visit jr.com »
"I am writing a VERY positive review for J&R Music and Computer World; I ordered an IPOD via Amazon from J&R. I initially received (in my locked mailbox), an opened, empty package.I e-mailed J&R and indicated I had not received the IPOD, and I would withhold any feedback, and I would not contact my credit card company to see if J&R would follow through. I am pleased to say J&R followed through perfectly and I have received the IPOD I ordered. A very positive review."
"They sold me a genuine Apple cable adapter via eBay. Great for connecting a Canon Vixia HV40 camcorder to an iMac 27" i7 for transferring video to iMovie and FinalCut."
"Best purchase I made and easy to use!"
"Great selection of products and delivery is on point. Bye Bye BestBuy."
"This guys are great every time I shop on there online site there prices are always spot on! I always get a great deal.... I can't really comment on returns or any broken items like the survey is asking cause I have never received any thing broken or ever had the need to return anything. They have so much product detail on there site that I know what I'm buying every time, I don't ever second guess a purchase"
"Great pricing and free shipping. I got the items fast and cheap and everything worked great. contacted customer service to make the order and they matched the online competitors with shipping and overall item totals. Fantastic experience!!"
"J&R has a wide choice of products so I nearly always find what I am looking for. The on-line order process is easy and shipping is prompt. On my last order, I received it 2 days earlier than anticipated! I've had similar good service when I have called them with questions or unique service requests."
"The employees at J&R Music and Computer World were very helpful when I was looking for my products."
"Good product great price/"
"Everything went smooth with the purchase, until I received the box. I called before and talked to the customer service guy and what he told me was not what I received. He said that everything was on the box as if was new. But the article was missing the power supply, even though the website had it advertised and the seller assured me that it was complete.I called JR with the complaint and the customer service rep this time a lady told me that she was sorry but since it was an open box they couldn't assure that it was complete (different from the guy on the selling side) and also said that if I want it I could just return it. Pretty disappointing and bad conflict management. She could simply offer a discount on a future purchase or sent the power supply and it will be all good. At the end of the day, it was a great discount and the power supply costs only 20 bucks, so I could solve it with a trip to a local store. But still I feel disappointed and cheated since the seller assured me it was all there and the customer service did a sloppy job resolving the issue. that's why I cant give them 5 stars.Update: Just received a call from JR and they did an excellent job resolving the issue, they will send a refund for the amount I spent on the power supply which is very pleasing. And also is a nice touch from them to take the time to read the review and make things right with the customer. They deserve the five stars for that. Definetly, will check JR when purchasing other equipment, very good job."
"Very helpful, easy to work with, answered all questions in a helpful manner. The product recommended was a big hit and well received and appreciated."
"Great site for super deals on electronics either for a gift or for your own enjoyment. Always find just what I am looking for, and the service is excellent!"
"Good Support from all Departments."
"I couldn't be happier! I ordered these same four chairs from another supplier on 9/30/13 and promised delivery 10/7-9/13. I found out on 10/10/13, after three e-mails to them, that they had cancelled the order for unknown reason and never bothered to advise me. I contacted J&R on 10/10/13, great info and service from Robert, purchased and they shipped the same day. Thank you so.... much - it was a pleasure and I will order from J&R again."
"Item as described and free fast shipping"
Share your shopping experience and interact with1,968 participating stores,
write a review!
Follow us & win cool gear:
"How holiday shoppers can beat web scams..."