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Store Rating and Reviews J&R Computers

Homepage: http://www.jr.com Shop Now at J&R Computers

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Overall Customer Satisfaction Rating  
Six-Month Rating: 8.49 / 10
Write a Review
Six-Month Reviews: 584
Lifetime Reviews: 1928

   


Lifetime Rating: 8.37 / 10
All Stores Avg.: 7.91
7.39 Pricing of Products and Services
8.01 Likelihood of Future Purchases
8.01 Shipping and Packaging
8.00 Customer Service
7.18 Return or Replacement
Show Reviews Read all 1,928 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
23 Park Row
customer support email:
custserv@jr.com
phone:
800-806-1115
customer support:
800-426-6027
business hours (est):
7:30am - 12:00am Mon - Fri  
8:00am - 9:00pm Sat -Sun

FAX: 800-232-4432


Trust and Ethics Policy
 J&R Computers Customer Reviews
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Reviews 1 - 15 of 1970
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Very Satisfied
Reviewer: etwong
(read my 3 reviews)
Click Here to See the Profile for etwong

3/19/10 10:32 PM
I ordered a pair of Grado SR80i headphones last weekend and the order arrived today. The headphones work well, the shipping was prompt and at no cost to me. I will certainly consider ordering from J&R again in the future

Very Satisfied
Reviewer: rpleclair
Click Here to See the Profile for rpleclair

3/19/10 10:29 PM
Great customer service, will buy again from J and R.

Very Dissatisfied
Reviewer: pixiefields
Click Here to See the Profile for pixiefields

3/18/10 5:29 PM
No communication as to when the order would arrive. Took 2+ weeks just to get the order shipped, now another 3-4 days before we receive it. Totally unacceptable.

Very Satisfied
Reviewer: JLBARBER
Click Here to See the Profile for JLBARBER

3/18/10 4:04 PM
I place an order for Coby MINIK stereo system CD player with Cassette recorder on Tuesday. J&R is located in New York City and I live in Maryland. Surprisingly I actually receive my oder the very next day. Needless to say delivery was Excellent. There Stereo is very appealing in it's sleek high tech design. The high and width is about the same as a 5 pound bag of suger. It's length is about that of a small loaf of bread. It's mini in a big way. Sound is very good with 3 different sound setting and other sound features that can all be appeallin when listening ot differ styles of music. The 2 mini speakers also are high tech in appreance in that they too are a light grey color. The led is a cool crisp light high tech blue. Overall I am very pleased with my purchase, friendly knowledgable customer serive and unbelievable delivery time. To boot I opted to buy the 1 year parts warranty for around $6. I total, tax shipping, and warranty was all but $ 55. WOW !!! way to go J&R !!!

Very Satisfied
Reviewer: jonhan
Click Here to See the Profile for jonhan

3/18/10 4:59 AM
This is the second time I have ordered an item  
from J&R and as the first time it was a quick  
and painless experience. The product was in stock, was at the lowest available price and shipped the  
same day. What more could you ask for?

Very Satisfied
Reviewer: rnandhan
Click Here to See the Profile for rnandhan

3/17/10 9:24 AM
Excellent turn-around time from ordering till receipt of the product - I got the product within 2 days from ordering.

Reviewer: hermon
Click Here to See the Profile for hermon

3/17/10 8:49 AM
My order placed with amazon .com was supplied by R&R Computers.Their response was excellent, inspite of a delivery hitch with UPS the package was recieved within the promised delivery date.  
Their customer service reps handling my queries were very helpful and courteous.I'll have no reservation in doing business with them in the future.I can recommend doing business with them.  
 
Hermon.

Very Satisfied
Reviewer: dd717
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3/17/10 12:17 AM
Excellent, arrived fast in 9 days Thank you very much

Very Satisfied
Reviewer: ronparr2
(read my 2 reviews)
Click Here to See the Profile for ronparr2

3/16/10 10:45 PM
Received on time in perfect condition. Good communication also.Excellent merchant.

Very Satisfied
Reviewer: longbikez
Click Here to See the Profile for longbikez

3/16/10 6:47 PM
Lowest price, fast service. Item as advertised.

Very Satisfied
Reviewer: jherndon
Click Here to See the Profile for jherndon

3/16/10 11:18 AM
Good price. What I ordered is a low demand part for my laminator. J&R is one of the few companies that carry it. Even so, their price is reasonable and they shipped the same day.

Reviewer: Professor15
Click Here to See the Profile for Professor15

3/16/10 8:53 AM
I believe this is the fastest that I have had an order sent. Have nor received it yet. I expect to receive it by 3/18/2010 Will may a new report on condition when received.  
Thanks for the fast shipping.

Very Satisfied
Reviewer: celiacmil
Click Here to See the Profile for celiacmil

3/15/10 9:47 AM
Purchased Targus ADV01US DVD-ROM for use with my daughter's Acer 1401 netbook. Received item within two days of ordering. Excellent service and excellent product and dfinitely excellent price. Highly recommend J&R and will continue to order from them.

Very Satisfied
Reviewer: vegasman01
Click Here to See the Profile for vegasman01

3/14/10 1:16 PM
Ron took my order. He was very knowlegable, polite and answered any questions that I had.  
 
A few days later, I called and had a question re: delivery of my back order. He followed up for me and the next day I had my delivery confirmed along with a tracking number. Very pleased with JR and will order again in the near future.  
Thanks again for a most pleasant shopping experience.  
 
Irv S.  

Reviewer: azure639
Click Here to See the Profile for azure639

3/13/10 10:09 PM
fast shipping, free on my order. well packed, received in great shape. responsive customer service.

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