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Store Rating and Reviews J&R Computers

Homepage: http://www.jr.com Shop Now at J&R Computers
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 9.26 / 10
Six-Month Reviews: 999
Lifetime Reviews: 1514

   


Lifetime Rating: 8.39 / 10
All Stores Avg.: 8.13
7.42 Pricing of Products and Services
8.48 Likelihood of Future Purchases
8.74 Shipping and Packaging
8.57 Customer Service
7.96 Return or Replacement
Show Reviews Read all 1,514 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
23 Park Row
customer support email:
custserv@jr.com
phone:
800-806-1115
customer support:
800-426-6027
business hours (est):
7:00am - 12:00am Mon - Fri

FAX: 800-232-4432


Trust and Ethics Policy
 J&R Computers Customer Reviews
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Reviews 1 - 15 of 1539
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Very Satisfied
Reviewer: nsrrlady
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11/18/09 5:31 PM
I looked for a good deal, and just what I wanted, and I found it here. The communication was great from start to finish. The shipping was a lot quicker than I imagined. The item was just as described and will make my Granddaughter very happy for her Christmas Eve birthday.  
I certainly would do business with this company again.  
 
Thanks J&R for a very pleasant shopping experience.

Very Satisfied
Reviewer: papawilli
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11/18/09 4:42 PM
First time I've done business with this company, but I'll certainly do more with them. They had what I was seeking and at the best price on the web... at least from what I found. The shipping charges were very fair, and I had my product within a couple of days. All in all, a good company with which one can feel comfortable doing business. Thank you.

Very Satisfied
Reviewer: jrpurchase
Click Here to See the Profile for jrpurchase

11/18/09 1:50 PM
Simply put: JR is the store I always trust.  
 
I just purchased a photographic system (canon 7D + 24-70mm f/2.8L + 70-200mm f/2.8L)from them. The experience has been fantastic. No sales pressure to purchase additional items. The process is quick and simple. Today (11/18/09), I received my whole package. The sales person, Alex, is very helpful and professional.  
 
Just went back and ordered a HD projector from them yesterday.  
 
Highly recommended from me.

Very Satisfied
Reviewer: LeaW
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11/18/09 8:40 AM
I made an order threw Amazon.com and returned product because it was an Apple product and was not compatible with my phone. I call custermer service on Nov 18 to request help with finding a product that would be compatible and was met with exelent result. Custermer service imploy "Casondra" was verry nice and helpfull. The man "forgot name" who helped me find the blue tooth was exstreamly helpful as well. They worked quickly, acritly and were out standingly plesent to speak with. Best custermer service I have incountered in quite a while. Thank you guys for your help and exspirence The impoies I spoke with were clearly grate moddles and gave a verry good presentation of your business.

Very Satisfied
Reviewer: lovingelectronic
Click Here to See the Profile for lovingelectronic

11/17/09 10:15 PM
Ordered Toshiba Qosmio X505-Q850...The customer service answered my call quickly and matched the price and on top of that gave me $10 off...I ordered it around 0100pm and was shipped the same day...

Very Satisfied
Reviewer: tygambrell
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11/17/09 3:54 PM
I purchased a Nikon D300S from the website. I received a confirmation email about my order within 15 minutes of placing the order. There was no email for me to call them to verify anything as you may get from other sites. Shipping confirmation was sent the next day and it was fast and free. I received the camera in 4 business days. The entire process of ordering through receiving the camera was excellent and I would definitely encourage you to buy from them if your are considering a purchase.

Very Satisfied
Reviewer: mztee1
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11/17/09 3:12 PM
Monitor had great resolution! Amazed at price and free shipping. My Firm purchased the first monitor. After looking at the quality, I decided to purchase a second with my own monies. Received tracking number immediately after placing my order. Order arrived within 1-2 business days (excluding the weekend).

Neither Satisfied Nor Dissatisfied
Reviewer: dr.samponi
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11/17/09 12:27 PM
Took four working days to ship my order (not counting the weekend in between). The item was in stock as per their website, but shipping took forever to complete. My previous experience with JR has been good but this time they broke my heart.  
I will think twice before ordering from JR again. Maybe JR can learn something from newegg.com  
 
Edit: Grace called me soon after I posted this review. She conveyed the company's apologies and offered me a small credit. Since my previous experience with JR has been good, I hope that this was a rare occurence. I think I will give JR another chance and I hope they don't disappoint me anymore. Thanks Grace!

This review was modified by its author, dr.samponi, on 11/17/09 1:58 PM.

Very Satisfied
Reviewer: UrukHai
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11/16/09 7:23 PM
Fast, efficient, competitive prices. What else do you need?

Very Satisfied
Reviewer: vmart
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11/16/09 5:03 PM
J&R is one of the best online stores for electronics for price and selection. They stand behind their products,and policies.J&R also ships much quicker than anticipated. The Toshiba HD tv that I purchased a few months ago was received in 3 days,instead of the 5-7 that was listed. The price of the tv went down about 2 weeks after I bought it,and I was given a price adjustment with no problem at all. THANK YOU J&R

Very Satisfied
Reviewer: graychen2001
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11/15/09 5:24 PM
Item as described; quick shipping in bubble mail. Happy with the item and the shipping.

Very Satisfied
Reviewer: kjmwp
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11/14/09 9:08 AM
exactly as ordered, arrived quickly A++ transaction i would rate a positive 5 stars

Very Satisfied
Reviewer: RJ.
Click Here to See the Profile for RJ.

11/14/09 7:35 AM
First time customer. Thank-you J&R, Ordered the PolkAudio monitor 70 speakers on tuesday and on friday night I am enjoying the sweet sounds of these great speakers. Great speakers, Great price, Great service. thanks again...........RJ.

This review was modified by its author, RJ., on 11/15/09 12:10 PM.

Very Satisfied
Reviewer: navybc
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11/14/09 5:18 AM
One word - FANTASTIC service! I am in the military, stationed at an APO address and it is often very hard to get products sent; many companies won't even ship to APOs. Not only did this company ship a product in perfect condition, I received it within 6 days of ordering. I can't thank you enough. I lead many service members and it's nice to know that there are a companies like J&R out there that support us with outstanding service...thank you!

Very Satisfied
Reviewer: mfayazali
Click Here to See the Profile for mfayazali

11/13/09 10:17 PM
I am from MALDIVES, I bought Nikon D90 18-105mm Lens Kit, Sony DSC-W220 Black & Silver 2 Cameras & Philips 7" LCD DVD Player now from their Amzon.com Store.  
 
JR shipped all my packages on same they I ordered & arrived very fast within 5 days with FREE shipping.  
 
JR Store offers wide range of Electronics & House Hold Goods to their customers at cheaper price.  
 
Hope to buy more items from JR store.

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