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ZERO CUSTOMER SERVICE
"I had a miserable experience with Instrument Alley. I had a simple question for them about a product I was considering buying and tried for days to reach them via phone and email and got ZERO response. I literally called over 20 times over a 3 day period (all within their business hours) and sent them emails as well. I STILL have not heard back. Unacceptable and I will never consider them again. "
Terrible customer service and horrible quality violin
"I ordered a violin for my son for xmas and we were VERY disappointed in the product when he opened it for xmas...It was very poor quality and 2 of the strings were broken...it took me a couple weeks to even get in contact with anyone from the company and i left several messages, tried to live chat but it wouldn't connect to anyone and left a few different voicemail...was only told i shouldn't expect anything special for the price i paid....$70 for a childs violin isn't cheap...now having to return my child MAIN xmas gift as they didn't have any resolution for us"
"I purchased a Vega banjo. I asked them to add a couple of spikes and I asked for a lower setup. I dealt with Ben and he took care of all my needs. It was shipped to me quickly and everything was as promised for a very good price. I would not hesitate to purchase from them again. I am very pleased with the transaction and my new banjo. Bum ditty! I was not asked to give this review."
Helpful, honest, and fast
"I chatted with Dave over the net about purchasing a cherry burst Resonator RD 40 guitar because I had seen both positive and negative reviews. He was extremely helpful and they delivered the guitar quickly. Everything was perfect when it arrived, even the set up was good out of the box. I would recommend ordering from them. Have been meaning to write this review for a while. They didn't ask me to do it. "
Great stuff! Great communication!
"I got a Italia Mondial guitar at a considerable savings from Instrumentalley.com. There were a couple little snags that IA immediately took care of. They were concerned and thoughtful. I will definitely do business with them again! You'll love the company, products and savings!"
Great Working With Them!
"I bought an Oscar Schmidt OD312CE 12-String Cutaway Acoustic Electric Guitar on a "Pre-Order". The seller supplied a tentative ship date. While it didn't make that date, the seller did inform me that it looked to hopefully be the following week. The guitar did come as promised, and it looks as they went out of their way to fill this order, as the guitar came from a different area. I had also ordered a hard case that shipped from their store. I had a positive experience with this seller. I will be back and purchase from them again!"
Excellent Mandolin and Upgrade!
"I always research the instruments that I buy online. I found a great Mandolin on Instrumentally.com in my price range. Unfortunately the one I picked was out of stock - and might not come back into stock. They immediately sent me an e-mail offering me to upgrade for free to the next model in the series. I accepted the offer - but thought there must be a catch! Well there wasn't! I received my Beautiful Upgraded Mandolin in a couple of days and it was FANTASTIC - both in looks and in tone! Pristine Condition! The Customer Service was wonderful and very communicative. I will definitely buy from Instrumentally.com again. In fact, I already have another instrument in mind that is on there site! Buy with Confidence from Instrumentally.com. "
longest delivery time in history
"I bought and pad for almost 200.00 worth of stuff and was told it would be 1-2 day delivery time, well that was on the 2nd of March this is the evening of the 18th and I still have not gotten my stuff I will never buy from these morons again they may have good prices but so do lots of other suppliers that actually deliver when they say they will, not just take your money and deliver 1/2 a month later"
Unbeatable prices, great service!
"My order took quite a while to fulfill because the instrument manufacturer lost the order. While Instrument Alley tried to straighten this out, the manufacturer discontinued the model I ordered and replaced it with a new, improved design. So Instrument Alley was able to change my order and send me the new model at no additional cost as soon as it became available, making me one of the first customers to receive the new model instrument! Instrument Alley's service on this was first rate. There could have been better communication to explain the initial delay, but this is minor. Instrument Alley gets my recommendation. "
Dissatisfied with this company
"Their prices are hard to beat. However, after several purchases from this company, I will not be returning. Their customer service representatives are slow, rude, and decidedly unhelpful. Returns are halfway to impossible, their "in-house" setup is terrible, and all of the items I ordered from them brand new needed new string when received. Take your business elsewhere! "
Do Not Go Down This Alley!!!
"It would take to long to explain my experience, however, all I can say is, buyer beware.DO NOT UNDER ANY CONDITION DEAL WITH THE "MERCHANT"!Proceed at your own peril!"
