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jcwhitney.com

Automotive

Rating 7.61/10 3,186 reviews
(4,709 lifetime reviews)

7.61/100 (6-month rating)
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J.C. Whitney participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,945 merchant members.
 
 

All Customer Reviews (4,709)

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Rating 8/10 4/5
modified review posted May-23-2012

"Was good except for the fact that they backordered most of my order."

Rating 2/10 1/5
modified review posted May-23-2012

"Terrible service! They promised the item was in stock and then cancels it because they don't have it!"

Rating 2/10 1/5
modified review posted May-23-2012

"I did make a recent purchase from JC Whitney and I waited patiently for the item to arrive. Instead of getting the item I purchased I got a notice from PayPal that my purchase amount was being returned. No explanation, nothing from JC Whitney. Very poor customer service in my book."

Rating 10/10 5/5
modified review posted May-23-2012

"J.C Whitney was a great experience to work with. The Rancho shocks/struts and strut plates arrived on a timeley mannor....The chat room was very helpfull in directing me to the right product for my 2005 Ford F150 FX4..... I would recommend J.C Whitney to anyone looking for fast courteous service...and a lot of great products for your truck. "

Rating 10/10 5/5
modified review posted May-23-2012

"
Great, .. Everytime I have ordered from JC Whitney, my order has always been right and timely shipping has been perfect. Thanks..."

Rating 4/10 2/5
modified review posted May-23-2012

"I feel it took a little too long to process this order"

Rating 8/10 4/5
modified review posted May-23-2012

"ok deal, got wrong item noe tryin to return it"

Rating 6/10 3/5
modified review posted May-23-2012

"Customer service was unable to confirm whether the part ordered would arrive with all required accessories. Was told the only way to know for certain would be to place the order and see what shows up. Seems rather odd as a business practice. In any case, the part was ordered, it was shipped, it arrived - and was the correct piece. I figure that is at least the bare minimum one could expect when doing business online."

Rating 10/10 5/5
modified review posted May-23-2012

"I was very pleased with J.C.Whitney.My order was sent quickly and as ordered, I was well pleased with the parts that I had ordered."

Rating 10/10 5/5
modified review posted May-23-2012

"The products I ordered from J C Whitney are exactly as they were described in the catalog and online. The service was good, and the nicest people. Thanks for the service. James Carroll"

 
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