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"DO NOT BUY FROM THIS COMPANY. IT IS A JOKE. YOU WILL NEVER GET YOUR ITEMS NOR YOUR MONEY, THEY KEEP GIVING STORE CREDITS FROM A PURCHASE DONE IN JUNE 2012"
"This place is a scam!! I ordered ribbon with them for my wedding. Finally after sending e-mails after e-mails they responded that my order would not ship until after my wedding. After numerous e-mails, again, they agreed to issue a refund. It is now December 3 1/2 months after the said I would get a refund and I still do not have it. I have been given every excuse in the book!! If you cannot ever speak to a real person, then that should of been my first clue! Please do not waste your time & money,"
"I wish I had searched the reviews before purchasing from this company. My complaints basically mirror everyone else. I placed the order in June originally it was not back ordered after 6 weeks was told it would be delivered in October after they missed the second date they told me they were backordered until December 31st. I told them that was unacceptable and that I wanted my money back. They told me they would give me store credit after claiming I agreed to that when the items are backordered. They didn't tell me they were backordered until they missed the first delivery time.I see that a lot of people say they are doing the same thing with the credit cards complaining they have a problem processing them then needing paypal to complete the order. Paypal only gives money back after 45 days and when they schedule the first delivery beyond that point they will not give your money back.I ordered a variety of things from different manufacturers. You are not going to tell me three different vendors are all backordered.This is a scam and this place needs to be shut down. Work with any agency you can and stop them from doing this to more people."
"JKM ribbon has turned into a scam business. I placed an order for $290.99 paid with credit card. They emailed me and asked me to send paypal payment instead. Strung me along just past the 45 days Paypal allows to dispute/charge back. Now won't even answer my emails. Here is what I know of this business:Owned by Dominick Covone and Carmela Covone. Carmela uses the last name of Fusco (maiden name) but she is married to Dominick. They live at:40 Woodstone Dr., Voorhees, NJ 08043 telephone (856) 627-1999. Check out their 350,000 home on google, they live very well. Well no wonder, they take your money and never send any product. They lie to their customers and string you along until you can no longer file a charge back. Then they quit talking to you at all. File a complaint with the New jersey Attorney general online it is easy and fast. File complaint with BBB online. "
"They are a Rip Off and do not produce your ribbon only Excuse from DOM "
"Order placed June 26, 2013 Was told to expect delivery in 4 weeks. Order finally received November 12, 2013 but only after I filed a complaint with the BBB. I've ordered 3 times - large spools of bias tape each time (I sew for children's hospitals). 1) - Rec'd merchandise quickly with no problems at all so assumed they are reputable. I ordered again 2)- long drawn out battle but finally got my merchandise.I gave them the benefit of the doubt and tried a 3rd time. Mistake!! JKM makes many promises and brakes many promises. Some call them a scam. I prefer to label them dishonest. Their service is getting worse and worse all the time. I did eventually get what I ordered, BUT never ever will I order from them again."
"Two months and the ribbon is not shipped. Then they say it will take 21 days to cancel the order. This company is sham, they take your money through paypal and never ship the product. Will never buy anything though them again."
"If I could pick 0 stars, I would!. The customer service for this company was terrible. I ordered my ribbons on April 5th and waited the 3 weeks before contacting them. Long story short, after several contacts and their several promises of product delivery by a certain date, I cancelled my order and had to purchase from a local craft store in order to have decorations finished on time for the event. When I cancelled the order (early Aug.), they tried to get me to wait another 3 weeks (the party was in 10 days by that time). I have not yet seen my refund and it's been two months since I cancelled. The whole process has been ridiculous and I can't say it's over yet. They've promised the refund within the next 14 days, but I'll only believe it when I see it!"