Poor Communication may be the only problem I had
"I try very hard to be fair in my reviews, so I will do my best here. I did have problems with getting my Deering Eagle 2 Banjo, but it may be that the biggest problem is the communication from the store. The banjo arrived today and I ordered it twelve days ago. It came in perfect condition except there is a small tear in the case. I am not hard to get along with and I do not feel that I am impatient, but of coarse I was anxious to get my new banjo and a little worried with the negative reviews that I have read for this vendor. I ordered it on a Thursday and almost immediately started receiving emails from them stating that the payment did not go through and then they sent me an invoice to pay through paypal. By the time I got to check it, they had canceled the invoice because the payment had cleared. I knew it would not ship on Thursday and was not really expecting it to ship on Friday. But on Friday I received an email from stating that the banjo had shipped and it was scheduled to arrive on Thursday with a signature required. I checked the status of the shipment on the weekend and it still stated that only the label had been created. Checked it Monday and Tuesday and got the same results. So late on Tuesday I sent them an email to inquire the status and to find out if it had really shipped. I was told that it had been processed and was just waiting for FedEx to pick it up. I was a little confused as I know I can call FedEx and they will pick up a shipment the next day. I asked him about that and was told that he only has FedEx pickup on Tuesday and Thursday. I thought that was a little strange and it was the end of the day on Tuesday and still not in the system. I asked him if he actually stocked this banjo and he said he did and had three in stock. I asked if I could cancel my order and was told I could not because it had been processed. I pointed out that indeed they told me it had shipped, but now he tells me that it is still there and I can't cancel the order. I said that you are telling me then that it will definitely ship on Thursday. I got an email back stating that he did not say it would ship Thursday and would be leaving today (Tuesday). I sent an email back telling him that when I first inquired about the shipment, all he had to say was that he only ships FedEx on Tuesday and Thursday and that it would indeed ship today. I pointed out that we could have avoided a lot of confusion especially if I would have any idea that it could not be picked up until five days after the purchase. To make matters a little worse...not his fault, because of the later shipping date, the arrival was pushed to Saturday. I made it a point to hang around for FedEx and was home all day, around 4:15 I checked the status online and it said there was an exception, that no one was home to sign for it and they would try again on Tuesday (today). Apparently FedEx came up to the walk-in basement door and may have knocked, but apparently not loud enough for any of my three dogs to hear them and of coarse they did not ring the doorbell that is right there also, they just left the call tag. So it took the additional four days to get it and I wasted a Saturday. As I said this is not the music store's fault. I mentioned earlier that I think that the only down side is their communication. On their website, they state most orders ship in 24hrs and I did receive shipping details within 24 hrs., but no where do they state that FedEx only picks up on Tuesdays and Thursdays. If they had this on their website or even sent me an email to let me know that it wasn't shipping on Friday like they said, but would ship on Tuesday, then I think everything would have been fine."
go elsewhere to be happier and jamming sooner
"Very dissatisfied with Instrument Alley. I had the SAME experience as helou21 below. Ordered an item they didn't even have, they told me it would take four months to fill my order. Tried to cancel, got treated very poorly. I advise you to make doubly sure that what you want from this store (or website) is actually in stock, or even better pay extra money and go elsewhere for faster and better service!"
Continued Great Service
"After reading all the reviews about INSTRUMENT ALLEY, thought would write about my experience with INSTRUMENT ALLEY. The service was top notch and very professional. E-mailed a question or two and received reply in a timely manner, all items received were as pictured on their web site, well protected in heavy duty boxes, arrived a head of scheduled date, order was complete, EXCELLENT SERVICE, GREAT PRICING. Will be placing another order with INSTRUMENT ALLEY very soon.Second order placed to INSTRUMENT ALLEY with the same overall great service. The results were almost identical to review submitted above. Well packaged, ahead of expected delivery date and fully complete. This has made me become a regular customer of INSTRUMENT ALLEY for any of my instruments or accessory needs. Thanks again for the EXCELLENT SERVICE and GREAT PRICING. 5/06/2016Placed 3rd order(5/06/16) and within 3 days received order for guitar and gig bag from INSTRUMENT ALLEY. Merchandise was well packaged , complete, no back orders, no damage, all merchandise was exactly as pictured and described on their website. Third order placed thru INSTRUMENT ALLEY for units and accessories with great satisfaction. Will continue to be a regular customer of INSTRUMENT ALLEY. "
"The product and delivery were fine. Customer service was poor. It took a long time to get a Return Authorization."