5/5

posted Dec-24-2008

"I did it backwards--ordered first and then found the reviews. So many negatives convinced me I should cancel the order right away. I did so the very next day, but the order had already shipped. Two days later I received a reply to my email informing me it was too late to cancel, but that I could refuse the shipment. The order arrived six days after shipping (includes the weekend). The products, two infant restaurant chairs, were exactly as pictured. How can I complain? Product shipped promptly, just what I ordered, cheaper than anywhere else, customer service responded to my inquiry, plus free shipping."

comment! report?

Is this review?… Helpful (2) Cool Share

1/5

posted Aug-30-2006

"Wrong products shipped twice after waiting 2 weeks to ship. I was told items had shipped, called back for a tracking number and was told the items had not shipped and would ship tomorrow, always tomorrow. Finally cancelled the order after the 2nd wrong product arrived. Instawares says it would take 2 billing cycles (60 days) to credit my card. B_LLSH_T!!!! I disputed the charge with AMEX. Game Over.
Instawares sucks. STAY AWAY!!!
"

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Oct-17-2005

"I purchased item 7540606454 using Buy it Now and am now finding that the seller will not sell the item listed.

The original listing had conflicting information. The top-level listings says it is a flat-file cabinet WITH base. The listing inside the page says it is the base only. To clarify, I reviewed the questions to seller and sure enough, another ebay member asked to double-check if it was the base only or both. THE SELLER RESPONDED THAT THE LISTING IS FOR BOTH THE CABINET AND THE BASE! On that basis, I made the purchase. It also says the item has free shipping.

After getting an email from the seller on how to pay, I went to check out and pay them only to discover that the shipping was not, in fact, free. Because of this, I called the seller's customer service line. Their rep not only didn't help with the shipping issue, he told me that the listing was for the BASE ONLY, in direct contradiction to their response in the listing. The customer service rep offered no help and refused to honor the listing. When I asked to speak with a supervisor, I was put into voicemail. So far, I have received no response and am cancelling the order.
"

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Jul-06-2006

"Avoid this company like a plague. Their service is a disgrace.

Update on July 21th, 2006:
I called them again today, and was told the item was NOT in stock. I finally gave up, canceled my order. That is after all the headache, a dozen of phone calls, and emails. They won't credit me back until one or two full billing cycles.

-- Original post:

I ordered a Dutch style baker's rack on June 17. My credit card was charged instantly. Ten days passed by and I heard nothing from them. I went to their web site, sent them an email asking about the status of my order. No response. Two days later I called. The lady on the phone told me she could not find ANYTHING about my order in their system. However she assured me that usually the rack should be shipped in a couple of days. Two days passed. Nothing happened. I went to their web site again, sent them this message to report a problem:

"I want to know the current status of my order. I placed it two weeks ago, sent you an email, and haven't heard anything from you. Please let me know when you are going to ship it. It has been two weeks since you charged my credit card. Thanks."

No response. I called again last Friday. A gentleman picked the phone, and said the warehouse was closed for the holiday. He would check the status for me the first thing July 5th. As expected, nothing happened. I tried to call them during the posted business hour, a message said I must call back during the business hours.

Worst on-line company I ever dealt with. Avoid at all cost!"

This review was modified by yishengz on July 21 2006 10:59:31 AM

comment! report?

Is this review?… Helpful (1) Cool Share

3/5

posted May-30-2007

"The good: Product shipped as ordered, issues eventually resolved.
The bad: "In stock" but really backordered, and shipped 2 weeks late
The ugly: I got a bill from the freight company for delivering the shipment

I ordered a helium balloon kit, which was listed by the web site as "75 in stock, should ship in 1-2 days". I checked on the order after 3 days looking for a trackin number - it still hadn't shipped. Called customer service - they show it backordered, no ETA. I ask that they update their website. 2 days later, still "in stock", still backordered. Cust svc still not sure what is going on. Another week and a half later the box shows up, along with a bill from the freight carrier for 2x the purchase price! Another week of back and forth between cust svc and the freight line and it was finally resolved. "

This review was modified by phillipe on May 30 2007 01:34:50 PM

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Mar-20-2006

"Product never shipped. Was told several different stories, asked for credit refund & promised on 1/23/06 would get it. Today is 3/20/06 and still no credit refund. Customer service is a joke. "

This review was modified by linville47 on March 20 2006 01:04:32 PM

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Jan-27-2006

"I placed an order for a set of casters for my True merchandiser cooler on December 28, and was charged immediately. I received an email a few days later from an account rep saying there was a problem with the transaction and to please call him. I left him a voice mail with the information he said he needed and heard nothing back.

