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"Ordered a PS1 game, recieved it in a normal cd envelope instead of game case. Game was in two pieces. Customer service was helpful (probably due to so many problems they have), sent me a new copy. Recieved it a few days later in the actual game case, and the disc is unreadable. I would strongly suggest never ordering from this website. Waste of time and money. "
"I Ordered a super nintendo from them. they have two choices Faded for 94 dollars or good condition for 102 dollars. i chose a good condition one. shipping was extremely slow,(might not be their fault as it was around christmas time) but when i received the super nintendo the UPS box was in perfect condition, but there was a huge cracked hole in the side of the super nintendo, and the whole bottom was faded. Also the picture they offer shows RCA style hook ups but when i got it, it was a coaxial cable hook up. needless to say I'm not happy. I have put in a return order, and unless they can rectify this quickly I won't be buying from there again, and won't recommend them on good conscience to anyone."
"I've ordered a bunch of times from JJgames, I have had SOME occasional problems with disc games but I own a disc repair kit so that's not a serious issue, but the majority of cartridge games I get from them are not functional, even when cleaned. When contacting them about lost or damaged orders they are generally pretty good if it's a CD game, for cartridge games they generally don't do much if anything for you. I can kind of understand as no one is making these old NES / Genesis games anymore and it'd be pretty hard to put a warranty on them but it still sucks paying for something that doesn't work. However usually the price is cheap enough (always free shipping to the US) that it can be shrugged off. I just don't recommend buying cart games from them for the most part, less you're willing to take the risk of DOA."
"I had nothing but positive experience with buying games from this site. Their international delivery is fast and they usually ship the game the same or the next day. Only once I received a defective disc but I could return it without problems and they sent me another copy (refund was also possible). Prices are very cheap especially if you are a consumer living in EU!!I fully recommend this site!"
"Currently i will NEVER order from this company again."
"one of the best sites ever games are way cheaper then ebay and give free world wide shipping :) shipping is really fast and they games are just as they have said in the description "
"DO NOT BUY FROM JJ GAMES, I ordered a game on September 14th and in the first week of October I received the wrong game. I called and sent it back and they assured me I would receive the game promptly. It cost me $16 to ship the the game back and all they would refund me was $8. It is now November 11th and I still haven't received the game. After trying to call jjgames for 2 weeks I finally got through and they told me the order was cancelled and they're out of stock. I asked why the would cancel a order I paid over $80 for and not notify me or offer me a refund. They said they don't know why it was canceled and they'll send it right away. It seems like if I had not called they would've had no problem to keep my money. Beware of this company. They are extremely unprofessional."
"Bought a super Nintendo system from them..had it not even 1 day and broke..returned it when I had money to ship back(since I could not print return label)..they kept a restock fee and told me I returned a working system..not sure how they figured that out since a piece broke off the back and wouldn't let us view game on tv..taped broken piece on machine...I will never again buy from them..they do not stand behind what they sale"
"I just received my Sega Genesis 2 console fromJJgames. The price was fair and they even gave mean extra controller along with the av cord, and powercord. Their employees should have cleaned the console and the controllers. Both of the controllerswere filthy. One of the controllers had dried bloodon the underside and the other one had tiny pebblesinside it. The console itself was not as dirty, had tospend time cleaning both controllers and console.Thankfully, the console does work. I would orderfrom JJgames in the future."
"JJ games are very low priced and in amazing condition. All orders come quick and are safely packaged. I defiantly recommend them to all gamers world wide. My second order. The games were a little dirty and my Retro NES could not read them, but a quick wipe with a q-tip dipped in water fixed my problem easily."
"We were so happy to find what we were looking for! It was very easy and convenient!"
"Love dealing with them. Their prices are great and I was able to purchase a PS2 from them at an affordable cost. "
"Customer service is best I've ever dealt with. resolved my issued so fast and super friendly."
"Terrible customer service, I purchased a game from their Ebay store and received the game 2 weeks which is quite quick from the US to the UK and when I tried it on my Dreamcast the game didn't work. They tried to pass the buck by saying I'm trying to play it on a Pal console so its not their fault however 1 I have a modified console it will play any region Dreamcast games.The game I accepted the condition was without manual or case however was listed as acceptable which it absolutely was NOT because it doesn't work means it's not acceptable.Once I tested the game out naturally emailed them using Ebay message center where they promised a full refund including shipping charges if I returned the item.While I wasn't happy with the idea because of the shipping charges it wouldn't be worth me sending the game back but I thought I would give the company a fair chance because it could have been a genuine mistake They said they had tested the game but if they had then they would know it's faulty.I had a partial refund when they promised they would refund the total amount but they refused to take responsibility and charged a restocking feeI emailed them again asking them to recheck the game however they insisted on their stance hence I was forced to leave them bad feedback and research upon their company and I found other disgruntled customers.I had to escalate the claim to Ebay Customer Services where I managed to get a full refund however it cost me as much as the game just to get my refund.$30.14 which was $19.19 for the $10.95 for the postage which didn't include customs so I paid another £12 so now the game had cost me £20.02 = Game + P&P£12.00 = Customs£3.50 = Further to send the game backSo after the refund it cost me £35.52 - Full Refund including P&P = 20.02I still ended up losing out £15.50 with a lot of time wasted and I could have had a replacement but I didn't chance it again considering how much it had already ended up costing me.My advice to anyone importing from them is just don't if the item ends up being faulty as in my case even with a full refund you will lose outI've never had such bad customer service from any company online or offline."
"Fraud. Beware. Sold them a DS with games and accessories. They told me my DS was broken and shipped back another DS system minus my accessories. How do I know it wasn't my DS? I had the foresight to register the serial number before I sold it. The serial number on the item they sent back was completely different. I had to draw up a police report and file an internet fraud case to the FBI's white collar crime department.They are thieves. Be forewarned.Update- After filing the complaint with the FBI, JJ Games refunded me my money after admitting the serial numbers were different and must have been a mistake."