Computer Hardware & Software, Consumer Electronics, and Cellular & Accessories
“If you read our reviews, you will note that our easy, consumer-friendly 30 Day Return Policy is often cited in positive testimonials by 99.9% of our customers. Unfortunately, this is one of the very rare cases where we respectfully disagree with our customer.
When this customer called us to get a Return Authorization, he was advised that there would potentially be a restocking fee and that he would be responsible for the shipping charges both ways. He agreed to these terms and conditions so we issued the authorization. The restocking fee in this particular instance was used to cover the shipping expenses both ways with a small fraction towards a restocking fee, to cover a small portion of the losses we will incur by selling this item as used.
In very rare cases, if an expensive item (like a TV) that is not defective is returned but cannot be sold as new, we will impose a restocking fee to help defray our expenses. This practice is followed throughout our industry and we don’t believe it is unreasonable is this case or ones like it. Fortunately, as stated above our need to impose a restocking fee is very, very rare. However, in this case we believe it was necessary.
Jim at J&R
jtq@jr.com
1(800)426-6027”
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"I ordered a Norelco shaver from J&R and it came on time as scheduled. The package arrived in good shape with none of the component parts missing. But I had some questions on the handling charges and called J&R. A customer service rep by the name of Francois helped me to solve my problems promptly in a professional and extremely efficient manner and I am very pleased with his service. "