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Full Rating Profile
  • JL Hufford

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: support@jlhufford.com
    • Phone: n/a
    • Customer Support: 877-554-8336
    • Business Hours: M-F 9AM to 5PM Eastern. Extended Holiday Hours.
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

963 Customer Reviews

Rating 10/10

"I purchased a Jura Impressa F7. It could not produce a hot cappuccino. I sent it back to Jura and they "fixed it" and sent it back to me. Still not acceptable. I spoke with Ashley and Kristen at JL Hufford and they could not have been nicer or more helpful. In the end, they gave me a full refund. I will definitely do business with them again."

This review was modified by 3bobcat on April 20 2015 11:03:55 AM

Rating 2/10

"I buy things haven't arrived ,why trading information have been deleted,can I receive my order#321899? When can you receive."

This review was modified by Yanrongdong on October 07 2014 06:21:29 AM

Rating 2/10

"i wld never deal w/this company ever again!
i ordered a Simplex Chromed Copper Whistling Tea Kettle No2
at the end of Dec for an island home which i just opened up for the season.i brought the tea kettle which was still in the original box and was going to make myself a cup of tea but little did i know that it does not work on glass stove tops of which i have two. their website at the time i placed the order only indicated tea pots for gas use or non gas and not specifically for gas or electric stove tops and no use on induction or ceramic tops! because it is past their 30 day return policy they won't even
exchange for a merchandise credit. i feel that as a retailer they failed to give the consumer adequate information!
dls from ME

This review was modified by donalyns on May 27 2014 01:32:17 PM

Rating 2/10

"I ordered a Jura 14 oz. stainless steel thermal milk container at their listed price of $79.00 which the description said would inlude from Jura 1 Clearyl Blue Water Filter and 2 Cleaning Tablets. At the same time, I also ordered 6 Cleaning Tablets, 1 Clearyl Blue Water Filter and Jura Liquid Cappuccino Cleaner. The order arrived promptly, however, only 1 not 2 Clearyl Water Filter was included and only the 6 Cleaning Tablets I had paid for.

When I contacted J.L. Hufford, I was told there was a mistake on their web page and the Water Filter and Tablets should not be shown as included. The offer shown was a major reason why I chose to purchase from them. However, rather than honoring the offer which would have been worth about $25, they gave me a $13 credit.

I would be cautious about dealing with this company.

This review was modified by Aggie_64 on January 28 2014 01:06:45 PM

Rating 10/10

"Best Vitamix retailer we found, great service and beat competitor's prices by about 20%"

Rating 10/10

"While it took a while to deliver, it was not JL Hufford's fault as the manufacturer had a backlog of requests. Most importantly, JL Hufford's price was the best deal I could find by far!"

Rating 10/10

"Quick delivery and a wonderful product. We have created so many new and delicious recipes with our VitaMix!"

Rating 2/10

"Ordered Vitamix pro750 on Jul 15, was told delivery day on Jul 25. Received an email today that their shipment delayed and will be expecting shipment end of next week......but my Visa was charged on Jul 15! How could they charge their customers if they do NOT even have product in stock???

Jul 26 - Received an email today from JL Hufford that they are compensating a 32oz dry container with no extra charge and will ship together with the machine when available. Will give update later.

Aug 1 - Received an email that order(s)has shipped. Will give update later.

Aug 7 - Received Pro 750 and dry container. Highly doubted the machine is a used or reconditioned - dulled blade, marks and scratches.... Very disappointed!

This review was modified by Melodygirl on August 09 2013 10:36:44 AM

Rating 10/10

"Excellent support, sales and service. Product was exactly what we expected. Would definitely purchase from them again!"

Rating 8/10

"The coffee mug was just about the same as the one I picked up at a local store in Vermont while visiting. The only blemish is a small greyish spot at the bottom interior of the mug. I am sure it is nothing but it doesn't look pristine.

Rating 10/10

"Your company is great at the fast processing and delivery! Ashley...you are awesome and so very helpful!!!"

Rating 10/10

"Product came quickly and just as advertised. Very pleased with my purchase."

Rating 10/10

"Great experience. Fast shipping. Great price on Juro Capresso machine. Thanks!"

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Verified Customer
Rating 10/10

"My Vitamix arrived safe and in a timely manner."

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Verified Customer
Rating 10/10

"Have ordered chai many times and am always amazed at how quickly my order arrives, and it is as ordered and packaged well. Thank you!"

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