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Stores > J.C. Whitney

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  • J.C. Whitney

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 111 E. Wacker DriveSuite 3000Chicago, IL
    • Contact: customerservice@whitneyag.com
    • Phone: 312-431-6000
    • Customer Support: 1-800-469-3894
    • Business Hours: •To Place an Order: 6:00am -12:00pm Sun-Sat•Customer Service: 8am - 8pm Mon-Fri and 9am – 2pm Sat.
    • Fax: 312-431-6199

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.94/10 7.94/10
    Chance of future purchase: Rating 7.97/10 7.97/10
    Shipping & packaging: Rating 7.55/10 7.55/10
    Customer service: Rating 6.94/10 6.94/10
    Return/Replacement policy: Rating 6.61/10 6.61/10
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Verified Customer
Rating 10/10
5/5
2017-02-15

"Great price and very fast service. will shop your store again."

This review was modified by george-kuehne on February 17 2017 06:00:06 PM

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Verified Customer
Rating 10/10
5/5
2017-02-15

"mDSE. CAME PROMPTLY and in good condition."

This review was modified by kdoug6526 on February 17 2017 05:15:01 PM

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Verified Customer
Rating 8/10
4/5
2017-02-15

Persistence sometimes pays off

"I had to place my order three (3) times. starting on ~ 1/30/17
1. Not knowing the shipment type; caused the 1st Order to be returned to sender; i.e. could not deliver to a General Delivery @ a USPS
2. Second order using the same card & shipping method to my mailing address/shipping address was placed on hold by the Fraud Department for heaven knows what reason. After trying to get if worked out on the Chat Line I gave up and had the order cancelled.
3. Third times the charm; I hope. At least it has shipped at this point.

The only bright spot in this whole debacle was the lady on the chat line, (item #2) Jenny. She saved JC Whitney's service/sales reputation as I was ready to chuck the whole purchase and go elsewhere for the parts. She saved the day for JC Whitney by finding a solution which looks like it going to work.
The final purchase date was 02/12/17 but it still needs to arrive at my mailing address. I thanked Jenny during the Chat & I thank her again here.
Bye the way, the type of problem this was is not addressed by your little 1 check boxes. This was a Shipping, Payment, Customer Service & Service with a good dose of lack of information problem.
"

This review was modified by pippin9557 on February 17 2017 04:30:02 PM

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Verified Customer
Rating 10/10
5/5
2017-02-15

Great company to do business with

"The title says it all. J.C.Whitney is a classic. Easy to order from and efficient. They handle good products and have quick shipping."

This review was modified by sotoolslinger on February 17 2017 04:00:09 PM

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Verified Customer
Rating 10/10
5/5
2017-02-15

"got just what I ordered no hassels would shop whitney again"

This review was modified by michael_blair52 on February 17 2017 01:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-02-15

great timing and great product!

"Really fast service- great customer service- and quality product received"

This review was modified by adamalderete1991 on February 17 2017 01:00:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-15

Appears to be Identical to OEM!

"Window regulator: Shipped and delivered very expediently, good price (50% of dealer), and every part in the complete window regulator assembly appears to be identical to OEM. Furthermore, the warranty is lifetime, as opposed to 1 year for the dealer supplied part. I'm a free market capitalist, but I can't believe how audaciously dealerships gouge their customers! On the other hand, if the general public is too lazy to learn anything about cars, and parts prices vs values, I guess they deserve it! "

This review was modified by lazodowdy on February 17 2017 09:30:02 AM

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Verified Customer
Rating 2/10
1/5
2017-02-15

Fitment

"Got a slave cylinder which was off on the thread size for the clutch line to screw in"

This review was modified by rafaelquinteroinc on February 17 2017 04:15:01 AM

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Verified Customer
Rating 10/10
5/5
2017-02-14

Awesome customer service!

"I ran into some issues with parts that I ordered and received. A phone call to JC Whitney's customer service center was all it took to remedy the problem. The agent who handled my call was courteous and professional. He listened to my concerns patiently and was very helpful in guiding me through the process. I am very satisfied!"

This review was modified by lamkawo on February 16 2017 09:15:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-14

ZOOM ZOOM FAST

"ORDERED CARPET FOR MY 80 C 30 SCOTTSDALE. SHOWED UP BEFORE I HAD A CHANCE TO WONDER WHEN IT WAS COMING. SUPER FAST SERVICE."

This review was modified by ROGER_SUTHERLAND on February 16 2017 06:45:02 PM

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Verified Customer
Rating 10/10
5/5
2017-02-14

Gtreat service

"Very fast service. Shipped the next day and received just a few days later. Product was exactly as the description. Will shop Whitney again."

This review was modified by danm4460-63814 on February 16 2017 11:45:02 AM

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Verified Customer
Rating 8/10
4/5
2017-02-14

Boards

"They delivery was fast but the boards don't mount up as high as the picturs show. They still look good and is vary functional. "

This review was modified by coryconers on February 16 2017 10:00:02 AM

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Verified Customer
Rating 10/10
5/5
2017-02-13

"very happy with the pricing and great delivery. will use them again"

This review was modified by jaknpati on February 15 2017 09:45:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-13

"I like JCW they have always delivered a good product"

This review was modified by hanclan on February 15 2017 08:00:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-13

Always satisfied

"Product fit perfectly and there was no rubber or plastic smell after putting it in the car. Excellent product!"

This review was modified by nbousquet18 on February 15 2017 08:00:01 PM

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