customer service. Great prices on name-brand products.Unfortunately it will sometimes take over a month to get your items, but estimated shipping dates are clearly marked for every product. I've placed dozens of orders from these guys, and they almost always arrive on or before the estimated date. On one occasion, their vendor was unable to supply an item I ordered, but the JackThreads customer service credited that order, and provided an additional discount on a future order. "
"I don't see how all these 1 star reviewers can miss the bold 'Estimated Delivery' text right above the big, red 'Add To Cart button' on every page. Some items will estimate a weeks shipping, and not very far down on the same page, it will tell you that the items origin is somewhere close by. Then on the items that estimate a months shipping, the items origin will usually be china (this isn't shocking if you've ever shipped from china). It's not rocket science, and if you actually read the information it will tell you exactly what you're going to get, when, and why. Also if you search for the same item on the brands website or even amazon, you can see the discount is legit."
"Terrible. Terrible terrible terrible. They finally included a tiny little warning before you place your order about the fact that it may take 1 to 2 months until you actually receive your order. But regardless, it seems like all their items on the website are the rejects from the supplier that they are buying from. For example, this is what I ordered:http://www.jackthreads.com/data/products/images/7/6/76827/CoachellaUSPocketTankWhiteA.jpgand this is what i received: http://oi49.tinypic.com/14xyo7l.jpgAnd this is after waiting one month.One positive note: their new online customer service by chat is great! If receiving online shopping items was like Christmas, JackThreads would be the Grinch."
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