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Stores > J.C. Whitney

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  • J.C. Whitney J.C. Whitney Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 111 E. Wacker DriveSuite 3000Chicago, IL
    • Contact: customerservice@whitneyag.com
    • Phone: 312-431-6000
    • Customer Support: 1-800-469-3894
    • Business Hours: •To Place an Order: 6:00am -12:00pm Sun-Sat•Customer Service: 8am - 8pm Mon-Fri and 9am – 2pm Sat.
    • Fax: 312-431-6199

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.58/10 7.58/10
    Chance of future purchase: Rating 6.96/10 6.96/10
    Shipping & packaging: Rating 6.93/10 6.93/10
    Customer service: Rating 5.22/10 5.22/10
    Return/Replacement policy: Rating 4.74/10 4.74/10

42,709 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2016-06-22

"Fast and friendly service "


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Verified Customer
Rating 6/10
3/5
2016-06-22

Misleading Banners on Website!

"Website said "Get 10% Off All Orders Over $200", but apparently a lot of items were excluded which was never disclosed. I had to call their Customer Service line to learn my item wasn't included. Also, nowhere, prior to the final payment screen, do they disclose that customers in certain states (where they have nexus) have to pay sales tax. Finally, the manufacturer offered $10 Rebate when you send the receipt and barcode from the product box. My fender flairs order was a compilation of individual parts with hand written part numbers. There was no manufacturer's gift box and no barcode! The product I received was complete and as described, but I could have purchased it from another website for a lot less money!
Since receiving my order, JC Whitney has sent me several emails offering 10% Off on anything I order. I don't trust them and will not order again.
"


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Verified Customer
Rating 2/10
1/5
2016-06-22

"Poor service, website allowed me to place an order only to be told they don't ship to Canada. ????????????????????"


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Verified Customer
Rating 8/10
4/5
2016-06-22

cheap carpet looking

"The material leaves something to be desired and was not very well described in the info."


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Verified Customer
Rating 2/10
1/5
2016-06-21

Failed to deliver

"The product I ordered said 'In Stock'. Yet it took three days for JCW to respond to my order by declining it due to pricing discrepancies without further explanation. I promptly re-ordered the same product for the same price since it was still offered on their site. Several more days passed before I got a similar response that they would have to charge me more for the product since they had to order it from another vendor.

I don't know if it's deceptive marketing or simple incompetence, but the competitive price and 'two day shipping' on my product never happened.
Regardless I ordered a similar but higher quality part from Amazon for the same price and had it delivered in two days.
"


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Verified Customer
Rating 10/10
5/5
2016-06-21

"Product was just as advertised worked perfectly & was sent faster than expected. My experience could not have been better. I would recommend J. C. Whitney to anyone."


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Verified Customer
Rating 10/10
5/5
2016-06-21

"Fit and finish very good."


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Verified Customer
Rating 10/10
5/5
2016-06-21

Always right, always on time!

"It doesn't matter what I buy for my vehicle, J.C. Whitney has the best prices and quality products for all your automotive needs."


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Verified Customer
Rating 10/10
5/5
2016-06-21

"No problems, other than the paypal link was broken."


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Verified Customer
Rating 10/10
5/5
2016-06-21

AWESOME EXPERIENCE

"VERY EASY FAST SERVICE WITH EXCELLENT PRICING ON PRODUCT"


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Verified Customer
Rating 10/10
5/5
2016-06-21

Quickest Dielivery Ever

"made my order at 3:20 pm MT, it was on my door step 9:00 am the next day! "


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Verified Customer
Rating 4/10
2/5
2016-06-20

gasket set incomplete

"ordered a head and gasket set. Gasket set came a week late and was incomplete"


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Verified Customer
Rating 10/10
5/5
2016-06-18

"Very pleased we product and service"


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Verified Customer
Rating 10/10
5/5
2016-06-17

Dash cover great for the price

"Dash cover fit almost perfect. The price and the discount coupon made it cheap, but the shipping was slow. But at the end it came in and it was a near perfect fit! Worth the wait and the money invested."


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Verified Customer
Rating 10/10
5/5
2016-06-17

"I used to order parts for air cooled VW's years ago fro Witney. Same good service and parts. "


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J.C. Whitney participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,565 merchant members.