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posted Apr-23-2010“We are pleased to know that you had such a positive expierence shopping with JAB Cellular! It was an unfortunate situation with our previous merchant processor, but we are back, and better then ever! We hope you enjoy your new phone, and please feel free to contact us with any questions!
- JAB Cellular Sales Dept.”
1/5
posted Mar-11-2010
This review was modified by dieselnine on March 11 2010 05:34:37 PM ![Share dieselnine review](javascript:share_rating("{"review_body":"<br>I bought an iPhone 3G S from JAB Cellular in November of 2009. I was told, on more than one occasion, that this phone was fresh from the Apple factory, and had NEVER BEEN LOCKED. So, it was a *Factory Authorized Unlocked* phone. Thought I had done enough research on this topic, and had asked JAB several times: This phone has not been hacked, and came from the factory unlocked. Several times I was told it\u0027s not been hacked. Yesterday I purchased the Apple extended warranty for it. While I was on the phone with Apple trying to register the extended warranty for the phone, Apple said that I was not the registered owner. This phone was registered in someone else\u0027s name, in Hong Kong. If JAB had been honest and told me it was hacked, I wouldn\u0027t have spent over $800 buying from them, when hacked phones are available here for a fraction of that. JAB Cellular is a scam, and I won\u0027t do any business with them. If you want an unlocked iPhone, get one off of eBay and save yourselves a bunch of money.<br><br>REPLY TO THE MORONIC JAB Cellular Reply:<br><br>I\u0027m not quite sure how to get this response placed into the proper spot. I am trying to answer the reply from JAB Cellular. My response is as follows: The iPhone I purchased from you in November, 2009 just started to act like it had a problem... good thing I didn\u0027t purchase your extended warranty, or I would have never figured out that your company, JAB Cellular is nothing but a sham \/ scam. If I had not contacted Apple directly, two days ago, to purchase an extended warranty, I would have never known that I had purchased a hacked phone. The question you, JAB Cellular, need to ask is \u0022why must we (JAB Cellular) scam decent, honest people out of their hard earned money\u0022. <br>","link":"http:\/\/www.resellerratings.com\/store\/JAB_Cellular\/comment\/548586#comment548586","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/JAB_Cellular.jpg","store_name":"JAB Cellular","username":"dieselnine","rating":"1"}", "single");)
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posted Mar-11-2010“If you purchased this phone in November of 2009, and you had a concern, why are you just now posting something about it? We would have been more than happy to work with you, had you brought your concern to our attention at the time of your purchase, rather than 4 months later.
Thank you”
1/5
posted Jan-07-2010
This review was modified by onlinesubmission on January 15 2010 09:42:28 PM ![Share onlinesubmission review](javascript:share_rating("{"review_body":"NOTE TO BUYERS:<br><br>I believe in doing honest business. If he does rectify my issue, I will post a positive review. Until then I stand on what I have stated.<br>................ <br>You offered 1 of 2: <br><br>1) Purchase the $49.99 1 Year warranty with us, you return the phone, and we ship you a new one. This 1 year warranty would also apply to the new replacement phone we send you. <br> <br>2) You may return the product for a refund, minus the 20% restocking fee. <br><br>I chose #2, as to get most of my money back.<br><br>Email was dated October 29, 2009, 12:21 AM. In the first email, you did also mention to me it was only 20 days and not 21 days. So to be fair, it is only right that jabcellular honors the promise. <br><br>The ONLY reason I bought from you was because Alex was friendly and nice. I hope you can rectify this with what you promised. This is business and most times you gain and sometimes you lose. A good business man will fix the problem with his clients. <br> <br>..................................................<br><br>First posting:<br>After much searching online for a good unlocked phone, I bought a LG Arena from the site jabcellular.com. It worked fine for about 1 week, then started giving me trouble. I emailed him\/called (Owner is Alex who tried to say he is an employee) and he said I could purchase an extended warranty for 1yr at the cost of $50, or return it for a refund after testing it. I opted in for a return and refund of over $300. After that particular email\/conversation of asking for a refund his emails were slower and response was not as quick as before. He was in a hurry to sell a phone but not in a hurry to return anything anytime soon. Then he emailed me an excuse saying that his office was moving. After that no response at all. So now I have been RIPPED-OFF for over $300 with a dead LG phone and no way to get my hard earned money back.<br><br>Recently it says that his website is experiencing technical difficulties? I do not think so. I also noticed there are other complaints about him.<br><br>NOTE TO FUTURE BUYERS: Do NOT buy or engage with him.<br><br>Thanks","link":"http:\/\/www.resellerratings.com\/store\/JAB_Cellular\/comment\/530154#comment530154","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/JAB_Cellular.jpg","store_name":"JAB Cellular","username":"onlinesubmission","rating":"1"}", "single");)
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posted Jan-08-2010“Please note that you were requesting the phone to be returned outside of the number of days after your purchase, which were stated on the website.
