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"My microwave went out on me so I decided to order a microwave from JCP and immediately they pulled the amount from my PayPal account. On Saturday 3/11 I placed an order for the stainless steel but my husband really liked the black stainless steel. I called an hour later to switch the color and the young lady said I would have to cancel the order and reorder. Since I waited and hour to call she no longer had the ability to cancel the order. She said the department the information gets sent to takes up to 24hrs to show up in there system and since they're closed on Sundays I would have to call on Monday 3/13 to cancel the order. After talking it over with my husband, we really needed a microwave, I didn't want to order another microwave and have 2 pending transactions on my card so I decided to keep the microwave and never called back that Monday to cancel. Plus the microwave was suppose to be delivered 3/15 so trying to cancel on the 13th was cutting it too close for me. 3/14 I call to get a time window for delivery for the next day and they tell me the order had been cancelled. No one notifies me of my order being cancelled no email no nothing. I end up talking to 3 different department with no one having any answers for me on why the order was cancelled and why I wasn't notified. I guess the young lady took it upon herself to cancel the order without notifying me at all. At this time I'm not upset just a little disappointed because now I have to reorder a microwave and wait atleast a week for it to get delivered. An hour later I get a call from the delivery department confirming my delivery with a time frame for an order that was allegedly cancelled. I confirm the delivery and the next morning I get hit with another charge for the same microwave. This charge is just for the microwave itself and not the install and haul away fees. Mind you I still have the other charge pending on my account from 3/11 that includes the microwave, the install and haul away fees. So now theres two fees for the same microwave. The delivery guys show up and measure the old microwave Im replacing. He never removes the microwave and of course didn't haul it a way. He tells me the new microwave wouldn't fit in that spot. He never even removes the new microwave out of the box let alone attempt to install it. He shows me how to measure the microwave so I can get one that fits into the space. They have me sign a yellow piece of paper stating they didnt install the microwave and they're taking the new microwave out the door with them. At this point Im frustrated at myself for assuming that any microwave would fit in the space I have. I take my tape measure and head to JCP so I can measure a microwave before I purchase it. They have the new microwave I bought on display and guess what the microwave measured in length the same exact measurement my old microwave measures out to. Now I'm mad. I call the delivery department and explain to them what happened. She tells me the order had been cancelled so its no way the delivery guys attempted the delivery. I tell her look you guys charged me again this morning for the same microwave, the delivery guys were physically in my house and I have the yellow paper work to prove they left with the microwave. Long story short on that conversation she tells me she can't send them back out because they shouldn't have been out making the delivery in the first place, even though I now have 2 pending transactions for the same microwave the very thing I wanted to avoid in the first place. I call JCP to tell them they need to release my funds. They said its nothing they can do because its still pending that it will fall of on its on. At this point I'm done with JCP I ordered a microwave from homedepot and as long as they release my funds I wasn't going to worry about it any longer. 3/16 I wake up to 2 more pending transactions the delivery fee and the haul away fee (my credit card notifies me of any transactions made on my account). I have a total of 4 pending transactions on my account from JCP on an order that was allegedly cancelled. Now I'm ****. I have been calling JCP to make sure they don't make any more charges and to try to get them to release the hold they have on my credit card and again theres nothing they can do because its still pending. This morning 3/19 I wake up and one of the charges is no longer pending it has been charged against my credit card and of course theres nothing they can do about it because today is Sunday. I have called my credit card company and they said give it 3 to 5 days to see if JCP will remove the charges on their own then they'll start a claim and I've started a claim through PayPal. Its ashame I have to go through this on an order that everyone says has been cancelled but they keep removing money out of my account for. Buyer beware when with Dealing with this company. I have never in my life experienced anything like this and will never deal with JCP again."
**** off customer
"We purchased dining set from JCP.com on line on August 2, 2015. The chair that came with the set broke in February 2016. The repair person came and repaired it. The same chair broke again. Now it is over 16 months and JCP refuses to fix this chair. I called JCP head quarter at 972-431-1000 and explained the issue. I discussed it with someone called Laporsha. She was unyielding. She says it is now my issue not JCP. A piece of furniture do not brake if it is correctly repaired.I am glad JCP is going out of business. They deserve it. Their customer service **** and there are several Laporsha working at JCP. I am not visiting their store any time soon."
could care less Penny's
"Viewed earrings on line, ordered said earrings on line, FINALLY received NOT SAID earrings. Tried chatting but realized I was dealing with the bottom of the Pickle barrel squad. JC Penny's could care less about their customer satisfaction. I live a great distant from a JC Penny store. Inorder to return the garbage they decided to send me instead of what I actually ordered, I must now drive 100 miles to return said crap. Penny's wi;ll shut down before Sears/K-Mart and Creepy Perverted Target Stores."