A week later, I called to try to obtain tracking information, and of course there was none, and no information available as to the status of the order. I have called NUMEROUS times, only to be told either it's in the warehouse, or supposedly being drop-shipped by the vendor, etc. etc.

Instawares is a criminal enterprise, plain and simple. They take your money, hold it at their convenience for as long as they want, and don't ship the product. DO NOT BUY FROM THESE CROOKS."

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Nov-25-2005

"On 10/10/05 I placed an order with Instawares for a vacuum cleaner ($220), spare belt ($1.20) and bags ($9). On 10/20/5, I received the following email: "Hi Gary, The vacuum you ordered is currently out of stock, I do not see a restocking date for this item. Please contact customer service to take further action.

After calling customer service, I requested a refund. I notified them that I had received, in one separate shipment, the $1.20 belt. They issued me a return authorization for the belt and asked me to leave it on my doorstep as they would contact UPS for a pickup. Three days later, a UPS driver delivering another package, refused to accept the return as they received no notice from Instawares.

Their customer service representative stated that it would take thirty days to process the credit to my credit card account, even though they posted the debit to my credit card account before any of the items was even shipped. Now, I've been a banker for almost thirty years, and I know it doesn't take thirty minutes to process a credit much less thirty days.

In the meantime, I got no less than seven "Reported Issue Notification" from four different reps, all saying: "As per our conversation I will issue a refund due to product being out of stock." Just when I think that all I have to do is wait for my refund, I get an auto generated email that the bags and vacuum cleaner have shipped. Two days later, I receive a UPS package containing the vacuum bags. Now I have a spare belt and vacuum bags to go with my non-existent vacuum cleaner!

Thinking that my vacuum cleaner has been shipped, I click on the hyperlink for the tracking number for the vacuum cleaner and see the following from UPS: "Unable to track shipment.” It was a bogus tracking number!

More emails over the net two weeks result in the following, in order of receipt:

“We apologize for any inconvenience that may have been caused. If I have accessed your account, but according to your message we are unable to determine your request. If you would please contact us so we could assist you further.”

“Again we apologize for the inconvenience that may have been caused. In the morning we contact our warehouse to see if you vacuum cleaner has shipped out and if it has not I will make sure that you are account is refunded. If you have additional questions please contact us.”

“The vacuum cleaner is out of stock. We have submitted the credit request to have it issued back to your credit card. I do apologize for the delay. If you have any questions feel free to contact us.”

“Your refund is being process beit can take up to 1 to two billing cycles thank you Wilma”

When I asked, how long in days is "1 to 2 billing cycles? Their response was, “It will take 60 days which is two billing cycles for your credit to show up on your account.”

Finally, I contacted my credit card company to initiate a “merchant charge back.” They advised me that MasterCard regulations require a credit after no more than fifteen days. Good luck if you deal with Instawares!
"

comment! report?

Is this review?… Helpful (1) Cool Share

2/5

posted Mar-14-2005

"I won't use Instawares.com again. The product I purchased was not only out of stock, but it was discontinued. I doubt Instawares would ever have informed me of this fact if I had not been very diligent and patient in my efforts to check the status of my order. Although I received an order confirmation email and I received a registration email when I decided I would have to register in order to find anything out about my order status, I never received another email from them. I did not receive the tracking number I was promised both by the website and the lady I talked on the phone. It wasn’t until the third phone call that I found out I wasn’t going to be able to get any product at all. I just made a fourth phone call to find out why I haven’t seen a credit posted to my credit card and they told that would take 30 days. I don’t know if that’s normal, but it seems like an awfully long time to me. Their website is not very user friendly for finding information and in my case completely useless. Their phone system is even worse. I had to listen to very frequently repeated statements telling me I could leave a message if I didn’t want to wait and waited an average of 15 to 20 minutes on hold before I could talk to someone. I have used other online sites and this has been the worst. "

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Nov-08-2008

"NO Customer service reply in what now is 5 e-mail attemps in over a week. I will have the hassle of credit card protest to get satisfaction.

Order 35792876

I rec'd Incomplete order:

I rec'd SAN 65871 QTY 144 Weight 2.98lb

I paid for SAN65871-CTN QTY 864 Weight 34 lbs."

comment! report?

Is this review?… Helpful (1) Cool Share