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Full Rating Profile

92 Customer Reviews

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Internet Security Systems Inc. / securitystoreusa.com / issisecure.com User
Rating 2/10
1/5
modified review posted

"I placed an order on 8/20/14. The items were listed as in stock. After a week I emailed to see where my order was. No response. After two days I called. I spoke with a person that could care less about me or my order. He told me it would ship next Friday because they were shipping all of the items to one location and then shipping it out. Well, I didn't get my order that Friday so I called again. They told me that my order shipped and provided tracking. I come to find out when it finally arrives that it was only a portion of my order. I had to call again to find out where the rest of it was. Come to find out that it didn't ship yet. No one cared. I had to fight with them to get the rest of my order shipped. I finally got the shipment. It took 3 weeks. I would not recommend this company to anyone. They lied about why it was late the first time I spoke to them by saying it was all shipping to one location but when the order came it was shipped in three different packages on three different days. This is a terrible company! If I could pick no stars I would have!"



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Internet Security Systems Inc. / securitystoreusa.com / issisecure.com User
Rating 2/10
1/5
modified review posted

"Do not order from this company, I placed an order that was $900.00 which come to find out was discontinued and they still have not refunded my money. It has been a month. They say they will call back and they don't. "


Rating 2/10
1/5
modified review posted

"Never notified on 2 orders that things were back ordered. After two weeks, called to see what was up and then found out the first order was no longer available. The second order was for the replacement they suggested. After another 2 weeks, called to find out the items were back ordered and there wasn't an anticipated delivery date.

Oh ya, in both cases they charged my credit card as soon as I placed the order.
"

modified review This review was modified by pwashburn on May 29 2014 02:28:24 PM

Rating 10/10
5/5
modified review posted

"Excellent service, quality product, helpful staff. "


Rating 2/10
1/5
modified review posted

" incredibly bad service. Placed order on 1/17/2014. Never received a confirmation or any info whatsoever on status. Sent several emails with zero response. Called on 1/31 and placed on hold for 25 minutes. Finally spoke with someone. Only then was I informed that one item was a special order with a 6-8 week lead time. Said I would cancel the order and to credit CC. Was told they would send an email to which I should respond so they could inform credit department. Still waiting for the email. I'll just call AMEX and have them take up the problem."

modified review This review was modified by telecaster12 on January 31 2014 11:43:54 AM

Rating 2/10
1/5
modified review posted

"I HAD MADE A PURCHASE AT THE PRICES ON THERE SIGHT AND RECEIVED MY CONFORMATION WITH THE PRICE AS ADVERTISED. THEY CALLED ME BACK THE NEXT DAY AND SAID THAT I MUST CHARGE MY CUSTOMER MORE MONEY AND THE PRICE WAS GOING TO BE $168.00 MORE. I LOST MY SALE TO THE HOSPITAL AND NO ONE IS HAPPY. "


Rating 2/10
1/5
modified review posted

"Customer service has no clue about any of the products they sell and for clairification they refer you to do a google image search haha what a joke. Fan motor I bought broke down after few months, security systems will not respond to my emails. "


Rating 10/10
5/5
modified review posted

"Service representative was looking out for my best interest. He was very helpful. I definitely recommend this online store. There aren't to many internet stores looking out for you or care about you as much as this representative does. It was a pleasure to do business!"


Rating 10/10
5/5
modified review posted

"Web site is designed well, easy to navigate. Great price and items shipped fast. "


Rating 10/10
5/5
modified review posted

"Courteous and professional. Large selection and best online price.




"


Rating 10/10
5/5
modified review posted

"We have not received the product yet, but the order experience was fine."


Rating 10/10
5/5
modified review posted

"Fast shipping; great price; excellent quality"


Rating 2/10
1/5
modified review posted

"I ordered 6 items on 3/7, got the confirmation email. Waited until 3/12 to email cust. service because order was listed as processing and never changed. I sent an email, but never got a response. I had to call 3/13 to find out about order. Was told that 1 item was on special order and he would have to check from warehouse. I told him about the email I sent the day before and didn't get a response from him, sounds really concerned. I asked why no one let me know about the out of stock item, he said they don't let you know, HUH? So I have to call to check on an order because nobody lets you know? Never heard of any business doing that. Very disappointed about this order. The website says "Please note that if an item is not in stock and we will place a special order from the manufacturer for you. Should you choose to cancel this order, please be advised that you may only do so within 24 hours. Should your order be cancelled after 24 hours your order may be subjected to a min. 25% re-stocking fee (or more which is assessed by the manufacturer). Some special orders cannot be cancelled please check with us in such a case." How can you cancel an order if nobody lets you know about your order?"


Rating 2/10
1/5
modified review posted

"Unfortunately, I can't say that my review is positive. I placed a simple order for 1 speaker with Paypal. They denied the order because my shipping address was different than my billing address. When I inquired as to why, I found out that they didn't realize that it was actually okay to do that, so they refunded my order and asked me to place it online again. I understand that these things happen, especially with smaller companies like this. I know because I work for one. I found out that I would need to order 3 more of these speakers, so I placed a new order for 4 of them. The site didn't show that the speakers were out of stock or back ordered, so I placed the order. A week later, my order was still in "Processing" so I e-mailed support and they replied that the manufacturer has a 3 week lead time on manufacturing the speakers. They didn't have them in stock and apparently didn't post that online. It is now over a month since the second order was placed (5.5 weeks since the original order) and I've e-mailed them on multiple occasions since then and have heard nothing back. I just called an left a voice mail to see if I can get anyone to get back with me. We're going to be installing these in our new church and I'm afraid that we won't be able to get them in before we move into the new building. I'm hoping that this is just a one time fluke with my order, but I have to say that it hasn't been the easiest working with a company like this. Hopefully everyone else's experience with them will be better."


Rating 10/10
5/5
modified review posted

"The website is clear and straight forward. I easily navigated and searched the product I needed. Thank you"


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