Beware, Words only, no meaning: "JCP cares"
"Had 24 year history w/ JCP card. I am never, ever more than 1 day late on my credit & that is rare. Bought a girls bra for $11.20 on 8/31 for back to school. Didn't think it would make it on September bill & missed bill; wonder if statement even came. Key is balance on card was $0 prior to this tiny purchase & had been for few months. I forgot about this $11 purchase so I wasn't exoecting statement. Missed first payment of $11.20 on 9/23. 9?30 Synchrony Bank for JCP reported me to credit reporting as 1 month late. Never contacted me first by any other means even though they have my email, home phone, & mobile phone to call or text. Octr was a a personally excessively busy month for me, I got behind opening mail, & since I wasn't thinking I had a balance I missed payment. Still after 24 yr flawless history Synchrony Bank & JCPenney didn't have enough courtesy to call or text or email me. @ least not before again reporting me & droping my credit from $5600 to $100 on 10/30, all over an $11.20 total balance that had now grown to $13,20. When they finally called me early Nov (automated call), I paid the bill in a few minutes, but it was too late. They would not restore my previously earned $5600 credit, all over a simple $11 (1st such error in 24 years). Further they were so rude & disrespectful @ Synchrony Bank. STAY AWAY FROM SYNCHRONY BANK!. i tried to contact JCPenenney corporate offices to appeal but they wouldn't give me the courtesy to listen to my situation. Unbelievable customer disrespect! The real nail in the coffin were the scolding letter follow-up by Synchrony Bank telling me they handled third properly, & then after I voluntarily closed my 24 yr account, the warning letter that I could apply for credit again in a year. That won't happen if they are the last bank & the last store on earth. "
Desperate for sales they force your cart through
"Sat the 26th at about 8 pm I was reviewing your application on my i-phone, and I was placing some items in a cart for my daughter for Christmas. My husband and I were to go over the list and narrow it down. I told him I had it all ready for review and we went to my Mac in the family room. When I pulled up your site and signed it my basket was empty! I was so confused, however, thought that maybe it was because one was an ap and the other was computer. Then after less than 5 minutes I received an email stating I had placed an order! I was so mad I placed a Twitter rant. I representative told me to Private message them and they could assist. I sent them all the information to only be told no one would help without tracking.I was shocked I never entered any information like shipping or payment and I never consented. I immediately called your (UN)customer service team. I was placed on hold for only a short time during this call, but I was told they could not help me…They stated that I must have pushed the order through. I was very upset and asked them to please call and cancel the order if they could not reroute to its proper location (My daughters house). Heck I even told them I was even willing to take the whole order (as I was only going to be getting a small piece of it). They told me NO stated I must wait for a tracking number to be assigned and then they would assist me!Monday 8AM or so a shipping notice was emailed to me so I called again. I was on hold 11 minutes before a woman told me again she could not help. This time she gave me a ticket number #T2020****, took the route information and told me she would forward it to senior management to correct the issue. She also told me someone would call me. Monday 9:15 PM I received tracking information from my UPS account stating a package was being delivered to my house today from close of business. I looked up the provided information, and can you believe it was this order YET AGAIN!!! I immediately called your Un-customer service team again. This I waited 14 minutes before being disconnect on…Next call 10 minutes and again disconnected…Last call on hold 16 minutes. This time the woman on the phone told me that I needed to call UPS myself. I explained I had a ticket and that I wanted a supervisor. After a 5 minute hold she came back and asked me for the re-route information. I again gave her my daughters address. She stated that the ticket was blank and nothing had been done. She told me she was calling ups and would call me right back. BIG Surprise no call back! I sent a twitter message again and asked them to help. They now were replying I needed to call ups myself.10:59 Monday night I went to UPS to change delivery address. I was charged $18.58! So now I have spent hours on my time…Extreme frustration and disappoint…as well as more money to fix an issue your system created! I really feel like I should be receiving at the very least the re shipping cost if not the entire order compensated for your this disaster!!!!!!!!I am wring you before I write channel 4 news because I want to give you a chance to make this right. I have attached my receipt from UPS for the correction."
Will help thoose who steal your idenity.
"I am a victim of identity theft. I have been a JC Penney card holder for some time. JC Penney allowed fraudulent charges on my account not once but 5 times with in three days in the amount of over 1500.00. This was not done online but right in the store. I have my valid ID and my JC Penney card on me. They allowed someone to use my social security number and birthdate without proper identification to use my account. So beware they make it very easy for the thieves. "
ONLINE FURNITURE SHOPPERS BEWARE!!
"I ORDERED A MATTRESS ONLINE IN FEB 2016 WHICH I CANCELLED SHORTLY THEREAFTER BEFORE IT WAS EVER DELIVERED. ALTHOUGH THE MATTRESS WAS NEVER DELIVERED TO MY HOME MY ACCOUNT WAS CHARGED. THE REPRESENTATIVE I SPOKE WITH SAID SHE WOULD FORWARD THE CANCELLATION INFORMATION VIA EMAIL (WHICH I NEVER RECEIVED!) CONFIRMING THE CANCELLATION. 3 MONTHS (AND NUMEROUS PHONE CALLS LATER) I AM STILL FIGHTING TO RECEIVE A $1000+ CREDIT FOR A MATTRESS THAT WAS NEVER EVEN DELIVERED. EACH TIME I HAVE SPOKEN WITH ONLINE CUSTOMER SERVICE THEY HAVE VERIFIED AND CONFIRMED AND TOLD ME THE CREDIT WOULD BE POSTED TO MY ACCOUNT. AFTER 3 MONTHS OF THIS i HAVE HAD TO RESORT TO FILING A DISPUTE WITH THE CREDIT CARD PROVIDER. TRULY A DISAPPOINTING PERFORMANCE FROM THE JC PENNEY ONLINE FURNITURE DEPARTMENT. DO NOT ORDER FURNITURE ONLINE FROM JC PENNEY. DEFINITELY NOT WORTH THE HASSLE!"
