We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > J.C. Whitney

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • J.C. Whitney

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 111 E. Wacker DriveSuite 3000Chicago, IL
    • Contact: customerservice@whitneyag.com
    • Phone: 312-431-6000
    • Customer Support: 1-800-469-3894
    • Business Hours: •To Place an Order: 6:00am -12:00pm Sun-Sat•Customer Service: 8am - 8pm Mon-Fri and 9am – 2pm Sat.
    • Fax: 312-431-6199

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.61/10 7.61/10
    Chance of future purchase: Rating 7.01/10 7.01/10
    Shipping & packaging: Rating 7.15/10 7.15/10
    Customer service: Rating 5.21/10 5.21/10
    Return/Replacement policy: Rating 4.57/10 4.57/10

43,201 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-24

Thanks

"Product was delivered in great condition"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-24

COULDNT PASS UP, AWESOME DEAL

"With the opportunity set price on a product that you want and JC Whitney to give you lowest price and allow coupon to be used also just didn't let competitors come close....product as described.....didn't have to pay full price for the filter and doesn't require oil!"


No Avatar

Verified Customer
Rating 6/10
3/5
2016-07-24

"I requested catalogs but have not received them yet."


No Avatar

Verified Customer
Rating 6/10
3/5
2016-07-24

"It's now the 24th of July and I still have not received the order. I am starting to get really worried! "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-24

First but not the last

"I ordered a new B&M sport shifter for a 2005 Pontiac GTO and that's exactly what was delivered. After shopping around I decided to go with JC Whitney. By taking advantage of the 10% discount I got for ordering online the price was the best around. The shifter came within 8 days of ordering. This was the first time I had used JC Whitney but it will not be the last. "


No Avatar

Verified Customer
Rating 2/10
1/5
2016-07-24

Omg just 20 miles away but over 2 weeks still no delivery

"I live within 20 miles of Illinois distribution center and bn waiting two weeks for one to five days for my order placed on 7/09/16 to be diliverd but its 7/24/16 and I guess after the call center runaround I still have to wait another week at least before my order is supposedly to be delivers on 7/27/16 OMG what a joke I am totally disappointed in JC Whitney's quality of customer service... "


No Avatar

Verified Customer
Rating 6/10
3/5
2016-07-24

Parts damage

"My first parts were damage when I received them when I reordered I was told I would receive them in 4 days, in 2 days I never got a tracking # so I called and found out they had never been shipped(what a disappointment). I was told the rep didn't have the quantity, well she should have looked at the first order. Then I was told it would take 4-9 days for replacement(unacceptable) asked for a supervisor, the rep asked why I needed a supervisor, I told her that shipping is unacceptable. I've already waited over a week for parts I had paid for. Talk to supervisor, he was going to make sure the parts was shipped the day, didn't happen. Had to call and talk to another supervisor the next day. Finally got something done. This was very unacceptable. It took over 2 weeks to get my parts. Don't know if I will order from this company ever again."


No Avatar

Verified Customer
Rating 6/10
3/5
2016-07-24

Not delivered

"I still have not received the magazine after two months!!!!! This sucks!!!!!!!!!!!!!"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-07-24

1st order great-2nd order ok-3rd order lousy-maybe Last order????

"Order delivered but 3 pieces short on my order. would like them delivered or my money back. NO they are not at my neighbors and should not have been on a separate order/delivery. Will be unsatisfied until the problem is resolved."


No Avatar

Verified Customer
Rating 2/10
1/5
2016-07-24

never received the catalog that you promised me

"never received the catalog that you promised me"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-07-23

WRONG PART

"I BOUGHT THE SPEEDO GEARSET FOR A 96 KIA BUT THE PART IS FOR 98 OR NEWER. SINCE MY MECANIC WAS NOT AVAILABLE FOR TWO WEEKS.I GUESS IM JUST STUCK WITH IT . THANKS
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-23

JOYED

"MY SHOCKS ARRIVED IN 3 DAYS SO HAPPY THANK YOU"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-23

Great

"Came in two days like promise. And fit perfectly. Thanks."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-23

Always excellent

"JCW delivered cost effective quality parts that fit my truck and in a timely manner. "


No Avatar

Verified Customer
Rating 8/10
4/5
2016-07-23

"Always have good inventory and products are first rate. The only thing they need to work on is getting merchandise shipped! Takes much too long to clear their warehouse compared to their competition. "


Ratings Calculation Change
Learn about Our Reviews

Share J.C. Whitney's store rating

J.C. Whitney is a Merchant Member! Learn more

J.C. Whitney is a merchant member
J.C. Whitney participates as a Merchant Member, monitors feedback, and resolves issues. See all 2,537 merchant members.