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RatingsRating
Full Rating Profile
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: 0.00/10

9 Customer Reviews

Rating 10/10
5/5
modified review posted

"I received my watch 3 days after my order and it was $45 cheaper than any other website. I will be coming back for Christmas. "



Rating 10/10
5/5
modified review posted

"I recently purchased a watch for my husband's bday. The website had a great selection, pricing, and great customer service. Would definitely shop from them again."


Rating 2/10
1/5
modified review posted

"The customer service was horrible. The watch arrived 2 weeks late and it was USED. AT ALL COSTS, STAY AWAY!! Never again."

modified review This review was modified by Thezohan on May 12 2013 12:58:02 PM

Rating 8/10
4/5
modified review posted

"Great prices on the watches"

modified review This review was modified by barnettk29 on January 25 2013 07:08:37 AM

Rating 4/10
2/5
modified review posted

"Unfortunately, I did not have a good experience with ItMustBeTime. I ordered a watch on 3/14/2012, and I did not receive it until 4/6/2012, even though the website said I should expect the watch in 7-10 days. Not only that, but I corresponded with Customer Service a bunch while waiting for the watch, and they couldn't give me any helpful information. I spoke to Bobby, and all he kept on telling me was "any day now" and "we haven't received it at our facility yet, but we'll send it out as soon as we receive it and then e-mail you a tracking number." Only, I never received an e-mail with tracking info, and it took weeks for the watch to even arrive at THEIR facility.

On top of all of that, the company seemed to have forgotten about me when they finally did receive the watch. It took another inquiry e-mail from me for them to be like "oh yeah, we got it, now we'll send it out to you." And even then, they didn't send me any tracking information until I asked for it.

Basically, my view is that the company has TERRIBLE customer service, the website was not capable of tracking my order, and the reps are just generally unprofessional. I will not order another watch from them again.
"


Rating 10/10
5/5
modified review posted

"I recently purchased a watch for my fathers birthday from this company. I began my research online and noticed the great prices. I decided to call and get a few questions I had answered. The customer service representative was extremely helpful. He was patient and answered all my questions. Within days I received the watch I selected.The quality of the watch was great I loved it and so did my father. I was very satisfied with my purchase. I will definitely come back & I more than recommend this company."


Rating 10/10
5/5
modified review posted

"Great merchant to work with! Easy to work with, great pricing and the item arrived when they said it would. What else could you want from an online purchase? I will definitely be working with this company again, in fact I am ordering a Panarea watch from them this week!"


Rating 8/10
4/5
modified review posted

"I recently bought a Movado 800 Series from ItMustBeTime.com and am very happy with my purchase. After sending a few emails back and forth with questions, the sales person offered to answer my questions on the phone. He was patient and helpful throughout the process. I spent a lot of money and felt very confident with my choice of where to buy from. "


Rating 10/10
5/5
modified review posted

"Last week I ordered my husband the Luminox Atacama Field Chronograph for his birthday. I just wanted to extend a sincere gratitude to itmustbetime.com for making the decision and buying experience so lovely. The sales person was so helpful and full of knowledge. I received the watch sooner than expected and my husband absolutely loved it. I would confidently recommend this site anyone who is looking to get the best price and customer care. Thanks itmustbetime.com!"


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It Must Be Time is not a merchant member
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