3/5

posted Dec-12-2003

"I ordered a 6-in-1 flash memory reader from ioCombo.com. They're web site indicated that the item was in stock, however, it wasn't shipped out until a week later. When I contacted their customer service number, they said they were waiting for a new shipment to arrive. So obviously the item was on back order and NOT in stock like the web site indicted.

The item I recieved was not very well packed. The box it came shipped in was barely larger than the retail box of the card reader itself. And the packing material consisted of a couple pieces or used label backing.

It took me a couple days of troubleshooting to realize that it was DOA, probably due to the poor packing job.

I have to say I was impressed with their e-mail support/customer service. The employee I corresponded with, Andy, replied to my emails in a timely manner. I was able to request an RMA and get a new card reader sent to me very quickly.

I'm undecided, whether I would shop there agian or not. I can't really make a conclusion based on this one purchase. I may try them again if I find something I need and the prices are good."

This review was modified by slopo on December 15 2003 11:38:35 AM

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1/5

posted Sep-27-2004

"Ordered a video card that was on sale and in stock, the price remained the same all weekend and only until late today (monday) did they finally decide they didnt want to honor their price. Well the fact is they charged and invoiced me so now I have to wait several days before the money is refunded effectively stopping me from even ordering a card elsewhere till its cleared. This is very shady and not any way to treat their customers, if they didnt want to honor the price they should have cancelled before they charged my card. Once they charged me they should be obligated to ship the product, once you buy something in the store they cant take it back after you already paid. I will be reporting them for bad business practices and certainly will never shop with them ever again.

Update: At least I did receive the refund, still not a happy customer. They dont even care about their feedback, they requested me to drop the issue of pursuing them to honor the price because their profit was more important, customer satisfaction or what people think of them was only secondary and this was stated by their own employee/CSR when I was contacting them."

This review was modified by tbreeden on October 07 2004 06:58:39 PM

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2/5

posted Apr-28-2004

"Purchased Sandisk 1GB CF Ultra II from their site on Monday 4/26/04 because of decent price and availability (Site says AVAILABLE Ships within 48 hours).

Waited two days for a shipping confirmation and a tracking number, but instead found my order cancelled. Called Phone Support and they told me that the item was not in stock. Of course, there was no email sent saying it was cancelled and the reason stated on the order tracking was "unknown error, please contact us".

Although they said they will credit my card back the amount, I felt that I lost a few days (as I need the item for this weekend) by the incorrect availability on their site (otherwise, I would have gone with another company)."

This review was modified by STR1 on April 28 2004 09:45:20 AM

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1/5

posted Aug-07-2004

"On July 27, I found out about a deal they had on round IDE cables, which I needed, so having heard the store's name before and seeing they had good ratings, I figured a low price / low value item like some round cables would be a good test run. So I ordered them. I watched the status on the order for the next couple days since it said "will ship within 24-48 hours". After the third day I emailed them asking why the delay. I was just wondering, and perfectly willing to wait longer. The items were well priced, the shipping was inexpensive, and I didn't need them in a hurry. I got no response after the entire day and entire weekend. By mid-day on August 1, I noticed their live chat was online (something I've only seen that one time, after all the times visiting their site), so I jumped on. I talked to a guy named Sebastian. He told me that it would ship "tonight or tomorrow at the latest". I waited another 2 days and finally was fed-up enough to send an email requesting they cancel the orders. Only after that did the status on the order change to shipped and I received a response saying "If you need the item sooner you should use UPS ground instead." That had NOTHING to do with it, according to their website, the item was supposed to have shipped within 24-48 hours of the order, but it did not ship for an entire week. If using the cheaper shipping method means slower processing time as well, they should fix their website to reflect that.

I have a feeling the cables I requested were out of stock, and instead of sending me an email telling me that, they ignored me and lied to me. Their website also seems inadequate when it comes to updating stocks and statuses. Their support seems almost non-existant, only answering emails when it suits them I guess, and never having live chat online. If they can't even handle my trivial little order properly, I don't think I can trust them with any more orders. I will probably not be using them again, despite all of the other good ratings they have."

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2/5

posted Jun-26-2004

"I bought a GlobalWIN Silent Stream water cooling kit. Inspecting the unit upon arrival I noticed the housing was cracked (top is made of BRITTLE acrylic). I called IOCOMBO and was given an RMA number and I was told I would be reimbursed for shipping both ways. I was reimbursed for the purhcase price, but not for shipping. Serves me right for ever straying from Newegg. "

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5/5

posted Oct-17-2003

"I am very satisfied with this company.
Customer service is friendly and helpful. The products listed are shipped quickly and are as exactly as described on their web-site.
I will be purchasing more products from them in the near future."

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5/5

posted Sep-25-2003

"Fantastic company. Excellent products and good prices. "

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5/5

posted Feb-02-2004

"I ordered a Internal/External 9 In 1 Card Reader USB 2.0 Black (PRO9). It came quickly and as described."

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2/5

posted Aug-05-2004

"I bought the enermax refurbished case, but when I received the case, the front usb and audio i/o was missing. I emailed two people from the company who responded pretty quickly that they will ship me the part. To this day I did not get the part. So I emailed enermax instead and got the part within a week I think.
Moral of this story
Buying a refurbished case from iocombo luck shot.
Enermax customer support superb.

Another note:
The case also did not come with any screws or motherboard standoffs(whatever those brass things are called to support motherboard). Enermax came through with this as well."

This review was modified by true_battousai on August 05 2004 12:15:29 PM

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5/5

posted Jun-29-2004

"Received equipment in good order, and within the time specified for shipping."

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