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RatingsRating
Store InformationStore Info
Full Rating Profile
  • JMAC Supply JMAC Supply Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 333 W Merrick Rd. Unit 4 Valley Stream, NY 11580
    • Contact: Support@jmac.com
    • Phone: 516-812-0917
    • Customer Support: 516-812-0917
    • Business Hours: Monday - Friday 10AM - 6PM, EST
    • Fax: 646-381-9707

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.57/10 9.57/10
    Chance of future purchase: Rating 9.41/10 9.41/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 9.50/10 9.50/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

261 Customer Reviews

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Rating 10/10
5/5

" I was really WOWed by the very clear effort Jmac.com put in to providing me great service.
I will be buying again from jmac, very very soon!
"


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Rating 10/10
5/5

"I accidentally ordered the wrong product and jmac handled the exchange for the right product very professionally.
"


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Rating 10/10
5/5

"I would highly recommend speaking to Kevin if you need help putting together an access control system. He's extremely knowledgeable and patient.
Thank you Kevin!
"


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Rating 10/10
5/5

"These guys provide a really great service."


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Rating 10/10
5/5

"I got what I ordered pretty quickly."


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Rating 10/10
5/5

"Got my smoke detectors in 2 days - a few days earlier than anticipated."


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Rating 10/10
5/5

"It was very clear that they take customer service very seriously - I will most certainly be shopping with jmac supply again"


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Rating 10/10
5/5

"Very high level of technical knowledge when it comes to alarm systems. They helped me put together a great system."


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Rating 10/10
5/5

"Ordered at 6PM on on Monday - needed the part for a job the next day and I received it at 2PM the following day! I've recommended jmacsupply to a few friends already!"


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Rating 10/10
5/5

"My shipping needs were pretty complicated, and they handled it very smoothly."


Rating 4/10
2/5

"I ordered two ESL-541CXT Smoke Detectors when the JMAC website showed it as being "IN STOCK". They did not actually ship it until 10 days later. I emailed them about the delay & they did not even have the courtesy to respond. They deceive their customers by reserving a tracking # many days before actually shipping the product; this in order to give the impression that it is already shipped. Many days later is when the USPS actually gets the package to ship it. Meanwhile they have given the customer the impression that it has shipped and taken away their option to cancel the order because of the excessive delay for an item said to be IN STOCK. It was said to have been shipped "Priority Mail 2-day", which based on their deceptive shipping date, it took 8 days to get here. Looking at the USPS tracking on-line, the package took only 2 days to get to me as it should, if one bases it on the tracking's actual shippping date. Bottom line: They are deceptful and they want to run the business without inventory. During all this time the item kept showing as being IN STOCK."


Rating 10/10
5/5

"I love that they make manuals and datasheets easy to access on their website. "


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Rating 10/10
5/5

"jmac is on the top of my list!"


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Rating 10/10
5/5

"got what i ordered, simple enough."


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Rating 10/10
5/5

"I received a defective part - was obviously a manufacturer defect and no fault of jmac.

The way they handled it was extremely professional - they sent me a working replacement which I received 3 days later, and they handled the return smoothly with the manufacturer.

Now that's a company I can do business with.
"


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JMAC Supply is a Merchant Member! Learn more

JMAC Supply is a merchant member
JMAC Supply participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,715 merchant members.