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7 reviews 
posted Jan-13-2012 “We strive to offer competitive prices with great customer service and quick responses. We resolved this issue with our customer by refunding the purchase amount of the product that was the incorrect size as well as allowing them to keep the product. We sincerely apologize for the issue and look forward to continuing to serve this customer in the future.”
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![Share](javascript:share_rating({"review_body":"I did it backwards--ordered first and then found the reviews. So many negatives convinced me I should cancel the order right away. I did so the very next day, but the order had already shipped. Two days later I received a reply to my email informing me it was too late to cancel, but that I could refuse the shipment. The order arrived six days after shipping (includes the weekend). The products, two infant restaurant chairs, were exactly as pictured. How can I complain? Product shipped promptly, just what I ordered, cheaper than anywhere else, customer service responded to my inquiry, plus free shipping.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/429543#comment429543","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"Saki33","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Promptly shipped my order for a commercial freezer. Site showed free shipping and I was impressed that this was also honored for a residential customer requiring a lift truck. Saved over $150 by purchasing from Instawares instead of other retailers.<br><br>Suspected possible problems reading past reviews, but no issues came up at all. Emailed Instawares after shipment to confirm accessory options and received prompt response. Read past reviews and decided to give them a chance since I could dispute charges if a problem came up.<br><br>I would buy from them again.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/546148#comment546148","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"MarkInSTL","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I read the reviews of Instawares here *after* I\u0027d ordered, so I was a little concerned... but everything went perfectly smoothly. Price was good, shipping was prompt, and I got exactly what I ordered.<br><br>Granted, my order was small and simple (11\u0022 frying pan and 4.5 qt saucepan, both from the same manufacturer), so there wasn\u0027t much they could mess up... but based on my experience, I\u0027d order more cookware from them in the future, definitely.<br><br>As a side note, it did look like my order was drop-shipped from the manufacturer. But I don\u0027t have a problem with that.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/610217#comment610217","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"pellmell","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"An automatic soap dispenser was ordered for $92.28 (including sales tax but shipping was free) from Instawares\u0027 web site. The Item page said IN STOCK and ships in 1 to 2 days. Shipping page said arrival time 3 to 5 days. According to the UPS tracking page Instawares shipped the item on the day that it was ordered and it arrived 4 days later. Excellent service from Instawares. <br><br>Update 1\/31\/2011:<br><br>My Product Review(s):<br><br>(1) Palmer Fixture model SE800-SS electronic touchless bulk\/cartridge soap dispenser: This is a beautiful commercial duty stainless steel soap dispenser. This will replace our cheap plastic auto soap dispenser. You can tell by its weight and build quality that this thing is meant to last. Very pleased with this. <br><br>(2) Mercer Tool 4 piece chef\u0027s carving set (Genesis):<br>This is an excellent professional quality carving set. It is forged (not stamped) from German steel. The knife is perfectly balanced and is razor sharp. It cuts like a dream. This is my first set of professional quality kitchen utensils. It won\u0027t be my last set from Mercer Tool. I am very impressed with Mercer Tool\u0027s quality. Instawares offers this set at an unbelievable price. ","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/687913#comment687913","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"terryo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service and follow up on several items on my order.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/692134#comment692134","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"avidshopper58","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order over a month ago and it still has not shipped. There weren\u0027t any follow-up communications indicating a backorder on the product I ordered. After continual follow-ups and different information each time, the new ship date is mid-December. While I am aware that backorder situations occur, I was most upset that it was not communicated to me. However, today to my surprise, I did receive a call from a supervisor regarding my order. He apologized and was genuinely upset regarding the circumstances of my order. He personally guaranteed to follow up until the order was delivered. I feel reassured that Instawares is a reputable company who prides itself on a good customer experience.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/981765#comment981765","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"danastack","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" 35lb slab of coconut oil was mailed the day after the order.<br>The price was a few dollars lower than the nearest competitor. I will buy at Instawares again.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/1210791#comment1210791","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"efel53","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The good: Product shipped as ordered, issues eventually resolved.<br>The bad: \u0022In stock\u0022 but really backordered, and shipped 2 weeks late<br>The ugly: I got a bill from the freight company for delivering the shipment<br><br>I ordered a helium balloon kit, which was listed by the web site as \u002275 in stock, should ship in 1-2 days\u0022. I checked on the order after 3 days looking for a trackin number - it still hadn\u0027t shipped. Called customer service - they show it backordered, no ETA. I ask that they update their website. 2 days later, still \u0022in stock\u0022, still backordered. Cust svc still not sure what is going on. Another week and a half later the box shows up, along with a bill from the freight carrier for 2x the purchase price! Another week of back and forth between cust svc and the freight line and it was finally resolved. ","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/317978#comment317978","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"phillipe","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am a first time customer for instaware.. my order was for 14 inch trays and lids. Because the description was vague and to ensure that I was getting the right thing I called customer service. The represenative that I spoke with assured me that the lids that I was ordering was 2 1\/2 inches in height. This was not the case. In a time where service is very important and should be top notch, I feel that I was lied to as a means to just make a sale. My order arrived quickly but what difference does that make when you do not get what you ordered. I am not happy! ","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/1135019#comment1135019","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"Beverlyn","rating":"3"}, "single");){kind=link}
"I stumbled across this company while doing a google search for some soap dispensers, and took a chance on them. Great website, selection, prices and service. I also used their online live-chat support in selecting products and it functioned perfectly. I will definitely buy from them in the future.
Update: 07-01-2010. Since I originally wrote this review, I have ordered 3 more times from Instawares and been very satisfied. "