You were not mislead. We suggested to you that had you purchased the warranty, you phone would have been replaced since it was outside of the "grace period" for returns.
Thank you”
1/5
posted Jan-06-2010 This review was modified by kowligi on January 14 2010 12:20:30 PM ![Share kowligi review](javascript:share_rating("{"review_body":"Jan 14th: Guys, please let me know if anyone has received their payments through paypal from JAB Cellular. I filed my dispute on Jan 6 and still waiting for the refund to my paypal account from JAB Cellular<br><br>Update on Jan 7th : Now looks like the website \u0022www.jabcellular.com\u0022 is down. Guys please update if you hear any news from paypal<br><br><br>I agree with you guys. I think JAB Cellular is a big Fraud. I ordered a 32GB FACTORY UNLOCKED IPHONE from these guys on Dec 15. On Dec 21 their sales dept guys emailed saying it took 3 days for Paypal transaction to be clear and I will expecting the shipment update email very soon. From then, I have been trying to call them and sent out about 8 emails with no response. Even when you call the customer service it goes to the message...i think i made a mistake of doing business with JAB Cellular. I will be going forward and putting in a dispute with Paypal right away...","link":"http:\/\/www.resellerratings.com\/store\/JAB_Cellular\/comment\/529624#comment529624","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/JAB_Cellular.jpg","store_name":"JAB Cellular","username":"kowligi","rating":"1"}", "single");)
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posted Jan-08-2010“We apologize for any inconvenience you have experienced. We have had major technical issues with our ordering system, and shopping cart system. Please note that you will be receiving a full refund for the total order amount. This will be processed through PayPal.
Thank you for your understanding and cooperation. Again, we apologize for the inconvenience.
Thank you”
posted Jan-08-2010“We have contacted PayPal to process your refund request. They are suggesting that the refund is completed. We apologize for any inconvenience this has caused you. As we previously stated, we have been expierencing significant technical issues with our ordering and shopping cart system.
Thank you ”
posted Jan-08-2010“Your refund is being processed via PayPal. We apologize for this inconvenience, however as we have previously stated, we have experienced significant issues with our ordering and shopping cart system. You can expect a full refund for your order amount.
