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Full Rating Profile
J.C. WhitneyCoupons
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 111 E. Wacker DriveSuite 3000Chicago, IL
    • Contact: customerservice@whitneyag.com
    • Phone: 312-431-6000
    • Customer Support: 1-800-469-3894
    • Business Hours: •To Place an Order: 6:00am -12:00pm Sun-Sat•Customer Service: 8am - 8pm Mon-Fri and 9am – 2pm Sat.
    • Fax: 312-431-6199

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.43/10 7.43/10
    Chance of future purchase: Rating 7.34/10 7.34/10
    Shipping & packaging: Rating 7.29/10 7.29/10
    Customer service: Rating 6.28/10 6.28/10
    Return/Replacement policy: Rating 4.97/10 4.97/10

28,016 Customer Reviews

Rating 2/10
1/5
modified review posted

" I ordered a Gibson tailpipe stainless steel extention, guaranteed fit for 2011 Ford Ranger
XLT V6 engine, the inside diameter it is way too large for the tail pipe. Someone didn't do their job in getting the correct extention for my truck, go figure!
"


Rating 4/10
2/5
modified review posted

"well they did not add my full address causing me not to get the part on Friday but Monday pm you kinda count on that thank you
"


Rating 10/10
5/5
modified review posted

"Since they delivered and never charged me I have to give them 5 stars."


Rating 10/10
5/5
modified review posted

"The purchasing process was painless."


Rating 10/10
5/5
modified review posted

"Thanks for the great service. All my questions were answered by your friendly staff. I paid for over night delivery and you were true to your word. Just because I appreciate the excellent service I will be ordering again in the near future. Thanks again from a Canadian Customer in Thunder Bay, Ontario, Canada. "


Rating 10/10
5/5
modified review posted

"Wonderful service. Very satisfied with the product and the delivery."


Rating 4/10
2/5
modified review posted

"Ordered a part from J C Whitney. A different part came that wasn't what I ordered. Different brand and different size. It cost $24 to return it and the part cost me $41. Bad deal."


Rating 6/10
3/5
modified review posted

"Part of my original order was out of stock even though I was charged. Recharged for the item and still waiting for item and credit. Also time on phone to re order 1 item took over half an hour. Not worth the effort. Holding up my entire project for simple o rings."


Rating 10/10
5/5
modified review posted

"This place is grrrrreat !!!! and the price are allsome.."


Rating 10/10
5/5
modified review posted

"Great Price for what I was looking for"


Rating 2/10
1/5
modified review posted

"I have ordered from JC Whitney in the past and had absolutely marvelous service unfortunately this was not the case in my last experience. the first time that I had called to ask a question regarding the part I was on the line on hold after representative talk to mefor 30 minutes with no response. appoin calling the next day I talk to a representative it is short me the part that I had ordered would fit and work with my particular model of vebut it did not. when I called to return the part the process was very difficult and I was told if the packaging was damaged there would be a significant restocking fee. this is absolutely ridiculous due to the fact but you have to open in damage the packaging to get to the park inside. it's very unfortunate as the old saying goes it's just not like it used to be."


Rating 10/10
5/5
modified review posted

"Headlight was a perfect fit and easy to install."


Rating 2/10
1/5
modified review posted

"i haven't got my order yet, how long does it take."


Rating 4/10
2/5
modified review posted

"The first part I got, did not work when the connector was all the way in (snapped), I had to pull it part way out. The when I did get it working, it worked in reverse (up was down & down was up). The replacement part worked when completely connected, but also worked in reverse. The connector can only go one way so I am not hooking it up wrong. I'll live with it. the first customer service rep indicated I must of ordered the wrong part. I did verify with the local dealer that I had the correct OEM number and then call cs again"


Rating 2/10
1/5
modified review posted

"Ordered an item from JC Whitney on August Second. After several phone calls on my behalf, I canceled the order on the 20th. At that point they still could not give me an arrival date. There were promises made to keep in contact with me to advise of the progress but that did not happen. I ordered the same item from another company and received it in two days."


J.C. Whitney is a Merchant Member! Learn more

J.C. Whitney is a merchant member
J.C. Whitney participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,856 merchant members.