"My credit card was immediately charged for a $112.66 order. I received an email confirming my order and stating all orders take 4 weeks to reach them and an additional 5 days to reach customer as they stock no products. Next day I received a PayPal Money Request for the same amount saying they voided my credit card order and now only accept PayPal. No where on their website does it state they use PayPal nor was my credit card voided. Policy on website states most orders are shipped within 7-10 days, except for custom items. My order was not custom, they were stock items. It also states all sales are final. However, I sent them an email canceling and cancelled their PayPal request as well. Please read their goofy sales policy page. I am filing a report with the New Jersey Attorney General's Office, Better Business Bureau and the Federal Trade Commission, and of course, my credit card company. They need to be put out of business as they are running a fraudulent operation. Lesson learned. I will thoroughly look at a company before I order. "
"it is now 4 months and i have not got my order.but they got money from my card for it. i lost my sales because i did not have the order to make my stuff. I will never do business with this company again and encourage others not to waste their time and money, as well." i will go report to the BBB. and anywhere else i need to go.i do not want others to get scamed."
"This company has very poor service and the terms of their payment/cancellation policy are archaic, at best. Though technically not illegal (debatable in some states), they immediately charge your credit card for an order that may not be shipped for 1-3 weeks, and then delivered in another week (This is what is posted, though my order was delivered in 4+ weeks). They do not accept cancellations on orders, citing their niche market with large selection but low minimum quantity. I only ordered from this company because our school had been using them previously for an event that I was chairing. Upon searching (unfortunately after I ordered), I found many other companies that had better business practices in terms of ordering, canceling and payment, as well as selection and access to customer service; in other words, companies that actually have 21st Century business practices. When I attempted to contact the company because my credit card had been charged but I had not received an email notification of order confirmation, I called this business by telephone, I reached a recording stating that they do not accept messages and any issues must be resolved via email. When I emailed, several times, to address my many issues with my order, it was usually 1 to 2 and sometimes 3 business days before I heard back from them, typically with an automated response that did not address my issues with the order. I threatened to launch an investigation with my credit card company if they did not provide a confirmation of delivery and/or deliver on time for my event and I even made a back up order to another company. If I had the ability, I would have cancelled the order. The company I made the back up order with was significantly less expensive (by almost 50%) and had a quick delivery date. I will never do business with this company again and encourage others not to waste their time and money, as well."
"This is the worst company I have ever dealt with. On 2/27/13 I ordered ribbons. I then got an email telling me it would be 3 weeks, this is a long time considering they charged my credit card in Feb. After 4 weeks I contacted them and then received another email stating it was back ordered and would take 2-3 weeks more. After 2 1/2 weeks I emailed AGAIN and was now told it can take until the end of April. I have no faith that will happen. The emails I have received from "customer service", never state a persons name. In my 30 years of dealing with customer service at all kinds of companies, I have found that when you can not get a name from someone in customer service they generally have BAD customer relations.I would NEVER use this company!!!! I now have to go through my credit card to get my money back. If you can not complete a job, at the very least you should not charge the persons credit card until you can."
"The JKM "blog" "Announces New Management" on 7/19/12. They acknowledge that JKM has "previously faced difficulty regarding shipment timeframes", but that "New Management" will focus on improving this issue. What they fail to mention is that this "New Management", Carmela Anne Fusco, is in fact the wife of the previous management...using her maiden name. It's still run by the same family who has given such awesome customer service in the past. How do I know this? Because I know someone who used to work there. Every word of these other reviews is the absolute truth. "
"I put a 'test' order in at the mid-August; it is now mid-January and no sign of the order. I was originally given a lead time of 5 weeks and have since been told to be patient. Now I am trying to get a refund - again '5 days'....I would not recommend this company if you need product in your lifetime."
"I feel better knowing JKM is not singling me out! I placed an order in July 2012 and have ordered from them several times in the past. I contacted them numerous times after the order was supposed to have arrived, and have received emails back with different excuses each time, and a refusal to refund my money. I filed a complaint just now with the Better Business Bureau in New Jersey, and I recommend that you all do the same. It only took a few minutes. I also will be calling my credit card company to see what they might be able to do. DO NOT ORDER FROM JKM. FIND ANOTHER SUPPLIER! I needed fabric trim (gimp) and found it as www.doveoriginalstrim.com for a similar price and awesome customer service."
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