Ordered a case from the website. Got confirmation email. 2 Days later I log onto their website and all of the sudden my order had been cancelled because the item was "out of stock" Does not honor their orders
I agree ioCombo is dishonest. If you ever see a deal on their website they wont honor it. At least thats what they did to me and a couple other people I talk to on forums.
This review was modified by its author, yasoumalaka, on
9/13/05 5:48 PM.
I can’t say that there customer service is bad because as far as I can tell it is non existent. I have called 3 times to check on my order I have left 2 messages with no returned call and never an answer from any one. I sent them an E-mail detailing my concern with my order and still I get no response. I even left my phone number in my e-mail. I ordered a mother board witch they sit clearly stated ships in 24-48 hours. A week latter it still has not shipped but they charged my credit card the same day I ordered the product. This wouldn't be such a concern if I could get hold of a living breathing person to explain the hold up. I will never by another product from this site.
After a week of trying to get hold of some one, I received a phone call from Iocombo.com's customer service department and they told me the product was on backorder (witch by the way is not what there website said). After some complaining about them charging my credit card when they didn't know when the product would be in, they finally refunded my money.
This review was modified by its author, khellman01, on
2/21/05 4:59 PM.
no problems, no worries as long as they replace thus broken device..I guess we'll how it goes.so let's get on with this studpi questioanire. I have now created a user name and passowrk just so I can answer your questions.....let's do it
!!!
iocombo represented in both product discription and in photo that a cpu would be included in my order when board arrived and no cpu I contacted them through there rma process.That was on 12/24 it is now 1/11 and thay havent responded to my repeded requests for at least a responce.It has become apparent that thay will not contact me as the intent was to misled and ignore.I don't mind the misleading practice as much as the lack of responce to at least say thay will or will not do anything about it.
I bought a Firewire encolsure from the fine folks at ioCombo, and when we discovered the one I'd ordered was out of stock (though the system had indicated it was available when I placed the order), Al was kind enough to upgrade my order to a nicer enclosure (one that was in stock, so I wouldn't have to wait) at no extra charge.
I found Al to be both friendly and committed to doing the right thing for me, even if it meant extra work for him or not making as much money on this particular transaction. I received a better product than I expected, at an excellent price, and I felt respected and well cared for in the process. I wish all my transactions with other merchants worked out this well.
I look forward to buying from ioCombo again, and I can certainly recommend you consider them, too.
Bruce
This review was modified by its author, nebulus_ratings, on
1/1/05 1:36 AM.