Customer Service ****
"On hold for 20 minutes to get the status of an order that shipped 10 days ago. No tracking number provided. No email address for JC Penney's Customer Service. I got tired of waiting and hung up. To cancel an order one has to call. I will just dispute the charge on my CC bill."
How are they in business
"Ordered a king size blanket from the website. Took a week for the order to process and when it did the order was wrong! Sending me a twin instead of a king and claims to be my fault. Too bad for me they said. Will never do business with them again"
The company has become racist
"I just went online to look at the ads and EVERY single person in their ads is non-caucasian. Do you think Caucasian people do not shop there too? I have heard the CEO insists on only marketing to hispanics and african-americans, but this is still racism. You can figure that out pretty quickly with a quick google search. I do not understand how they get away with this. Employing or contracting with people based on race is illegal. Do you not have an HR or legal department??"
"I used to be a frequent customer of jcpenney. I chose the last order to be delivered to the store. It has been more than 10 business days and it is still pending. I called the store (I was told to do so by the online rep), I had to keep the phone ringing for about 3 mins till someone picked it up. I started to describe my situation in a nice manner and I was told ''dont give me that info and i will transfer you to the .com'' when I said that I was specifically told to call the store, so she transferred me to someone who was as rude as she. They couldnt find my order by phone number or its #. Only after finally listening to my situation, they took my number down and said they would call me back in 30 minutes. They did call me within 5 minutes, nicely said that they fixed the issue. OK, nice thanks. But why to be so rude to the customer (me) at first place? I dont want to go back to ordering in jcpenney again."
HAPPY BIRTHDAY POOH BEAR
"GREAT CUSTOMER SERVICE! VERY EASY ORDERING AND WAS SHIPPED TO MY HOME VERY QUICKLY. PRICES WERE REASONABLE. WE WILL BE LOOKING TO JC PENNEY AGAIN WHEN WE ARE LOOKING FOR QUALITY ITEMS. THANKS AGAIN FOR EVERYTHING!"
Charged but No Package
"After placing an online order, I got an email notice from UPS 2 weeks later saying that the order had been delivered to my house, but nothing had actually shown up. I called JCPenney customer service to discuss the issue. A "Sarah" in customer service in Ohio very rudely told me that this was my problem, that I needed to call the US Post Office as their agreement with UPS involves USPS as its last stage, and, since Penney's had received a notice that the package had been delivered, they didn't intend to be involved any more. She had no interest in helping me, felt the company had no obligation, and was very nasty and insulting when she addressed me. I will never order from Penney.com again, but so far, I am still out time, money, and humor."
"This is one of the worst online store I have seen. There is no trace available on the orders placed. I did placed order for BOOTS for my daughter on Nov 27 (ship to store). Expected to receive on Dec 7th. I did wait 2 more extra days & reached customer service (CS). CS says we shipped products to store. When I go to store, they do not receive any thing from JCP.com. Did wait for 3 more days and called CS on Dec 14, Lady in CS says we shipped long back, let me open a case. And she mentioned usual wait time on the case is 24 - 48 hrs. Again did wait 2 more days and reached CS on Dec 18th. This time first level of CS picks up call and repeated the same story. As i was arguing, she transferred to 2nd level. That lady looked into my case and before talking to me, she deposited money back to my card. And says somehow my order didn't shipped out and we do not have one product. REAL BAD thing is CS do not really have a idea on the status of the orders and keep bluffing me that order has been shipped. And the lady do not have a solution on what the next step is. She simply say we returned your amount now. You can place order again. I DO NOT RECOMMEND JCP.COM to ANYONE. In total it took 22 days to figure it out whether you get your items ordered or not. I'm okay, if I they give clear information on my first attempt. After many follow-up calls (each time there is a wait time around 15 - 20 mins) and finally says items are not available. THIS IS WHAT I DO NOT LIKE."
"Wow. What a mess their website is. I made the order, added the coupon - and took a print screen so I'd be reminded of what the total should be. Got almost finished and it said "you have an error on the page. Correct what is highlighted in red." Nothing was. I used chat and she couldn't find anything. Went back, did it all again - and this time it went through. Got almost to the end - and same thing! Entered everything again, and this time it went ONLY NO COUPON - it was $45 bucks more! So I called customer service and she said "I can't add the coupon it's already been released for shipment." Can't cancel it - can't fix it. Can't do the right thing in the first place. NOT USING JCP AGAIN!"