We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > J&R Music and Computer World
  • J&R Music and C

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 23 Park Row
    • Contact: custserv@jr.com
    • Phone: 800-806-1115
    • Customer Support: 800-426-6027
    • Business Hours: 7:30am - 12:00am Mon - Fri 8:00am - 9:00pm Sat -Sun
    • Fax: 800-232-4432

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review J&R Music and Computer World by clicking a star below.
Rating 2/10

"Bought a Antec 850W Power Supply and after 10 hours of use it no longer works. The stores is closed so I can't get a refund."

Rating 2/10

"purchased a usb adapter for my samsung tablet in early Decembet its now early February andneeds to be replaced.... whats that about?"

This review was modified by kwj1009 on February 10 2014 09:34:29 AM

Rating 10/10

"Intel BXIATSC3YRENG Anti-Theft Service Activation Code Card 3YR 100% satisfied with this product and will purchase again. Mobile security for the entire family. Thanks for the great deals from J&R Music and Computer World"

This review was modified by ShackG37s on February 09 2014 02:31:19 PM

Rating 10/10

"Excellent! Every time I have ordered something from J & R my experience has been terrific. Great prices and quality service. And they are not located in my state so that's an additional 8% discount because of no sales tax.


This review was modified by dlgjr on February 09 2014 02:12:42 PM

Rating 10/10

"We always order from J&R because the prices are great, delivery is prompt and as promised. Good quality and variety. Way better than shopping locally."

This review was modified by flanbyjan on February 09 2014 07:29:54 AM

Rating 10/10

"this shop is very interesting . "

zeta's Avatar

Arizona, US
Rating 8/10
ResellerRatings.com TOP REVIEWER!

"Back in 2010, I made a purchase for a Sony Laptop with rebates and it came timely with no problems. That's the only time I have made a purchase from them. I'm kinda surprised they're still alive at this age.

Recently in 2014, I noticed that they carried an ASUS laptop with a higher price than another store that I wanted to pricematch. I see their link in the front page about "Low Price Guarantee", so I call them to pricematch and they said they can't because it's below the original cost of the item. They could offer me $325 but that's still at least $50 more than the other site. I called lies on their "Low Price Guarantee".

I emailed them earlier for pricematching and since I didn't receive a reply fast enough I had to make the phone call. It took them 3 business days to reply to my email, which in my opinion it's slow. I usually expect a turn around of 1 business day.

This review was modified by zeta on January 23 2014 02:57:47 PM

Rating 10/10

"I am very happy with the total process from viewing the products, ordering and the shipping. The product arrived on the date stated, packaged perfectly. Overall and excellent experience. I will use this site again and recommend to my family and friends."

This review was modified by Francesj13 on January 24 2014 07:32:05 AM

Rating 10/10

"This company is fantastic. I hardly got my order placed with Amazon when I received notification of the item shipped. Great work!! I would recommend this company to everyone. Thanks for the great service. I look forward to doing more business with you in the future."

This review was modified by fsu10027 on January 20 2014 07:35:09 AM

Rating 2/10

"I was unfortunate to buy an "unlocked" phone from J&R
Per the description of the item (see http://www.jr.com/samsung/pe/SAM_N9000BK/)

Samsung Galaxy Note 3 Quad-Band GSM Smartphone Unlocked – Black

Upon the first call the phone locked (region lock), which was not mentioned in the description, so I basically have a non-working 710$ device.

All my attempts to receive a code in order to unlock the phone
failed. J&R customer support personel is friendly by absolutely useless.

J&R customer service gave me a number of GSM (8776716660),
which apparently doesn’t work for J&R.

Next time I received a number of Samsung support : 8007267864, which needs a carrier name in order to provide the code, but the phone is Unlocked (i.e. it is not locked to any carrier).
So all my attempts to get (or buy !) the unlocking code are failed.

As I found out from Samsung representative the IMEI number
of the phone is NOT in US or Canada data base,
speaking to the Samsung representative from Canada I found, that it is a Korean number.
So, J&R sales non US registered "Unlocked" phone which locks
upon the first attempt to use it from non US region.

I spent 700 $ for useless brick, wated hours of my time
trying to revive it.
You can imagine how I feal about the service I'got from J&R.

This review was modified by jrbad on January 14 2014 09:52:08 AM

Rating 10/10

"Great deals and quick shipping! I would definitely recommend to a friend and would use them again"

This review was modified by Kwas28 on January 12 2014 01:48:57 PM

Rating 10/10

"We had a very smooth and easy purchase of our ASUS M11BB-US002O. It came before they anticipated delivery (always a nice plus!) and it's been smooth sailing every since :)"

This review was modified by sabducky on January 11 2014 05:42:33 PM

Rating 10/10

It is excellent quality and service, highly recommended.
I will soon buy at J & R, it's my favorite seller.

This review was modified by plotex6 on January 08 2014 03:13:00 PM

Rating 8/10

"I used their telephone service to ask a few questions, verify pricing and then order a Soundbar. Service was easy and accurate and the Soundbar was delivered on time and as described."

This review was modified by MovieJoe on January 08 2014 03:01:57 PM

Rating 2/10

"The buying process is quick and prompt. It is when you try to return an item is where they make you jump through hoops while they get to float your money. You have to call them to get an RA number. Then you have to make sure it is written on the outside of the box,etc. I feel like you are being set up for a 'gotcha' Then instead of crediting you with the same speed as the charge, they need to ....get this...'inspect'your item for 7 days?? Is there someone there whose sole function is to stare at an unopened box? Then after this joke...you will get the credit back on the card."

This review was modified by jgfitzge on January 05 2014 11:41:45 AM

Learn about Our Reviews

Share J&R Music and Computer World's store rating

J&R Music and Computer World is not a merchant member. If you're this merchant, learn more!

J&R Music and Computer World is not a merchant member
J&R Music and Computer World does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »