34,027 stores
1,035,666 reviews
2314 shoppers online now
34,027 stores1,035,666 reviews 2314 shoppers online nowRetailers compete for the best price! Type in a product, or brand.
Computer Hardware & Software, Consumer Electronics, and Cellular & Accessories
6,462 reviews![Facebook share](javascript:share_rating("{"link":"\/store\/J_R_Computers","store_thumb":"\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","store_rating":9.48,"total_reviews":"6462"}", "store");)
Share Store Rating!
posted Feb-03-2012“If you read our reviews, you will note that our easy, consumer-friendly 30 Day Return Policy is often cited in positive testimonials by 99.9% of our customers. Unfortunately, this is one of the very rare cases where we respectfully disagree with our customer.
When this customer called us to get a Return Authorization, he was advised that there would potentially be a restocking fee and that he would be responsible for the shipping charges both ways. He agreed to these terms and conditions so we issued the authorization. The restocking fee in this particular instance was used to cover the shipping expenses both ways with a small fraction towards a restocking fee, to cover a small portion of the losses we will incur by selling this item as used.
In very rare cases, if an expensive item (like a TV) that is not defective is returned but cannot be sold as new, we will impose a restocking fee to help defray our expenses. This practice is followed throughout our industry and we don’t believe it is unreasonable is this case or ones like it. Fortunately, as stated above our need to impose a restocking fee is very, very rare. However, in this case we believe it was necessary.
Jim at J&R
jtq@jr.com
1(800)426-6027”
Check out what's going on in the forums
| Forum Post |
| microsoft office file validation update by slimcan |
| DHgate.com by PhotoBitz |
| ASCENDTECH IS A SCAM by bjbinc |
| AllPCZone Lied! by Yausser |
| FS: 4x WD30EZRX 3tb SATA 3 NIB by Locutus |
Our sister site Dealighted keeps track of amazing deals for shoppers. Visit Dealighted now!
Share your shopping experience,
write a review!
Visa / Mastercard
American Express
Discover
Money Order
COD
Check
Wire Transfer
International
Online Ordering
International Order
posted Feb-01-2012![Share kotlubaj review](javascript:share_rating("{"review_body":"Very professional staff. No problems with the item. ","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/comment\/1214805#comment1214805","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"kotlubaj","rating":"5"}", "single");)
Share review
5/5
posted Feb-01-2012![Share Paulf2109 review](javascript:share_rating("{"review_body":"J&R Music and Computer World is spectacular. I ordered a Snaus System F228-B1 wall mount for a 60 inch plasma TV. The item was shipped within 2 hours of placing the order. Most important, the selling price at J&R was the best I had seen. Packaging was impeccable, and the shipment was received in a most timely manner. Hats off to J&R. I highly recommend, I most certainly will by again. J&R is obviously a company that strongly emphasizes customer service.","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/comment\/1214713#comment1214713","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"Paulf2109","rating":"5"}", "single");)
Share review
1/5
![Share cheme101 review](javascript:share_rating("{"review_body":"Several months ago I ordered a 65\u0022 HDTV from J&R and decided to return it. <br><br>Well, I hate to say but the return turned out quite bad. <br><br>Here is the wording in their return policy (the exception mentioned below is for personal health care items, DVDs, CDs and software):<br><br>\u0022J&R offers an exclusive 30-day exchange\/refund policy on mail order and web purchases, and a 14 day exchange\/refund policy on retail store purchases. If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization from J&R (see exceptions above). Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Web and mail order purchases require an RA (Return Authorization) number. For an RA (Return Authorization) number, call Customer Service at (800) 426-6027. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection. All exchanged\/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer\u0027s carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.\u0022 <br><br>Sounds pretty good huh? Unfortunately, it\u0027s not worth the bytes it\u2019s stored on.<br><br>Here is what happened:<br><br>Everything was returned in new condition, but they called and said there would be a 10% (around $450) restocking fee. Of course I said I followed the policy and returned everything in a new condition which they did not disagree with. They then stated that it was shipping fees they where charging me for and the actual restocking fee was small (I am actually OK with a small restocking fee.) I stated that the shipping to me was $75 and I was told when I received the RMA that I would be charged $75 for the return shipping. I was OK with this. The conversation in which the $75 return charge was discussed was recorded on their end as they record customer conversations. But in the end, they choose to ignore this and charged me $450 ($220 each way less the $75 I already paid) for shipping and a small restocking fee ($85, I assume). They basically told me they where sorry but would not honor what they had previously explained would be the return shipping charge or honor their written return policy because I returned the item.<br><br>So, there you have it.<br><br>Don\u0027t make the mistake I made; go with someone that will actually honor their return policies and charge you return fees that have already been agreed upon prior to shipping the item back. Rest assured that I will be pursuing all possible avenues to recover the money stolen by J&R based on their deceptive and fraudulent business practices and policies.<br>","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/comment\/1214527#comment1214527","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"cheme101","rating":"1"}", "single");)
Share review
![Share sujatha review](javascript:share_rating("{"review_body":"Its very good company . My husband told me about this company, because he order almost everything from them. Item that I ordered arrived on time and the price is also good compatible with other companies","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/comment\/1214327#comment1214327","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"sujatha","rating":"5"}", "single");)
Share review![Share bdubz23 review](javascript:share_rating("{"review_body":"Great company to deal with. They were very helpful and shipped product very quickly.","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/comment\/1214183#comment1214183","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"bdubz23","rating":"5"}", "single");)
Share review
![Share VRinger review](javascript:share_rating("{"review_body":"J&R has always been great and Computer World is OK I\u0027m sure. The product, however, left much to be desired and was very disappointing. It\u0027s a Sylvania 7inch mini-tablet. It\u0027s unlikey we will ever use it but it\u0027s opened and I tried to set it up so it\u0027s just too much trouble to send back. ","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/comment\/1214095#comment1214095","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"VRinger","rating":"4"}", "single");)
Share review
![Share speed322 review](javascript:share_rating("{"review_body":"Very happy with my purchase of Logitech Harmony One Remote from J&R Music and Computer. Good pricing and easy ordering and fast delivery of remote. ","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/comment\/1214013#comment1214013","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"speed322","rating":"5"}", "single");)
Share review![Share calenpope review](javascript:share_rating("{"review_body":"Product was exactly as described and arrived within 3 days of placing the order. Price was much lower than others I found online. Very pleased :)","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/comment\/1213989#comment1213989","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"calenpope","rating":"5"}", "single");)
Share review![Share filley review](javascript:share_rating("{"review_body":"These are wonderful binoculars! Comfortable, good wt. Perfect for viewing. I can see great detail with my birdwatching as well as boats and the waterways from my l0th floor condo. I like the case and strap arrangement where I can clip the view covers. THe price is right compared to other sellers. ","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/comment\/1213917#comment1213917","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"filley","rating":"5"}", "single");)
Share review
"I ordered a Norelco shaver from J&R and it came on time as scheduled. The package arrived in good shape with none of the component parts missing. But I had some questions on the handling charges and called J&R. A customer service rep by the name of Francois helped me to solve my problems promptly in a professional and extremely efficient manner and I am very pleased with his service. "