Thank you,”
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1/5
![Share justint4 review](javascript:share_rating("{"review_body":"I too think that jab Cellular is a Fraud Company as I placed an order on Dec13th\/09for a couple of iphones.Jab Cellular received my money through paypal and I have not heard from them since.I have sent too many emails to count and phone calls and not one response from them.Have put in a complaint about jab cellular with paypal and still waiting to hear back.","link":"http:\/\/www.resellerratings.com\/store\/JAB_Cellular\/comment\/529437#comment529437","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/JAB_Cellular.jpg","store_name":"JAB Cellular","username":"justint4","rating":"1"}", "single");)
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![Share jguardia review](javascript:share_rating("{"review_body":"This vendor withdraw my money for an iphone and has not sent the cell phone and has not respond my several messages. I already contacted Paypal and I honestly think this is a fraud website","link":"http:\/\/www.resellerratings.com\/store\/JAB_Cellular\/comment\/529211#comment529211","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/JAB_Cellular.jpg","store_name":"JAB Cellular","username":"jguardia","rating":"1"}", "single");)
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![Share riggsboxer review](javascript:share_rating("{"review_body":"I was looking for a factory unlocked IPhone on eBay when i came across Jab cellular & gave them a call i spoke too customer service ask about the IPhones & was so impressed on how they handle & answer all my question and more so I went an order a Factory Unlocked IPhone by Apple an aslo took advantage of there warranty the order was delivered within 3day if i every need a Phone again Jab will be the first i will call just on past experience & GREAT service .ALEX THANK YOU for the great customer support . JOE<br> ","link":"http:\/\/www.resellerratings.com\/store\/JAB_Cellular\/comment\/511381#comment511381","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/JAB_Cellular.jpg","store_name":"JAB Cellular","username":"riggsboxer","rating":"5"}", "single");)
Share review![Share Jessa28 review](javascript:share_rating("{"review_body":"Jab Cellular is an exceptional seller! They are promp in answering any questions, extremely helpful in every way and an absolute pleasure to do business with. <br> After doing extensive research on buying a new cell phone, I purchased a Sony Ericsson Hello Kitty W395. Their commitment to customer service, products, and pricing are outstanding. I can honestly say this was the best online ordering experience I have ever had.<br> I received my phone within a few days of ordering and I love it, the phone is beyond my expectations. The same phone anywhere else was at least $50.00 higher everywhere else I looked, they even gave me a great deal on a memory card. They also offer accessories like chargers and an extended warranty for some items.<br> I would recommend this seller to all of my friends and family and I would not hesitate one bit to order from them again. On a 10 point scale they would seriously get a 11!<br> THANK YOU JAB CELLULAR!!!","link":"http:\/\/www.resellerratings.com\/store\/JAB_Cellular\/comment\/511375#comment511375","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/JAB_Cellular.jpg","store_name":"JAB Cellular","username":"Jessa28","rating":"5"}", "single");)
Share review![Share tomww review](javascript:share_rating("{"review_body":"I bought an unlocked i8000 Omnia 2 phone from JAB and it showed up in two days just like JAB staff person said it would. Very happy with purchase of the phone and the customer service. I highly recommend purchasing items from JAB Cellular.<br><br>-TomWW","link":"http:\/\/www.resellerratings.com\/store\/JAB_Cellular\/comment\/500804#comment500804","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/JAB_Cellular.jpg","store_name":"JAB Cellular","username":"tomww","rating":"5"}", "single");)
Share review![Share tommy2k review](javascript:share_rating("{"review_body":"From the start, JAB Cellular was a pleasure to work with! I shopped around, but kept coming back to JAB Cellular. I contacted them with my questions, and my questions were answered within minutes! I placed my order via their website and it was on my doorstep 2 days later. The item was 100% original, just as described. These guys were AMAZING to work with, and I have already advise the people I work with to check them out too. They are \u0022new on the block\u0022 but are DEFINATELY getting all of my business from now on. They have the best communication, prices, and service.. I give them 10\/10 for everything.. A+ JAB Cellular, job well done! Keep up the great work! I also viewed their eBay auctions from the link on their store, and they have a 100% positive feedback on eBay, and rightfuly so! I\u0027m VERY impressed :)","link":"http:\/\/www.resellerratings.com\/store\/JAB_Cellular\/comment\/494716#comment494716","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/JAB_Cellular.jpg","store_name":"JAB Cellular","username":"tommy2k","rating":"5"}", "single");)
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"I saw a phone for sale on their website that I really wanted to buy because of the good deal they had on it. However, I saw the reviews posted below, which cautioned me.. So I decided to call them and tell them my situation and how I wanted to make the purchase, but they had a couple poor reviews.
They explained that they experienced unforeseen issues with their merchant processing company, which caused them major promblems with their shopping cart and order system.. They assured me that it has all been resolved, and they were very sorry.. They then went on to give me a $15.00 off coupon code to show me how much they cared about my business. I got the phone (factory unlocked iphone) two days after ordering it.. Awesome phone, outstanding service, and I will definitely be back, no questions asked!! I think the folks below got caught up in the ordering problems JAB Cellular was having.. If you're a previous customer, send them an e-mail, they are being extremely kind and proactive now that they are "back online." Hope that helps."